---
title: "How do I cancel Urbanex Pest Control, and is there a cancellation fee?"
description: "Urbanex Pest Control’s own terms or statements set a 12-month minimum term and a $150 cancellation fee. Canceling is by phone only."
url: "https://handshakereviews.com/companies/urbanex-pest-control/cancel"
markdown_url: "https://handshakereviews.com/companies/urbanex-pest-control/cancel.md"
updated: "2026-11-05"
site: "Handshake D2D News & Reviews"
---

# How do I cancel Urbanex Pest Control, and is there a cancellation fee?

By [Uri Mittelman](https://handshakereviews.com/authors/uri-mittelman.md), Editor · Research and verification: Handshake Research Desk · Updated November 5, 2026

[Review](https://handshakereviews.com/companies/urbanex-pest-control.md) · [Is it legit?](https://handshakereviews.com/companies/urbanex-pest-control/legit.md) · How to cancel

**Answer:** As of November 5, 2026, Urbanex Pest Control’s own terms or statements set a 12-month minimum term. In a BBB complaint response, Urbanex Pest Control said: “The customer ultimately chose to pay the $150 early-termination fee to finalize cancellation.” Service continues after the initial term until you cancel. Canceling is by phone only.

## What the record says about canceling Urbanex Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

- Company statement: the standard residential plan is a one-year service agreement, with an early-termination fee tied to the promotional discount on the initial service. (sources [17](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=5)) Quote: “At the time of sign-up, your account was set up under our standard one-year service agreement, which includes an early termination fee as part of the promotional pricing offered of $250 off the initial service.”
- Company statement: the early-termination fee applies when service ends before the 12-month term or the minimum of seven recurring services on a 60-day schedule. (sources [10](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=6)) Quote: “As outlined in our service agreement, the early termination fee applies when a subscription is ended before completing the 12-month term or the minimum of seven recurring services on a 60-day schedule.”
- Company statement: cancellations must be made by phone. (sources [17](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=5)) Quote: “For documentation and security purposes, cancellations must be made via phone.”
- Company statement (later wording): written cancellation requests are accepted but the agreement requires verbal confirmation. (sources [19](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=3)) Quote: “Written cancellation requests are accepted; however, the agreement requires verbal confirmation to ensure proper identity verification and to close out scheduled services.”
- Company statement: the agreement has no automatic renewal clause, but after the first year service continues on a service-to-service basis. (sources [20](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=7)) Quote: “This agreement did not include an automatic renewal clause, meaning that after the first year, services transitioned to a service-to-service basis.”
- Company statement: after the term, customers may cancel at no cost or continue month to month with no new contract. (sources [17](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=5)) Quote: “After this visit, as outlined in your agreement, you are welcome to cancel at no additional cost or continue on a month-to-month basis with no new contract required.”
- Company-stated fee amounts in individual accounts: $150 (several accounts), $175, $200 and $250; the fee equals the initial-service discount when that exceeds $150. (sources [10](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=6), [15](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints), [17](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=5), [19](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=3)) Quote: “The customer ultimately chose to pay the $150 early-termination fee to finalize cancellation.”
- Company statement: in the Austin/Cedar Park, Texas case the agreement “clearly noted the standard early termination fee”, required for promotional offers; cancellations within the first three days are exempt. (sources [10](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=6)) Quote: “clearly noted the standard early termination fee, which is required for promotional offers.”
- Company statement: quarterly service is commonly billed monthly over 12 months (e.g. $53/month instead of $159 per quarterly visit). (sources [10](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=6)) Quote: “you opted to pay $53.00 each month for 12 months, instead of paying $159.00 after each service was completed, approximately every 90 days.”
- Website guarantee: unlimited free re-services between visits and a refund of the last service payment if three re-services do not solve a covered problem. No published service agreement, terms of service, arbitration or class-action clause was found on urbanexpro.com (the sitemap lists no terms page). (sources [7](https://www.urbanexpro.com/)) Quote: “100% money-back guarantee. If we've been out three times for free re-services and your covered problem still isn't solved, we refund your last service payment.”
- Agreement text quoted by the company: cancellation within three business days is free; after that, canceling before completion costs the full initial-service discount or a $150 early-termination fee, whichever is greater; the contract can only be canceled by speaking with an account manager, and written requests are not accepted. (sources [18](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=4)) Quote: “CANCELLATION - You, the customer, may cancel this transaction without penalty any time PRIOR to midnight of the third business day after the date of this agreement transaction by speaking with an Urbanex Raleigh Account Manager. If for any reason, at any time, the contract is cancelled before its completion and the initial service has been performed, the customer agrees to pay the full initial service charge (including any initial service discounts originally provided as part of the contract) or a $150 early termination fee, whichever is greater.”
- Agreement text quoted by the company (generic branch wording): cancellation only by talking to an account manager; written requests are not accepted. (sources [18](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=4)) Quote: “This contract may only be cancelled by verbally communicating with an Urbanex Pest Control Account Manager; written communication such as email, text message, or letter will not be accepted as a request to cancel service.”
- Agreement Clause 6 quoted by the company: after the agreement ends, treatments continue at the same frequency until the customer cancels; canceling within 30 days of the next scheduled service costs the full recurring service price. (sources [15](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints)) Quote: “Clause 6 of the agreement provides: "Upon completion of this agreement treatments will continue at the same frequency until cancelled by the customer. Service may only be cancelled by verbally communicating with an Urbanex Atlanta Account Manager."”
- First-hand (Austin/Cedar Park, Texas): the customer says the rep agreed, after calling his supervisor, to waive the early-termination fee; the branch manager later said the rep had no authority to waive it, and the company charged it. (sources [10](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=6)) Quote: “He was there so long because we didnt agree on the REMOVEDtermination fee he repeatedly called his supervisor and finally came back and said they agreed to waive the REMOVEDearly termination fee.”
- First-hand (location not stated; complainant mentions the Texas Attorney General): the rep promised the first month free; the company charged the initial service ($100 plus tax, per the company) and later a $200 cancellation fee. In its reply the company says reps may defer but not waive the initial payment, and that it refunded the initial service ($108.25); it did not refund the $200 fee. (sources [19](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=3)) Quote: “I initially declined service but agreed after he clearly promised:First month free as a neighborhood promotion”

## How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Urbanex Pest Control’s score on this factor: 6.0 out of 10.

- 12-month minimum term (sources [10](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=6), [17](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=5)) _Counted in the score: −1_
- Early-cancellation fee $150 (sources [10](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=6), [15](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints), [17](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=5), [18](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=4)) _Counted in the score: −1_
- Auto-renews (sources [15](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints), [17](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=5), [20](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=7)) _Counted in the score: −0.5_
- Phone-only cancellation (sources [17](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=5), [18](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=4), [19](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=3)) _Counted in the score: −0.5_
- Customer accounts of terms misstated at the sale (1 documented) (sources [10](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=6)) _Counted in the score: −1_

## Pest control by state

- [#32 of 58 in Texas](https://handshakereviews.com/rankings/pest-control-texas.md): [Austin area](https://handshakereviews.com/pest-control/austin.md), [Fort Worth area](https://handshakereviews.com/pest-control/fort-worth.md), [Dallas area](https://handshakereviews.com/pest-control/dallas.md)
- [#10 of 12 in Arkansas](https://handshakereviews.com/rankings/pest-control-arkansas.md): [Northwest Arkansas](https://handshakereviews.com/pest-control/northwest-arkansas.md)

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## Related

- [Urbanex Pest Control review](https://handshakereviews.com/companies/urbanex-pest-control.md)
- [Is Urbanex Pest Control legit?](https://handshakereviews.com/companies/urbanex-pest-control/legit.md)
- [Rankings by state](https://handshakereviews.com/rankings/pest-control-west.md)
- [How we review companies](https://handshakereviews.com/how-we-review.md)

## Sources

Numbered as in the full source list of [the Urbanex Pest Control review](https://handshakereviews.com/companies/urbanex-pest-control.md). Dates are when our researchers retrieved each page.

7. [urbanexpro.com](https://www.urbanexpro.com/) — Company facts · retrieved October 27, 2026
10. [bbb.org](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=6) — Contracts and sales · retrieved October 27, 2026
15. [bbb.org](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints) — Contracts and sales · retrieved October 27, 2026
17. [bbb.org](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=5) — Contracts and sales · retrieved October 27, 2026
18. [bbb.org](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=4) — Contracts and sales · retrieved October 27, 2026
19. [bbb.org](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=3) — Contracts and sales · retrieved October 27, 2026
20. [bbb.org](https://www.bbb.org/us/tn/nashville/profile/pest-control/urbanex-pest-control-0573-37128502/complaints?page=7) — Contracts and sales · retrieved October 27, 2026

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