---
title: "How do I cancel Mission Pest Control, and is there a cancellation fee?"
description: "Mission Pest Control’s own terms or statements set a $150 cancellation fee. Customers report being required to cancel by phone."
url: "https://handshakereviews.com/companies/mission-pest-control/cancel"
markdown_url: "https://handshakereviews.com/companies/mission-pest-control/cancel.md"
updated: "2026-11-05"
site: "Handshake D2D News & Reviews"
---

# How do I cancel Mission Pest Control, and is there a cancellation fee?

By [Uri Mittelman](https://handshakereviews.com/authors/uri-mittelman.md), Editor · Research and verification: Handshake Research Desk · Updated November 5, 2026

[Review](https://handshakereviews.com/companies/mission-pest-control.md) · [Is it legit?](https://handshakereviews.com/companies/mission-pest-control/legit.md) · How to cancel

**Answer:** As of November 5, 2026, in a BBB complaint response, Mission Pest Control said: “added a coupon to cover both the cost of the service we performed ($139) and the cost of cancellation of service ($150).” Customers report being required to cancel by phone. Its sales and contract fairness score is 8.5 out of 10.

## What the record says about canceling Mission Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

- Company-stated cancellation charge: in a BBB reply the company says it waived “the cost of cancellation of service ($150)” for a customer who had one ant treatment ($139). (sources [10](https://www.bbb.org/us/ca/san-diego/profile/pest-control/mission-pest-control-1126-1000075249/complaints)) Quote: “added a coupon to cover both the cost of the service we performed ($139) and the cost of cancellation of service ($150)”
- Company reply confirms an “early cancellation reimbursement” exists (no amount stated) and offered to waive it. (sources [10](https://www.bbb.org/us/ca/san-diego/profile/pest-control/mission-pest-control-1126-1000075249/complaints)) Quote: “we'll waive the early cancellation reimbursement if you'd like to go ahead and close out”
- The website Terms of Use (dated February 6, 2023) contain binding arbitration and a class-action waiver, but they cover only disputes about the Terms, the websites and apps, not the service contract. (sources [3](https://missionpestcontrol.com/terms-of-use)) Quote: “you agree that any controversy, claim or dispute arising out of or related to these Terms, a Website or App shall be solely and exclusively resolved according to binding arbitration”
- A published “Terms & Conditions” page exists; its search snippet mentions an initial 12-month period and a payment due on early cancellation. Not opened: the site’s Terms of Use forbid systematic retrieval, so no further pages of missionpestcontrol.com were fetched. Snippet only; not used for any scored input. (sources [15](https://missionpestcontrol.com/terms-and-conditions)) Quote: “If you cancel the service for any reason, or Mission Pest Control cancels this contract for cause, prior to this initial 12 month period you agree to pay”
- BBB complainant (11/29/2023, California profile): emailed three times to cancel; was told canceling requires speaking to an account manager. (sources [10](https://www.bbb.org/us/ca/san-diego/profile/pest-control/mission-pest-control-1126-1000075249/complaints)) Quote: “The agent told that I need to speak to an account manager to cancel and that is the only way to cancel the account.”
- BBB complainant (11/03/2025, California profile): emailed a cancellation the company acknowledged receiving, but was told it would not be processed until they spoke by phone; a manager then canceled and refunded. (sources [10](https://www.bbb.org/us/ca/san-diego/profile/pest-control/mission-pest-control-1126-1000075249/complaints)) Quote: “the customer service agent told me that they received my email on October 8, but they would not cancel my account until they had spoken with me”
- BBB complainant (11/04/2025): billing moved to monthly for a quarterly service, then a $10/month increase was announced; card was charged after an emailed cancellation. (sources [10](https://www.bbb.org/us/ca/san-diego/profile/pest-control/mission-pest-control-1126-1000075249/complaints)) Quote: “Mission Pest Control recently changed the contract for services by charging monthly for a quarterly service. Then I received a notice that the charge would go up $10 per month”
- BBB complainant (10/15/2024): told by the account manager that canceling meant paying a termination fee (company then offered to waive it). (sources [10](https://www.bbb.org/us/ca/san-diego/profile/pest-control/mission-pest-control-1126-1000075249/complaints)) Quote: “account manager telling me that i cant cancel or i have to pay a termination fee”

## How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Mission Pest Control’s score on this factor: 8.5 out of 10.

- Early-cancellation fee $150 (sources [10](https://www.bbb.org/us/ca/san-diego/profile/pest-control/mission-pest-control-1126-1000075249/complaints)) _Counted in the score: −1_
- Phone-only cancellation (sources [10](https://www.bbb.org/us/ca/san-diego/profile/pest-control/mission-pest-control-1126-1000075249/complaints)) _Counted in the score: −0.5_

## Pest control in California

- [#12 of 38 in California](https://handshakereviews.com/rankings/pest-control-california.md): [San Diego area](https://handshakereviews.com/pest-control/san-diego.md)

## Similar companies in California

- [Dewey Pest & Termite Control](https://handshakereviews.com/companies/dewey-pest-and-termite-control.md) · #10 of 38 · State Score 8.4
- [Dustin Pest Control](https://handshakereviews.com/companies/dustin-pest-control.md) · #11 of 38 · State Score 8.4
- [Banner Pest Services](https://handshakereviews.com/companies/banner-pest-services.md) · #13 of 38 · State Score 8.3
- [Lloyd Pest & Termite Control](https://handshakereviews.com/companies/lloyd-pest-and-termite-control.md) · #14 of 38 · State Score 8.3

## Related

- [Mission Pest Control review](https://handshakereviews.com/companies/mission-pest-control.md)
- [Is Mission Pest Control legit?](https://handshakereviews.com/companies/mission-pest-control/legit.md)
- [Rankings by state](https://handshakereviews.com/rankings/pest-control-west.md)
- [How we review companies](https://handshakereviews.com/how-we-review.md)

## Sources

Numbered as in the full source list of [the Mission Pest Control review](https://handshakereviews.com/companies/mission-pest-control.md). Dates are when our researchers retrieved each page.

3. [missionpestcontrol.com](https://missionpestcontrol.com/terms-of-use) — Company facts · retrieved October 28, 2026
10. [bbb.org](https://www.bbb.org/us/ca/san-diego/profile/pest-control/mission-pest-control-1126-1000075249/complaints) — Contracts and sales · retrieved October 28, 2026
15. [missionpestcontrol.com](https://missionpestcontrol.com/terms-and-conditions) — Contracts and sales · retrieved October 28, 2026

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