---
title: "Official Pest Prevention Review"
description: "Official Pest Prevention has a Handshake Score of 7.4 out of 10, ranking #103 of 164 in the West. It has 10,409 Google reviews averaging 4.8."
url: "https://handshakereviews.com/companies/official-pest-prevention"
markdown_url: "https://handshakereviews.com/companies/official-pest-prevention.md"
updated: "2026-11-05"
site: "Handshake D2D News & Reviews"
---

# Official Pest Prevention Review

By [Uri Mittelman](https://handshakereviews.com/authors/uri-mittelman.md), Editor · Research and verification: Handshake Research Desk · Updated November 5, 2026 · Verified October 27, 2026

Review · [Is it legit?](https://handshakereviews.com/companies/official-pest-prevention/legit.md) · [How to cancel](https://handshakereviews.com/companies/official-pest-prevention/cancel.md)

Official Pest Prevention ranks #103 of 164 in the West, with a Handshake Score of 7.4 out of 10.

This page draws on 31 public sources retrieved between October 27, 2026 and October 28, 2026, and the record was verified on October 27, 2026. The sources are listed at the end.

## At a glance

- Rank and score: #103 of 164 in the West, Handshake Score 7.4 out of 10; data confidence high.
- Door-to-door selling: yes, per sourced sales evidence.
- Ownership: subsidiary, parent Anticimex (Stockholm, Sweden); Anticimex is owned by EQT (private equity) with long-term co-investors (EQT release, 2021).
- Headquarters: Elk Grove, California.
- Founded: 2000.
- Services on its record: general pest, termite, rodent, rodent exclusion, mosquito, bed bug, ant, spider, cockroach, flea, wasp and bee, SMART electronic rodent monitoring, dry rot / termite repairs, commercial pest control.
- Record verified October 27, 2026.
- Legal name: Official Pest Prevention Inc.
- Website: https://www.officialpestprevention.com

## How we scored it

Handshake Score: 7.4 out of 10, #103 of 164 in the West. Each factor is scored from 0 to 10; every point added or taken away is listed with the fact behind it.

- Customer satisfaction (weight 38.89%, nominal 35%): 9.0/10
  - Google 4.82 across 10,409 West reviews
  - Other platforms 4.50/5 (Angi 4.5)
  - Blended 4.74/5: 73.8% Google, 26.2% other platforms (683 other-platform reviews, 6.6% of the 10,409 Google reviews; the full 40% needs 10%, 1,041)
- Complaint record (weight 11.11%, nominal 10%): 6.0/10
  - 19 BBB complaints in 3 yrs ÷ 10,409 (West Google review total: the 5 California listings; every location is in California) = 1.8 per 1,000 → 8.5
  - 5 of 19 complaints unanswered (−1.5)
  - BBB grade F (−1)
- Sales and contract fairness (weight 16.67%, nominal 15%): 4.5/10
  - 12-month minimum term (−1)
  - Early-cancellation fee 100% of remaining balance (−3)
  - Auto-renews (−0.5)
  - Customer accounts of terms misstated at the sale (1 documented) (−1)
- Licensing and compliance (weight 16.67%, nominal 15%): 9.0/10
  - Minor administrative penalty: Sacramento County Agricultural Commissioner civil penalty, NOPA EA-34-2026-011 (SPCB PR 9103) ($500, August 4, 2025) (−0.5)
  - Minor administrative penalty: Solano County Agricultural Commissioner civil penalty, NOPA EA-48-2025-050 (SPCB PR 9103) ($500, August 19, 2025) (−0.5)
- Legal and regulatory record (weight 16.67%, nominal 15%): 10.0/10
- Workplace score (weight 10%): not scored (< 20 employee reviews)

- Weighted average of the factors above: 8.1/10.
- Review volume 0: 10,409 Google reviews.
- Verification depth −0.4: 683 other reviews · 0 of 20 employee reviews.
- Locations −0.3: 5 of 10 locations.
- Handshake Score: 7.4/10.

## What customers say

- Official Pest Prevention has 10,409 Google reviews across 5 West listings, averaging 4.8.
- Angi (Elk Grove, California profile (the company’s Angi profile…): 4.5/5, 683 reviews, retrieved October 28, 2026
- BBB (Elk Grove, California headquarters file (headquarters and…): 1.25/5, 4 reviews, retrieved October 28, 2026
- Yelp (Elk Grove, California (10139 Iron Rock Way)): rating not shown, 339 reviews, retrieved October 28, 2026
- Negative themes recorded by our researchers: ineffective treatment; difficulty canceling; billing on an unexpected subscription; held to the one-year agreement; billing after non-renewal request.

## Better Business Bureau

- Its BBB profile shows an F grade and 19 complaints in the last three years.
- Not BBB accredited.
- BBB customer reviews: Average not shown from 4 reviews.
- Retrieved October 28, 2026.

## Contracts and sales practices

- Door-to-door badge: Yes.
- Sales notes: Rated yes: the company’s current site headlines its team as “The Crew Behind Every Knock On Your Door”, its careers page recruits college students for summer jobs to “schedule appointments for customers who want pest control” (the student summer-sales model), a first-hand BBB complaint describes a salesperson at the customer’s gate past a No soliciting sign in October 2024, and a 2014 employee review lists door-to-door sales in neighborhoods as a job duty. The founders began by selling door-to-door. The company also sells through an inbound phone line, web quotes and events (county fair). No job post explicitly titled door-to-door was readable (ZipRecruiter and Indeed blocked).
- The published General Terms and Conditions are incorporated into all of the company’s service contracts and control over any inconsistent contract term.
- Contract period: one year from the effective date unless the agreement states otherwise. (counted in the score)
- Automatic renewal: the agreement renews for another year unless either party gives notice at least three months before the end of the term. (counted in the score)
- Disputes: New York law; suits must be brought in federal or New York state courts in the Southern District of New York; both parties waive jury trial. No arbitration clause and no class-action waiver appear in the Conditions.
- Three-business-day right to cancel, by mailed or delivered written notice to the Elk Grove (Laguna Springs Dr) office.
- Annual fee may rise each year; increases above 8% require three months’ notice and allow written termination.
- Company (BBB reply, May 16, 2024): customers can cancel services with 30 days’ written notice.
- Company (BBB reply, April 1, 2024): a confirmation call tells customers that the one-year service agreement cannot be canceled until it has been met; the $49 initial service is discounted on the expectation of a full year. (counted in the score)
- First-hand BBB complaint (January 18, 2024): after canceling in December 2022 the customer was billed monthly for the rest of the 12-month contract and sent to collections; the company replied it would explain why the contract was billed out for the remainder of the year. (counted in the score)
- First-hand BBB review (Eric S., March 25, 2024): told he would have to pay the rest of his contract when moving out of a rental. (counted in the score)
- First-hand BBB complaint (July 15, 2026): locked into a one-year contract at $69.99 a month; asked to cancel and was told billing would continue. (counted in the score)
- First-hand BBB complaint (March 20, 2025): a phoned-in cancellation was reversed because the customer did not return the company’s confirmation call; the company refunded $158.
- First-hand BBB review (Rebecca W., December 11, 2023): asked not to renew, then was billed for four months after the term because she did not call again; the company replied she had agreed to reach back out when the contract ended. (counted in the score)
- First-hand BBB complaint (February 24, 2026, 15-year customer): cites the contract’s sections 7.1 (perform pest control) and 7.2 (commercially reasonable efforts); those section numbers and wording match sections 7.1 and 7.2 of the published General Terms and Conditions.
- Annual fee payable annually in advance; the Conditions give the customer no right to end the agreement early for convenience. The customer may terminate only for Official’s uncured or repeated breach (13; pro-rata refund of the prepaid annual fee), a fee increase above the Permitted Increase (5.2; effective the day before the next annual fee is due), a rejected change of terms (6.3; pro-rata refund), or force majeure lasting more than six months (12.2, either party). (counted in the score)
- Company BBB replies refer to a separate written service agreement sent to complainants: “A copy of the service agreement will be attached to this response” (01/22/2024) and “Attached is a copy of the contract for the service agreement” (10/09/2024). The attached documents are not visible on BBB and no signed agreement is published. The published Conditions define the Agreement as the customer contract and say the two are one document.

## Licensing and registrations

- Status and expiry are as the issuing agency’s record showed them on the date retrieved.
- California · Structural Pest Control Board (Department of Consumer Affairs) · Company Registration (Pest & Termite Control) · no. PR9103 · status: Active · note: Original issue 01-06-2023. The expiration date is a placeholder. Matches the PR number on both county civil-penalty rows.
- California · Structural Pest Control Board (Department of Consumer Affairs) · Branch Office registration (Pest & Termite Control) · no. BR5760 · status: Active · note: BBB also records license 5760 for this business (bbb profile). Three branch registrations (5760, 5771, 5779) carry the Iron Rock Way address, so the file does not show which branch office each covers.
- California · Structural Pest Control Board (Department of Consumer Affairs) · Branch Office registration (Pest & Termite Control) · no. BR5771 · status: Active
- California · Structural Pest Control Board (Department of Consumer Affairs) · Branch Office registration (Pest & Termite Control) · no. BR5779 · status: Active
- California · Structural Pest Control Board (Department of Consumer Affairs) · Branch Office registration (Pest & Termite Control) · no. BR5808 · status: Active

## Legal and regulatory record

- Only resolved government actions count toward the score. Summaries are our researchers’ wording of the source.
- [Not counted in the legal score; cited as evidence for licensing and compliance] August 19, 2025 · Solano County Agricultural Commissioner (California) · enforcement: County agricultural commissioner administrative civil penalty, NOPA EA-48-2025-050 (structural civil penalty): $500 final fine against “OFFICIAL PEST PREVENTION” (company registration PR 9103); code section 3CCR 6738; incident date August 19, 2025. A fine under $5,000 with no settlement, consent order or judgment.
- [Not counted in the legal score; cited as evidence for licensing and compliance] August 4, 2025 · Sacramento County Agricultural Commissioner (California) · enforcement: County agricultural commissioner administrative civil penalty, NOPA EA-34-2026-011 (penalty type ACP): $500 final fine against “Official Pest Prevention, Inc.” (company registration PR 9103); code section 3CCR 6678; incident date August 4, 2025. A fine under $5,000 with no settlement, consent order or judgment.
- [COMPLAINT RECORD, a count or summary of complaints, not findings; not counted in the legal score; cited as evidence for complaint record] October 28, 2026 · BBB of Northeast California, Elk Grove headquarters file · complaint-summary: BBB rating F (“Failure to respond to 5 complaint: s”; 19 complaints). 19 complaints in the last 3 years, 6 in the last 12 months; the file covers headquarters and corporate-owned locations. 18 of the 19 are published across two pages (07/29/2026 back to 12/20/2023): 5 Unanswered (all in 2026), 6 Answered, 7 Resolved (tally of both pages, October 28, 2026). Themes: incomplete rodent exclusion and repairs, billing after cancellation, being held to the one-year term, slow response.

## Mentions, awards and claims

### Mentions

- [Anticimex Acquires Official Pest Prevention](https://www.pctonline.com/news/anticimex-acquires-official-pest-prevention/) (Pest Control Technology (PCT) · December 20, 2021 · trade-press): Anticimex acquired the Elk Grove company founded in 2000 by Jeff and Jamie Davenport, which bought brother John Davenport’s Fresno business in 2013.
- [Anticimex company locations (careers page)](https://us.anticimex.com/careers/) (Anticimex US · directory): Anticimex US lists Official Pest Prevention as its Northern California company.

### Awards

- Angi Super Service Award (Angi, 2025)

## On Reddit

- Reddit hasn’t been searched for this company yet.

## Locations

- States with a location on file: California.
- Cities: Elk Grove, California, Fresno, California, West Sacramento, California, Yuba City, California.

## What we couldn’t verify

Overall confidence in this score: High, 8 of 11 points. [How confidence is set](https://handshakereviews.com/how-we-review#confidence).

Where it fell short of full marks:

- 13 independent websites cited (25 or more earns a point).
- Verifier rated the customer reviews medium (high earns a point).

Verifier’s confidence by section: Identity high; Licensing high; Legal and regulatory high; Customer reviews medium; BBB high; Employee reviews low; Mentions high; Sales model medium.

### Gaps in the record

- California Secretary of State entity record not read: bizfile Online is blocked and OpenCorporates served a “Checking your browser” page (October 28, 2026). BBB shows “Business Incorporated: 3/14/2000” and Type of Entity Corporation; entity status unverified.
- SPCB branch registrations BR5760, BR5771 and BR5779 all carry the Iron Rock Way, Elk Grove address in the DCA file, so the file does not tie a branch registration to the West Sacramento, Fresno or Yuba City offices. Not a deduction (no confirmed problem).
- BBB records an older SPCB license number 3637 for this business; it is not in the DCA October 1, 2026 file, which omits canceled registrations, so its status could not be checked. Current registration is PR9103 (issued January 6, 2023). The company does not advertise 3637 on its site (none of the pages read print a license number).
- SPCB disciplinary PDFs: guessed file names pr_9103_acc / pr-9103_acc / pr_9103_aacc and the same for 3637 returned 404 (a miss proves nothing); the DCA detail page is blocked.
- CourtListener served a human check; no court search done. No lawsuits found in web searches (lawsuit, class action, settlement, wage-and-hour). A 2025 Indeed reviewer alleges a “history of labor-related lawsuits... wage and hour violations”; not verified.
- California Attorney General press-release search for “Official Pest Prevention” returned no results (oag.ca.gov, October 28, 2026). No FTC, DA or SPCB action found.
- Cal/OSHA establishment search not run (OSHA results page serves a human check).
- Yelp (HTTP 403), Indeed (Cloudflare 403), Glassdoor (“Humans only”) and ZipRecruiter (Cloudflare) blocked; Yelp count and Glassdoor count recorded from search snippets only; Indeed rating seen only as a SimplyHired mirror (3.5/51) and a conflicting snippet (2.71); none scored.
- Google review excerpts not collected (Maps reviews not expanded); listings checked for rating, count and address only.
- No Trustpilot, Thumbtack, HomeAdvisor or Facebook rating found in searches. A Facebook page “Official Pest Control Vacaville” and a “Pest Pros - Fresno CA” page (BBB lists alternate name “Pest Control Pros”) were seen in snippets; their relation to the company was not verified.
- No Reddit threads about the company found (search snippets).
- Not added to locations.
- The company’s individual signed service agreement was not seen; the published General Terms and Conditions state they are incorporated into all contracts and control over inconsistent terms.
- The finishing pass (October 28, 2026) ran no new searches.
- Workplace: no employer rating could be read on the platform’s own page (Indeed and Glassdoor blocked), so no employee rating is scored.
- Google Maps listing pages were not re-read because google.com/robots.txt disallows /maps?
- BBB’s “Find Local Branches” list for the Elk Grove file was not read.
- The SimplyHired re-read (October 28, 2026) shows the Indeed-mirrored 3.5 from 51 reviews but did not render review text. Indeed, Glassdoor and Yelp were not re-read (blocked at research time); their snippet-only figures stay unscored.

### Open questions

- Read as silent on fee (adopted, consistent with Orkin, TriGuard and Axiom), the company-stated whole-remaining-term obligation sets the >=50% band (-3; sales and contract fairness 4.5; preview 7.7). Read as a company-stated fee of “none”, the most favorable company figure would win (sales and contract fairness 7.5; preview 8.2).
- sales and contract fairness.arbitration: the published Conditions choose exclusive New York courts and say they control over any inconsistent contract term, but company replies refer to an attached written service agreement that is not published. Adopted false (stated forum term, Stride clarification); the alternative (unknown) changes no points because auto-renewal and the written-notice channel are stated outright.
- Yuba City Google count 315 (third-party record of August 16, 2026) looks stale against 357-392 seen elsewhere in the same crawl.

## Common questions about Official Pest Prevention

### Is Official Pest Prevention licensed in California?

Official Pest Prevention holds a current company pesticide license in California. Statuses are as each state agency showed them on the date retrieved.

[Licensing record](https://handshakereviews.com/companies/official-pest-prevention.md) · [Is Official Pest Prevention legit?](https://handshakereviews.com/companies/official-pest-prevention/legit.md)

### Does Official Pest Prevention sell door to door?

Yes. The research record documents Official Pest Prevention selling door to door.

[Sales evidence](https://handshakereviews.com/companies/official-pest-prevention.md)

### What is Official Pest Prevention’s BBB rating?

Official Pest Prevention’s BBB profile shows an F grade and 19 complaints in the last three years.

[BBB record](https://handshakereviews.com/companies/official-pest-prevention.md)

### Does Official Pest Prevention charge a cancellation fee?

Official Pest Prevention’s own terms or statements set a 12-month minimum term and an early-cancellation fee. Customers report being charged the full remaining contract balance. Service continues after the initial term until you cancel. Its terms require written notice to cancel.

[How to cancel Official Pest Prevention](https://handshakereviews.com/companies/official-pest-prevention/cancel.md)

### How does Official Pest Prevention rank?

Official Pest Prevention ranks #103 of 164 in the West, with a Handshake Score of 7.4 out of 10 (High confidence). Strongest: legal and regulatory record (10.0/10). Weakest: sales and contract fairness (4.5/10).

[How we scored it](https://handshakereviews.com/companies/official-pest-prevention.md) · [Full rankings](https://handshakereviews.com/rankings/pest-control-west.md)

### Has Official Pest Prevention faced government actions?

No resolved government actions count against Official Pest Prevention in our scoring. Two other lawsuit or regulatory records are listed but not scored; pending cases and allegations are not findings.

[Legal and regulatory record](https://handshakereviews.com/companies/official-pest-prevention.md)

### Where does Official Pest Prevention have locations?

Our record lists 5 locations for Official Pest Prevention in California. It appears in our area rankings for Sacramento and Fresno.

[Locations](https://handshakereviews.com/companies/official-pest-prevention.md) · [Best pest control in the Sacramento area](https://handshakereviews.com/pest-control/sacramento.md) · [Best pest control in the Fresno area](https://handshakereviews.com/pest-control/fresno.md)

## Pest control in California

- [#20 of 38 in California](https://handshakereviews.com/rankings/pest-control-california.md): [Sacramento area](https://handshakereviews.com/pest-control/sacramento.md), [Fresno area](https://handshakereviews.com/pest-control/fresno.md)

## Similar companies in California

- [Spidexx Pest Control & Termite](https://handshakereviews.com/companies/spidexx-pest-control-and-termite.md) · #18 of 38 · State Score 8.0 · [Is it legit? (Spidexx Pest Control & Termite)](https://handshakereviews.com/companies/spidexx-pest-control-and-termite/legit.md)
- [HomeTeam Pest Defense](https://handshakereviews.com/companies/hometeam-pest-defense.md) · #19 of 38 · State Score 7.8 · [Is it legit? (HomeTeam Pest Defense)](https://handshakereviews.com/companies/hometeam-pest-defense/legit.md)
- [Preventive Pest Control](https://handshakereviews.com/companies/preventive-pest-control.md) · #21 of 38 · State Score 7.6 · [Is it legit? (Preventive Pest Control)](https://handshakereviews.com/companies/preventive-pest-control/legit.md)
- [Bell Pest Control](https://handshakereviews.com/companies/bell-pest-control.md) · #22 of 38 · State Score 7.6 · [Is it legit? (Bell Pest Control)](https://handshakereviews.com/companies/bell-pest-control/legit.md)

## Sources

31 distinct pages, numbered in the order they appear in the record. Dates are when our researchers retrieved each page.

1. [Company website](https://www.officialpestprevention.com) — officialpestprevention.com · Company facts
2. [dca.box.com](https://dca.box.com/s/oss6hf8jys2bmgxqd2gdz7w4oepm2il9) — Company facts · retrieved October 28, 2026
3. [officialpestprevention.com](https://www.officialpestprevention.com/about-us/) — Company facts · retrieved October 28, 2026
4. [bbb.org](https://www.bbb.org/us/ca/elk-grove/profile/pest-control/official-pest-prevention-inc-1156-33006266) — Company facts · retrieved October 28, 2026
5. [pctonline.com](https://www.pctonline.com/news/anticimex-acquires-official-pest-prevention/) — Company facts · retrieved October 28, 2026
6. [us.anticimex.com](https://us.anticimex.com/careers/) — Company facts · retrieved October 28, 2026
7. [mfn.se](https://mfn.se/cis/a/eqt/eqt-introduces-longer-hold-investment-strategy-announces-first-investment-in-anticimex-52ad4ca2) — Company facts · retrieved October 28, 2026
8. [officialpestprevention.com](https://officialpestprevention.com) — Company facts · retrieved October 28, 2026
9. [officialpestprevention.com](https://www.officialpestprevention.com/careers/) — Contracts and sales · retrieved October 28, 2026
10. [bbb.org](https://www.bbb.org/us/ca/elk-grove/profile/pest-control/official-pest-prevention-inc-1156-33006266/complaints) — Contracts and sales · retrieved October 28, 2026
11. [simplyhired.com](https://www.simplyhired.com/browse-jobs/companies/Official-Pest-Prevention) — Contracts and sales · retrieved October 28, 2026
12. [bbb.org](https://www.bbb.org/us/ca/elk-grove/profile/pest-control/official-pest-prevention-inc-1156-33006266/customer-reviews) — Contracts and sales · retrieved October 28, 2026
13. [officialpestprevention.com](https://www.officialpestprevention.com/terms-and-conditions/) — Contracts and sales · retrieved October 28, 2026
14. [bbb.org](https://www.bbb.org/us/ca/elk-grove/profile/pest-control/official-pest-prevention-inc-1156-33006266/complaints?page=2) — Contracts and sales · retrieved October 28, 2026
15. [Google — Elk Grove, California (10139 Iron Rock Way)](https://www.google.com/maps?cid=12450220897073557698) — google.com · Customer reviews · retrieved October 27, 2026
16. [Google — Elk Grove, California (10139 Iron Rock Way)](https://www.google.com/maps?cid=12450220897073557698&hl=en) — google.com · Customer reviews · retrieved October 28, 2026
17. [Google — Fresno, California](https://www.google.com/maps?cid=12699196104364178821) — google.com · Customer reviews · retrieved October 27, 2026
18. [Google — Fresno, California](https://www.google.com/maps?cid=12699196104364178821&hl=en) — google.com · Customer reviews · retrieved October 28, 2026
19. [Google — West Sacramento, California](https://www.google.com/maps?cid=1043657406539025135) — google.com · Customer reviews · retrieved October 27, 2026
20. [Google — Yuba City, California](https://www.google.com/maps?cid=4851860713826960634) — google.com · Customer reviews · retrieved October 27, 2026
21. [Google — Elk Grove, California (9250 Laguna Springs Dr)](https://www.google.com/maps?cid=4821225988319806494) — google.com · Customer reviews · retrieved October 27, 2026
22. [Google — Elk Grove, California (9250 Laguna Springs Dr)](https://www.google.com/maps?cid=4821225988319806494&hl=en) — google.com · Customer reviews · retrieved October 28, 2026
23. [Angi — Elk Grove, California profile (the company’s Angi profile; all its offices are in California)](https://www.angi.com/companylist/us/ca/elk-grove/official-pest-prevention-inc-reviews-1.htm) — angi.com · Customer reviews · retrieved October 28, 2026
24. [Yelp — Elk Grove, California (10139 Iron Rock Way)](https://www.yelp.com/biz/official-pest-prevention-elk-grove) — yelp.com · Customer reviews · retrieved October 28, 2026
25. [Sacramento County Agricultural Commissioner (California)](https://www.cdpr.ca.gov/wp-content/uploads/2026/10/cac_admin_civil_penalties-092024_092026.xlsx) — cdpr.ca.gov · Legal and regulatory · retrieved October 28, 2026
26. [Indeed (employee reviews)](https://www.indeed.com/cmp/Official-Pest-Prevention/reviews) — indeed.com · Workplace · retrieved October 28, 2026
27. [Indeed (employee reviews)](https://www.indeed.com/cmp/Official-Pest-Prevention) — indeed.com · Workplace · retrieved October 28, 2026
28. [Glassdoor (employee reviews)](https://www.glassdoor.com/Reviews/Official-Pest-Prevention-Reviews-E853897.htm) — glassdoor.com · Workplace · retrieved October 28, 2026
29. [officialpestprevention.com](https://www.officialpestprevention.com/faq/) — Mentions, awards and claims · retrieved October 28, 2026
30. [officialpestprevention.com](https://www.officialpestprevention.com/smart/) — Mentions, awards and claims · retrieved October 28, 2026
31. [officialpestprevention.com](https://www.officialpestprevention.com/service-areas/stockton-pest-control/) — Mentions, awards and claims · retrieved October 28, 2026

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