---
title: "Is Insight Pest Solutions legit?"
description: "As of October 11, 2026, Insight Pest Solutions holds current company pesticide licenses in Washington and Oregon. Its BBB profile shows an A+ grade and 35 complaints in the last three years. No resolved government actions count against it in our scoring. Its Handshake Score is 7.7 out of 10, #6 in Pacific Northwest pest control."
url: "https://handshakereviews.com/companies/insight-pest-solutions/legit"
markdown_url: "https://handshakereviews.com/companies/insight-pest-solutions/legit.md"
updated: "2026-10-11"
site: "Handshake D2D News & Reviews"
---

# Is Insight Pest Solutions legit?

By [Uri Mittelman](https://handshakereviews.com/authors/uri-mittelman.md), Editor · Research and verification: Handshake Research Desk · Updated October 11, 2026

**Answer:** As of October 11, 2026, Insight Pest Solutions holds current company pesticide licenses in Washington and Oregon. Its BBB profile shows an A+ grade and 35 complaints in the last three years. No resolved government actions count against it in our scoring. Its Handshake Score is 7.7 out of 10, #6 in Pacific Northwest pest control.

## Licenses

Company pesticide licenses in each Pacific Northwest state where it has a location, with the status the issuing agency showed on the date retrieved.

- **Washington** WSDA Pesticide Licensing: Commercial Applicator license of the company’s designated CA (sources [56](https://agr.wa.gov/PestFert/LicensingEd/Search/)) _Status: Renewed · Number 94307 · Expires 12/31/2026_
- **Washington** WSDA Pesticide Licensing: Commercial Applicator (sources [56](https://agr.wa.gov/PestFert/LicensingEd/Search/)) _Status: Renewed · Number 75460 · Expires 12/31/2026_
- **Oregon** Oregon Dept. of Agriculture pesticide licensing: Commercial Pesticide Operator (sources [57](https://mylicense.oda.state.or.us/ords/f?p=250:20::::20:P20_COMING_FROM,P20_LIC_NO,P20_NAME,P20_LADDRESS,P20_CITY,P20_COUNTY,P20_LICENSE_TYPE,P20_PROGRAM,P20_CATEGORIES:9,,INSIGHT+PEST,,,,,80,)) _Status: Active · Number AG-L1049220CPO · Expires 31-DEC-26_
- **Oregon** Oregon Dept. of Agriculture pesticide licensing: Commercial Pesticide Operator (sources [57](https://mylicense.oda.state.or.us/ords/f?p=250:20::::20:P20_COMING_FROM,P20_LIC_NO,P20_NAME,P20_LADDRESS,P20_CITY,P20_COUNTY,P20_LICENSE_TYPE,P20_PROGRAM,P20_CATEGORIES:9,,INSIGHT+PEST,,,,,80,)) _Status: Active · Number AG-L1068221CPO · Expires 31-DEC-26_
- **Oregon** Oregon Dept. of Agriculture pesticide licensing: Commercial Pesticide Operator (sources [57](https://mylicense.oda.state.or.us/ords/f?p=250:20::::20:P20_COMING_FROM,P20_LIC_NO,P20_NAME,P20_LADDRESS,P20_CITY,P20_COUNTY,P20_LICENSE_TYPE,P20_PROGRAM,P20_CATEGORIES:9,,INSIGHT+PEST,,,,,80,)) _Status: Active · Number AG-L1098238CPO · Expires 31-DEC-26_
- **Idaho** Idaho licenses individual pesticide applicators, not companies, so there is no company license to look up.
- **Cost it points** Business registration revoked/dissolved: Oregon SOS 2158408-93 Insight Pest Solutions LLC (Corvallis; agent Matthew Green) administratively dissolved, still inactive (sources [62](https://egov.sos.state.or.us/br/pkg_web_name_srch_inq.show_detl?p_be_rsn=2423208&p_srce=BR_INQ&p_print=FALSE)) _Counted in the score: −0.5_

## Better Business Bureau record

- Its BBB profile shows an A+ grade and 35 complaints in the last three years. BBB accredited since 11/30/2022. 16 complaints filed in the last 12 months. (sources [2](https://www.bbb.org/us/wa/federal-way/profile/pest-control/insight-pest-solutions-1296-1000088367), [5](https://www.bbb.org/us/wa/federal-way/profile/pest-control/insight-pest-solutions-1296-1000088367/complaints), [53](https://www.bbb.org/us/id/idaho-falls/profile/pest-control/insight-pest-solutions-1296-1000170623), [54](https://www.bbb.org/us/or/gresham/profile/pest-control/insight-pest-solutions-portland-llc-1296-1000170607)) [Full BBB record](https://handshakereviews.com/companies/insight-pest-solutions.md)

## What customers say

Ratings and counts as each site showed them on the date retrieved.

- **Google** 62,423 reviews across 26 Pacific Northwest listings, averaging 4.9 out of 5 (weighted by review count). (sources [9](https://www.google.com/maps/place/Insight+Pest+Solutions/data=!4m7!3m6!1s0x54b8d5ae75be3a81:0x8808c2eb489e45e4!8m2!3d44.2587642!4d-121.1680496!16s%2Fg%2F11wc3s4wc6!19sChIJgTq-da7VuFQR5EWeSOvCCIg), [12](https://www.google.com/maps/place/Insight+Pest+Control+-+Seattle/data=!4m7!3m6!1s0x549015afd9474da1:0x7cd7aadad605de72!8m2!3d47.6579199!4d-122.3653485!16s%2Fg%2F11b7cks165!19sChIJoU1H2a8VkFQRct4F1tqq13w), [13](https://www.google.com/maps/search/Insight+Pest+Control+Washington), [14](https://www.google.com/maps/place/Insight+Pest+Solutions/data=!4m7!3m6!1s0x549057b9c88f0af1:0x326f46a42dfeffce!8m2!3d47.2994575!4d-122.3236219!16s%2Fg%2F1pp2x5p42!19sChIJ8QqPyLlXkFQRzv_-LaRGbzI), [15](https://www.google.com/maps/place/Insight+Pest+Solutions/data=!4m7!3m6!1s0x549055148efd578d:0x93646679efc7367b!8m2!3d47.2259226!4d-122.4763579!16s%2Fg%2F11c1qj4zm5!19sChIJjVf9jhRVkFQRezbH73lmZJM), [16](https://www.google.com/maps/place/Insight+Pest+Control+-+Portland/data=!4m7!3m6!1s0x54950b8a3b51e929:0x2a7fec5027e23f9b!8m2!3d45.4929202!4d-122.6422109!16s%2Fg%2F11ft99c74g!19sChIJKelRO4oLlVQRmz_iJ1Dsfyo))
- **Birdeye** 4.9 out of 5 from 8,335 reviews (Seattle, Washington). (sources [47](https://reviews.birdeye.com/insight-pest-control-seattle-149540452262704)) _Retrieved October 11, 2026_
- **BestCompany** 4.4 out of 5 from 962 reviews (national profile). (sources [51](https://bestcompany.com/pest-control/insight-pest-solutions)) _Retrieved October 11, 2026_
- **Trustpilot** 3.6 out of 5 from 715 reviews (national profile). (sources [50](https://www.trustpilot.com/review/insightpest.com)) _Retrieved October 11, 2026_
- **Thumbtack** 5.0 out of 5 from 100 reviews (Tacoma, Washington). (sources [49](https://www.thumbtack.com/wa/tacoma/exterminators/insight-pest-solutions/service/582485017473310734)) _Retrieved October 11, 2026_
- **ComplaintsBoard** 2.6 out of 5 from 40 reviews (national profile). (sources [52](https://www.complaintsboard.com/insight-pest-solutions-b133874)) _Retrieved October 11, 2026_

Review excerpts and the themes customers raise are on the company’s review page.

## Legal and regulatory record

Only resolved government actions count toward the score. Pending lawsuits, private suits and allegations are listed as such; they are allegations, not findings.

- Federal civil case Madden-Jones v. Insight Pest Solutions WA LLC, No. 2:26-cv-03771, filed Oct. 5, 2026 in the U.S. District Court for the Western District of Washington. The docket lists a complaint (Oct. 5, 2026) and a summons issued and a Case/IFP deficiency letter (both Oct. 6, 2026). The complaint text is not publicly viewable on CourtListener, so the nature of the claims is unknown. (sources [66](https://www.courtlistener.com/docket/74921893/madden-jones-v-insight-pest-solutions-wa-llc/)) _October 5, 2026 · W.D. Wash. (federal) · Lawsuit · Not scored_
- Maine Board of Pesticides Control consent agreement with Insight Pest Solutions Maine, LLC (Falmouth, Maine) over commercial pesticide applications made in 2022 by applicators not properly licensed: the board’s summary counts 1,000 violations (95 applications by applicators neither certified nor licensed, 905 by applicators certified but not licensed with the company). The board approved the consent agreement unanimously at its Feb. 9, 2024 meeting (draft minutes); $40,000 of the penalty was waived unless another violation occurs within five years. The total penalty amount is in a scanned attachment that was not readable. SCOPE: a separate Insight-brand entity (owner/CEO named as Thomas Flaherty), not the PNW operator owned by Matthew and Adrianna Green and not its parent; recorded for brand context only. (sources [67](https://www.maine.gov/dacf/php/pesticides/documents2/bd_mtgs/Apr24/3-Feb-9-24-min-DRAFT.pdf), [68](https://www.maine.gov/dacf/php/pesticides/documents2/bd_mtgs/feb24/15-Insight_Pest_Solutions_Summary_PCA_%202023.pdf)) _February 9, 2024 · Maine Board of Pesticides Control (Maine; not PNW) · Enforcement · Not scored_

Four other records (complaint summaries and permits) are on its review page.

## Does it sell door to door?

- Yes: the research record documents the company selling door to door. [Sales evidence](https://handshakereviews.com/companies/insight-pest-solutions.md)

## How it ranks

- **#6 in Pacific Northwest pest control** Handshake Score 7.7 out of 10, High confidence. Strongest: legal and regulatory record (10.0/10). Weakest: sales and contract fairness (3.5/10). [How we scored it](https://handshakereviews.com/companies/insight-pest-solutions.md) · [Full rankings](https://handshakereviews.com/rankings/pest-control-pacific-northwest.md) · [Saela Pest Control vs. Insight Pest Solutions](https://handshakereviews.com/compare/saela-pest-control-vs-insight-pest-solutions.md) · [Pointe Pest Control vs. Insight Pest Solutions](https://handshakereviews.com/compare/pointe-pest-control-vs-insight-pest-solutions.md) · [Axiom Eco-Pest Control vs. Insight Pest Solutions](https://handshakereviews.com/compare/axiom-eco-pest-control-vs-insight-pest-solutions.md) · [Insight Pest Solutions vs. Croach Pest Control](https://handshakereviews.com/compare/insight-pest-solutions-vs-croach-pest-control.md)

## Related

- [Insight Pest Solutions review](https://handshakereviews.com/companies/insight-pest-solutions.md)
- [How to cancel Insight Pest Solutions](https://handshakereviews.com/companies/insight-pest-solutions/cancel.md)
- [Best pest control in the Seattle area](https://handshakereviews.com/pest-control/seattle.md)
- [Best pest control in the Tacoma area](https://handshakereviews.com/pest-control/tacoma.md)
- [Best pest control in the Spokane area](https://handshakereviews.com/pest-control/spokane.md)
- [Best pest control in the Tri-Cities](https://handshakereviews.com/pest-control/tri-cities.md)
- [Best pest control in the Vancouver, Washington area](https://handshakereviews.com/pest-control/vancouver-wa.md)
- [Best pest control in the Olympia area](https://handshakereviews.com/pest-control/olympia.md)
- [Best pest control in the Portland area](https://handshakereviews.com/pest-control/portland.md)
- [Best pest control in the Salem area](https://handshakereviews.com/pest-control/salem.md)
- [Best pest control in the Bend area](https://handshakereviews.com/pest-control/bend.md)
- [Best pest control in the Medford area](https://handshakereviews.com/pest-control/medford.md)
- [Best pest control in the Twin Falls area](https://handshakereviews.com/pest-control/twin-falls.md)
- [Pacific Northwest pest control rankings](https://handshakereviews.com/rankings/pest-control-pacific-northwest.md)

## Sources

Numbered as in the full source list of the [Insight Pest Solutions review](https://handshakereviews.com/companies/insight-pest-solutions.md). Dates are when our researchers retrieved each page.

2. [bbb.org](https://www.bbb.org/us/wa/federal-way/profile/pest-control/insight-pest-solutions-1296-1000088367) — Company facts · retrieved October 11, 2026
5. [bbb.org](https://www.bbb.org/us/wa/federal-way/profile/pest-control/insight-pest-solutions-1296-1000088367/complaints) — Contracts and sales · retrieved October 11, 2026
9. [google.com](https://www.google.com/maps/place/Insight+Pest+Solutions/data=!4m7!3m6!1s0x54b8d5ae75be3a81:0x8808c2eb489e45e4!8m2!3d44.2587642!4d-121.1680496!16s%2Fg%2F11wc3s4wc6!19sChIJgTq-da7VuFQR5EWeSOvCCIg) — Contracts and sales · retrieved October 11, 2026
12. [Google — Seattle, Washington](https://www.google.com/maps/place/Insight+Pest+Control+-+Seattle/data=!4m7!3m6!1s0x549015afd9474da1:0x7cd7aadad605de72!8m2!3d47.6579199!4d-122.3653485!16s%2Fg%2F11b7cks165!19sChIJoU1H2a8VkFQRct4F1tqq13w) — google.com · Customer reviews · retrieved October 11, 2026
13. [Google — Seattle, Washington](https://www.google.com/maps/search/Insight+Pest+Control+Washington) — google.com · Customer reviews · retrieved October 11, 2026
14. [Google — Federal Way, Washington](https://www.google.com/maps/place/Insight+Pest+Solutions/data=!4m7!3m6!1s0x549057b9c88f0af1:0x326f46a42dfeffce!8m2!3d47.2994575!4d-122.3236219!16s%2Fg%2F1pp2x5p42!19sChIJ8QqPyLlXkFQRzv_-LaRGbzI) — google.com · Customer reviews · retrieved October 11, 2026
15. [Google — Tacoma, Washington](https://www.google.com/maps/place/Insight+Pest+Solutions/data=!4m7!3m6!1s0x549055148efd578d:0x93646679efc7367b!8m2!3d47.2259226!4d-122.4763579!16s%2Fg%2F11c1qj4zm5!19sChIJjVf9jhRVkFQRezbH73lmZJM) — google.com · Customer reviews · retrieved October 11, 2026
16. [Google — Portland, Oregon](https://www.google.com/maps/place/Insight+Pest+Control+-+Portland/data=!4m7!3m6!1s0x54950b8a3b51e929:0x2a7fec5027e23f9b!8m2!3d45.4929202!4d-122.6422109!16s%2Fg%2F11ft99c74g!19sChIJKelRO4oLlVQRmz_iJ1Dsfyo) — google.com · Customer reviews · retrieved October 11, 2026
47. [Birdeye — Seattle, Washington (Insight Pest Control - Seattle; aggregates Google, Yellow Pages, Facebook, Birdeye)](https://reviews.birdeye.com/insight-pest-control-seattle-149540452262704) — reviews.birdeye.com · Customer reviews · retrieved October 11, 2026
49. [Thumbtack — Tacoma, Washington](https://www.thumbtack.com/wa/tacoma/exterminators/insight-pest-solutions/service/582485017473310734) — thumbtack.com · Customer reviews · retrieved October 11, 2026
50. [Trustpilot — national (insightpest.com — national Insight Pest Solutions brand; includes US and Canadian reviews, not PNW-specific)](https://www.trustpilot.com/review/insightpest.com) — trustpilot.com · Customer reviews · retrieved October 11, 2026
51. [BestCompany — national (BestCompany profile lists HQ 1214 Copeland Oaks Dr. Morrisville, North Carolina — national brand, mixed regions)](https://bestcompany.com/pest-control/insight-pest-solutions) — bestcompany.com · Customer reviews · retrieved October 11, 2026
52. [ComplaintsBoard — national (ComplaintsBoard, www.insightpest.com)](https://www.complaintsboard.com/insight-pest-solutions-b133874) — complaintsboard.com · Customer reviews · retrieved October 11, 2026
53. [BBB](https://www.bbb.org/us/id/idaho-falls/profile/pest-control/insight-pest-solutions-1296-1000170623) — bbb.org · BBB · retrieved October 11, 2026
54. [BBB](https://www.bbb.org/us/or/gresham/profile/pest-control/insight-pest-solutions-portland-llc-1296-1000170607) — bbb.org · BBB · retrieved October 11, 2026
56. [WSDA Pesticide Licensing](https://agr.wa.gov/PestFert/LicensingEd/Search/) — agr.wa.gov · Licensing and registrations · retrieved October 11, 2026
57. [Oregon Dept. of Agriculture pesticide licensing](https://mylicense.oda.state.or.us/ords/f?p=250:20::::20:P20_COMING_FROM,P20_LIC_NO,P20_NAME,P20_LADDRESS,P20_CITY,P20_COUNTY,P20_LICENSE_TYPE,P20_PROGRAM,P20_CATEGORIES:9,,INSIGHT+PEST,,,,,80,) — mylicense.oda.state.or.us · Licensing and registrations · retrieved October 11, 2026
62. [Oregon Secretary of State Business Registry](https://egov.sos.state.or.us/br/pkg_web_name_srch_inq.show_detl?p_be_rsn=2423208&p_srce=BR_INQ&p_print=FALSE) — egov.sos.state.or.us · Licensing and registrations · retrieved October 11, 2026
66. [W.D. Wash. (federal)](https://www.courtlistener.com/docket/74921893/madden-jones-v-insight-pest-solutions-wa-llc/) — courtlistener.com · Legal and regulatory · retrieved October 11, 2026
67. [Maine Board of Pesticides Control (Maine; not PNW)](https://www.maine.gov/dacf/php/pesticides/documents2/bd_mtgs/Apr24/3-Feb-9-24-min-DRAFT.pdf) — maine.gov · Legal and regulatory · retrieved October 12, 2026
68. [Maine Board of Pesticides Control (Maine; not PNW)](https://www.maine.gov/dacf/php/pesticides/documents2/bd_mtgs/feb24/15-Insight_Pest_Solutions_Summary_PCA_%202023.pdf) — maine.gov · Legal and regulatory · retrieved October 12, 2026

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