---
title: "Is Bug Out legit?"
description: "Bug Out holds a current company pesticide license in Texas and a BBB grade of F. It scores 7.1 out of 10 and ranks #120 of 164 in the West."
url: "https://handshakereviews.com/companies/bug-out/legit"
markdown_url: "https://handshakereviews.com/companies/bug-out/legit.md"
updated: "2026-11-05"
site: "Handshake D2D News & Reviews"
---

# Is Bug Out legit?

By [Uri Mittelman](https://handshakereviews.com/authors/uri-mittelman.md), Editor · Research and verification: Handshake Research Desk · Updated November 5, 2026

[Review](https://handshakereviews.com/companies/bug-out.md) · Is it legit?

**Answer:** As of November 5, 2026, Bug Out holds a current company pesticide license in Texas. Its BBB profile shows an F grade and 18 complaints in the last three years across its BBB files. No resolved government actions count against it in our scoring. Its Handshake Score is 7.1 out of 10, #120 of 164 in the West (provisional).

## Licenses

Company pesticide licenses in each state where it has a location, with the status the issuing agency showed on the date retrieved.

- **Missouri** Missouri licenses individual pesticide applicators, not companies, so there is no company license to look up.
- **New Mexico** New Mexico licenses individual pesticide applicators, not companies, so there is no company license to look up.
- **Texas** Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial Business License (sources [4](https://texasagriculture.gov/Portals/0/Reports/PIR/spcs_commercial_business.csv)) _Status: Current (listed on TDA current-licenses report, file dated 2 Nov 2026) · Number 0824984 · Expires April 30, 2027_
- **Texas** Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial Business License (sources [4](https://texasagriculture.gov/Portals/0/Reports/PIR/spcs_commercial_business.csv)) _Status: Current (listed on TDA current-licenses report, file dated 2 Nov 2026) · Number 0918482 · Expires September 30, 2027_
- **Texas** Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial Business License (sources [4](https://texasagriculture.gov/Portals/0/Reports/PIR/spcs_commercial_business.csv)) _Status: Current (listed on TDA current-licenses report, file dated 2 Nov 2026) · Number 0569756 · Expires January 31, 2027_

## Better Business Bureau record

- Its BBB profile shows an F grade and 18 complaints in the last three years across its BBB files. Not BBB accredited. (sources [7](https://www.bbb.org/us/pa/wyomissing/profile/pest-control/rentokil-north-america-inc-0241-236012511), [9](https://www.bbb.org/us/tx/lubbock/profile/pest-control/ds-pest-control-0875-11727), [20](https://www.bbb.org/us/mo/fenton/profile/pest-control/bug-out-0734-1000044517)) [Full BBB record](https://handshakereviews.com/companies/bug-out.md)

## What customers say

Ratings and counts as each site showed them on the date retrieved.

- **Google** 4,202 reviews across 7 western US listings, averaging 4.8 out of 5 (weighted by review count). (sources [10](https://www.google.com/maps?cid=11522335063053565498), [11](https://www.google.com/maps?cid=8646354159777278062), [12](https://www.google.com/maps?cid=10322953826841464826), [13](https://www.google.com/maps?cid=17686356653925432266), [14](https://www.google.com/maps?cid=16027265692737609615), [15](https://www.google.com/maps?cid=2004595269070256809))
- **BBB** 1.64 out of 5 from 99 reviews (company-wide, multi-brand: Rentokil North America, Inc. headquarters profile). (sources [17](https://www.bbb.org/us/pa/wyomissing/profile/pest-control/rentokil-north-america-inc-0241-236012511/customer-reviews)) _Retrieved October 27, 2026_
- **Yelp** 2.6 out of 5 from 19 reviews (Lubbock, Texas). (sources [19](https://google.com/goto?url=CAESjgEB6zswFfJQzBLs8wZWnh1T8hl_2HOU7VmSC_8RyiURajVQF_e3tBf_O2Mvc8JeE_CUWI1odU98vTVEcdhad4Ah9yVqUg0xa1tKtJyi28nZ5yu_whurY0E0qDBZjTbmPQvA6eKrvJ5nOjGwlVayVLl6zY2OIixkpToAH0GtgJ7QjWDCJ_uV8Fg74t74c3nb)) _Retrieved November 2, 2026_

Review excerpts and the themes customers raise are on the company’s review page.

## Legal and regulatory record

Only resolved government actions count toward the score. Pending lawsuits, private suits and allegations are listed as such; they are allegations, not findings.

- Resolved $3.15 million civil settlement with Terminix International Inc. and Rentokil North America, Inc. over pesticide and hazardous-waste disposal and customer-record handling at California facilities (Western Exterminator / Terminix names). Names the parent legal entity that licenses Bug Out, but no Bug Out branch and no Bug Out name; recorded for context, not scored for Bug Out. (sources [32](https://da.alamedacountyca.gov/?p=875132)) _September 4, 2026 · California (Alameda County DA with 28 other California DAs and the Los Angeles City Attorney) - parent-level, California facilities · Settlement · Not scored_
- Case 00049029 against license 0569756 (RENTOKIL NORTH AMERICA INC, DBA BUG OUT, Randall County): INCOMPLETE/INCORRECT USE RECORDS, agency action WARNING, penalty None, date final January 16, 2026. A warning with no penalty: recorded, not scored. Searches of the report for “bug out”, “bugout” and TPCLs 0824984 and 0918482 returned 0 rows. (sources [31](https://texasagriculture.gov/Portals/0/Reports/PIR/spcs_enforcement.xls)) _January 16, 2026 · Texas Department of Agriculture, Structural Pest Control Service (enforcement report, rolling 12 months) · Enforcement · Not scored_
- Memorandum opinion and order finding Terminix (not Bug Out) in civil contempt of a permanent injunction protecting Bruce-Terminix’s exclusive 17-county North Carolina territory, because Terminix allowed Rentokil to give “Bug Out”, which Rentokil operates in that territory through a subsidiary, access to parts of the Terminix System. Private license dispute in North Carolina; Bug Out is not a defendant and no consumer or regulator finding is made. Recorded for context (and as a court description of Bug Out as a Rentokil subsidiary); not scored. The earlier entry named the W.D. Tennessee and case 2:24-cv-02932 from a search snippet; the opinion itself shows M.D.N.C. 1:20-CV-962. (sources [8](https://www.casemine.com/judgement/us/6810eb4bb71a0cd10129ed8a)) _April 22, 2025 · U.S. District Court, Middle District of North Carolina, Bruce-Terminix Company v. The Terminix International Company Limited Partnership, et al. (case 1:20-CV-962) - private commercial dispute between a Terminix licensee and Terminix, not a government action; North Carolina is outside the 24 covered states · Lawsuit · Not scored_

## Does it sell door to door?

- N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks. [Sales evidence](https://handshakereviews.com/companies/bug-out.md)

## How it ranks

- **#120 of 164 in the West** Handshake Score 7.1 out of 10, Low confidence (provisional). Strongest: licensing and compliance (10.0/10). Weakest: complaint record (4.5/10). [How we scored it](https://handshakereviews.com/companies/bug-out.md) · [Full rankings](https://handshakereviews.com/rankings/pest-control-west.md)

## Pest control by state

- [#13 of 23 in Missouri](https://handshakereviews.com/rankings/pest-control-missouri.md): [St. Louis area](https://handshakereviews.com/pest-control/st-louis.md)
- [#9 of 14 in New Mexico](https://handshakereviews.com/rankings/pest-control-new-mexico.md): [Las Cruces area](https://handshakereviews.com/pest-control/las-cruces.md)
- [#35 of 58 in Texas](https://handshakereviews.com/rankings/pest-control-texas.md): [Lubbock area](https://handshakereviews.com/pest-control/lubbock.md), [Amarillo area](https://handshakereviews.com/pest-control/amarillo.md), [El Paso area](https://handshakereviews.com/pest-control/el-paso.md)

## Similar companies in Missouri

- [Miller Pest Solutions](https://handshakereviews.com/companies/miller-pest-solutions.md) · #11 of 23 · State Score 8.2 · [Is it legit? (Miller Pest Solutions)](https://handshakereviews.com/companies/miller-pest-solutions/legit.md)
- [Rumble Pest Solutions](https://handshakereviews.com/companies/rumble-pest-solutions.md) · #12 of 23 · State Score 8.1 · [Is it legit? (Rumble Pest Solutions)](https://handshakereviews.com/companies/rumble-pest-solutions/legit.md)
- [Pro Turf & Pro Pest Solutions](https://handshakereviews.com/companies/pro-turf-and-pro-pest-solutions.md) · #14 of 23 · State Score 7.8 · [Is it legit? (Pro Turf & Pro Pest Solutions)](https://handshakereviews.com/companies/pro-turf-and-pro-pest-solutions/legit.md)
- [Saela Pest Control](https://handshakereviews.com/companies/saela-pest-control.md) · #15 of 23 · State Score 7.4 · [Is it legit? (Saela Pest Control)](https://handshakereviews.com/companies/saela-pest-control/legit.md)

## Related

- [Bug Out review](https://handshakereviews.com/companies/bug-out.md)
- [Rankings by state](https://handshakereviews.com/rankings/pest-control-west.md)
- [How we review companies](https://handshakereviews.com/how-we-review.md)

## Sources

Numbered as in the full source list of [the Bug Out review](https://handshakereviews.com/companies/bug-out.md). Dates are when our researchers retrieved each page.

4. [texasagriculture.gov](https://texasagriculture.gov/Portals/0/Reports/PIR/spcs_commercial_business.csv) — Company facts · retrieved November 2, 2026
7. [bbb.org](https://www.bbb.org/us/pa/wyomissing/profile/pest-control/rentokil-north-america-inc-0241-236012511) — Company facts · retrieved October 27, 2026
8. [casemine.com](https://www.casemine.com/judgement/us/6810eb4bb71a0cd10129ed8a) — Company facts · retrieved November 2, 2026
9. [bbb.org](https://www.bbb.org/us/tx/lubbock/profile/pest-control/ds-pest-control-0875-11727) — Company facts · retrieved November 2, 2026
10. [Google — Fenton, Missouri](https://www.google.com/maps?cid=11522335063053565498) — google.com · Customer reviews · retrieved October 27, 2026
11. [Google — St Peters, Missouri](https://www.google.com/maps?cid=8646354159777278062) — google.com · Customer reviews · retrieved October 27, 2026
12. [Google — St. Louis, Missouri](https://www.google.com/maps?cid=10322953826841464826) — google.com · Customer reviews · retrieved October 27, 2026
13. [Google — Las Cruces, New Mexico](https://www.google.com/maps?cid=17686356653925432266) — google.com · Customer reviews · retrieved October 27, 2026
14. [Google — Canutillo, Texas](https://www.google.com/maps?cid=16027265692737609615) — google.com · Customer reviews · retrieved October 27, 2026
15. [Google — Lubbock, Texas](https://www.google.com/maps?cid=2004595269070256809) — google.com · Customer reviews · retrieved October 27, 2026
17. [BBB — company-wide, multi-brand: Rentokil North America, Inc. headquarters profile (Wyomissing, Pennsylvania); BBB lists “Bug Out” as an alternate name](https://www.bbb.org/us/pa/wyomissing/profile/pest-control/rentokil-north-america-inc-0241-236012511/customer-reviews) — bbb.org · Customer reviews · retrieved October 27, 2026
19. [Yelp — Lubbock, Texas (5810 64th St)](https://google.com/goto?url=CAESjgEB6zswFfJQzBLs8wZWnh1T8hl_2HOU7VmSC_8RyiURajVQF_e3tBf_O2Mvc8JeE_CUWI1odU98vTVEcdhad4Ah9yVqUg0xa1tKtJyi28nZ5yu_whurY0E0qDBZjTbmPQvA6eKrvJ5nOjGwlVayVLl6zY2OIixkpToAH0GtgJ7QjWDCJ_uV8Fg74t74c3nb) — google.com · Customer reviews · retrieved November 2, 2026
20. [BBB — Fenton, Missouri: Bug Out, 1780 Gilsinn Ln (BBB serving Greater Missouri & Southern Illinois); a Bug Out-only file](https://www.bbb.org/us/mo/fenton/profile/pest-control/bug-out-0734-1000044517) — bbb.org · Customer reviews · retrieved November 2, 2026
31. [Texas Department of Agriculture, Structural Pest Control Service (enforcement report, rolling 12 months)](https://texasagriculture.gov/Portals/0/Reports/PIR/spcs_enforcement.xls) — texasagriculture.gov · Legal and regulatory · retrieved November 2, 2026
32. [California (Alameda County DA with 28 other California DAs and the Los Angeles City Attorney) - parent-level, California facilities](https://da.alamedacountyca.gov/?p=875132) — da.alamedacountyca.gov · Legal and regulatory · retrieved October 12, 2026

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