---
title: "Innovative Pest Control Review"
description: "Innovative Pest Control has a Handshake Score of 7.5 out of 10, ranking #98 of 164 in the West. It has 2,259 Google reviews averaging 4.9."
url: "https://handshakereviews.com/companies/innovative-pest-control"
markdown_url: "https://handshakereviews.com/companies/innovative-pest-control.md"
updated: "2026-11-05"
site: "Handshake D2D News & Reviews"
---

# Innovative Pest Control Review

By [Uri Mittelman](https://handshakereviews.com/authors/uri-mittelman.md), Editor · Research and verification: Handshake Research Desk · Updated November 5, 2026 · Verified October 27, 2026

Review · [Is it legit?](https://handshakereviews.com/companies/innovative-pest-control/legit.md)

Innovative Pest Control ranks #98 of 164 in the West, with a Handshake Score of 7.5 out of 10.

This page draws on 29 public sources retrieved between October 27, 2026 and October 28, 2026, and the record was verified on October 27, 2026. The sources are listed at the end.

## At a glance

- Rank and score: #98 of 164 in the West, Handshake Score 7.5 out of 10; data confidence medium.
- Door-to-door selling: not found in our research (badge “N/A”; this is not proof the company never sells door to door).
- Ownership: PE-backed, parent PestCo Holdings, LLC (portfolio company of Thompson Street Capital Partners, St. Louis, Missouri), acquired 2025-05-20.
- Headquarters: Tyler, Texas.
- Founded: 1992.
- Services on its record: general pest, termite (Sentricon), rodent, bed bug, ant, mosquito, wildlife exclusion, commercial pest control.
- Record verified October 27, 2026.
- Legal name: DisinfectionWork, LLC.
- Website: https://ipcpest.com

## How we scored it

Handshake Score: 7.5 out of 10, #98 of 164 in the West. Each factor is scored from 0 to 10; every point added or taken away is listed with the fact behind it.

- Customer satisfaction (weight 46.67%, nominal 35%): 9.7/10
  - Google 4.92 across 2,259 West reviews
  - Other platforms 4.92/5 (Facebook 4.9)
  - Blended 4.92/5: 77.9% Google, 22.1% other platforms (125 other-platform reviews, 5.5% of the 2,259 Google reviews; the full 40% needs 10%, 226)
- Complaint record (weight 13.33%, nominal 10%): 10.0/10
  - 0 BBB complaints in 3 yrs ÷ 2,259 (West (all in Texas) Google review total across the 2 listings (1,778 + 481)) = 0.0 per 1,000 → 10
- Sales and contract fairness (weight 15%): not scored
  - Sales & contract factor not scored: no contract terms or sales-conduct findings in the record; remaining weights renormalized
- Licensing and compliance (weight 20%, nominal 15%): 9.0/10
  - Advertised license number doesn’t check out: Website footer (and BBB) show ‘License #: 0823228’, the previous owner’s TDA business license (INNOVATIVE PEST CONTROL CORP, issued 2019), superseded in May 2025 by the operator’s license 0960746 and absent from TDA’s current-license reports (file dated 26 Oct 2026) (−1)
- Legal and regulatory record (weight 20%, nominal 15%): 10.0/10
- Workplace score (weight 10%): not scored (< 20 employee reviews)

- Weighted average of the factors above: 9.7/10.
- Review volume −0.8: 2,259 of 5,000 Google reviews.
- Verification depth −0.4: 125 of 250 other reviews · 10 of 20 employee reviews.
- Locations −1.0: 2 of 10 locations.
- Handshake Score: 7.5/10.

Not scored for lack of records: sales and contract fairness. The remaining weights were rescaled.

## What customers say

- Innovative Pest Control has 2,259 Google reviews across 2 West listings, averaging 4.9.
- BBB (Tyler, Texas headquarters file (Longview branch on the same…): rating not shown, 0 reviews, retrieved October 28, 2026
- Facebook (Texas: company page facebook.com/ipcpest (the company…): rating not shown, 125 reviews, retrieved October 28, 2026
- Angi (Tyler, Texas): 5.0/5, 2 reviews, retrieved October 28, 2026

## Better Business Bureau

- Its BBB profile shows an A+ grade and 0 complaints in the last three years.
- Not BBB accredited.
- BBB customer reviews: No reviews.
- Retrieved October 28, 2026.

## Contracts and sales practices

- Door-to-door badge: N/A.
- Sales notes: No door-to-door evidence found: no summer or D2D sales recruiting, no field-sales job posts, and no review, complaint or mention describing Innovative reps knocking on doors (a web search for door-to-door/knocked reports returned nothing about this company). Sales run through the website quote form and the two office phone lines. A July 2022 Indeed review by a Tyler Lead Customer Service Representative says field staff had sales quotas and were pushed to ask customers for online reviews; that describes technician selling on service visits, not door-to-door. Badge: not found.
- Three residential recurring plans (Advantage Plus, Advantage Total, Advantage Gold); Advantage Plus is quarterly. No prices, minimum term, renewal or cancellation terms are published.
- “Make It Right” guarantee: re-treatment at no additional cost if pests return between scheduled visits.
- The website Terms of Use (PestCo Terms of Use, effective September 15, 2025) contain binding AAA arbitration and a class-action waiver, but they govern use of the website only (“disputes ... relating to the application, interpretation, implementation or validity of these Terms”). They are not the service agreement.
- Recurring service is presented as plans with “recurring services”; the site publishes no service agreement, FAQ on contracts, cancellation policy or fee schedule.

## Licensing and registrations

- Status and expiry are as the issuing agency’s record showed them on the date retrieved.
- Texas · Texas Department of Agriculture (TDA) Structural Pest Control Service · Commercial business license (categories PT), DISINFECTIONWORK LLC dba INNOVATIVE PEST CONTROL, Smith County; operator and responsible certified applicator Robert G Grimes; first issued 05/02/2025, renewed 05/31/2026 · no. 0960746 · status: Listed in TDA current-licenses report (active), file dated 26 Oct 2026 · expires 05/31/2027 · note: Only current TDA business license found for the brand (searched DBA, legal name, Smith and Gregg county rows, operator and applicator names). Issued 05/02/2025, right after the May 2025 PestCo asset purchase. Nine commercial technicians are registered to it (e.g. Steven Durham, who a Longview Google reviewer names as the tech who serviced his Sentricon stations). No separate TDA license row for the Longview (Gregg County) office was found.
- Texas · Texas Department of Agriculture (TDA) Structural Pest Control Service · License number advertised in the company website footer and shown on its BBB profile · no. 0823228 (advertised) · status: Not on any TDA current-licenses report (commercial business, noncommercial business, certified applicator, technician or apprentice files dated 26 Oct 2026). TDA’s own Commercial Business report as archived on 19 Apr 2025 listed 0823228 as the pre-sale business license (INNOVATIVE PEST CONTROL CORP, Smith County, operator Kelly L Santangelo, responsible applicator Anthony C Santangelo; issued 11/04/2019, license expiry 11/30/2025); by the 25 Jun 2025 archived report it was gone and 0960746 (DISINFECTIONWORK LLC dba INNOVATIVE PEST CONTROL, issued 05/02/2025) was listed. The number is the previous owner’s superseded license, not the current operator’s. · note: The number appears on every ipcpest.com page footer and on the BBB profile. It matches neither the current business license (0960746) nor the responsible applicator’s license (0559554), and it appears in none of TDA’s five current-license reports (26 Oct 2026). Archived copies of TDA’s own report (Internet Archive, verified October 28, 2026) show what it was: the founders’ business license, held by INNOVATIVE PEST CONTROL CORP at the Smith County office from 11/04/2019, listed as current in April 2025 with a license expiry of 11/30/2025, and dropped from the report by 25 Jun 2025 after DisinfectionWork LLC was issued 0960746 (05/02/2025). The footer therefore shows the previous owner’s superseded license, whose last published expiry date has passed. Former owner Kelly L Santangelo still holds a certified applicator license (0562079) with no business account listed.
- Texas · Texas Department of Agriculture (TDA) Structural Pest Control Service · Commercial certified applicator (individual), Kelly L Santangelo (co-founder/former owner) · no. 0562079 · status: Current to 12/31/2026; no business account listed on the record · expires 12/31/2026 · note: Individual credential, context only (not the company license).
- Texas · Texas Comptroller of Public Accounts (Franchise Tax Account Status; Texas Secretary of State registration) · Business registry: DisinfectionWork, LLC, Texas limited liability company (state of formation Texas); registered agent Corporation Service Company · no. Taxpayer 32060880161; SOS file 0802487903 · status: Right to Transact Business in Texas: ACTIVE; SOS Registration Status: ACTIVE (record as of October 28, 2026) · note: A Comptroller name search for “Innovative Pest Control” returned no entity, so the pre-sale “Innovative Pest Control LLC” (BBB: incorporated 12/18/2017) could not be looked up for status (see gaps).

## Legal and regulatory record

- Only resolved government actions count toward the score. Summaries are our researchers’ wording of the source.
- [COMPLAINT RECORD, a count or summary of complaints, not findings; not counted in the legal score] October 28, 2026 · BBB Serving Central East Texas · complaint-summary: BBB Serving Central East Texas file for Innovative Pest Control LLC (Tyler headquarters, with the Longview office as a branch address on the same file 1075-6000085): 0 complaints, 0 customer reviews, rating A+, not accredited. File opened 10/2/1998.
- [COMPLAINT RECORD, a count or summary of complaints, not findings; not counted in the legal score] October 28, 2026 · Texas Department of Agriculture · complaint-summary: TDA Structural Pest Control enforcement report (rolling 12 months, Date Final October 27, 2025 to October 26, 2026): no rows for INNOVATIVE, DISINFECTIONWORK, 0960746, 0823228, GRIMES or SANTANGELO.

## Mentions, awards and claims

### Mentions

- [PestCo Holdings Acquires Innovative Pest Control](https://pctonline.com/news/pestco-holdings-acquires-innovative-pest-control) (PCT Online (Pest Control Technology) · May 27, 2025 · trade-press): Reports PestCo Holdings (a Thompson Street Capital Partners portfolio company) buying the assets of the Tyler-based company; quotes PestCo CEO Jay Keating and owners Tony and Kelly Santangelo.
- [Thompson Street Capital Partners Portfolio Company PestCo Holdings Acquires Innovative Pest Control](https://www.tscp.com/news/thompson-street-capital-partners-portfolio-company-pestco-holdings-acquires-innovative-pest-control/) (Thompson Street Capital Partners (press release) · May 20, 2025 · news): The private-equity owner’s release announcing the asset acquisition; terms not disclosed; PCO M&A Specialists advised the seller.
- [Time to prep yards for Mosquito Season](https://digital-release.ketk.com/entertainment-news/time-to-prep-yards-for-mosquito-season/amp) (KETK (Tyler, Texas) · about 10 years before October 28, 2026 · video): Local TV segment in which Innovative Pest Control, with the Tyler Area Builders Association, explains seasonal yard treatment for mosquitoes.
- [Innovative Pest Control (GuildQuality profile)](https://www.guildquality.com/pro/innovative-pest-control) (GuildQuality · directory): Contractor-survey profile with the founders’ story and Tyler address; no reviews (“Leave the first review”).
- [Innovative Pest Control, Longview (MapQuest)](https://www.mapquest.com/us/texas/innovative-pest-control-425657070) (MapQuest · directory): Directory listing confirming the Longview office address; its review panel mirrors Yelp (not recorded or scored).

## On Reddit

- Reddit hasn’t been searched for this company yet.

## Locations

- States with a location on file: Texas.
- Cities: Tyler, Texas, Longview, Texas.

## What we couldn’t verify

Overall confidence in this score: Medium, 5 of 11 points. [How confidence is set](https://handshakereviews.com/how-we-review#confidence).

What keeps it from rating higher:

- 2,259 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
- 14 independent websites cited (25 or more earns a point).
- 4 of 5 factors scored (not scored: sales and contract fairness).
- Verifier rated the legal and regulatory record medium (high earns a point).

Verifier’s confidence by section: Identity high; Licensing high; Legal and regulatory medium; Customer reviews high; BBB high; Employee reviews medium; Mentions high; Sales model medium.

### Gaps in the record

- Google low-rated reviews not listable: Maps showed only “most relevant” reviews and the sort menu rendered no options, so Lowest-rating sort was unavailable. One negative (billing after cancellation) appeared among the most relevant.
- Yelp business page (yelp.com/biz/innovative-pest-control-tyler) returned HTTP 403; a Yelp figure is known only from mirrored directories (MapQuest) and summary-style search results, so none is recorded or scored.
- HomeAdvisor, Thumbtack, Trustpilot: searches returned no Innovative Pest Control (Tyler) profile. Nextdoor not checked (no public page found).
- Glassdoor: page glassdoor.com/Reviews/Innovative-Pest-Control-Reviews-E7071454.htm timed out; a search summary reports 1 review (5.0, March 2025) with no location; not recorded. RepVue/Comparably: no profile found. Employee reviews total 10 (Indeed), below the 20 needed, so Workplace is not scored.
- TDA licensing: one current business license (0960746, Smith County) covers the brand; no separate TDA row for the Longview (Gregg County) office. TDA requires a license per business location; not determined; gap, no deduction.
- Advertised license 0823228 (site footer, BBB) is absent from all five TDA current-license reports. Whether TDA recorded it as surrendered, canceled or simply not renewed is not published.
- Pre-sale entity: BBB names it “Innovative Pest Control LLC” (incorporated 12/18/2017), while TDA’s archived 2023-2025 reports list the license holder as “INNOVATIVE PEST CONTROL CORP”. Comptroller name search for “Innovative Pest Control” returned no match; its registration status was not determined (SOSDirect is a paid search). Not scored either way: a seller entity’s voluntary wind-down after an asset sale is not a registration lapse of the operator.
- Contract terms: the site publishes no service agreement, cancellation policy, renewal or fee terms; the only published terms are website-use terms. Minimum term, auto-renewal, cancellation channel, fees and service-contract arbitration are unknown.
- Courts and AG: CourtListener RECAP search for “Innovative Pest Control” returned no case against this company (hits were unrelated securities/bankruptcy filings, one listing an “Innovative Pest Control” vendor in a 2010 Houston bankruptcy, entity unconfirmed). A web search for lawsuit/attorney general/settlement found nothing. No free statewide Texas trial-court search exists; Smith and Gregg county civil filings not checked. Texas AG publishes no complaint data.
- OSHA establishment search not run (it returns a human-verification check to automated agents per the Texas source guide).
- BBB Excellence in Business 2022 award (company claim) not verified: a search found no BBB award page; kept as a claim.
- Reddit: no thread found in a web search (Tyler/Longview + company name).
- Facebook: only the page-wide 98% recommend (125 reviews) and one review are readable without login.
- Searches used: 13 of 40.

### Open questions

- The alternative reading (stale but genuine predecessor number, not a misrepresentation) would make licensing and compliance 10 instead of 9.
- Longview (Gregg County) office has no TDA license row of its own; TDA requires a license per business location. Recorded as a gap, not deducted.
- Pre-sale entity status (BBB: Innovative Pest Control LLC; TDA: Innovative Pest Control Corp) not determined; SOSDirect is paid. Not scored either way.

## Common questions about Innovative Pest Control

### Is Innovative Pest Control licensed in Texas?

Innovative Pest Control holds a current company pesticide license in Texas. Statuses are as each state agency showed them on the date retrieved.

[Licensing record](https://handshakereviews.com/companies/innovative-pest-control.md) · [Is Innovative Pest Control legit?](https://handshakereviews.com/companies/innovative-pest-control/legit.md)

### Does Innovative Pest Control sell door to door?

Our research didn’t establish that Innovative Pest Control sells door to door. That isn’t proof that it never knocks.

[Sales evidence](https://handshakereviews.com/companies/innovative-pest-control.md)

### What is Innovative Pest Control’s BBB rating?

Innovative Pest Control’s BBB profile shows an A+ grade and 0 complaints in the last three years.

[BBB record](https://handshakereviews.com/companies/innovative-pest-control.md)

### Does Innovative Pest Control charge a cancellation fee?

Our record has no confirmed cancellation fee amount.

[Contract terms](https://handshakereviews.com/companies/innovative-pest-control.md)

### How does Innovative Pest Control rank?

Innovative Pest Control ranks #98 of 164 in the West, with a Handshake Score of 7.5 out of 10 (Medium confidence). Strongest: legal and regulatory record (10.0/10). Weakest: licensing and compliance (9.0/10). Sales and contract fairness: N/A.

[How we scored it](https://handshakereviews.com/companies/innovative-pest-control.md) · [Full rankings](https://handshakereviews.com/rankings/pest-control-west.md)

### Has Innovative Pest Control faced government actions?

No resolved government actions count against Innovative Pest Control in our scoring.

[Legal and regulatory record](https://handshakereviews.com/companies/innovative-pest-control.md)

### Where does Innovative Pest Control have locations?

Our record lists 2 locations for Innovative Pest Control in Texas. It appears in our area rankings for Tyler.

[Locations](https://handshakereviews.com/companies/innovative-pest-control.md) · [Best pest control in the Tyler area](https://handshakereviews.com/pest-control/tyler.md)

## Pest control in Texas

- [#14 of 58 in Texas](https://handshakereviews.com/rankings/pest-control-texas.md): [Tyler area](https://handshakereviews.com/pest-control/tyler.md)

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## Sources

29 distinct pages, numbered in the order they appear in the record. Dates are when our researchers retrieved each page.

1. [Company website](https://ipcpest.com) — ipcpest.com · Company facts · retrieved October 28, 2026
2. [texasagriculture.gov](https://texasagriculture.gov/Portals/0/Reports/PIR/spcs_commercial_business.csv) — Company facts · retrieved October 28, 2026
3. [ipcpest.com](https://ipcpest.com/about-us/) — Company facts · retrieved October 28, 2026
4. [bbb.org](https://www.bbb.org/us/tx/tyler/profile/pest-control/innovative-pest-control-llc-1075-6000085) — Company facts · retrieved October 28, 2026
5. [comptroller.texas.gov](https://comptroller.texas.gov/taxes/franchise/account-status/search/32060880161) — Company facts · retrieved October 28, 2026
6. [tscp.com](https://www.tscp.com/news/thompson-street-capital-partners-portfolio-company-pestco-holdings-acquires-innovative-pest-control/) — Company facts · retrieved October 28, 2026
7. [pctonline.com](https://pctonline.com/news/pestco-holdings-acquires-innovative-pest-control) — Company facts · retrieved October 28, 2026
8. [ipcpest.com](https://ipcpest.com/terms-of-use/) — Company facts · retrieved October 28, 2026
9. [indeed.com](https://www.indeed.com/cmp/Innovative-Pest-Control/reviews) — Contracts and sales · retrieved October 28, 2026
10. [ipcpest.com](https://ipcpest.com/pest-control/) — Contracts and sales · retrieved October 28, 2026
11. [ipcpest.com](https://ipcpest.com/service-area/) — Contracts and sales · retrieved October 28, 2026
12. [Google — Tyler, Texas](https://www.google.com/maps?cid=4823994808913902132) — google.com · Customer reviews · retrieved October 27, 2026
13. [Google — Longview, Texas](https://www.google.com/maps?cid=4479709675474714966) — google.com · Customer reviews · retrieved October 27, 2026
14. [BBB — Tyler, Texas headquarters file (Longview branch on the same file)](https://www.bbb.org/us/tx/tyler/profile/pest-control/innovative-pest-control-llc-1075-6000085/customer-reviews) — bbb.org · Customer reviews · retrieved October 28, 2026
15. [Facebook — Texas: company page facebook.com/ipcpest (the company operates only in Tyler and Longview, Texas)](https://www.facebook.com/ipcpest/reviews) — facebook.com · Customer reviews · retrieved October 28, 2026
16. [Angi — Tyler, Texas](https://angi.com/companylist/us/tx/tyler/innovative-pest-control-reviews-9234064.htm) — angi.com · Customer reviews · retrieved October 28, 2026
17. [BBB](https://www.bbb.org/us/tx/tyler/profile/pest-control/innovative-pest-control-llc-1075-6000085/complaints) — bbb.org · BBB · retrieved October 28, 2026
18. [BBB](https://www.bbb.org/us/tx/longview/profile/pest-control/innovative-pest-control-llc-1075-6000085/addressId/71892) — bbb.org · BBB · retrieved October 28, 2026
19. [BBB](https://www.bbb.org/search?find_country=USA&find_loc=Tyler%2C%20TX&find_text=Innovative%20Pest%20Control&find_type=Name&page=1) — bbb.org · BBB · retrieved October 28, 2026
20. [Texas Department of Agriculture (TDA) Structural Pest Control Service](https://texasagriculture.gov/Portals/0/Reports/PIR/spcs_certified_applicator.csv) — texasagriculture.gov · Licensing and registrations · retrieved October 28, 2026
21. [Texas Department of Agriculture (TDA) Structural Pest Control Service](https://texasagriculture.gov/Portals/0/Reports/PIR/spcs_technicians.csv) — texasagriculture.gov · Licensing and registrations · retrieved October 28, 2026
22. [Texas Department of Agriculture (TDA) Structural Pest Control Service](https://ipcpest.com/contact-us/) — ipcpest.com · Licensing and registrations · retrieved October 28, 2026
23. [Texas Department of Agriculture (TDA) Structural Pest Control Service](https://web.archive.org/web/20250419123210/https://texasagriculture.gov/Portals/0/Reports/PIR/spcs_commercial_business.csv) — web.archive.org · Licensing and registrations · retrieved October 28, 2026
24. [Texas Department of Agriculture (TDA) Structural Pest Control Service](https://web.archive.org/web/20250625185813/https://texasagriculture.gov/Portals/0/Reports/PIR/spcs_commercial_business.csv) — web.archive.org · Licensing and registrations · retrieved October 28, 2026
25. [Texas Department of Agriculture](https://texasagriculture.gov/Portals/0/Reports/PIR/spcs_enforcement.xls) — texasagriculture.gov · Legal and regulatory · retrieved October 28, 2026
26. [Time to prep yards for Mosquito Season](https://digital-release.ketk.com/entertainment-news/time-to-prep-yards-for-mosquito-season/amp) — digital-release.ketk.com · Mentions, awards and claims · retrieved October 28, 2026
27. [Innovative Pest Control (GuildQuality profile)](https://www.guildquality.com/pro/innovative-pest-control) — guildquality.com · Mentions, awards and claims · retrieved October 28, 2026
28. [Innovative Pest Control, Longview (MapQuest)](https://www.mapquest.com/us/texas/innovative-pest-control-425657070) — mapquest.com · Mentions, awards and claims · retrieved October 28, 2026
29. [ipcpest.com](https://ipcpest.com/commercial-pest-control/) — Mentions, awards and claims · retrieved October 28, 2026

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