---
title: "Bug Zero Review"
description: "Bug Zero has a Handshake Score of 6.1 out of 10, ranking #103 of 164 in the West. It has 1,088 Google reviews averaging 4.9 and a BBB grade of NR."
url: "https://handshakereviews.com/companies/bug-zero"
markdown_url: "https://handshakereviews.com/companies/bug-zero.md"
updated: "2026-11-05"
site: "Handshake D2D News & Reviews"
---

# Bug Zero Review

By [Uri Mittelman](https://handshakereviews.com/authors/uri-mittelman.md), Editor · Research and verification: Handshake Research Desk · Updated November 5, 2026 · Verified November 2, 2026

Review · [Is it legit?](https://handshakereviews.com/companies/bug-zero/legit.md)

Bug Zero ranks #103 of 164 in the West, with a Handshake Score of 6.1 out of 10.

This page draws on 45 public sources retrieved between October 27, 2026 and November 2, 2026, and the record was verified on November 2, 2026. The sources are listed at the end.

## At a glance

- Rank and score: #103 of 164 in the West, Handshake Score 6.1 out of 10; data confidence medium.
- Door-to-door selling: not found in our research (badge “N/A”; this is not proof the company never sells door to door).
- Ownership: independent.
- Headquarters: Springfield, Missouri.
- Founded: 1990.
- Services on its record: general pest control (InsectaShield, 6 exterior services a year), termite pre-treatment, monitoring and treatment, bed bug heat treatment, mosquito and tick suppression (SkeetoShield), ant control, spider control, rodent stations, fleas (interior add-on), Japanese beetle systemic treatment, snake repellent band, commercial pest control (healthcare, manufacturing, property management, fly control).
- Record verified November 2, 2026.
- Legal name: Bug Zero, Inc..
- Website: https://bugzero.com

## How we scored it

Handshake Score: 6.1 out of 10, #103 of 164 in the West. Each factor is scored from 0 to 10; every point added or taken away is listed with the fact behind it.

- Customer satisfaction (weight 38.89%, nominal 35%): 9.6/10
  - Google 4.90 across 1,088 West reviews
  - Blended 4.90/5
- Complaint record (weight 11.11%, nominal 10%): 10.0/10
  - 0 BBB complaints in 3 yrs ÷ 1,088 (West (all in Missouri) Google review total of the company-run listings: Springfield 1,050 + Joplin service-area 38 (third-party counts). The Cape Girardeau listing (846) belongs to a separately owned operator and is left out.) = 0.0 per 1,000 → 10
- Sales and contract fairness (weight 16.67%, nominal 15%): 7.0/10
  - No contract terms published (−3)
- Licensing and compliance (weight 16.67%, nominal 15%): 10.0/10
- Legal and regulatory record (weight 16.67%, nominal 15%): 10.0/10
- Workplace score (weight 10%): not scored (< 20 employee reviews)

- Weighted average of the factors above: 9.3/10.
- Review volume −0.8: 1,088 of 15,000 Google reviews.
- Verification depth −1.4: 0 of 2,000 other reviews · 0 of 500 employee reviews.
- Locations −1.0: 2 of 10 locations.
- Handshake Score: 6.1/10.

## What customers say

- Bug Zero has 1,088 Google reviews across 2 West listings, averaging 4.9.
- BBB (Springfield, Missouri (Bug Zero, Inc.; single-state file)): rating not shown, 0 reviews, retrieved October 28, 2026
- BBB (Cape Girardeau, Missouri (Pest Zero, L.L.C.; single-state…): rating not shown, 0 reviews, retrieved October 28, 2026
- Other (Springfield area (“Bug Zero - Southwest Missouri”)): 4.9/5, 1,056 reviews, retrieved October 28, 2026
- Other (Cape Girardeau area (“Bug Zero - Southeast Missouri”)): 4.9/5, 934 reviews, retrieved October 28, 2026

## Better Business Bureau

- Its BBB profile shows a NR grade and 0 complaints in the last three years.
- Not BBB accredited.
- BBB customer reviews: No reviews.
- Retrieved November 2, 2026.

## Contracts and sales practices

- Door-to-door badge: N/A.
- Sales notes: No door-to-door evidence found. Inbound model: the website offers quote forms and call/text numbers (“Request a Quote”), and the Springfield technician job posts (bugzero.isolvedhire.com, ZipRecruiter) are scheduled-service roles; no Cape Girardeau job post was located (the careers page tells Cape applicants to email a resume) (Monday-Friday, “NO WEEKENDS!”, company truck). A commercial sales role (Commercial Sales Representative, base salary plus commission, Monday-Friday) appears only in a search snippet (talent.com) and is B2B, not residential door knocking. No summer-sales recruiting page, solicitor-permit action, or first-hand report of reps at the door was found. One Yelp search snippet on the Bug Zero Springfield page contains the phrase “door-to-door and that gave us confidence. Unfortunately, the service didn...” with no visible author, context or entity attribution (it could describe another company); Yelp was not opened (terms restrict automated access), so it is not evidence and is not counted.
- Company-stated residential program: InsectaShield, 6 exterior treatments a year (every other month), 1 interior service a year; “Most homes less than $120/service”.
- Billing: “After each visit, payment is automatically billed.” This is a payment method statement, not a statement that the agreement renews.
- Company-stated warranty: InsectaShield “includes a continuous warranty between treatments”; the once-a-year interior treatment is “renewed annually at no additional cost” (this describes the service visit, not a contract renewal clause).
- Mosquito service SkeetoShield is a separate seasonal service (April through October) at “$75/service”; the older “Plus Mosquito & Tick” add-on is being retired and existing customers can be grandfathered.

## Licensing and registrations

- Status and expiry are as the issuing agency’s record showed them on the date retrieved.
- Missouri · Missouri Department of Agriculture (MDA), Bureau of Pesticide Control · Pesticide Business (agency business record; Missouri licenses individual applicators, not companies) · no. 0000PN (USAPlants Idaho) · status: Active · note: MOPlants Pesticide Business/Applicator Search, Business Name “Bug Zero*” (starts with), October 28, 2026: 2 records found. The lookup shows no expiry, insurance or bond field (RSMo 281.065 sets a $50,000 bond or insurance requirement). Re-run live, same 2 records. A city search for Joplin (36 records) shows no Bug Zero record and nothing at 407 S Pennsylvania Ave.
- Missouri · Missouri Department of Agriculture (MDA), Bureau of Pesticide Control · Pesticide Business (agency business record; Missouri licenses individual applicators, not companies) · no. 0000PM (USAPlants Idaho) · status: Active · note: Same search. The record name is “BUG ZERO”; the LLC that owns the office is Pest Zero, L.L.C.. Address matches the BBB file and the company site. Re-run live, ‘Bug Zero*’ returns the same 2 records (0000PM, 0000PN). Operated by the separately owned Cape Girardeau operator, so not counted in licensing and compliance.
- Missouri · Missouri Department of Agriculture (MDA), Bureau of Pesticide Control · Commercial Applicator and Private Applicator (individual licenses: Ivan J. Eftink, owner of Bug Zero, Inc.; not a company license) · no. 000DWK (USAPlants Idaho) · status: Active · note: MOPlants search, Last Name “Eftink”, October 28, 2026: 5 records, 2 tied to this company by name and address. Individual record only; shows no category, expiry or employer. The technicians were not searched by name (MOPlants cannot search by employer).
- Missouri · Missouri Department of Agriculture (MDA), Bureau of Pesticide Control · Commercial Applicator (individual license: Terri J. Eftink; not a company license) · no. 000GM7 (USAPlants Idaho) · status: Active · note: Same search. Address matches the Springfield office. Terri Eftink is named as a co-owner in the 2003 SBJ profile.
- Missouri · Missouri Department of Agriculture (MDA), Bureau of Pesticide Control · Commercial Applicator (individual license: Chris G. Horrell, owner of the Cape Girardeau office; not a company license) · no. 000M8Y (USAPlants Idaho) · status: Active · note: MOPlants search, Last Name “Horrell”, October 28, 2026: 2 records, the other a private applicator in Perryville (not tied to the company).
- Missouri · Missouri Secretary of State, Business Services · Business registry: General Business - For Profit (Domestic) · no. 00435217 (charter no.) · status: Good Standing · note: Search result row (Business Name “Bug Zero”, Includes names, October 28, 2026). The detail page sits behind a Cloudflare check and was not opened.
- Missouri · Missouri Secretary of State, Business Services · Business registry: Limited Liability Company (Domestic) · no. LC0982159 (charter no.) · status: Active · note: Search result row (Business Name “Pest Zero”, October 28, 2026). BBB lists “Pest Zero, L.L.C.” as an alternate name of the Cape Girardeau file. Created 7/15/2009, matching BBB “Business Started: 7/15/2009”.
- Missouri · Missouri Secretary of State, Business Services · Business registry: Fictitious Name (Domestic) “BUG ZERO” · no. X001840547 (charter no.) · status: Fictitious Active · note: Created 4/10/2025, the same date BBB shows for the Cape Girardeau file’s “Business Incorporated: 4/10/2025”. The registrant is not shown in the search row, so the link to Pest Zero, L.L.C. is inferred, not confirmed.
- Missouri · Missouri Secretary of State, Business Services · Business registry: Fictitious Name (Domestic) “Bug Zero” · no. X01023275 (charter no.) · status: Fictitious Expired · note: Expired fictitious-name filing, created 12/31/2009. A name filing lapsing is not a business dissolution; owner not shown.
- Missouri · Missouri Secretary of State, Business Services · Business registry: Fictitious Name (Domestic) “BUG ZERO” · no. X00219052 (charter no.) · status: Fictitious Expired · note: Expired fictitious-name filing created 9/7/1990 (the founding year). Not a dissolution.

## Legal and regulatory record

- Only resolved government actions count toward the score. Summaries are our researchers’ wording of the source.
- [LAWSUIT OR ALLEGATION, claims are allegations unless the summary states an outcome; not counted in the legal score] October 28, 2026 · CourtListener (federal and state opinions) · lawsuit: CourtListener case-law search for “Bug Zero” pest returned no results. The RECAP docket search was not available and Missouri Case.net results did not load (see gaps), so the court check is inconclusive.
- [COMPLAINT RECORD, a count or summary of complaints, not findings; not counted in the legal score] October 28, 2026 · BBB Serving Greater Missouri & Southern Illinois (Springfield file) · complaint-summary: BBB profile “Bug Zero” (311 N Waverly Ave, Springfield; Bug Zero, Inc.): not accredited, “Not Rated” (BBB does not have sufficient information to issue a rating), 0 complaints, 0 customer reviews. File opened 8/7/1995.
- [COMPLAINT RECORD, a count or summary of complaints, not findings; not counted in the legal score] October 28, 2026 · BBB Serving Greater Missouri & Southern Illinois (Cape Girardeau file) · complaint-summary: BBB profile “Bug Zero Southeast Missouri” (849 S Kingshighway, Cape Girardeau; Pest Zero, L.L.C.): BBB Accredited since 3/16/2026, rated A+, 0 complaints, 0 customer reviews. File opened 5/28/2025. Separately owned operator; recorded, not scored.
- [COMPLAINT RECORD, a count or summary of complaints, not findings; not counted in the legal score] October 28, 2026 · Missouri Attorney General · complaint-summary: Search of ago.mo.gov for “Bug Zero” returned no results. The AG publishes no per-company complaint data (statewide totals only), so this is not proof of no complaints.

## Mentions, awards and claims

### Mentions

- [Business Spotlight: Bug Zero](https://sbj.net/stories/business-spotlight-bug-zero,41795) (Springfield Business Journal · May 11, 2003 · news): Profile of the founders Ivan and Terri Eftink: founded June 1990, then 11 employees and eight service trucks; Ivan Eftink was president of the Missouri Pest Management Association.
- [Bug Zero Becomes bedbugFREE](https://www.pctonline.com/news/bugzero/) (Pest Control Technology (PCT Online) · February 10, 2010 · trade-press): Bug Zero of Springfield joined the bedbugFREE approved roster; the 2010 item says the company then also served Arkansas and Kansas.
- [Spring weather brings out the bugs](https://www.kfvs12.com/2022/03/21/spring-weather-brings-out-bugs/) (KFVS12 (Cape Girardeau) · March 21, 2022 · news): Seasonal pest story quoting Chris Horrell of Bug Zero.
- [Pest control companies in the Ozarks staying busy despite colder weather](https://www.ky3.com/2023/12/06/pest-control-companies-ozarks-staying-busy-despite-colder-weather/) (KY3 (Springfield) · December 6, 2023 · news): Winter pest story quoting Ivan Eftink, owner of Bug Zero in Springfield.
- [Better Business Bureau 2026 Torch Award for Ethics - Bug Zero Southeast Missouri](https://www.youtube.com/watch?v=a-Ts2EIperM) (YouTube (company channel “Southeast Bug Zero Pest Services”) · video): Company-posted video (about 4 weeks before capture) in which Chris Horrell discusses receiving the 2026 BBB Torch Award for Ethics. The issuer’s own award page was not found.
- [Insect/pest control : r/springfieldMO](https://www.reddit.com/r/springfieldMO/comments/1kuj7cg/insectpest_control/) (Reddit r/springfieldMO · reddit): Commenter recommends Bug Zero. Search snippet only (Reddit not opened).
- [Apartment complex pest nightmare : r/springfieldMO](https://www.reddit.com/r/springfieldMO/comments/1tc3zrq/apartment_complex_pest_nightmare/) (Reddit r/springfieldMO · reddit): Commenter says Bug Zero identified a pesticide from a picture and it worked. Search snippet only.
- [WASPS : r/springfieldMO](https://www.reddit.com/r/springfieldMO/comments/1wjwuts/wasps/) (Reddit r/springfieldMO · reddit): Commenter says they are a satisfied Bug Zero customer. Search snippet only.
- [Affordable pest control : r/springfieldMO](https://www.reddit.com/r/springfieldMO/comments/zq4akv/affordable_pest_control/) (Reddit r/springfieldMO · reddit): Commenter names Bug Zero with its phone number in a price-focused thread. Search snippet only.
- [reputable pest control companies in springfield, Missouri](https://www.facebook.com/groups/hellospringfieldmo/posts/1275011887484456/) (Facebook group Hello Springfield Missouri · forum): Member reports years on the InsectaShield program with no pest problems. Search snippet only (Facebook not opened).
- [What is the pricing for Bug Zero pest control services?](https://www.facebook.com/groups/joplinmo/posts/4279672485646561/) (Facebook group Joplin Missouri · forum): A Joplin resident asks what Bug Zero charges (quoting $130 per visit from their current provider). Search snippet only.
- [BUG ZERO, Cape Girardeau (Yelp listing, mapquest feed)](https://www.yelp.com/biz/bug-zero-cape-girardeau-2?adjust_creative=mapquest&hrid=VNt9XqTKfJ98nG0S-pwqKA&utm_campaign=yelp_feed&utm_medium=feed_v2&utm_source=mapquest) (Yelp · other): Yelp review excerpt for the Cape Girardeau office (customer of 7 years). Yelp not opened; rating and count not seen, so nothing is scored.
- [BUG ZERO (Yelp listing, Springfield)](https://m.yelp.com/biz/bug-zero-springfield) (Yelp · other): Two unattributed Yelp snippets from the Springfield listing: one says “price and I was sold. They were lower than the others we had ...”; another ends “door-to-door and that gave us confidence. Unfortunately, the service didn ...”. Neither shows a rating, author, date or which company is meant; not scored or counted.
- [Bug Zero Reviews](https://www.topratedlocal.com/bug-zero-reviews) (Top Rated Local · directory): Aggregator page: “96.49 Rating Score”, with external-review rows of 199 reviews (4.9 average), 5 reviews (4 average) and 3 reviews (3.5 average) from unnamed sources. An aggregator mirroring other platforms; not scored.
- [Bug Zero - 140 Reviews - Pest Control in Cape Girardeau, Missouri](https://reviews.birdeye.com/bug-zero-156229154831833) (Birdeye · directory): Birdeye listing for Cape Girardeau. The Springfield Birdeye listing shows 0 reviews. Search snippets only.
- [Pest Control in Springfield, Missouri - Bug Zero (Experience.com)](https://www.experience.com/reviews/bug-22777093?page=92) (Experience.com · directory): Experience.com lists 4.91 from 934 “verified reviews” (a review-collection platform that appears to feed the company website widget); page could not be fetched; not scored.
- [Bug Zero Pest Services (Joplin Area Chamber of Commerce member directory)](https://cca.joplincc.com/bug-zero-pest-services-_5007478_3_1_428892_memberprofile2.aspx) (Joplin Area Chamber of Commerce · directory): Joplin chamber lists Bug Zero Pest Services with the Springfield Sunset St address and 417-831-7378, which supports Joplin being served from Springfield.
- [Bug Zero (Cape Girardeau Area Chamber of Commerce member directory)](http://capechamber.chambermaster.com/list/member/bug-zero-4926) (Cape Girardeau Area Chamber of Commerce · directory): Chamber member listing for 849 S. Kingshighway, Cape Girardeau, (573) 803-7828; lists Mr. Chris Horrell as Owner/General Manager and Mr. Derek Ivy as Operations Manager, with its own fax number (573) 388-2177.

### Awards

- BBB Accredited Business (Bug Zero Southeast Missouri, A+) (BBB Serving Greater Missouri & Southern Illinois, 2026)
- BBB Torch Award for Ethics 2026 (Cape Girardeau region) (Better Business Bureau, 2026)
- bedbugFREE approved network member (Bed Bug Central / bedbugFREE, 2010)

## On Reddit

- Reddit hasn’t been searched for this company yet.

## Locations

- States with a location on file: Missouri.
- Cities: Springfield, Missouri, Cape Girardeau, Missouri, Joplin, Missouri.

## What we couldn’t verify

Overall confidence in this score: Medium, 6 of 11 points. [How confidence is set](https://handshakereviews.com/how-we-review#confidence).

What keeps it from rating higher:

- 1,088 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
- Too few independent non-Google reviews to blend in (Google only).
- Verifier rated the legal and regulatory record medium (high earns a point).
- Verifier corrected or removed 13% of the items checked (10% or fewer earns a point).

Verifier’s confidence by section: Identity medium; Licensing high; Legal and regulatory medium; Customer reviews high; BBB high; Employee reviews low; Mentions medium; Sales model medium.

### Gaps in the record

- No Google review excerpts were read.
- Entity structure: Springfield is Bug Zero, Inc. (Ivan and Terri Eftink); Cape Girardeau is Pest Zero, L.L.C. (Chris Horrell), separately incorporated, separately BBB-filed, with its own owner/general manager, phone and hiring route, using the Bug Zero name and website. The company history page says the Cape office was opened in 2010 and is owned and managed by Horrell. The commercial arrangement (license, franchise-like, affiliate or equity) is not published and Missouri SOS detail pages (officers/members) are behind a Cloudflare check, so Bug Zero, Inc.’s interest in Pest Zero, L.L.C., if any, is unknown. The Joplin office/listing belongs to the Springfield service area; the operating entity is not published.
- Missouri licenses individuals only. MDA “Pesticide Business” records found: 0000PN (Bug Zero, Inc., Springfield, Active) and 0000PM (Bug Zero, Cape Girardeau, Active). No Pesticide Business record exists for the Joplin address (407 S Pennsylvania Ave): a business-name search for “Bug Zero*” returned only the two above; a “Bugzero*” search was attempted but timed out. Offices without their own record are a gap, not a deduction. The lookup shows no expiry, insurance or bond; RSMo 281.065 requires a $50,000 bond or liability policy. Only the owners’ individual applicator records (Ivan and Terri Eftink, Chris Horrell) were searched; the other technicians were not.
- Missouri Secretary of State detail pages are behind a Cloudflare check; only search-result rows were read. The registrants of the two fictitious names (X001840547 active 2025; X01023275 and X00219052 expired) are not shown.
- MDA publishes no enforcement list; closed investigation reports need a written/open-records request (outside this pass). No MDA violation or penalty for Bug Zero was found by search.
- Courts: CourtListener case-law search for “Bug Zero” pest returned no results; the RECAP docket search required an authenticated API and was not used. Missouri Case.net litigant search was not run for this company because its results table stays on “Loading...” for sessions, so the court check is inconclusive. Federal OSHA establishment search shows a human-verification page (not worked around): no workplace-safety record was read. No FTC action found.
- Missouri Attorney General: ago.mo.gov search for “Bug Zero” returned no results; the AG publishes no per-company complaint data.
- Contract terms: no service agreement, terms of service, FAQ answer or page stating minimum term, renewal, cancellation method or fee, or arbitration was found on bugzero.com (the FAQ page covers pest questions only). The site says “After each visit, payment is automatically billed” and “Invoicing can be billed bi-monthly or per service”. Renewal, cancellation channel, cancellation fee and dispute terms are unknown. No customer report of a fee or term was found (BBB: 0 complaints and 0 reviews).
- Yelp (Springfield and Cape Girardeau listings), Facebook (company pages and groups), Instagram, Indeed, Glassdoor and Reddit were not opened (terms restrict automated access or a verification page appears); they are recorded from search snippets only, with no scored rating. The Yelp rating and review counts were not seen (a related-business snippet on another company’s Yelp page shows “Bug Zero. 4.2” without a count; not used). Experience.com (934 “verified reviews”) timed out when fetched and is a review-collection platform; Birdeye (Cape 140, Springfield 0) and Top Rated Local are excluded aggregator/solicited feeds.
- No Angi, HomeAdvisor, Thumbtack, Trustpilot, Nextdoor or Porch page for Bug Zero (Missouri) surfaced in searches (queries 3-angi, 3-ha, 3-tp); a Nextdoor page “Pest Zero LLC - Marble Hill, MO” appeared only as a snippet and was not opened. Name-alike listings in California (BugZero Pest Control, bugzeropestcontrol.pro and dividojo.com) and bug-bounty sites (bugzero.io) are unrelated and were left out.
- Employee reviews: Indeed company pages for “Bug Zero Inc” (4.0) and “Bug Zero” (5.0) exist but only snippets were seen, with no review counts. Glassdoor shows only a job-listing page with no rating. RepVue not found. Workplace is not scored.
- The BBB Torch Award for Ethics 2026 rests on the company’s own YouTube video and an Instagram snippet; BBB’s 2026 winners page was not found. The Springfield BBB file still lists the former address (311 N Waverly Ave); the Yelp and Birdeye listings show the same old address. The company site and MDA show 2145 W Sunset St. No evidence was found that Waverly Ave is still an operating office, nor that it closed.
- Locations in Arkansas, Oklahoma and Kansas are claimed only as a service area (about page; a 2010 PCT item says the company then served Arkansas and Kansas). No Bug Zero listing exists in the other 21 covered states in the brand data.
- Door-to-door: no evidence found (see the sales notes). The Yelp snippet mentioning “door-to-door” has no attribution and was not counted.
- Not re-opened because the sites restrict automated access or a verification page appears, or the page was blocked: Indeed, Instagram, Yelp, Facebook, Reddit, LinkedIn, Birdeye, Experience.com, talent.com and the Joplin chamber listing (HTTP 403).
- MDA Pesticide Business city search for Joplin returned 36 records, none Bug Zero and none at 407 S Pennsylvania Ave; ‘Pest Zero*’ returned 0 records. Missouri SOS re-run live: Bug Zero, Inc. 00435217 Good Standing; Pest Zero, L.L.C. LC0982159 Active; 4 ‘Bug Zero’ rows as before (one active fictitious name created 4/10/2025, registrant not shown).

### Open questions

- Does Bug Zero, Inc. hold any ownership interest in Pest Zero, L.L.C.? SOS detail pages (members/officers) are behind a Cloudflare check.
- Is 407 S Pennsylvania Ave, Joplin a staffed office or a service address? No MDA business record exists for Joplin.
- Indeed company pages (Bug Zero Inc 4.0, Bug Zero 5.0) exist but their review counts were not seen.

## Common questions about Bug Zero

### Is Bug Zero licensed?

Bug Zero has locations on file only in Missouri, which licenses individual applicators, not companies. Statuses are as each state agency showed them on the date retrieved.

[Licensing record](https://handshakereviews.com/companies/bug-zero.md) · [Is Bug Zero legit?](https://handshakereviews.com/companies/bug-zero/legit.md)

### Does Bug Zero sell door to door?

Our research didn’t establish that Bug Zero sells door to door. That isn’t proof that it never knocks.

[Sales evidence](https://handshakereviews.com/companies/bug-zero.md)

### What is Bug Zero’s BBB rating?

Bug Zero’s BBB profile shows a NR grade and 0 complaints in the last three years.

[BBB record](https://handshakereviews.com/companies/bug-zero.md)

### Does Bug Zero charge a cancellation fee?

Our record has no confirmed cancellation fee amount.

[Contract terms](https://handshakereviews.com/companies/bug-zero.md)

### How does Bug Zero rank?

Bug Zero ranks #103 of 164 in the West, with a Handshake Score of 6.1 out of 10 (Medium confidence). Strongest: licensing and compliance (10.0/10). Weakest: sales and contract fairness (7.0/10).

[How we scored it](https://handshakereviews.com/companies/bug-zero.md) · [Full rankings](https://handshakereviews.com/rankings/pest-control-west.md)

### Has Bug Zero faced government actions?

No resolved government actions count against Bug Zero in our scoring. One other lawsuit or regulatory record is listed but not scored; pending cases and allegations are not findings.

[Legal and regulatory record](https://handshakereviews.com/companies/bug-zero.md)

### Where does Bug Zero have locations?

Our record lists 3 locations for Bug Zero in Missouri. It appears in our area rankings for Springfield.

[Locations](https://handshakereviews.com/companies/bug-zero.md) · [Best pest control in the Springfield area](https://handshakereviews.com/pest-control/springfield-mo.md)

## Pest control in Missouri

- [#8 of 23 in Missouri](https://handshakereviews.com/rankings/pest-control-missouri.md): [Springfield area](https://handshakereviews.com/pest-control/springfield-mo.md)

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## Sources

45 distinct pages, numbered in the order they appear in the record. Dates are when our researchers retrieved each page.

1. [Company website](https://bugzero.com) — bugzero.com · Company facts · retrieved October 28, 2026
2. [bsd.sos.mo.gov](https://bsd.sos.mo.gov/BusinessEntity/BESearch.aspx?SearchType=0#BusinessName=Bug%20Zero) — Company facts · retrieved October 28, 2026
3. [bugzero.isolvedhire.com](https://bugzero.isolvedhire.com/jobs/1552702.html) — Company facts · retrieved October 28, 2026
4. [sbj.net](https://sbj.net/stories/business-spotlight-bug-zero,41795) — Company facts · retrieved October 28, 2026
5. [bugzero.com](https://bugzero.com/careers/) — Company facts · retrieved October 28, 2026
6. [bbb.org](https://www.bbb.org/us/mo/springfield/profile/pest-control/bug-zero-0734-12042) — Company facts · retrieved October 28, 2026
7. [bugzero.com](https://bugzero.com/about-us/) — Company facts · retrieved October 28, 2026
8. [bugzero.com](https://bugzero.com/about-us/history/) — Company facts · retrieved October 28, 2026
9. [bbb.org](https://www.bbb.org/us/mo/cape-girardeau/profile/pest-control/bug-zero-southeast-missouri-0734-1000052989) — Company facts · retrieved October 28, 2026
10. [capechamber.chambermaster.com](http://capechamber.chambermaster.com/list/member/bug-zero-4926) — Company facts · retrieved November 2, 2026
11. [bugzero.com](https://bugzero.com/residential/) — Company facts · retrieved October 28, 2026
12. [talent.com](https://www.talent.com/view?id=633863869131063809) — Contracts and sales · retrieved October 28, 2026
13. [bugzero.com](https://bugzero.com/residential/insectashield-pest-protection/) — Contracts and sales · retrieved October 28, 2026
14. [Google — Springfield, Missouri](https://www.google.com/maps?cid=1762804315996625885) — google.com · Customer reviews · retrieved October 27, 2026
15. [Google — Cape Girardeau, Missouri](https://www.google.com/maps?cid=17982843895745260188) — google.com · Customer reviews · retrieved October 27, 2026
16. [Google — Missouri (service-area listing, no address; pin 36.860, -94.230)](https://www.google.com/maps?cid=16458766768851267791) — google.com · Customer reviews · retrieved October 27, 2026
17. [BBB — Springfield, Missouri (Bug Zero, Inc.; single-state file)](https://www.bbb.org/us/mo/springfield/profile/pest-control/bug-zero-0734-12042/customer-reviews) — bbb.org · Customer reviews · retrieved October 28, 2026
18. [BBB — Cape Girardeau, Missouri (Pest Zero, L.L.C.; single-state file)](https://www.bbb.org/us/mo/cape-girardeau/profile/pest-control/bug-zero-southeast-missouri-0734-1000052989/customer-reviews) — bbb.org · Customer reviews · retrieved October 28, 2026
19. [BBB](https://www.bbb.org/us/mo/springfield/profile/pest-control/bug-zero-0734-12042/complaints) — bbb.org · BBB · retrieved October 28, 2026
20. [BBB](https://www.bbb.org/us/mo/cape-girardeau/profile/pest-control/bug-zero-southeast-missouri--0734-1000052989/complaints) — bbb.org · BBB · retrieved October 28, 2026
21. [Missouri Department of Agriculture (MDA), Bureau of Pesticide Control](https://apps.mda.mo.gov/moplants/PesticideApplicator/ApplicationExternalSearch.aspx) — apps.mda.mo.gov · Licensing and registrations · retrieved October 28, 2026
22. [Missouri Secretary of State, Business Services](https://bsd.sos.mo.gov/BusinessEntity/BESearch.aspx?SearchType=0#BusinessName=Pest%20Zero) — bsd.sos.mo.gov · Licensing and registrations · retrieved October 28, 2026
23. [Missouri Attorney General](https://ago.mo.gov/?s=%22Bug+Zero%22) — ago.mo.gov · Legal and regulatory · retrieved October 28, 2026
24. [CourtListener (federal and state opinions)](https://www.courtlistener.com/?q=%22Bug+Zero%22+pest&type=o) — courtlistener.com · Legal and regulatory · retrieved October 28, 2026
25. [Indeed (employee reviews)](https://www.indeed.com/cmp/Bug-Zero-Inc-1/locations) — indeed.com · Workplace · retrieved October 28, 2026
26. [Indeed (employee reviews)](https://www.indeed.com/cmp/Bug-Zero/locations) — indeed.com · Workplace · retrieved October 28, 2026
27. [Bug Zero Becomes bedbugFREE](https://www.pctonline.com/news/bugzero/) — pctonline.com · Mentions, awards and claims · retrieved October 28, 2026
28. [Spring weather brings out the bugs](https://www.kfvs12.com/2022/03/21/spring-weather-brings-out-bugs/) — kfvs12.com · Mentions, awards and claims · retrieved October 28, 2026
29. [Pest control companies in the Ozarks staying busy despite colder weather](https://www.ky3.com/2023/12/06/pest-control-companies-ozarks-staying-busy-despite-colder-weather/) — ky3.com · Mentions, awards and claims · retrieved October 28, 2026
30. [Better Business Bureau 2026 Torch Award for Ethics - Bug Zero Southeast Missouri](https://www.youtube.com/watch?v=a-Ts2EIperM) — youtube.com · Mentions, awards and claims · retrieved October 28, 2026
31. [Insect/pest control : r/springfieldMO](https://www.reddit.com/r/springfieldMO/comments/1kuj7cg/insectpest_control/) — reddit.com · Mentions, awards and claims · retrieved October 28, 2026
32. [Apartment complex pest nightmare : r/springfieldMO](https://www.reddit.com/r/springfieldMO/comments/1tc3zrq/apartment_complex_pest_nightmare/) — reddit.com · Mentions, awards and claims · retrieved October 28, 2026
33. [WASPS : r/springfieldMO](https://www.reddit.com/r/springfieldMO/comments/1wjwuts/wasps/) — reddit.com · Mentions, awards and claims · retrieved October 28, 2026
34. [Affordable pest control : r/springfieldMO](https://www.reddit.com/r/springfieldMO/comments/zq4akv/affordable_pest_control/) — reddit.com · Mentions, awards and claims · retrieved October 28, 2026
35. [reputable pest control companies in springfield, Missouri](https://www.facebook.com/groups/hellospringfieldmo/posts/1275011887484456/) — facebook.com · Mentions, awards and claims · retrieved October 28, 2026
36. [What is the pricing for Bug Zero pest control services?](https://www.facebook.com/groups/joplinmo/posts/4279672485646561/) — facebook.com · Mentions, awards and claims · retrieved October 28, 2026
37. [BUG ZERO, Cape Girardeau (Yelp listing, mapquest feed)](https://www.yelp.com/biz/bug-zero-cape-girardeau-2?adjust_creative=mapquest&hrid=VNt9XqTKfJ98nG0S-pwqKA&utm_campaign=yelp_feed&utm_medium=feed_v2&utm_source=mapquest) — yelp.com · Mentions, awards and claims · retrieved October 28, 2026
38. [BUG ZERO (Yelp listing, Springfield)](https://m.yelp.com/biz/bug-zero-springfield) — m.yelp.com · Mentions, awards and claims · retrieved October 28, 2026
39. [Bug Zero Reviews](https://www.topratedlocal.com/bug-zero-reviews) — topratedlocal.com · Mentions, awards and claims · retrieved October 28, 2026
40. [Bug Zero - 140 Reviews - Pest Control in Cape Girardeau, Missouri](https://reviews.birdeye.com/bug-zero-156229154831833) — reviews.birdeye.com · Mentions, awards and claims · retrieved October 28, 2026
41. [Pest Control in Springfield, Missouri - Bug Zero (Experience.com)](https://www.experience.com/reviews/bug-22777093?page=92) — experience.com · Mentions, awards and claims · retrieved October 28, 2026
42. [Bug Zero Pest Services (Joplin Area Chamber of Commerce member directory)](https://cca.joplincc.com/bug-zero-pest-services-_5007478_3_1_428892_memberprofile2.aspx) — cca.joplincc.com · Mentions, awards and claims · retrieved October 28, 2026
43. [instagram.com](https://www.instagram.com/p/DWW7GkKD7pr/) — Mentions, awards and claims · retrieved October 28, 2026
44. [ziprecruiter.com](https://www.ziprecruiter.com/c/Bug-Zero-Inc/Job/Pest-Control-Service-Technician/-in-Springfield,MO?jid=753251352afb1c68) — Mentions, awards and claims · retrieved October 28, 2026
45. [Joplin, Missouri location](https://bugzero.com/joplin-mo-pest-control/) — bugzero.com · Locations · retrieved October 28, 2026

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