---
title: "How do I cancel Fenix Pest Control, and is there a cancellation fee?"
description: "Fenix Pest Control’s own terms or statements set a $99 cancellation fee. Customers also report contract terms starting at 12 months."
url: "https://handshakereviews.com/companies/fenix-pest-control/cancel"
markdown_url: "https://handshakereviews.com/companies/fenix-pest-control/cancel.md"
updated: "2026-11-05"
site: "Handshake D2D News & Reviews"
---

# How do I cancel Fenix Pest Control, and is there a cancellation fee?

By [Uri Mittelman](https://handshakereviews.com/authors/uri-mittelman.md), Editor · Research and verification: Handshake Research Desk · Updated November 5, 2026

[Review](https://handshakereviews.com/companies/fenix-pest-control.md) · [Is it legit?](https://handshakereviews.com/companies/fenix-pest-control/legit.md) · How to cancel

**Answer:** As of November 5, 2026, customers of Fenix Pest Control report contract terms starting at 12 months. In a BBB complaint response, Fenix Pest Control said: “a charge of $99 would apply.” Service continues after the initial term until you cancel. Its sales and contract fairness score is 7.5 out of 10.

## What the record says about canceling Fenix Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

- Fenix’s stated cancellation charge in one reply: $99 if the final scheduled service is not completed after a cancel request. (sources [7](https://www.bbb.org/us/ia/west-des-moines/profile/pest-control/fenix-pest-control-inc-0664-32125567/complaints)) Quote: “a charge of $99 would apply. The customer declined service and the card was billed and charged at 11:49 AM. Our billing department would handle this request and it can take some time to get over to”
- Customer-reported early-cancellation charges on the BBB file (customer reports, not company statements; not used for scoring because the company states its own figure): $125, $240, $473.58, $170, $186 plus tax, $200, $230, $300. (sources [8](https://www.bbb.org/us/ia/west-des-moines/profile/pest-control/fenix-pest-control-inc-0664-32125567/complaints?page=2)) Quote: “I had to pay a cancellation fee of $125 to get rid of them. Of course, they said, it was all my fault as it was in the”
- Standard residential agreement is a 12-month agreement (Fenix’s BBB reply: its salesman mentions “the 12-month agreement” and explains the early-termination fee). (sources [7](https://www.bbb.org/us/ia/west-des-moines/profile/pest-control/fenix-pest-control-inc-0664-32125567/complaints)) Quote: “you will hear our salesman mention the 12-month agreement multiple times. You will also hear him send over a document and review it thoroughly with the customer to ensure they fully understood the”
- Fenix quotes its contract: after the initial one-year period service continues until the customer gives 30 days’ notice; services scheduled inside the notice period are still invoiced. Fenix says it has no “automatic renewals”, but the quoted text continues service until notice. (sources [7](https://www.bbb.org/us/ia/west-des-moines/profile/pest-control/fenix-pest-control-inc-0664-32125567/complaints)) Quote: “After the initial one-year period, service will continue to be rendered until a 30-day notice is received. Furthermore, any scheduled services within the 30-day notice period will be completed and invoiced as usual." After the first 12 months, customers are not locked into another annual term.”
- Cancellation must be a written 30-day notice (Fenix BBB replies: “written 30-day notice”; a verbal request was not accepted). Not phone-only. (sources [7](https://www.bbb.org/us/ia/west-des-moines/profile/pest-control/fenix-pest-control-inc-0664-32125567/complaints)) Quote: “We do require a written 30-day notice to cancel the service and we do provide an online portal for all customers so they can look to see when they have scheduled services - we have them listed for a”
- Fenix’s reply to a 2024 complaint says the full cancellation fee was $300 and the customer was charged $171 instead; another reply says a discounted first service is repaid on early cancellation (“we simply ask for the initial discount to be paid”). These company-stated figures differ from the $99 above. (sources [9](https://www.bbb.org/us/ia/west-des-moines/profile/pest-control/fenix-pest-control-inc-0664-32125567/complaints?page=4)) Quote: “did not charge the full cancellation fee of $300. Instead, we reached an agreement and charged you $171, which your husband paid via check. For your reference, Ive attached the original agreement.”
- Fenix’s replies state a 3-day right to cancel without fees after the initial service. (sources [9](https://www.bbb.org/us/ia/west-des-moines/profile/pest-control/fenix-pest-control-inc-0664-32125567/complaints?page=4)) Quote: “cancel the services within 3-days of the initial service appointment without any fees. It does look like you confirmed your second appointment with us and wanted that treatment. We are unable to”
- The service agreement is not published on fenixpestcontrol.com (no terms or agreement page in the site’s page sitemap). Fenix’s replies cite a separate signed agreement that is e-mailed after signing, so arbitration and dispute terms are not on any page read. (sources [7](https://www.bbb.org/us/ia/west-des-moines/profile/pest-control/fenix-pest-control-inc-0664-32125567/complaints)) Quote: “Once the agreement is signed at the door it is immediately emailed over to the customer for review. We cannot cancel the agreement without a cancel fee as we”
- Two more company-stated cancellation figures in Fenix’s BBB replies (complaints page 3): $349, described as reflecting the initial discount received at sign-up, and $255 plus tax, described as the initial discount to be repaid. Together with $99 and $300/$171 above, the company-stated figures differ. (sources [13](https://www.bbb.org/us/ia/west-des-moines/profile/pest-control/fenix-pest-control-inc-0664-32125567/complaints?page=3)) Quote: “we issued the cancellation fee of $349, which reflects the initial discount you received upon signing up.”

## How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Fenix Pest Control’s score on this factor: 7.5 out of 10.

- 12-month minimum term (sources [7](https://www.bbb.org/us/ia/west-des-moines/profile/pest-control/fenix-pest-control-inc-0664-32125567/complaints)) _Counted in the score: −1_
- Early-cancellation fee $99 (sources [7](https://www.bbb.org/us/ia/west-des-moines/profile/pest-control/fenix-pest-control-inc-0664-32125567/complaints), [8](https://www.bbb.org/us/ia/west-des-moines/profile/pest-control/fenix-pest-control-inc-0664-32125567/complaints?page=2), [9](https://www.bbb.org/us/ia/west-des-moines/profile/pest-control/fenix-pest-control-inc-0664-32125567/complaints?page=4), [13](https://www.bbb.org/us/ia/west-des-moines/profile/pest-control/fenix-pest-control-inc-0664-32125567/complaints?page=3)) _Counted in the score: −1_
- Auto-renews (sources [7](https://www.bbb.org/us/ia/west-des-moines/profile/pest-control/fenix-pest-control-inc-0664-32125567/complaints)) _Counted in the score: −0.5_

## Pest control by state

- [#5 of 14 in Iowa](https://handshakereviews.com/rankings/pest-control-iowa.md): [Des Moines area](https://handshakereviews.com/pest-control/des-moines.md), [Davenport area](https://handshakereviews.com/pest-control/davenport.md)
- [#8 of 15 in Nebraska](https://handshakereviews.com/rankings/pest-control-nebraska.md): [Omaha area](https://handshakereviews.com/pest-control/omaha.md), [Lincoln area](https://handshakereviews.com/pest-control/lincoln.md)
- [#4 of 7 in South Dakota](https://handshakereviews.com/rankings/pest-control-south-dakota.md): [Sioux Falls area](https://handshakereviews.com/pest-control/sioux-falls.md)

## Similar companies in Iowa

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- [Spidexx Pest Control & Termite](https://handshakereviews.com/companies/spidexx-pest-control-and-termite.md) · #4 of 14 · State Score 8.8 · [How to cancel (Spidexx Pest Control & Termite)](https://handshakereviews.com/companies/spidexx-pest-control-and-termite/cancel.md)
- [Plunkett's Pest Control](https://handshakereviews.com/companies/plunketts-pest-control.md) · #6 of 14 · State Score 8.4 · [How to cancel (Plunkett's Pest Control)](https://handshakereviews.com/companies/plunketts-pest-control/cancel.md)
- [Evo Pest Control](https://handshakereviews.com/companies/evo-pest-control.md) · #7 of 14 · State Score 8.0 · [How to cancel (Evo Pest Control)](https://handshakereviews.com/companies/evo-pest-control/cancel.md)

## Related

- [Fenix Pest Control review](https://handshakereviews.com/companies/fenix-pest-control.md)
- [Is Fenix Pest Control legit?](https://handshakereviews.com/companies/fenix-pest-control/legit.md)
- [Rankings by state](https://handshakereviews.com/rankings/pest-control-west.md)
- [How we review companies](https://handshakereviews.com/how-we-review.md)

## Sources

Numbered as in the full source list of [the Fenix Pest Control review](https://handshakereviews.com/companies/fenix-pest-control.md). Dates are when our researchers retrieved each page.

7. [bbb.org](https://www.bbb.org/us/ia/west-des-moines/profile/pest-control/fenix-pest-control-inc-0664-32125567/complaints) — Contracts and sales · retrieved October 28, 2026
8. [bbb.org](https://www.bbb.org/us/ia/west-des-moines/profile/pest-control/fenix-pest-control-inc-0664-32125567/complaints?page=2) — Contracts and sales · retrieved October 28, 2026
9. [bbb.org](https://www.bbb.org/us/ia/west-des-moines/profile/pest-control/fenix-pest-control-inc-0664-32125567/complaints?page=4) — Contracts and sales · retrieved October 28, 2026
13. [bbb.org](https://www.bbb.org/us/ia/west-des-moines/profile/pest-control/fenix-pest-control-inc-0664-32125567/complaints?page=3) — Contracts and sales · retrieved November 2, 2026

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