---
title: "How do I cancel Official Pest Prevention, and is there a cancellation fee?"
description: "Official Pest Prevention’s own terms or statements set a 12-month minimum term. Customers also report being charged the full remaining contract balance."
url: "https://handshakereviews.com/companies/official-pest-prevention/cancel"
markdown_url: "https://handshakereviews.com/companies/official-pest-prevention/cancel.md"
updated: "2026-11-05"
site: "Handshake D2D News & Reviews"
---

# How do I cancel Official Pest Prevention, and is there a cancellation fee?

By [Uri Mittelman](https://handshakereviews.com/authors/uri-mittelman.md), Editor · Research and verification: Handshake Research Desk · Updated November 5, 2026

[Review](https://handshakereviews.com/companies/official-pest-prevention.md) · [Is it legit?](https://handshakereviews.com/companies/official-pest-prevention/legit.md) · How to cancel

**Answer:** As of November 5, 2026, Official Pest Prevention’s own terms or statements set a 12-month minimum term and an early-cancellation fee. Customers report being charged the full remaining contract balance. Service continues after the initial term until you cancel. Its terms require written notice to cancel. One customer account describes terms misstated at the sale.

## What the record says about canceling Official Pest Prevention

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

- Contract period: one year from the effective date unless the agreement states otherwise. (sources [13](https://www.officialpestprevention.com/terms-and-conditions/)) Quote: “3.1 Unless explicitly stated otherwise in the Agreement, the “Contract Period” is one (1) year/years from the effective date of the Agreement.”
- Automatic renewal: the agreement renews for another year unless either party gives notice at least three months before the end of the term. (sources [13](https://www.officialpestprevention.com/terms-and-conditions/)) Quote: “If such notice is not given, the Agreement is automatically renewed and extended for an additional one (1) year from the end of the initial Contract Period or any renewal period.”
- Disputes: New York law; suits must be brought in federal or New York state courts in the Southern District of New York; both parties waive jury trial. No arbitration clause and no class-action waiver appear in the Conditions. (sources [13](https://www.officialpestprevention.com/terms-and-conditions/)) Quote: “MUST BE INSTITUTED IN THE FEDERAL COURTS OF THE UNITED STATES OF AMERICA OR THE COURTS OF THE STATE OF NEW YORK IN EACH CASE LOCATED IN THE SOUTHERN DISTRICT OF NEW YORK”
- Three-business-day right to cancel, by mailed or delivered written notice to the Elk Grove (Laguna Springs Dr) office. (sources [13](https://www.officialpestprevention.com/terms-and-conditions/)) Quote: “To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, to Official Pest Prevention at 9250 Laguna Springs Dr Suite 101, Elk Grove, CA 95758.”
- Annual fee may rise each year; increases above 8% require three months’ notice and allow written termination. (sources [13](https://www.officialpestprevention.com/terms-and-conditions/)) Quote: ““Permitted Increase” means, with respect to any annual fee, a percentage increase of not more than 8% of the prior year’s aggregate annual fee.”
- Company (BBB reply, May 16, 2024): customers can cancel services with 30 days’ written notice. (sources [14](https://www.bbb.org/us/ca/elk-grove/profile/pest-control/official-pest-prevention-inc-1156-33006266/complaints?page=2)) Quote: “According to Official Pest Prevention's contract customers will receive free reservices in between regular services and can cancel services with a 30-day written notice.”
- Company (BBB reply, April 1, 2024): a confirmation call tells customers that the one-year service agreement cannot be canceled until it has been met; the $49 initial service is discounted on the expectation of a full year. (sources [12](https://www.bbb.org/us/ca/elk-grove/profile/pest-control/official-pest-prevention-inc-1156-33006266/customer-reviews)) Quote: “there is a confirmation call to inform the customer about the one-year service agreement and that they would not be able to cancel the service until the service agreement has been met”
- Annual fee payable annually in advance; the Conditions give the customer no right to end the agreement early for convenience. The customer may terminate only for Official’s uncured or repeated breach (13; pro-rata refund of the prepaid annual fee), a fee increase above the Permitted Increase (5.2; effective the day before the next annual fee is due), a rejected change of terms (6.3; pro-rata refund), or force majeure lasting more than six months (12.2, either party). (sources [13](https://www.officialpestprevention.com/terms-and-conditions/)) Quote: “5.1 The Customer undertakes to pay an annual fee as set out in the Agreement. The annual fee shall be paid annually in advance”
- First-hand BBB complaint (January 18, 2024): after canceling in December 2022 the customer was billed monthly for the rest of the 12-month contract and sent to collections; the company replied it would explain why the contract was billed out for the remainder of the year. (sources [14](https://www.bbb.org/us/ca/elk-grove/profile/pest-control/official-pest-prevention-inc-1156-33006266/complaints?page=2)) Quote: “But for some stupid reason they want me to pay for a 12 month contract.”
- First-hand BBB review (Eric S., March 25, 2024): told he would have to pay the rest of his contract when moving out of a rental. (sources [12](https://www.bbb.org/us/ca/elk-grove/profile/pest-control/official-pest-prevention-inc-1156-33006266/customer-reviews)) Quote: “I was then transferred to someone else who stated I would need to pay the rest of my contract.”
- First-hand BBB complaint (July 15, 2026): locked into a one-year contract at $69.99 a month; asked to cancel and was told billing would continue. (sources [10](https://www.bbb.org/us/ca/elk-grove/profile/pest-control/official-pest-prevention-inc-1156-33006266/complaints)) Quote: “When I asked to get out of the contract and cancel the service because they are not living up to their guarantee, I was told no, I would still be billed $69.99 per month.”
- First-hand BBB complaint (March 20, 2025): a phoned-in cancellation was reversed because the customer did not return the company’s confirmation call; the company refunded $158. (sources [10](https://www.bbb.org/us/ca/elk-grove/profile/pest-control/official-pest-prevention-inc-1156-33006266/complaints)) Quote: “Apparently, it is their normal practice to call you back after you cancel to "confirm" the cancellation and because I did not get the message and call them back, they kept charging me.”
- First-hand BBB review (Rebecca W., December 11, 2023): asked not to renew, then was billed for four months after the term because she did not call again; the company replied she had agreed to reach back out when the contract ended. (sources [12](https://www.bbb.org/us/ca/elk-grove/profile/pest-control/official-pest-prevention-inc-1156-33006266/customer-reviews)) Quote: “When I called they said I didnt call again to cancel even though they read back to me my notes on file that I requested NOT to extend.”

## How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Official Pest Prevention’s score on this factor: 4.5 out of 10.

- 12-month minimum term (sources [12](https://www.bbb.org/us/ca/elk-grove/profile/pest-control/official-pest-prevention-inc-1156-33006266/customer-reviews), [13](https://www.officialpestprevention.com/terms-and-conditions/)) _Counted in the score: −1_
- Early-cancellation fee 100% of remaining balance (sources [10](https://www.bbb.org/us/ca/elk-grove/profile/pest-control/official-pest-prevention-inc-1156-33006266/complaints), [12](https://www.bbb.org/us/ca/elk-grove/profile/pest-control/official-pest-prevention-inc-1156-33006266/customer-reviews), [13](https://www.officialpestprevention.com/terms-and-conditions/), [14](https://www.bbb.org/us/ca/elk-grove/profile/pest-control/official-pest-prevention-inc-1156-33006266/complaints?page=2)) _Counted in the score: −3_
- Auto-renews (sources [12](https://www.bbb.org/us/ca/elk-grove/profile/pest-control/official-pest-prevention-inc-1156-33006266/customer-reviews), [13](https://www.officialpestprevention.com/terms-and-conditions/)) _Counted in the score: −0.5_
- Customer accounts of terms misstated at the sale (1 documented) (sources [23](https://www.angi.com/companylist/us/ca/elk-grove/official-pest-prevention-inc-reviews-1.htm)) _Counted in the score: −1_

## Pest control in California

- [#20 of 38 in California](https://handshakereviews.com/rankings/pest-control-california.md): [Sacramento area](https://handshakereviews.com/pest-control/sacramento.md), [Fresno area](https://handshakereviews.com/pest-control/fresno.md)

## Similar companies in California

- [Spidexx Pest Control & Termite](https://handshakereviews.com/companies/spidexx-pest-control-and-termite.md) · #18 of 38 · State Score 8.0 · [How to cancel (Spidexx Pest Control & Termite)](https://handshakereviews.com/companies/spidexx-pest-control-and-termite/cancel.md)
- [HomeTeam Pest Defense](https://handshakereviews.com/companies/hometeam-pest-defense.md) · #19 of 38 · State Score 7.8
- [Preventive Pest Control](https://handshakereviews.com/companies/preventive-pest-control.md) · #21 of 38 · State Score 7.6 · [How to cancel (Preventive Pest Control)](https://handshakereviews.com/companies/preventive-pest-control/cancel.md)
- [Bell Pest Control](https://handshakereviews.com/companies/bell-pest-control.md) · #22 of 38 · State Score 7.6

## Related

- [Official Pest Prevention review](https://handshakereviews.com/companies/official-pest-prevention.md)
- [Is Official Pest Prevention legit?](https://handshakereviews.com/companies/official-pest-prevention/legit.md)
- [Rankings by state](https://handshakereviews.com/rankings/pest-control-west.md)
- [How we review companies](https://handshakereviews.com/how-we-review.md)

## Sources

Numbered as in the full source list of [the Official Pest Prevention review](https://handshakereviews.com/companies/official-pest-prevention.md). Dates are when our researchers retrieved each page.

10. [bbb.org](https://www.bbb.org/us/ca/elk-grove/profile/pest-control/official-pest-prevention-inc-1156-33006266/complaints) — Contracts and sales · retrieved October 28, 2026
12. [bbb.org](https://www.bbb.org/us/ca/elk-grove/profile/pest-control/official-pest-prevention-inc-1156-33006266/customer-reviews) — Contracts and sales · retrieved October 28, 2026
13. [officialpestprevention.com](https://www.officialpestprevention.com/terms-and-conditions/) — Contracts and sales · retrieved October 28, 2026
14. [bbb.org](https://www.bbb.org/us/ca/elk-grove/profile/pest-control/official-pest-prevention-inc-1156-33006266/complaints?page=2) — Contracts and sales · retrieved October 28, 2026
23. [Angi — Elk Grove, California profile (the company’s Angi profile; all its offices are in California)](https://www.angi.com/companylist/us/ca/elk-grove/official-pest-prevention-inc-reviews-1.htm) — angi.com · Customer reviews · retrieved October 28, 2026

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