---
title: "How do I cancel Hawx Pest Control, and is there a cancellation fee?"
description: "Hawx Pest Control’s own terms or statements set a 12-month minimum term. Customers also report early-cancellation fees such as $175."
url: "https://handshakereviews.com/companies/hawx-pest-control/cancel"
markdown_url: "https://handshakereviews.com/companies/hawx-pest-control/cancel.md"
updated: "2026-11-05"
site: "Handshake D2D News & Reviews"
---

# How do I cancel Hawx Pest Control, and is there a cancellation fee?

By [Uri Mittelman](https://handshakereviews.com/authors/uri-mittelman.md), Editor · Research and verification: Handshake Research Desk · Updated November 5, 2026

[Review](https://handshakereviews.com/companies/hawx-pest-control.md) · [Is it legit?](https://handshakereviews.com/companies/hawx-pest-control/legit.md) · How to cancel · [Compare](https://handshakereviews.com/compare/hawx-pest-control-vs-terminix.md) · [Records](https://handshakereviews.com/companies/hawx-pest-control/records.md)

**Answer:** As of November 5, 2026, Hawx Pest Control’s own terms or statements set a 12-month minimum term and an early-cancellation fee. Customers report fee amounts such as $175. Service continues after the initial term until you cancel. Canceling is by phone only. Three customer accounts describe terms misstated at the sale.

## What the record says about canceling Hawx Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

- Company statement (BBB response, 10/19/2026): the customer prepaid the first 12 months; after that initial term the agreement continued month-to-month under the agreement terms. Read as a 12-month initial term that continues until canceled. (sources [16](https://www.bbb.org/us/ut/ogden/profile/pest-control/hawx-services-llc-1126-90014287/complaints)) Quote: “Our records indicate that you paid for the first 12 months of service in advance. Once that initial term was completed, the agreement continued on a month-to-month basis, in accordance with the agreement terms.”
- Company statement (BBB response, 10/05/2026): an early termination fee applies if the agreement is canceled before the term is fulfilled, explained in a ‘welcome video’; the complainant reports the fee as $199. The company does not state the amount. (sources [16](https://www.bbb.org/us/ut/ogden/profile/pest-control/hawx-services-llc-1126-90014287/complaints)) Quote: “The welcome video explains the monthly payment amount and the applicable early termination fee if the service agreement is canceled before the contracted term is fulfilled.”
- Company statement (BBB response, 08/25/2026): the account ‘would have needed to be canceled by phone’ to be closed, after the customer had sent a written cancellation; the complainant says the contract allows cancellation in writing. (sources [17](https://www.bbb.org/us/ut/ogden/profile/pest-control/hawx-services-llc-1126-90014287/complaints?page=3)) Quote: “After receiving those services, the account would have needed to be canceled by phone in order for us to close the account.”
- Company statement (BBB response, 08/20/2026): a longtime customer signed a March 2024 addendum extending the agreement three years for a locked-in rate; the early termination fee was applied when it was not fulfilled. (sources [17](https://www.bbb.org/us/ut/ogden/profile/pest-control/hawx-services-llc-1126-90014287/complaints?page=3)) Quote: “signed an addendum in March 2024 extending the service agreement for an additional three years in exchange for a locked-in rate.”
- Website Terms of Use (last updated June 17, 2022): disputes related to the Terms of Use go to binding AAA arbitration with a class-action waiver; Utah law. The terms cover use of the website; the residential service agreement itself is not published. (sources [18](https://hawxpestcontrol.com/terms-conditions/)) Quote: “the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved through binding arbitration”
- Houston, Texas Google reviewer (first-hand, ~Aug 2026): charged a $199 early-termination payment after canceling shortly after signing. (sources [11](https://www.google.com/maps?cid=7001241221290741717)) Quote: “Hawx demanded a $199 early-termination payment based on the written contract.”
- Houston, Texas Google reviewer (first-hand, ~Jul 2026): signed up by phone for what she asked to be a one-time treatment, found a 12-month contract and was told she owed 175 on canceling. (sources [11](https://www.google.com/maps?cid=7001241221290741717)) Quote: “Well low and behold they signed me up for a 12 month contract. I called and get, "oops. Sorry but you sign it so you owe us 175."”
- Los Angeles County (2024 complaint, allegations only): automatically renewing long-term contracts, no simple cancellation method, and a punitive cancellation fee. (sources [10](https://lacounty.gov/2024/08/28/la-county-sues-hawx-pest-control-alleging-illegal-high-pressure-sales-tactics-and-unfair-business-practices/)) Quote: “Fails to provide consumers with a simple method to cancel the service, as required by law; and when consumers finally jump through all the hoops Hawx puts up for those wanting to cancel, Hawx improperly imposes a punitive cancellation fee that violates the law.”

## In customers’ words

Excerpts cited for the minimum term, fee or cancellation method, quoted exactly.

- Quote: “I asked on the phone call MULTIPLE times that it was just a one time visit because I didnt want a subscription! Well low and behold they signed me up for a 12 month contract. I called and get, "oops. Sorry but you sign it so you owe us 175."” _Google · Houston, Texas · ~July 2026 · Bellamy R._ [Read on the site](https://www.google.com/maps?cid=7001241221290741717)
- Quote: “I specifically asked about the contract’s three-day cancellation period. He assured me that even after those three days, if I tried the service and was not satisfied, I could cancel without a problem.” _1 star · Google · Houston, Texas · ~August 2026 · Naoyuki K._ [Read on the site](https://www.google.com/maps?cid=7001241221290741717)
- Quote: “I was also told that I signed a contract for service and there would be a $200.00 early termination fee.” _1 star · HomeAdvisor · Austin, Texas profile (‘Hawx Pest Control’, HomeAdvisor Texas > Austin) · September 2023 · David L._ [Read on the site](https://www.homeadvisor.com/rated.HAWXPESTCONTROL.65546095.html)

## How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Hawx Pest Control’s score on this factor: 4.0 out of 10.

- 12-month minimum term (sources [16](https://www.bbb.org/us/ut/ogden/profile/pest-control/hawx-services-llc-1126-90014287/complaints)) _Counted in the score: −1_
- Early-cancellation fee $175 (sources [11](https://www.google.com/maps?cid=7001241221290741717), [16](https://www.bbb.org/us/ut/ogden/profile/pest-control/hawx-services-llc-1126-90014287/complaints), [32](https://www.homeadvisor.com/rated.HAWXPESTCONTROL.65546095.html)) _Counted in the score: −2_
- Auto-renews (sources [16](https://www.bbb.org/us/ut/ogden/profile/pest-control/hawx-services-llc-1126-90014287/complaints)) _Counted in the score: −0.5_
- Phone-only cancellation (sources [17](https://www.bbb.org/us/ut/ogden/profile/pest-control/hawx-services-llc-1126-90014287/complaints?page=3)) _Counted in the score: −0.5_
- Customer accounts of terms misstated at the sale (3 documented) (sources [11](https://www.google.com/maps?cid=7001241221290741717), [32](https://www.homeadvisor.com/rated.HAWXPESTCONTROL.65546095.html)) _Counted in the score: −2_

## Pest control by state

- [#50 of 58 in Texas](https://handshakereviews.com/rankings/pest-control-texas.md): [Houston area](https://handshakereviews.com/pest-control/houston.md), [San Antonio area](https://handshakereviews.com/pest-control/san-antonio.md), [Fort Worth area](https://handshakereviews.com/pest-control/fort-worth.md), [Dallas area](https://handshakereviews.com/pest-control/dallas.md)
- [#36 of 37 in Arizona](https://handshakereviews.com/rankings/pest-control-arizona.md): [Phoenix area](https://handshakereviews.com/pest-control/phoenix.md)
- [#35 of 38 in California](https://handshakereviews.com/rankings/pest-control-california.md): [Inland Empire](https://handshakereviews.com/pest-control/inland-empire.md), [Sacramento area](https://handshakereviews.com/pest-control/sacramento.md), [San Gabriel Valley](https://handshakereviews.com/pest-control/san-gabriel-valley.md)
- [#11 of 13 in Louisiana](https://handshakereviews.com/rankings/pest-control-louisiana.md): [Baton Rouge area](https://handshakereviews.com/pest-control/baton-rouge.md)
- [#20 of 23 in Missouri](https://handshakereviews.com/rankings/pest-control-missouri.md)
- [#22 of 25 in Utah](https://handshakereviews.com/rankings/pest-control-utah.md): [Ogden area](https://handshakereviews.com/pest-control/ogden.md)

## Similar companies in Texas

- [White Knight Pest Control](https://handshakereviews.com/companies/white-knight-pest-control.md) · #48 of 58 · State Score 7.0 · [How to cancel (White Knight Pest Control)](https://handshakereviews.com/companies/white-knight-pest-control/cancel.md)
- [Prime Pest and Lawn](https://handshakereviews.com/companies/prime-pest-and-lawn.md) · #49 of 58 · State Score 6.9 · [How to cancel (Prime Pest and Lawn)](https://handshakereviews.com/companies/prime-pest-and-lawn/cancel.md)
- [Quell Pest Control](https://handshakereviews.com/companies/quell-pest-control.md) · #51 of 58 · State Score 6.8 · [How to cancel (Quell Pest Control)](https://handshakereviews.com/companies/quell-pest-control/cancel.md)
- [Aptive Pest Control](https://handshakereviews.com/companies/aptive-pest-control.md) · #52 of 58 · State Score 6.7 · [How to cancel (Aptive Pest Control)](https://handshakereviews.com/companies/aptive-pest-control/cancel.md)

## Related

- [Hawx Pest Control review](https://handshakereviews.com/companies/hawx-pest-control.md)
- [Is Hawx Pest Control legit?](https://handshakereviews.com/companies/hawx-pest-control/legit.md)
- [Rankings by state](https://handshakereviews.com/rankings/pest-control-west.md)
- [How we review companies](https://handshakereviews.com/how-we-review.md)

## Sources

Numbered as in the full source list of [the Hawx Pest Control review](https://handshakereviews.com/companies/hawx-pest-control.md). Dates are when our researchers retrieved each page.

10. [lacounty.gov](https://lacounty.gov/2024/08/28/la-county-sues-hawx-pest-control-alleging-illegal-high-pressure-sales-tactics-and-unfair-business-practices/) — Contracts and sales · retrieved October 27, 2026
11. [google.com](https://www.google.com/maps?cid=7001241221290741717) — Contracts and sales · retrieved October 27, 2026
16. [bbb.org](https://www.bbb.org/us/ut/ogden/profile/pest-control/hawx-services-llc-1126-90014287/complaints) — Contracts and sales · retrieved October 27, 2026
17. [bbb.org](https://www.bbb.org/us/ut/ogden/profile/pest-control/hawx-services-llc-1126-90014287/complaints?page=3) — Contracts and sales · retrieved October 27, 2026
18. [hawxpestcontrol.com](https://hawxpestcontrol.com/terms-conditions/) — Contracts and sales · retrieved October 27, 2026
32. [HomeAdvisor — Austin, Texas profile (‘Hawx Pest Control’, HomeAdvisor Texas > Austin)](https://www.homeadvisor.com/rated.HAWXPESTCONTROL.65546095.html) — homeadvisor.com · Customer reviews · retrieved October 27, 2026

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