---
title: "How do I cancel Polaris Pest Control, and is there a cancellation fee?"
description: "Polaris Pest Control’s own terms or statements set a $279 cancellation fee. Customers also report contract terms starting at 24 months."
url: "https://handshakereviews.com/companies/polaris-pest-control/cancel"
markdown_url: "https://handshakereviews.com/companies/polaris-pest-control/cancel.md"
updated: "2026-11-05"
site: "Handshake D2D News & Reviews"
---

# How do I cancel Polaris Pest Control, and is there a cancellation fee?

By [Uri Mittelman](https://handshakereviews.com/authors/uri-mittelman.md), Editor · Research and verification: Handshake Research Desk · Updated November 5, 2026

[Review](https://handshakereviews.com/companies/polaris-pest-control.md) · [Is it legit?](https://handshakereviews.com/companies/polaris-pest-control/legit.md) · How to cancel

**Answer:** As of November 5, 2026, Polaris Pest Control’s own terms or statements set a $279 cancellation fee. Customers report contract terms starting at 24 months. Service continues after the initial term until you cancel. Canceling is by phone only. One customer account describes terms misstated at the sale. Its sales and contract fairness score is 2.5 out of 10.

## What the record says about canceling Polaris Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

- Published service terms (“AGREEMENT’S TERMS AND CONDITIONS”, incorporated into the customer agreement with the “Customer Welcome Form”): after the initial term the agreement renews automatically; canceling before the end of the initial term costs 60% of the remaining balance of the initial term; prices may rise after the initial term. (sources [18](https://polarispestcontrol.com/terms-conditions/)) Quote: “After the initial term of service (see Customer Welcome Form), this Agreement is automatically renewable on a regular basis, conforming to the original interval specified in the Customer Welcome Form.”
- Published service terms: binding AAA arbitration of any dispute, jury-trial waiver and class/collective-action waiver. (sources [18](https://polarispestcontrol.com/terms-conditions/)) Quote: “shall be resolved exclusively by and through binding arbitration pursuant to the applicable rules and procedures of the American Arbitration Association.”
- Published service terms: general pest service is one service every three months plus re-treatments; the length of the initial term is set in the Customer Welcome Form (not published); three-business-day right to cancel; the terms cover general pest only (termite and other services are separate contracts). The page is headed “Website Terms & Conditions” but its text is the service agreement’s terms (“as incorporated into the Agreement with Customer”). (sources [18](https://polarispestcontrol.com/terms-conditions/)) Quote: “consisting of one service every three months and additional service treatments as deemed necessary by POLARIS”
- Company BBB reply (07/14/2025, signed “Greenway Office Manager”): the signed agreement includes a $279 early termination fee. (sources [17](https://www.bbb.org/us/nm/albuquerque/profile/pest-control/polaris-pest-control-0806-99183815/complaints)) Quote: “This agreement includes an early termination fee of $279, which covers the costs associated with ending the service before the contract term is completed.”
- Company BBB reply (11/18/2024): balance breakdown includes an “Early Termination Additional Charge” of $279.00 after the agreement was ended early. (sources [17](https://www.bbb.org/us/nm/albuquerque/profile/pest-control/polaris-pest-control-0806-99183815/complaints)) Quote: “8/26/2024 Early Termination Additional Charge: $279.00”
- Company BBB reply (01/22/2026): any request to close an account requires the customer to call the office and verify account information; emailed cancellation requests were not processed. (sources [17](https://www.bbb.org/us/nm/albuquerque/profile/pest-control/polaris-pest-control-0806-99183815/complaints)) Quote: “For security and accuracy, any account change or request to close an account requires the customer to call our office and verify account information.”
- Company BBB replies (09/17/2026 and 10/08/2026): cancellations require speaking with the account holder directly and an additional conversation; the customer was asked to call back. (sources [17](https://www.bbb.org/us/nm/albuquerque/profile/pest-control/polaris-pest-control-0806-99183815/complaints)) Quote: “When a customer requests to cancel their service, our process requires us to speak with the account holder and complete an additional conversation with another”
- Customer report (BBB, 01/19/2026): completed a 2-year contract in 10/2025, sent written notices and 5-7 emails to cancel, and was still scheduled and billed. (sources [17](https://www.bbb.org/us/nm/albuquerque/profile/pest-control/polaris-pest-control-0806-99183815/complaints)) Quote: “I had completed a 2 year contract in 10/25. I sent 2 written notices that I no longer required service.”
- Customer report (BBB rejection, 08/14/2025): the salesman said at the end of the presentation that canceling before 2 years would cost a fee of “like $400”. (sources [17](https://www.bbb.org/us/nm/albuquerque/profile/pest-control/polaris-pest-control-0806-99183815/complaints)) Quote: “they then add the threat at the end of the presentation that should you try to cancel before 2 YEARS have passed of paying them they'll charge you some astronomical fee of like $400.”
- Customer report (BBB, 07/09/2024): the signed agreement said canceling would cost $279. (sources [16](https://www.bbb.org/us/nm/albuquerque/profile/pest-control/polaris-pest-control-0806-99183815/complaints?page=2)) Quote: “She signed their agreement that said if we cancelled, we owe $279.”

## How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Polaris Pest Control’s score on this factor: 2.5 out of 10.

- 24-month minimum term (sources [17](https://www.bbb.org/us/nm/albuquerque/profile/pest-control/polaris-pest-control-0806-99183815/complaints)) _Counted in the score: −3_
- Early-cancellation fee $279 (sources [16](https://www.bbb.org/us/nm/albuquerque/profile/pest-control/polaris-pest-control-0806-99183815/complaints?page=2), [17](https://www.bbb.org/us/nm/albuquerque/profile/pest-control/polaris-pest-control-0806-99183815/complaints), [18](https://polarispestcontrol.com/terms-conditions/)) _Counted in the score: −2_
- Auto-renews (sources [18](https://polarispestcontrol.com/terms-conditions/)) _Counted in the score: −0.5_
- Phone-only cancellation (sources [17](https://www.bbb.org/us/nm/albuquerque/profile/pest-control/polaris-pest-control-0806-99183815/complaints)) _Counted in the score: −0.5_
- Mandatory arbitration / class-action waiver (sources [18](https://polarispestcontrol.com/terms-conditions/)) _Counted in the score: −0.5_
- Customer accounts of terms misstated at the sale (1 documented) (sources [17](https://www.bbb.org/us/nm/albuquerque/profile/pest-control/polaris-pest-control-0806-99183815/complaints)) _Counted in the score: −1_

## Pest control by state

- [#8 of 14 in New Mexico](https://handshakereviews.com/rankings/pest-control-new-mexico.md): [Albuquerque area](https://handshakereviews.com/pest-control/albuquerque.md)
- [#45 of 58 in Texas](https://handshakereviews.com/rankings/pest-control-texas.md): [El Paso area](https://handshakereviews.com/pest-control/el-paso.md)

## Similar companies in New Mexico

- [Preventive Pest Control](https://handshakereviews.com/companies/preventive-pest-control.md) · #6 of 14 · State Score 8.0 · [How to cancel (Preventive Pest Control)](https://handshakereviews.com/companies/preventive-pest-control/cancel.md)
- [Insight Pest Solutions](https://handshakereviews.com/companies/insight-pest-solutions.md) · #7 of 14 · State Score 7.8 · [How to cancel (Insight Pest Solutions)](https://handshakereviews.com/companies/insight-pest-solutions/cancel.md)
- [Bug Out](https://handshakereviews.com/companies/bug-out.md) · #9 of 14 · State Score 7.7
- [Prime Pest and Lawn](https://handshakereviews.com/companies/prime-pest-and-lawn.md) · #10 of 14 · State Score 7.1 · [How to cancel (Prime Pest and Lawn)](https://handshakereviews.com/companies/prime-pest-and-lawn/cancel.md)

## Related

- [Polaris Pest Control review](https://handshakereviews.com/companies/polaris-pest-control.md)
- [Is Polaris Pest Control legit?](https://handshakereviews.com/companies/polaris-pest-control/legit.md)
- [Rankings by state](https://handshakereviews.com/rankings/pest-control-west.md)
- [How we review companies](https://handshakereviews.com/how-we-review.md)

## Sources

Numbered as in the full source list of [the Polaris Pest Control review](https://handshakereviews.com/companies/polaris-pest-control.md). Dates are when our researchers retrieved each page.

16. [bbb.org](https://www.bbb.org/us/nm/albuquerque/profile/pest-control/polaris-pest-control-0806-99183815/complaints?page=2) — Contracts and sales · retrieved October 28, 2026
17. [bbb.org](https://www.bbb.org/us/nm/albuquerque/profile/pest-control/polaris-pest-control-0806-99183815/complaints) — Contracts and sales · retrieved October 28, 2026
18. [polarispestcontrol.com](https://polarispestcontrol.com/terms-conditions/) — Contracts and sales · retrieved October 28, 2026

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