---
title: "How do I cancel Prime Pest and Lawn, and is there a cancellation fee?"
description: "Prime Pest and Lawn’s own terms or statements set a 12-month minimum term. Customers also report early-cancellation fees such as $200."
url: "https://handshakereviews.com/companies/prime-pest-and-lawn/cancel"
markdown_url: "https://handshakereviews.com/companies/prime-pest-and-lawn/cancel.md"
updated: "2026-11-05"
site: "Handshake D2D News & Reviews"
---

# How do I cancel Prime Pest and Lawn, and is there a cancellation fee?

By [Uri Mittelman](https://handshakereviews.com/authors/uri-mittelman.md), Editor · Research and verification: Handshake Research Desk · Updated November 5, 2026

[Review](https://handshakereviews.com/companies/prime-pest-and-lawn.md) · [Is it legit?](https://handshakereviews.com/companies/prime-pest-and-lawn/legit.md) · How to cancel · [Records](https://handshakereviews.com/companies/prime-pest-and-lawn/records.md)

**Answer:** As of November 5, 2026, Prime Pest and Lawn’s own terms or statements set a 12-month minimum term. Customers report early-cancellation fees such as $200. Service continues after the initial term until you cancel. Canceling is by phone only. Ten customer accounts describe terms misstated at the sale. Its sales and contract fairness score is 3.0 out of 10.

## What the record says about canceling Prime Pest and Lawn

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

- Company statement quoting its service agreement: after the contracted year, service continues on the same billing and frequency until the customer cancels with 30 days’ notice (automatic continuation). (sources [16](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints?page=2)) Quote: “Per the contract, "services continue on the same billing and frequency until cancelled with a 30 day notice."”
- Company statement: one customer’s initial committed period ran 9/30/24 - 9/28/25 (one year), after which services continue until canceled with 30-day notice. (sources [16](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints?page=2)) Quote: “I see your initial committed period with us was 9/30/24 - 9/28/25 then from there services continue until cancelled with 30 day notice.”
- Company statement: the signed agreement requires 30-day written notice to stop service. (sources [17](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints?page=3)) Quote: “On your signed agreement it states that services will continue until 30 day written notice.”
- Company statement (reply quoted in full on the BBB file): “we require a 30 day notice for cancellation”; services continue after the minimum obligation until notice is given. (sources [16](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints?page=2)) Quote: “In response to any cancellation request, services continue until cancelled with a 30 day written notice as stated in the service agreement.”
- Company statement in an email to a Texas customer (quoted in the customer’s BBB complaint): cancellations are not accepted by message or email; the account stays active until the customer calls the office. (sources [11](https://www.bbb.org/us/tx/wolfforth/profile/pest-control/prime-pest-and-lawn-0875-91352728/complaints)) Quote: “We do not accept cancellations via message/email. Due to security reasons. However, we will be more than happy to assist you via phone call. Please give our office a call.”
- Company statements on contract length: a one-year agreement for one customer (“May 30th 2025 ... through May 30th 2026”), a “24 month agreement” for another, and a “year agreement” quarterly plan for a third; the company offered to change one 24-month contract to 12 months. (sources [16](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints?page=2), [18](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints)) Quote: “You signed up May 30th 2025 so that would go through May 30th 2026.”
- Company statement: the signed agreement contains an early-termination provision (amount not stated); the company offered to reduce one customer’s early-termination amount to $125 as a goodwill accommodation. (sources [12](https://www.bbb.org/us/ok/lawton/profile/lawn-maintenance/prime-pest-and-lawn-0995-90133921/complaints)) Quote: “The signed agreement also contains an early termination provision. Nevertheless, in an effort to resolve this matter amicably, Prime is willing to reduce the early termination amount to $125 as a one-time goodwill accommodation.”
- Complainant: emailed to cancel and was told to call the office; then waited for a cancellation-services callback. (sources [16](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints?page=2)) Quote: “I initially emailed them asking for them to cancel my service, and they said I would need to call the office”
- Complainant (for a 95-year-old customer): the company would not let the family pay the stated $370 cancellation fee and required the customer to call personally. (sources [18](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints)) Quote: “I then offered to pay the stated cancellation fee of $370 in order to resolve this matter immediately. I was told this was not allowed and that my 95-year-old father-in-law would need to personally call to cancel the service”
- Reviewer: the company will not accept cancellation in writing and requires a call. (sources [19](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/customer-reviews)) Quote: “They won't let you end anything in writing. They want you to call, but never return your calls.”
- $299 cancellation fee demanded; complainant says she was told the term was 12 months but it is 24. (sources [20](https://www.bbb.org/us/tx/el-paso/profile/lawn-care/prime-pest-and-lawn-el-paso-0895-99174872/complaints)) Quote: “they refused to allow me to cancel or close my account unless I paid a $299 cancellation fee.”
- $311 early-termination fee demanded on what the company called a two-year contract. (sources [11](https://www.bbb.org/us/tx/wolfforth/profile/pest-control/prime-pest-and-lawn-0875-91352728/complaints)) Quote: “the company claimed I signed a two-year contract and demanded a $311 early termination fee”
- $399.99 cancellation fee demanded. (sources [21](https://www.bbb.org/us/tx/wolfforth/profile/pest-control/prime-pest-and-lawn-0875-91352728/customer-reviews)) Quote: “The company informed me that I could not cancel without paying a $399.99 cancellation fee”
- “300 to cancel”; contract not mentioned at the sale. (sources [21](https://www.bbb.org/us/tx/wolfforth/profile/pest-control/prime-pest-and-lawn-0875-91352728/customer-reviews)) Quote: “They dont mention contract. 300 to cancel”
- $250 to cancel (company later offered $125). (sources [12](https://www.bbb.org/us/ok/lawton/profile/lawn-maintenance/prime-pest-and-lawn-0995-90133921/complaints)) Quote: “To cancel, I'd have to pay 250.00.”
- Almost $400 to cancel after being told there was no cancellation fee. (sources [13](https://www.bbb.org/us/co/colorado-springs/profile/pest-control/prime-pest-and-lawn-0785-1000035195/customer-reviews)) Quote: “I was then told it would cost almost $400 to cancel.”
- $400 to cancel. (sources [13](https://www.bbb.org/us/co/colorado-springs/profile/pest-control/prime-pest-and-lawn-0785-1000035195/customer-reviews)) Quote: “To the tune of $400 to cancel.”
- $350 to get out of a 2-year contract. (sources [13](https://www.bbb.org/us/co/colorado-springs/profile/pest-control/prime-pest-and-lawn-0785-1000035195/customer-reviews)) Quote: “have to pay $350 to get out of this contract.”
- $399.00 termination fee charged on cancellation after the first visit. (sources [18](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints)) Quote: “it was not without charging me a termination fee of $399.00”
- $399 early-termination fee quoted. (sources [18](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints)) Quote: “or i could cancel early for a $399 termination fee.”
- $490.09 to cancel a two-year weed contract the customer says was presented as a free trial. (sources [16](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints?page=2)) Quote: “the company is now willing to cancel the contact providing I pay $490.09.”
- $200 cancellation fee. (sources [22](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/customer-reviews?page=2)) Quote: “$200 CANCELLATION FEE”
- $299 to cancel; told it was a two-year agreement. (sources [19](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/customer-reviews)) Quote: “they want to charge us 299 to cancel. They said we were signed for two years.”
- A little over $400 owed after canceling. (sources [23](https://www.google.com/maps?cid=2959293838767873085#reviews-relevant)) Quote: “Now I'm having to pay a lil over $400 for a service that I'm not even going to be receiving.”

## How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Prime Pest and Lawn’s score on this factor: 3.0 out of 10.

- 12-month minimum term (sources [16](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints?page=2), [18](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints)) _Counted in the score: −1_
- Early-cancellation fee $200 (sources [11](https://www.bbb.org/us/tx/wolfforth/profile/pest-control/prime-pest-and-lawn-0875-91352728/complaints), [12](https://www.bbb.org/us/ok/lawton/profile/lawn-maintenance/prime-pest-and-lawn-0995-90133921/complaints), [13](https://www.bbb.org/us/co/colorado-springs/profile/pest-control/prime-pest-and-lawn-0785-1000035195/customer-reviews), [16](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints?page=2)) _Counted in the score: −2_
- Auto-renews (sources [16](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints?page=2)) _Counted in the score: −0.5_
- Phone-only cancellation (sources [11](https://www.bbb.org/us/tx/wolfforth/profile/pest-control/prime-pest-and-lawn-0875-91352728/complaints), [16](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints?page=2), [17](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints?page=3), [18](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints)) _Counted in the score: −0.5_
- Customer accounts of terms misstated at the sale (10 documented) (sources [12](https://www.bbb.org/us/ok/lawton/profile/lawn-maintenance/prime-pest-and-lawn-0995-90133921/complaints), [13](https://www.bbb.org/us/co/colorado-springs/profile/pest-control/prime-pest-and-lawn-0785-1000035195/customer-reviews), [16](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints?page=2), [17](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints?page=3)) _Counted in the score: −2_
- Customer accounts of reps ignoring no-soliciting signs or knocking late (3 documented) (sources [13](https://www.bbb.org/us/co/colorado-springs/profile/pest-control/prime-pest-and-lawn-0785-1000035195/customer-reviews), [15](https://nextdoor.com/p/3P56pyYRtRBt/), [18](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints)) _Counted in the score: −1_

## Pest control by state

- [#49 of 58 in Texas](https://handshakereviews.com/rankings/pest-control-texas.md): [Austin area](https://handshakereviews.com/pest-control/austin.md), [El Paso area](https://handshakereviews.com/pest-control/el-paso.md)
- [#34 of 37 in Arizona](https://handshakereviews.com/rankings/pest-control-arizona.md): [Tucson area](https://handshakereviews.com/pest-control/tucson.md)
- [#20 of 21 in Colorado](https://handshakereviews.com/rankings/pest-control-colorado.md): [Colorado Springs area](https://handshakereviews.com/pest-control/colorado-springs.md)
- [#10 of 14 in New Mexico](https://handshakereviews.com/rankings/pest-control-new-mexico.md): [Las Cruces area](https://handshakereviews.com/pest-control/las-cruces.md)
- [#18 of 19 in Oklahoma](https://handshakereviews.com/rankings/pest-control-oklahoma.md)
- [#16 of 25 in Utah](https://handshakereviews.com/rankings/pest-control-utah.md): [Salt Lake City area](https://handshakereviews.com/pest-control/salt-lake-city.md), [Ogden area](https://handshakereviews.com/pest-control/ogden.md)

## Similar companies in Texas

- [Insight Pest Solutions](https://handshakereviews.com/companies/insight-pest-solutions.md) · #47 of 58 · State Score 7.1 · [How to cancel (Insight Pest Solutions)](https://handshakereviews.com/companies/insight-pest-solutions/cancel.md)
- [White Knight Pest Control](https://handshakereviews.com/companies/white-knight-pest-control.md) · #48 of 58 · State Score 7.0 · [How to cancel (White Knight Pest Control)](https://handshakereviews.com/companies/white-knight-pest-control/cancel.md)
- [Hawx Pest Control](https://handshakereviews.com/companies/hawx-pest-control.md) · #50 of 58 · State Score 6.8 · [How to cancel (Hawx Pest Control)](https://handshakereviews.com/companies/hawx-pest-control/cancel.md)
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## Related

- [Prime Pest and Lawn review](https://handshakereviews.com/companies/prime-pest-and-lawn.md)
- [Is Prime Pest and Lawn legit?](https://handshakereviews.com/companies/prime-pest-and-lawn/legit.md)
- [Rankings by state](https://handshakereviews.com/rankings/pest-control-west.md)
- [How we review companies](https://handshakereviews.com/how-we-review.md)

## Sources

Numbered as in the full source list of [the Prime Pest and Lawn review](https://handshakereviews.com/companies/prime-pest-and-lawn.md). Dates are when our researchers retrieved each page.

11. [bbb.org](https://www.bbb.org/us/tx/wolfforth/profile/pest-control/prime-pest-and-lawn-0875-91352728/complaints) — Contracts and sales · retrieved October 27, 2026
12. [bbb.org](https://www.bbb.org/us/ok/lawton/profile/lawn-maintenance/prime-pest-and-lawn-0995-90133921/complaints) — Contracts and sales · retrieved October 27, 2026
13. [bbb.org](https://www.bbb.org/us/co/colorado-springs/profile/pest-control/prime-pest-and-lawn-0785-1000035195/customer-reviews) — Contracts and sales · retrieved October 27, 2026
15. [nextdoor.com](https://nextdoor.com/p/3P56pyYRtRBt/) — Contracts and sales · retrieved October 27, 2026
16. [bbb.org](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints?page=2) — Contracts and sales · retrieved October 27, 2026
17. [bbb.org](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints?page=3) — Contracts and sales · retrieved October 27, 2026
18. [bbb.org](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/complaints) — Contracts and sales · retrieved October 27, 2026
19. [bbb.org](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/customer-reviews) — Contracts and sales · retrieved October 27, 2026
20. [bbb.org](https://www.bbb.org/us/tx/el-paso/profile/lawn-care/prime-pest-and-lawn-el-paso-0895-99174872/complaints) — Contracts and sales · retrieved October 27, 2026
21. [bbb.org](https://www.bbb.org/us/tx/wolfforth/profile/pest-control/prime-pest-and-lawn-0875-91352728/customer-reviews) — Contracts and sales · retrieved October 27, 2026
22. [bbb.org](https://www.bbb.org/us/ut/salt-lake-city/profile/pest-control/prime-pest-and-lawn-llc-1126-90028790/customer-reviews?page=2) — Contracts and sales · retrieved October 27, 2026
23. [google.com](https://www.google.com/maps?cid=2959293838767873085#reviews-relevant) — Contracts and sales · retrieved October 27, 2026

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