---
title: "Forterra Pest Control Review"
description: "Forterra Pest Control has a Handshake Score of 7.8 out of 10, ranking #71 of 164 in the West. It has 3,005 Google reviews averaging 5.0."
url: "https://handshakereviews.com/companies/forterra-pest-control"
markdown_url: "https://handshakereviews.com/companies/forterra-pest-control.md"
updated: "2026-11-05"
site: "Handshake D2D News & Reviews"
---

# Forterra Pest Control Review

By [Uri Mittelman](https://handshakereviews.com/authors/uri-mittelman.md), Editor · Research and verification: Handshake Research Desk · Updated November 5, 2026 · Verified October 27, 2026

Review · [Is it legit?](https://handshakereviews.com/companies/forterra-pest-control/legit.md) · [How to cancel](https://handshakereviews.com/companies/forterra-pest-control/cancel.md)

Forterra Pest Control ranks #71 of 164 in the West, with a Handshake Score of 7.8 out of 10.

This page draws on 34 public sources retrieved between October 27, 2026 and October 28, 2026, and the record was verified on October 27, 2026. The sources are listed at the end.

## At a glance

- Rank and score: #71 of 164 in the West, Handshake Score 7.8 out of 10; data confidence high.
- Door-to-door selling: not found in our research (badge “N/A”; this is not proof the company never sells door to door).
- Ownership: independent.
- Headquarters: Southlake, Texas.
- Founded: 2021.
- Services on its record: general pest (quarterly), termite (Sentricon baiting, monitoring, inspections, WDI), mosquito, rodent, new-construction pretreat, commercial pest control.
- Record verified October 27, 2026.
- Legal name: Forterra Pest Control LLC.
- Website: https://forterrapestcontrol.com

## How we scored it

Handshake Score: 7.8 out of 10, #71 of 164 in the West. Each factor is scored from 0 to 10; every point added or taken away is listed with the fact behind it.

- Customer satisfaction (weight 38.89%, nominal 35%): 10.0/10
  - Google 5.00 across 3,005 West reviews
  - Other platforms 4.76/5 (Facebook 4.8)
  - Blended 4.99/5: 96.1% Google, 3.9% other platforms (29 other-platform reviews, 1% of the 3,005 Google reviews; the full 40% needs 10%, 301)
- Complaint record (weight 11.11%, nominal 10%): 10.0/10
  - 0 BBB complaints in 3 yrs ÷ 3,005 (West: all in Texas Google review total across the 3 listings) = 0.0 per 1,000 → 10
- Sales and contract fairness (weight 16.67%, nominal 15%): 7.5/10
  - Early-cancellation fee $200 (−2)
  - Auto-renews (−0.5)
- Licensing and compliance (weight 16.67%, nominal 15%): 10.0/10
- Legal and regulatory record (weight 16.67%, nominal 15%): 10.0/10
- Workplace score (weight 10%): not scored (< 20 employee reviews)

- Weighted average of the factors above: 9.6/10.
- Review volume −0.8: 3,005 of 5,000 Google reviews.
- Verification depth −0.4: 29 of 250 other reviews · 0 of 20 employee reviews.
- Locations −0.6: 3 of 10 locations.
- Handshake Score: 7.8/10.

## What customers say

- Forterra Pest Control has 3,005 Google reviews across 3 West listings, averaging 5.0.
- BBB (company-wide (Southlake HQ file; only BBB file; the company…): 1.0/5, 1 review, retrieved October 28, 2026
- Facebook (Southlake, Texas page (company-wide; the company operates…): rating not shown, 29 reviews, retrieved October 28, 2026
- Yelp (Southlake, Texas listing (935 S Kimball Ave, Ste 162)): rating not shown, 28 reviews, retrieved October 28, 2026
- Thumbtack (Southlake, Texas profile): 4.9/5, 41 reviews, retrieved October 28, 2026

## Better Business Bureau

- Its BBB profile shows an A+ grade and 0 complaints in the last three years.
- Not BBB accredited.
- BBB customer reviews: 1.0/5 average from 1 review.
- Retrieved October 28, 2026.

## Contracts and sales practices

- Door-to-door badge: N/A.
- Sales notes: Not established. The company sells mainly online (instant quote at quote.forterrapestcontrol.com) and by phone, and its careers page recruits salaried ‘Entry Level Sales Representative’ and ‘Outside Sales Representative’ roles (base plus commission; the outside role is aimed at residential and commercial territory accounts, property managers and multi-site clients). The About page lists one ‘Outside Sales’ staff member. The only door-knocking report is a ~2021 r/Denton post (‘they came knocking on our door’) visible only as a search snippet because Reddit blocked the page; a Yelp search snippet on another business’s page (‘Nina D. said: Forterra sales came ...’) is truncated. No summer-sales recruiting, D2D job post, solicitor permit or first-hand review describing reps at the door was read on a page. Badge left ‘unknown’ because the one first-hand report is snippet-only; it would support ‘partial’ if the thread can be read.
- Company FAQ: the default residential service contract term is 12 months, in exchange for a discount on the initial service. (counted in the score)
- Company FAQ: a no-contract option exists. Customers who skip the discount pay full price for the initial service and are on a month-to-month contract.
- Company FAQ: after the initial 12-month term, service continues on a month-to-month basis (continues until canceled). (counted in the score)
- Company FAQ: canceling a 12-month contract before the term ends requires paying back the initial-service discount. (counted in the score)
- Company homepage: the 12-month plan takes about $200 off the first service; month-to-month is available at the full first-service price; one-time treatments are offered. (counted in the score)
- Company guarantee: free re-treatments between visits; a dissatisfied customer gets the last service refunded and, in the first year, can cancel with no fees. (counted in the score)
- Company FAQ: if a pest issue isn’t remedied after 3 re-service attempts, the last payment is refunded.
- Published prices: general pest plans from $49/mo (Basic), $59/mo (Standard, with termite monitoring), $69/mo (Premium, with Sentricon and termite warranty); Sentricon-only from $29/mo; mosquito from $52/mo (Apr-Oct).
- Website Terms of Use (forterrapestcontrol.com) contain a binding-arbitration clause and class-action waiver, but they govern use of the website (‘these Terms, the Site’); no residential service agreement is published, so its dispute, renewal-notice and cancellation-channel terms are unknown.

## Licensing and registrations

- Status and expiry are as the issuing agency’s record showed them on the date retrieved.
- Texas · Texas Department of Agriculture (TDA), Structural Pest Control Service · Commercial Business (categories PT) · no. 0850046 · status: Current (listed in TDA’s report of active licenses) · expires February 28, 2027 · note: TDA SPCS weekly Commercial Business CSV (file Last-Modified 26 Oct 2026). INSURANCE_EXPIRED 01/26/2027 and LICENSE_EXPIRED 02/28/2027 are future expiry dates. This is the only Forterra business license in the file (searched legal name, DBA and ‘FORTERRA’); it is registered in Tarrant County (Southlake). The Dallas (Dallas County) and Aubrey (Denton County) offices have no separate TPCL on the report although TDA requires a business license per business location; this is recorded as a gap, not a deduction. The advertised number ‘TPCL #850046’ matches 0850046. TDA’s rolling 12-month enforcement report has no row for Forterra, 0850046, Dance or Lohner.
- Texas · Texas Department of Agriculture (TDA), Structural Pest Control Service · Commercial Certified Applicator (individual) · no. 0917565 (David Dance); 0820284 (Chad M Brown); 0962875 (Drake A Ducker) · status: Current; 3 certified applicators registered to business 0850046, all expiring 02/28/2027 · expires February 28, 2027 · note: Individual records, not company licenses. The same October 26, 2026 TDA reports also list 1 commercial technician and 10 commercial apprentices registered to 0850046.
- Texas · Texas Department of Agriculture (TDA), Structural Pest Control Service · Commercial Technician / Commercial Apprentice registrations (individual) · no. 0849339 (technician); apprentices incl. 0993628 · status: Current; 1 technician and 10 apprentices registered to business 0850046 · note: Individual registrations; the names match technicians named in Google reviews and on the About page (Raul, Casey, Bronson, Ellis).
- Texas · Texas Comptroller of Public Accounts (Franchise Tax Account Status; SOS registration data) · Business registry (Texas LLC) · no. Taxpayer 32077340340; SOS file 0803895611 · status: Right to Transact Business in Texas: ACTIVE; SOS Registration Status: ACTIVE · note: Registered agent David Dance, 1601 Riviera Lane, Southlake. No forfeiture or reinstatement shown on the account-status page (it shows current status only; the paid SOSDirect history was not searched).

## Legal and regulatory record

- Only resolved government actions count toward the score. Summaries are our researchers’ wording of the source.
- [COMPLAINT RECORD, a count or summary of complaints, not findings; not counted in the legal score] October 28, 2026 · BBB Heart of Texas · complaint-summary: BBB Heart of Texas file for Forterra Pest Control LLC (Southlake; the company’s only BBB file): rating A+, not accredited, 0 complaints in the 3-year reporting period, 1 customer review (1/5). File opened 7/27/2021. No pattern-of-complaints alert shown.

## Mentions, awards and claims

### Mentions

- [Thoughts on Forterra Pest Control?](https://www.reddit.com/r/Denton/comments/nvk481/thoughts_on_forterra_pest_control/) (r/Denton · ~2021 (shown "5y ago") · reddit): A Denton-area resident asks for opinions after Forterra came to their door; replies not readable.
- [Local Dallas Pest Control Company Gives Free Services to Families in Need](https://www.einpresswire.com/article/578566521/local-dallas-pest-control-company-gives-free-services-to-families-in-need) (EIN Presswire (press release by Growthbound Marketing) · June 27, 2022 · news): Company press release launching the ‘Dallas Bites Back’ program of free pest control for nominated families; describes Forterra as family-owned and Dallas-based.
- [Meet David Dance | Pest Control Business Owner](https://shoutoutdfw.com/meet-david-dance-pest-control-business-owner/) (ShoutoutDFW · February 14, 2023 · blog): Owner interview: Dance left corporate consulting during the pandemic to start Forterra and aims to modernize the customer experience.
- [Forterra Pest Control (Nextdoor business page)](https://nextdoor.com/pages/forterra-pest-control-southlake-tx/) (Nextdoor · August 31, 2026 · directory): Public Nextdoor page with neighbor recommendations; a Keller neighbor reports years of quarterly service without issues.

### Awards

- Thumbtack Top Pro (Thumbtack, 2022, 2023)

## On Reddit

- Reddit hasn’t been searched for this company yet.

## Locations

- States with a location on file: Texas.
- Cities: Southlake, Texas, Dallas, Texas, Aubrey, Texas.

## What we couldn’t verify

Overall confidence in this score: High, 8 of 11 points. [How confidence is set](https://handshakereviews.com/how-we-review#confidence).

Where it fell short of full marks:

- 3,005 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
- Verifier rated the legal and regulatory record medium (high earns a point).
- 15 independent websites cited (25 or more earns a point).

Verifier’s confidence by section: Identity high; Licensing high; Legal and regulatory medium; Customer reviews high; BBB high; Employee reviews medium; Mentions medium; Sales model medium.

### Gaps in the record

- Both checked live October 28, 2026 (addresses match; counts +1.4% and +3.6%).
- TDA: only one business license (0850046, Tarrant County) is on the current-license report; the Dallas and Aubrey offices have no separate TPCL on it although TDA requires a license per business location. Recorded as a gap, not a deduction.
- TDA enforcement: the bulk report is a rolling 12 months (October 27, 2025 to October 26, 2026) and shows no Forterra rows; older history not available.
- BBB: the BBB profile shows 0 complaints and 1 review; no pattern-of-complaints alert. Complaint text: none to read.
- Google: only the most-relevant review per listing loads in Google’s limited (signed-out) view; sorting by lowest rating did not work, so no negative Google excerpts were captured.
- Yelp: yelp.com returned 403; the 4.5-4.6 / 28 figure is from Yahoo Local’s mirror and search snippets only (not scored).
- Reddit r/Denton thread (door-knocking report) blocked by a Reddit human-verification check; old.reddit requires login. Snippet only.
- Glassdoor blocked (Cloudflare); 1 review per snippet, no rating. No Indeed or RepVue company page found. Workplace not scored (fewer than 20 reviews).
- Angi/HomeAdvisor/Trustpilot: no Forterra Pest Control profile found by search. GuildQuality profile exists but has no reviews and is a company-solicited survey platform (excluded).
- Service agreement not published: cancellation channel and any arbitration clause in the residential service contract are unknown. The website Terms of Use arbitration clause covers only use of the site.
- Texas AG: no published complaint dataset; no AG press release or action found. FTC: nothing found.
- Courts: no case naming Forterra Pest Control as a party found on CourtListener (opinions: no results; RECAP: Forterra appears only on creditor/notice lists in unrelated bankruptcies, e.g. Inspired Healthcare Capital Holdings, Bankr. N.D. Tex. 26-90004). Texas state trial courts (re:SearchTX needs an account) not searched.
- OSHA establishment search shows a human-verification check to automated agents (Texas SOS guide); not searched.
- Texas SOSDirect (paid) not searched; registry status from the free Comptroller page, which shows current status only, so a past forfeiture can’t be ruled out.
- Searches for MML Investments and Forterra acquisition/investment terms could not run.
- CourtListener re-check could not be completed (the search page navigated away during capture; API requires an account).
- Deer Crest Holdings LLC and MML Investments, L.P. have no Public Information Report on file, so their members are not public.

### Open questions

- Sales and contract fairness cancel fee: the guarantee’s “Still in your first year? We’ll cancel with no fees” is read as a conditional remedy (it follows “Still not satisfied?” after free re-treats), not as a conflicting company-stated fee for an ordinary early cancellation; flat ~$200 kept (-2).
- Door-to-door stays unknown: the only door-knocking reports (r/Denton ~2021; a truncated Yelp snippet “Forterra sales came...”) are snippet-only; Reddit still shows a human-verification check.
- Deer Crest Holdings LLC self-describes (via Zolidar) as an acquisition-focused investment firm; no fund or outside investors are shown, but its members are not public.

## Common questions about Forterra Pest Control

### Is Forterra Pest Control licensed in Texas?

Forterra Pest Control holds a current company pesticide license in Texas. Statuses are as each state agency showed them on the date retrieved.

[Licensing record](https://handshakereviews.com/companies/forterra-pest-control.md) · [Is Forterra Pest Control legit?](https://handshakereviews.com/companies/forterra-pest-control/legit.md)

### Does Forterra Pest Control sell door to door?

Our research didn’t establish that Forterra Pest Control sells door to door. That isn’t proof that it never knocks.

[Sales evidence](https://handshakereviews.com/companies/forterra-pest-control.md)

### What is Forterra Pest Control’s BBB rating?

Forterra Pest Control’s BBB profile shows an A+ grade and 0 complaints in the last three years.

[BBB record](https://handshakereviews.com/companies/forterra-pest-control.md)

### Does Forterra Pest Control charge a cancellation fee?

Forterra Pest Control’s published terms say: “A 12-month plan takes about $200 off your first service, or go month to month at the full first-service price.” Service continues until you cancel.

[How to cancel Forterra Pest Control](https://handshakereviews.com/companies/forterra-pest-control/cancel.md)

### How does Forterra Pest Control rank?

Forterra Pest Control ranks #71 of 164 in the West, with a Handshake Score of 7.8 out of 10 (High confidence). Strongest: customer satisfaction (10.0/10). Weakest: sales and contract fairness (7.5/10).

[How we scored it](https://handshakereviews.com/companies/forterra-pest-control.md) · [Full rankings](https://handshakereviews.com/rankings/pest-control-west.md)

### Has Forterra Pest Control faced government actions?

No resolved government actions count against Forterra Pest Control in our scoring.

[Legal and regulatory record](https://handshakereviews.com/companies/forterra-pest-control.md)

### Where does Forterra Pest Control have locations?

Our record lists 3 locations for Forterra Pest Control in Texas. It appears in our area rankings for Dallas, Fort Worth and Denton.

[Locations](https://handshakereviews.com/companies/forterra-pest-control.md) · [Best pest control in the Dallas area](https://handshakereviews.com/pest-control/dallas.md) · [Best pest control in the Fort Worth area](https://handshakereviews.com/pest-control/fort-worth.md) · [Best pest control in the Denton area](https://handshakereviews.com/pest-control/denton.md)

## Pest control in Texas

- [#18 of 58 in Texas](https://handshakereviews.com/rankings/pest-control-texas.md): [Fort Worth area](https://handshakereviews.com/pest-control/fort-worth.md), [Dallas area](https://handshakereviews.com/pest-control/dallas.md), [Denton area](https://handshakereviews.com/pest-control/denton.md)

## Similar companies in Texas

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- [The Bug Master](https://handshakereviews.com/companies/the-bug-master.md) · #17 of 58 · State Score 8.4 · [Is it legit? (The Bug Master)](https://handshakereviews.com/companies/the-bug-master/legit.md)
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## Sources

34 distinct pages, numbered in the order they appear in the record. Dates are when our researchers retrieved each page.

1. [Company website](https://forterrapestcontrol.com) — forterrapestcontrol.com · Company facts · retrieved October 28, 2026
2. [forterrapestcontrol.com](https://forterrapestcontrol.com/about/) — Company facts · retrieved October 28, 2026
3. [comptroller.texas.gov](https://comptroller.texas.gov/taxes/franchise/account-status/search/32077340340) — Company facts · retrieved October 28, 2026
4. [bbb.org](https://www.bbb.org/us/tx/southlake/profile/pest-control/forterra-pest-control-llc-0825-1000197241) — Company facts · retrieved October 28, 2026
5. [zolidar.com](https://zolidar.com/grid/organization/deer-crest-holdings-capitalprovider-gFyPYX) — Company facts · retrieved October 28, 2026
6. [comptroller.texas.gov](https://comptroller.texas.gov/taxes/franchise/account-status/search/32076253304) — Company facts · retrieved October 28, 2026
7. [comptroller.texas.gov](https://comptroller.texas.gov/taxes/franchise/account-status/search/32044792821) — Company facts · retrieved October 28, 2026
8. [forterrapestcontrol.com](https://forterrapestcontrol.com/careers/) — Contracts and sales · retrieved October 28, 2026
9. [reddit.com](https://www.reddit.com/r/Denton/comments/nvk481/thoughts_on_forterra_pest_control/) — Contracts and sales · retrieved October 28, 2026
10. [forterrapestcontrol.com](https://forterrapestcontrol.com/faq/) — Contracts and sales · retrieved October 28, 2026
11. [forterrapestcontrol.com](https://forterrapestcontrol.com/pricing/) — Contracts and sales · retrieved October 28, 2026
12. [forterrapestcontrol.com](https://forterrapestcontrol.com/terms/) — Contracts and sales · retrieved October 28, 2026
13. [Google — Southlake, Texas](https://www.google.com/maps?cid=11690723255278996498) — google.com · Customer reviews · retrieved October 27, 2026
14. [Google — Southlake, Texas](https://www.google.com/maps?cid=11690723255278996498#reviews-relevant) — google.com · Customer reviews · retrieved October 27, 2026
15. [Google — Dallas, Texas](https://www.google.com/maps?cid=6280567579609838236) — google.com · Customer reviews · retrieved October 27, 2026
16. [Google — Dallas, Texas](https://www.google.com/maps?cid=6280567579609838236#reviews-relevant) — google.com · Customer reviews · retrieved October 27, 2026
17. [Google — Aubrey, Texas](https://www.google.com/maps?cid=7922427941419926797) — google.com · Customer reviews · retrieved October 28, 2026
18. [Google — Aubrey, Texas](https://www.google.com/maps?cid=7922427941419926797#reviews-relevant) — google.com · Customer reviews · retrieved October 28, 2026
19. [BBB — company-wide (Southlake HQ file; only BBB file; the company operates only in Texas)](https://www.bbb.org/us/tx/southlake/profile/pest-control/forterra-pest-control-llc-0825-1000197241/customer-reviews) — bbb.org · Customer reviews · retrieved October 28, 2026
20. [Facebook — Southlake, Texas page (company-wide; the company operates only in Texas)](https://www.facebook.com/Forterra/reviews) — facebook.com · Customer reviews · retrieved October 28, 2026
21. [Yelp — Southlake, Texas listing (935 S Kimball Ave, Ste 162)](https://www.yelp.com/biz/forterra-pest-control-southlake) — yelp.com · Customer reviews · retrieved October 28, 2026
22. [Yelp — Southlake, Texas listing (935 S Kimball Ave, Ste 162)](https://local.yahoo.com/info-227854843-forterra-pest-control-southlake/) — local.yahoo.com · Customer reviews · retrieved October 28, 2026
23. [Yelp — Southlake, Texas listing (935 S Kimball Ave, Ste 162)](https://www.yelp.com/search?cflt=pest_control&find_loc=Dallas%2C+TX&start=80) — yelp.com · Customer reviews · retrieved October 28, 2026
24. [Thumbtack — Southlake, Texas profile](https://www.thumbtack.com/tx/southlake/animal-removal-services/forterra-pest-control/service/432490109416456192) — thumbtack.com · Customer reviews · retrieved October 28, 2026
25. [BBB](https://www.bbb.org/search?find_country=USA&find_text=Forterra%20Pest%20Control&find_loc=Southlake%2C%20TX) — bbb.org · BBB · retrieved October 28, 2026
26. [Texas Department of Agriculture (TDA), Structural Pest Control Service](https://texasagriculture.gov/Portals/0/Reports/PIR/spcs_commercial_business.csv) — texasagriculture.gov · Licensing and registrations · retrieved October 28, 2026
27. [Texas Department of Agriculture (TDA), Structural Pest Control Service](https://texasagriculture.gov/Portals/0/Reports/PIR/spcs_certified_applicator.csv) — texasagriculture.gov · Licensing and registrations · retrieved October 28, 2026
28. [Texas Department of Agriculture (TDA), Structural Pest Control Service](https://texasagriculture.gov/Portals/0/Reports/PIR/spcs_technicians.csv) — texasagriculture.gov · Licensing and registrations · retrieved October 28, 2026
29. [Texas Department of Agriculture (TDA), Structural Pest Control Service](https://texasagriculture.gov/Portals/0/Reports/PIR/spcs_apprentices.csv) — texasagriculture.gov · Licensing and registrations · retrieved October 28, 2026
30. [BBB Heart of Texas](https://www.bbb.org/us/tx/southlake/profile/pest-control/forterra-pest-control-llc-0825-1000197241/complaints) — bbb.org · Legal and regulatory · retrieved October 28, 2026
31. [Glassdoor (employee reviews)](https://www.glassdoor.com/Reviews/Forterra-Pest-Control-Southlake-Reviews-EI_IE5721194.0,21_IL.22,31_IC1140065.htm) — glassdoor.com · Workplace · retrieved October 28, 2026
32. [Local Dallas Pest Control Company Gives Free Services to Families in Need](https://www.einpresswire.com/article/578566521/local-dallas-pest-control-company-gives-free-services-to-families-in-need) — einpresswire.com · Mentions, awards and claims · retrieved October 28, 2026
33. [Meet David Dance | Pest Control Business Owner](https://shoutoutdfw.com/meet-david-dance-pest-control-business-owner/) — shoutoutdfw.com · Mentions, awards and claims · retrieved October 28, 2026
34. [Forterra Pest Control (Nextdoor business page)](https://nextdoor.com/pages/forterra-pest-control-southlake-tx/) — nextdoor.com · Mentions, awards and claims · retrieved October 28, 2026

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