--- title: "How do I cancel The Bug Master, and is there a cancellation fee?" description: "The Bug Master’s own terms or statements set a 12-month minimum term. Service continues after the initial term until you cancel." url: "https://handshakereviews.com/companies/the-bug-master/cancel" markdown_url: "https://handshakereviews.com/companies/the-bug-master/cancel.md" updated: "2026-11-03" site: "Handshake D2D News & Reviews" --- # How do I cancel The Bug Master, and is there a cancellation fee? By [Uri Mittelman](https://handshakereviews.com/authors/uri-mittelman.md), Editor · Research and verification: Handshake Research Desk · Updated November 3, 2026 [Review](https://handshakereviews.com/companies/the-bug-master.md) · [Is it legit?](https://handshakereviews.com/companies/the-bug-master/legit.md) · How to cancel · [Compare](https://handshakereviews.com/compare/sureguard-lawn-and-pest-vs-the-bug-master.md) **Answer:** As of November 3, 2026, The Bug Master’s own terms or statements set a 12-month minimum term. Service continues after the initial term until you cancel. Its sales and contract fairness score is 8.5 out of 10. The Bug Master ranks #6 of 164 in the West. ## What the record says about canceling The Bug Master Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words. - Company (BBB response, 03/09/2026): the residential Pest Plus plan is an annual program billed monthly with quarterly visits, i.e. a 12-month term. (sources [9](https://www.bbb.org/us/tx/austin/profile/pest-control/the-bug-master-0825-42185/complaints)) Quote: “Our Pest Plus plan is an annual pest protection program billed in monthly installments for affordability, with service visits scheduled quarterly.” - Company (BBB responses, 07/18/2024 and 08/07/2024, commercial apartment customer): its termite/Sentricon agreement includes an auto-renewal clause; annual termite and Sentricon station fees renew automatically because the stations are leased. (sources [9](https://www.bbb.org/us/tx/austin/profile/pest-control/the-bug-master-0825-42185/complaints)) Quote: “The agreement, which was signed by their office management team and included an auto-renewal clause, requires yearly fees for Termite and Sentricon stations that renew automatically because the Sentricon stations are leased.” - Not published: the website shows no service agreement, cancellation method, early-cancellation fee or arbitration terms (FAQ, location and package pages checked; FAQ accordions expanded). (sources [10](https://thebugmaster.com/frequently-asked-questions/)) Quote: “Is a Protection Plan necessary for my home?” - Consumer report (BBB complaint 02/03/2026): customer says they tried to cancel in November 2025 and kept being billed monthly and threatened with collections; company replied it could not find the account. (sources [9](https://www.bbb.org/us/tx/austin/profile/pest-control/the-bug-master-0825-42185/complaints)) Quote: “We have attempted to cancel the service from November 2025. But the company keeps charging on a monthly basis which is not under any contractual agreement.” ## How it affects the Handshake Score Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. The Bug Master’s score on this factor: 8.5 out of 10. - 12-month minimum term (sources [9](https://www.bbb.org/us/tx/austin/profile/pest-control/the-bug-master-0825-42185/complaints)) _Counted in the score: −1_ - Auto-renews (sources [9](https://www.bbb.org/us/tx/austin/profile/pest-control/the-bug-master-0825-42185/complaints)) _Counted in the score: −0.5_ ## Pest control in Texas - [#17 of 58 in Texas](https://handshakereviews.com/rankings/pest-control-texas.md): [Houston area](https://handshakereviews.com/pest-control/houston.md), [San Antonio area](https://handshakereviews.com/pest-control/san-antonio.md), [Austin area](https://handshakereviews.com/pest-control/austin.md), [Killeen area](https://handshakereviews.com/pest-control/killeen.md) and 1 more ## Similar companies in Texas - [Killum Pest Control](https://handshakereviews.com/companies/killum-pest-control.md) · #15 of 58 · State Score 8.5 - [Romex Pest & Termite Control](https://handshakereviews.com/companies/romex-pest-and-termite-control.md) · #16 of 58 · State Score 8.4 · [How to cancel (Romex Pest & Termite Control)](https://handshakereviews.com/companies/romex-pest-and-termite-control/cancel.md) - [Forterra Pest Control](https://handshakereviews.com/companies/forterra-pest-control.md) · #18 of 58 · State Score 8.4 · [How to cancel (Forterra Pest Control)](https://handshakereviews.com/companies/forterra-pest-control/cancel.md) - [EnviroCon Pest Control](https://handshakereviews.com/companies/envirocon-pest-control.md) · #19 of 58 · State Score 8.4 ## Related - [The Bug Master review](https://handshakereviews.com/companies/the-bug-master.md) - [Is The Bug Master legit?](https://handshakereviews.com/companies/the-bug-master/legit.md) - [Rankings by state](https://handshakereviews.com/rankings/pest-control-west.md) - [How we review companies](https://handshakereviews.com/how-we-review.md) ## Sources Numbered as in the full source list of [the Bug Master review](https://handshakereviews.com/companies/the-bug-master.md). Dates are when our researchers retrieved each page. 9. [bbb.org](https://www.bbb.org/us/tx/austin/profile/pest-control/the-bug-master-0825-42185/complaints) — Contracts and sales · retrieved October 27, 2026 10. [thebugmaster.com](https://thebugmaster.com/frequently-asked-questions/) — Contracts and sales · retrieved October 27, 2026 _Markdown version of https://handshakereviews.com/companies/the-bug-master/cancel. Every page on this site has one: add `.md` to the path or request it with `Accept: text/markdown`. Site guide for agents: https://handshakereviews.com/llms.txt._