--- title: "Natural State Pest Control Review" description: "Natural State Pest Control has a Handshake Score of 7.7 out of 10, ranking #77 of 164 in the West. It has 4,982 Google reviews averaging 4.9." url: "https://handshakereviews.com/companies/natural-state-pest-control" markdown_url: "https://handshakereviews.com/companies/natural-state-pest-control.md" updated: "2026-11-05" site: "Handshake D2D News & Reviews" --- # Natural State Pest Control Review By [Uri Mittelman](https://handshakereviews.com/authors/uri-mittelman.md), Editor · Research and verification: Handshake Research Desk · Updated November 5, 2026 · Verified October 27, 2026 Review · [Is it legit?](https://handshakereviews.com/companies/natural-state-pest-control/legit.md) Natural State Pest Control ranks #77 of 164 in the West, with a Handshake Score of 7.7 out of 10. The score is provisional because its confidence rating is Low; what holds it back is under “What we couldn’t verify.” This page draws on 26 public sources retrieved between October 27, 2026 and October 28, 2026, and the record was verified on October 27, 2026. The sources are listed at the end. ## At a glance - Rank and score: #77 of 164 in the West, Handshake Score 7.7 out of 10 (provisional: its confidence rating is Low); data confidence low. - Door-to-door selling: not found in our research (badge “N/A”; this is not proof the company never sells door to door). - Ownership: independent. - Headquarters: Lowell, Arkansas. - Founded: 2016. - Services on its record: general pest, termite (Sentricon), rodent, bed bug, mosquito/flea/tick, wasp/hornet/yellow jacket, mole control, lawn care and fertilization, tree and shrub, permanent outdoor lighting, commercial pest control, WDI inspections. - Record verified October 27, 2026. - Legal name: Watkins-Ragar Investments, Inc.. - Website: https://naturalstatepestcontrol.com ## How we scored it Handshake Score: 7.7 out of 10, #77 of 164 in the West (provisional). Each factor is scored from 0 to 10; every point added or taken away is listed with the fact behind it. - Customer satisfaction (weight 38.89%, nominal 35%): 9.6/10 - Google 4.91 across 4,982 West reviews - Blended 4.91/5 - Complaint record (weight 11.11%, nominal 10%): 10.0/10 - 1 BBB complaint in 3 yrs ÷ 4,982 (West Google review total across the 3 Arkansas listings: 3497 + 893 + 592) = 0.2 per 1,000 → 10 - Sales and contract fairness (weight 16.67%, nominal 15%): 8.0/10 - Customer accounts of terms misstated at the sale (1 documented) (−1) - Unpublished renewal, cancellation-channel & dispute terms (−1) - Licensing and compliance (weight 16.67%, nominal 15%): 10.0/10 - Legal and regulatory record (weight 16.67%, nominal 15%): 10.0/10 - Workplace score (weight 10%): not scored (< 20 employee reviews) - Weighted average of the factors above: 9.5/10. - Review volume −0.8: 4,982 of 5,000 Google reviews. - Verification depth −0.4: 0 of 250 other reviews · 0 of 20 employee reviews. - Locations −0.6: 3 of 10 locations. - Handshake Score: 7.7/10. ## What customers say - Natural State Pest Control has 4,982 Google reviews across 3 West listings, averaging 4.9. - BBB (Lowell, Arkansas BBB file (covers the company; Arkansas…): 1.0/5, 1 review, retrieved October 28, 2026 - Thumbtack (Lowell, Arkansas company profile (NWA service area)): 5.0/5, 100 reviews, retrieved October 28, 2026 - Other (Birdeye profile, Fort Smith, Arkansas (mirror: “Birdeye (1)…): 5.0/5, 605 reviews, retrieved October 28, 2026 - Negative themes recorded by our researchers: told repeat service was included, then agreement said 30 days and a second $700 quote…; one Birdeye-native review: technician dismissive and yelling (Kimberly G., “a year ago”). ## Better Business Bureau - Its BBB profile shows an A+ grade and 1 complaint in the last three years. - Not BBB accredited. - BBB customer reviews: 1.0/5 average from 1 review. - Retrieved October 28, 2026. ## Contracts and sales practices - Door-to-door badge: N/A. - Sales notes: No door-to-door evidence found: the company careers page lists only an office Customer Service Representative and a field Pest Control Specialist (no sales-rep or summer-sales posting), the one BBB complaint and the Thumbtack/Birdeye reviews read mention no reps at the door, and no solicitor-permit action was found. Customers do mention an in-home “sales person” (Thumbtack). Absence of evidence is recorded as unknown, not no. - Company states it has no contracts: services “can be cancelled at any time, for any reason, with no penalty”; the customer only has to notify the office. A signed Service Agreement shows pricing and service cadence. (Company statement.) - Same FAQ answer: cancellation “at any time, for any reason, with no penalty. All you have to do is notify our office.” - Recurring plans are billed as an initial charge plus monthly billing; the FAQ is silent on auto-renewal, minimum term and arbitration. - Recurring plans (Home Defense, Bronze, Gold, Platinum) include unlimited service calls between scheduled services; one-time services carry a 30-day warranty. - Satisfaction guarantee: the company returns within 24 hours to retreat at no cost if the customer is unhappy. - Advertised pricing: pest plans “start at just $49 per month”; Home Defense Gold “STARTING AT $79 /MONTH*”; $100 off the initial Home Defense package. - Customer-reported (BBB review, 11/26/2024, one reviewer): quoted over $700 for German roach service on a promise of repeat visits “as much as needed”, then told the agreement covered “30 days” and a new $700 quote was needed; reviewer says the agreement arrived after payment and was never signed. The company replied it regretted “any miscommunication regarding the scope of our service and payment terms” and offered a no-cost revisit. (counted in the score) ## Licensing and registrations - Status and expiry are as the issuing agency’s record showed them on the date retrieved. - Arkansas · Arkansas Department of Agriculture, Pest Control Program · License Holder (business) license required for pest control businesses; not publicly searchable · status: Not verified (no public online lookup; verification by email request only; no email sent) · note: The Department’s fact sheet says license status is confirmed by email to pestcontrol@arkansas.gov; the Pesticide Section (Act 389) lookup at search.statesolutions.us covers firm commercial applicators only. Searching Business Name “Watkins” returned 0 results; “Natural State” returned only “Singer Services DBA Natural State Weed Control” (Vilonia, Arkansas, Expired) which is a different business (PO Box 422, Vilonia), not this company. Neither result is evidence of no license. The company advertises no license number on pages read. - Arkansas · Arkansas Secretary of State, Business & Commercial Services · Domestic For Profit Corporation: WATKINS-RAGAR INVESTMENTS, INC. (fictitious names include NATURAL STATE PEST CONTROL, NATURAL STATE PEST & LAWN, NATURAL STATE LIGHTING, NATURAL STATE HOME SERVICES); registered agent Trent Ragar, 223 E Monroe Avenue, Lowell · no. Filing # 800059560 · status: Not Current · note: Status “Not Current” with the detail line “Pay Franchise Tax” is a delinquency flag on the corporation, not a revocation, dissolution or forfeiture, so no registration-lapse deduction is claimed. No other Arkansas SOS entity matched “Natural State Pest” by name or fictitious name (corp-name search returned 0 records). ## Legal and regulatory record - Only resolved government actions count toward the score. Summaries are our researchers’ wording of the source. - [COMPLAINT RECORD, a count or summary of complaints, not findings; not counted in the legal score] October 28, 2026 · BBB Serving Arkansas · complaint-summary: BBB Lowell file: 1 complaint in the last 3 years, 0 in the last 12 months; grade A+; not BBB accredited. Complaint text not published. ## Mentions, awards and claims ### Mentions - [37 firms honored for growth by PCO Bookkeepers & M&A Specialists](https://www.mypmp.net/37-firms-honored-for-growth-by-pco-bookkeepers-ma-specialists/) (Pest Management Professional · April 22, 2025 · trade-press): Names Natural State Pest Control among six clients of the bookkeeping firm that reached $5 million in revenue. - [Natural State Pest Control is a 2026 Inc. 5000 honoree](https://www.inc.com/profile/watkins-ragar-investments) (Inc. · 2026 · award): Inc. 5000 rank No. 3,686 in 2026 with 73% three-year growth; also listed in 2021-2025. - [Careers at Natural State Pest Control: Helping People, One Home at a Time](https://careersnwa.com/careers-at-natural-state-pest-control-helping-people-one-home-at-a-time/) (Careers NWA (Northwest Arkansas Council) · November 14, 2025 · other): Recruiting profile; says the company launched in 2016, promotes from within and has roles in marketing, sales, lawn and pest services and customer support. - [Pest control Northwest Arkansas](https://www.reddit.com/r/fayetteville/comments/1ihvgnc/pest_control_northwest_arkansas/?tl=pl) (r/fayetteville · reddit): Commenter recommends Natural State (snippet is a Polish machine translation); Reddit blocks automated access so only the search snippet was seen. - [Natural State Pest Control's Philanthropic Efforts](https://www.nwahomepage.com/lifestyle/sponsored-content/natural-state-pest-controls-philanthropic-efforts/) (KNWA/Fox24 (nwahomepage.com) sponsored content · March 6, 2024 · other): Sponsored segment on a Smoke-A-Thon for Second Helping NWA with owner Trent Ragar; page is behind a human-verification wall, so only the search snippet was seen. - [Arkansas Company Donating Holiday Bed Bug Treatment](https://www.pctonline.com/Natural-State-bed-bug-treatment-donation.aspx) (Pest Control Technology · October 16, 2018 · trade-press): PCT item on the company donating bed bug treatment for the holidays (owner Trent Ragar pictured); seen only as a search snippet. - [Natural State Pest Control - Associate Member](https://www.aaa-hq.org/associates/natural-state-pest-control---1) (Arkansas Apartment Association · directory): Listed as an associate member since 2026 (trade/association directory). ### Awards - Inc. 5000 (rank No. 3,686) (Inc., 2026) ## On Reddit - Reddit hasn’t been searched for this company yet. ## Locations - States with a location on file: Arkansas. - Cities: Lowell, Arkansas, Fayetteville, Arkansas, Fort Smith, Arkansas. ## What we couldn’t verify Overall confidence in this score: Low (provisional), 2 of 11 points. [How confidence is set](https://handshakereviews.com/how-we-review#confidence). What keeps it from rating higher: - Verifier rated the licensing low (high earns a point). - 4,982 western US Google reviews behind customer satisfaction (10,000 or more earns full points). - Too few independent non-Google reviews to blend in (Google only). - Verifier rated the customer reviews medium (high earns a point). - Verifier rated the legal and regulatory record medium (high earns a point). - Company pesticide license not confirmable in Arkansas. - 17 independent websites cited (25 or more earns a point). Verifier’s confidence by section: Identity high; Licensing low; Legal and regulatory medium; Customer reviews medium; BBB high; Employee reviews low; Mentions medium; Sales model low. ### Gaps in the record - Google Maps was NOT opened (its terms forbid automated access), so the Google figures are not live-checked; the cross-checks are a Birdeye mirror of Fort Smith and the company-site claim of 2,600+ reviews (stale). - All three offices (Lowell, Fayetteville, Fort Smith) are confirmed on the company site footer; the company site lists no office in any other covered state, so no other state’s license or registry was researched. - Arkansas Pest Control Program License Holder status not publicly searchable online; verification by email request only (Dept fact sheet, 1/16/2026). Not emailed. The Act 389 Pesticide Section lookup shows no record for this company (0 results for “Watkins”; “Natural State” returned only the unrelated Singer Services DBA Natural State Weed Control, Vilonia). Not evidence of no license; no deduction. - Arkansas Secretary of State: the corporation (Watkins-Ragar Investments, Inc.) shows status “Not Current” (“Pay Franchise Tax”); the reason and dates are not shown beyond that. Not a revocation or dissolution. - Arkansas State Plant Board minutes searched as text for the company and corporation names: Dec 2023, Mar 2024, Jun 2024, Sep 2025, Dec 2025, Jan 2026, Mar 2026, Apr 2026 and the Mar and Jun 2025 minutes show no enforcement or consent-agreement entry (company appears only as an employer on exam-roster rows in Dec 2023 and Mar 2024). The Sep 2024 and Dec 2024 minutes are scanned images with no extractable text and were not searched. Quarterly minutes are the only public Arkansas enforcement record. - No Arkansas Attorney General action, FTC action, lawsuit or settlement involving the company or corporation was found in searches (AG, lawsuit/settlement/consent order, court, labor/OSHA queries returned nothing relevant). Search ARCourts (JavaScript app) and the OSHA establishment search were not queried, and CourtListener was not searched. - Yelp, Facebook, Indeed, Glassdoor and Google Maps were not opened (terms forbid automated access). Yelp is a search snippet only; no Indeed/Glassdoor/RepVue rating or count was read, so Workplace is unscored. - Reddit (r/bentonville, r/fayetteville) returned a human-verification wall; the r/fayetteville mention is a search snippet only. nwahomepage.com (KNWA/Fox24) is behind a human-verification wall; PCT Online, Expertise.com, pestreviews.org and Yahoo Local timed out on capture and are cited as search snippets or not at all. - No Angi, HomeAdvisor, Trustpilot or BBB-accreditation profile was found in searches. The Thumbtack (5.0, 100) and Birdeye (5.0, 605) profiles mirror Google and are not scored. - Contract terms: the FAQ states “no contracts” and cancellation at any time with no penalty by notifying the office, but is silent on auto-renewal, cancellation channel and arbitration; the signed Service Agreement is not published, and the company privacy policy is the only legal page on the site (no terms-of-service/arbitration page found). - Brand launch year (2016, company/CareersNWA) differs from the corporation’s incorporation (2005, Arkansas SOS/BBB/Inc.); both are recorded. The one-time charge/30-day warranty dispute in the BBB review is a single customer account. - No QualityPro, NPMA or APMA membership was verified on the issuers’ sites; recorded as company claims only. - Arkansas license re-tried without emailing anyone. The Department’s Pest Control Program page offers no licensee list or lookup (email-only verification), the old regulatory-section URL redirects to a committee-meeting page with no roster, and the Act 389 lookup (searched by our researchers) covers firm commercial applicators only. Arkansas pest control license stays a gap; no deduction. - The live company FAQ re-read timed out (net::ERR_TIMED_OUT, twice). ### Open questions - Arkansas Pest Control Program License Holder status cannot be looked up publicly (email-only); no license number is advertised. - Employee ratings (Indeed/Glassdoor) and Yelp could not be read (terms forbid automated access); the Yelp and Indeed items are snippet-only. - Arkansas Plant Board Sep 2024 and Dec 2024 minutes are scanned images and were not searched for enforcement entries. ## Common questions about Natural State Pest Control ### Is Natural State Pest Control licensed in Arkansas? Natural State Pest Control has no company pesticide license record on file in Arkansas. Statuses are as each state agency showed them on the date retrieved. [Licensing record](https://handshakereviews.com/companies/natural-state-pest-control.md) · [Is Natural State Pest Control legit?](https://handshakereviews.com/companies/natural-state-pest-control/legit.md) ### Does Natural State Pest Control sell door to door? Our research didn’t establish that Natural State Pest Control sells door to door. That isn’t proof that it never knocks. [Sales evidence](https://handshakereviews.com/companies/natural-state-pest-control.md) ### What is Natural State Pest Control’s BBB rating? Natural State Pest Control’s BBB profile shows an A+ grade and 1 complaint in the last three years. [BBB record](https://handshakereviews.com/companies/natural-state-pest-control.md) ### Does Natural State Pest Control charge a cancellation fee? Our record has no confirmed cancellation fee amount. We found no published renewal, cancellation-method or dispute terms. [Contract terms](https://handshakereviews.com/companies/natural-state-pest-control.md) ### How does Natural State Pest Control rank? Natural State Pest Control ranks #77 of 164 in the West, with a Handshake Score of 7.7 out of 10 (Low confidence). Strongest: licensing and compliance (10.0/10). Weakest: sales and contract fairness (8.0/10). [How we scored it](https://handshakereviews.com/companies/natural-state-pest-control.md) · [Full rankings](https://handshakereviews.com/rankings/pest-control-west.md) ### Has Natural State Pest Control faced government actions? No resolved government actions count against Natural State Pest Control in our scoring. [Legal and regulatory record](https://handshakereviews.com/companies/natural-state-pest-control.md) ### Where does Natural State Pest Control have locations? Our record lists 3 locations for Natural State Pest Control in Arkansas. It appears in our area rankings for Northwest Arkansas and Fort Smith. [Locations](https://handshakereviews.com/companies/natural-state-pest-control.md) · [Best pest control in the Northwest Arkansas](https://handshakereviews.com/pest-control/northwest-arkansas.md) · [Best pest control in the Fort Smith area](https://handshakereviews.com/pest-control/fort-smith.md) ## Pest control in Arkansas - [#3 of 12 in Arkansas](https://handshakereviews.com/rankings/pest-control-arkansas.md): [Northwest Arkansas](https://handshakereviews.com/pest-control/northwest-arkansas.md), [Fort Smith area](https://handshakereviews.com/pest-control/fort-smith.md) ## Similar companies in Arkansas - [ClearDefense Pest Control](https://handshakereviews.com/companies/cleardefense-pest-control.md) · #1 of 12 · State Score 9.6 · [Is it legit? (ClearDefense Pest Control)](https://handshakereviews.com/companies/cleardefense-pest-control/legit.md) - [Flex Pest Control](https://handshakereviews.com/companies/flex-pest-control.md) · #2 of 12 · State Score 9.6 · [Is it legit? (Flex Pest Control)](https://handshakereviews.com/companies/flex-pest-control/legit.md) - [Palisade Pest Control](https://handshakereviews.com/companies/palisade-pest-control.md) · #4 of 12 · State Score 8.6 · [Is it legit? (Palisade Pest Control)](https://handshakereviews.com/companies/palisade-pest-control/legit.md) - [Presto-X Pest Control](https://handshakereviews.com/companies/presto-x-pest-control.md) · #5 of 12 · State Score 8.6 · [Is it legit? (Presto-X Pest Control)](https://handshakereviews.com/companies/presto-x-pest-control/legit.md) ## Sources 26 distinct pages, numbered in the order they appear in the record. Dates are when our researchers retrieved each page. 1. [Company website](https://naturalstatepestcontrol.com) — naturalstatepestcontrol.com · Company facts · retrieved October 28, 2026 2. [sos-corp-search.ark.org](https://sos-corp-search.ark.org/corps/results?corp_type_id=&corp_name=&fict_name=Natural+State+Pest&agent_search=&agent_city=&agent_state=&filing_number=) — Company facts · retrieved October 28, 2026 3. [bbb.org](https://www.bbb.org/us/ar/lowell/profile/pest-control/natural-state-pest-control-0935-90357767) — Company facts · retrieved October 28, 2026 4. [careersnwa.com](https://careersnwa.com/careers-at-natural-state-pest-control-helping-people-one-home-at-a-time/) — Company facts · retrieved October 28, 2026 5. [inc.com](https://www.inc.com/profile/watkins-ragar-investments) — Company facts · retrieved October 28, 2026 6. [naturalstatepestcontrol.com](https://www.naturalstatepestcontrol.com/about-us/) — Company facts · retrieved October 28, 2026 7. [naturalstatepestcontrol.com](https://www.naturalstatepestcontrol.com/careers/) — Contracts and sales · retrieved October 28, 2026 8. [naturalstatepestcontrol.com](https://www.naturalstatepestcontrol.com/faq/) — Contracts and sales · retrieved October 28, 2026 9. [naturalstatepestcontrol.com](https://www.naturalstatepestcontrol.com/solution/home-defense-gold-package/) — Contracts and sales · retrieved October 28, 2026 10. [bbb.org](https://www.bbb.org/us/ar/lowell/profile/pest-control/natural-state-pest-control-0935-90357767/customer-reviews) — Contracts and sales · retrieved October 28, 2026 11. [Google — Lowell, Arkansas](https://www.google.com/maps?cid=14896030823715266524) — google.com · Customer reviews · retrieved October 27, 2026 12. [Google — Fayetteville, Arkansas](https://www.google.com/maps?cid=4491231003876436572) — google.com · Customer reviews · retrieved October 27, 2026 13. [Google — Fort Smith, Arkansas](https://www.google.com/maps?cid=1584281240784388520) — google.com · Customer reviews · retrieved October 27, 2026 14. [Google — Fort Smith, Arkansas](https://reviews.birdeye.com/natural-state-pest-control-166434018297247) — reviews.birdeye.com · Customer reviews · retrieved October 28, 2026 15. [Thumbtack — Lowell, Arkansas company profile (NWA service area)](https://www.thumbtack.com/ar/lowell/pro/thumbtack/service/542824786374574095) — thumbtack.com · Customer reviews · retrieved October 28, 2026 16. [Yelp — Lowell, Arkansas (search snippet only; Yelp not opened, terms forbid automated access)](https://www.yelp.com/biz/natural-state-pest-control-lowell-4) — yelp.com · Customer reviews · retrieved October 28, 2026 17. [BBB](https://www.bbb.org/us/ar/lowell/profile/pest-control/natural-state-pest-control-0935-90357767/complaints) — bbb.org · BBB · retrieved October 28, 2026 18. [Arkansas Department of Agriculture, Pest Control Program](https://media.ark.org/agri/Pest-Control-What-We-Do-1-16-2026.2.pdf) — media.ark.org · Licensing and registrations · retrieved October 28, 2026 19. [Arkansas Department of Agriculture, Pest Control Program](https://search.statesolutions.us/?A=ASPBPEST&AID=RS&GUID=1456D52B804648C3B2E8B657EA59106D) — search.statesolutions.us · Licensing and registrations · retrieved October 28, 2026 20. [Indeed (employee reviews)](https://www.indeed.com/cmp/Natural-State-Pest-Control) — indeed.com · Workplace · retrieved October 28, 2026 21. [37 firms honored for growth by PCO Bookkeepers & M&A Specialists](https://www.mypmp.net/37-firms-honored-for-growth-by-pco-bookkeepers-ma-specialists/) — mypmp.net · Mentions, awards and claims · retrieved October 28, 2026 22. [Pest control Northwest Arkansas](https://www.reddit.com/r/fayetteville/comments/1ihvgnc/pest_control_northwest_arkansas/?tl=pl) — reddit.com · Mentions, awards and claims · retrieved October 28, 2026 23. [Natural State Pest Control's Philanthropic Efforts](https://www.nwahomepage.com/lifestyle/sponsored-content/natural-state-pest-controls-philanthropic-efforts/) — nwahomepage.com · Mentions, awards and claims · retrieved October 28, 2026 24. [Arkansas Company Donating Holiday Bed Bug Treatment](https://www.pctonline.com/Natural-State-bed-bug-treatment-donation.aspx) — pctonline.com · Mentions, awards and claims · retrieved October 28, 2026 25. [Natural State Pest Control - Associate Member](https://www.aaa-hq.org/associates/natural-state-pest-control---1) — aaa-hq.org · Mentions, awards and claims · retrieved October 28, 2026 26. [naturalstatepestcontrol.com](https://www.naturalstatepestcontrol.com/our-services/termite-control/) — Mentions, awards and claims · retrieved October 28, 2026 _Markdown version of https://handshakereviews.com/companies/natural-state-pest-control. Every page on this site has one: add `.md` to the path or request it with `Accept: text/markdown`. Site guide for agents: https://handshakereviews.com/llms.txt._