---
title: "Western Exterminator Review"
description: "Western Exterminator has a Handshake Score of 7.7 out of 10, ranking #75 of 164 in the West. It has 14,029 Google reviews averaging 4.7."
url: "https://handshakereviews.com/companies/western-exterminator"
markdown_url: "https://handshakereviews.com/companies/western-exterminator.md"
updated: "2026-11-05"
site: "Handshake D2D News & Reviews"
---

# Western Exterminator Review

By [Uri Mittelman](https://handshakereviews.com/authors/uri-mittelman.md), Editor · Research and verification: Handshake Research Desk · Updated November 5, 2026 · Verified October 27, 2026

Review · [Is it legit?](https://handshakereviews.com/companies/western-exterminator/legit.md) · [Compare](https://handshakereviews.com/compare/western-exterminator-vs-orkin.md) · [Records](https://handshakereviews.com/companies/western-exterminator/records.md)

Western Exterminator ranks #75 of 164 in the West, with a Handshake Score of 7.7 out of 10. The score is provisional because its confidence rating is Low; what holds it back is under “What we couldn’t verify.”

This page draws on 81 public sources retrieved October 27, 2026, and the record was verified on October 27, 2026. The sources are listed at the end.

## At a glance

- Rank and score: #75 of 164 in the West, Handshake Score 7.7 out of 10 (provisional: its confidence rating is Low); data confidence low.
- Door-to-door selling: not found in our research (badge “N/A”; this is not proof the company never sells door to door).
- Ownership: subsidiary, parent Rentokil Initial plc (operating company Rentokil North America, Inc.); assets acquired 2012.
- Headquarters: Wyomissing, Pennsylvania.
- Founded: 1921.
- Services on its record: general pest, termite (liquid, bait stations, fumigation/tenting), rodent, mosquito and tick, wildlife, bed bug, TAP insulation, crawl space restoration, commercial pest control.
- Record verified October 27, 2026.
- Website: https://www.westernexterminator.com

## How we scored it

Handshake Score: 7.7 out of 10, #75 of 164 in the West (provisional). Each factor is scored from 0 to 10; every point added or taken away is listed with the fact behind it.

- Customer satisfaction (weight 46.67%, nominal 35%): 8.8/10
  - Google 4.69 across 14,029 West reviews
  - Blended 4.69/5
- Complaint record (weight 10%): not scored
  - Complaint factor not scored: BBB totals (276 complaints in 3 yrs, grade A+) are company-wide and can’t be fairly compared to a West customer base; remaining weights renormalized
- Sales and contract fairness (weight 15%): not scored
  - Sales & contract factor not scored: no contract terms or sales-conduct findings in the record; remaining weights renormalized
- Licensing and compliance (weight 20%, nominal 15%): 8.0/10
  - Minor administrative penalty: Orange County Agricultural Commissioner civil penalty, NOPA EA-30-2026-063 (SPCB BR 5315; 16CCR 1983) ($850, September 23, 2024) (−0.5)
  - Minor administrative penalty: San Diego County Agricultural Commissioner civil penalty, NOPA EA-37-2025-012 (DPR PCB 39030; 3CCR 6724: b-e, FAC 11701.5, FAC 11732) ($750, September 27, 2024) (−0.5)
  - Minor administrative penalty: Contra Costa County Agricultural Commissioner civil penalty, NOPA EA-07-2024-019 (SPCB PR 6639; 3CCR 6684, 16CCR 1983) ($800, October 15, 2024) (−0.5)
  - Minor administrative penalty: Kern County Agricultural Commissioner civil penalty, NOPA EA-15-2025-030 (SPCB BR 5323; 3CCR 6678) ($250, December 29, 2024) (−0.5)
- Legal and regulatory record (weight 20%, nominal 15%): 8.0/10
  - California DAs (Alameda County with 28 other DAs and the LA City Attorney): $3.15M settlement with Terminix International Inc. and Rentokil North America, Inc. resolving findings of unlawful pesticide/hazardous-waste disposal at facilities statewide and improper customer-records disposal; the release says the companies operate Alameda County locations under the names Western Exterminator Company and Terminix (2026) (−2)
- Workplace score (weight 13.33%, nominal 10%): 6.0/10
  - Employee rating 3.40/5 (Indeed 3.4 from 143)

- Weighted average of the factors above: 8.1/10.
- Review volume 0: 14,029 Google reviews.
- Verification depth −0.4: 3 of 250 other reviews · 143 employee reviews.
- Locations 0: 29 locations.
- Handshake Score: 7.7/10.

Not scored for lack of records: complaint record, sales and contract fairness. The remaining weights were rescaled.

## What customers say

- Western Exterminator has 14,029 Google reviews across 29 West listings, averaging 4.7.
- BBB (company-wide, multi-brand (Rentokil North America, Inc. HQ…): 1.64/5, 99 reviews, retrieved October 27, 2026
- Trustpilot (company-wide (westernexterminator.com profile)): 3.0/5, 3 reviews, retrieved October 27, 2026
- Yelp (Tucson, Arizona (listing not identified by address)): 3.1/5, 18 reviews, retrieved October 27, 2026
- Negative themes recorded by our researchers: missed appointments / unanswered follow-up.

## Better Business Bureau

- Its BBB profile shows an A+ grade; its complaint count isn’t tied to its West locations.
- Not BBB accredited.
- BBB customer reviews: 1.64/5 average from 99 reviews.
- Retrieved October 27, 2026.

## Contracts and sales practices

- Door-to-door badge: N/A.
- Sales notes: No door-to-door evidence found. Searches for door-to-door, “knocked on my door” and summer sales with the brand name returned no Western Exterminator results (query western-exterminator-door); sales jobs found are hourly, inspection-based Residential Sales Specialist and outside (commercial) sales roles. Not proof of absence: Facebook, Nextdoor and Reddit could not be read directly.
- Residential plans are PestFree365 (25 covered pests) and PestFree365+ (39 pests), sold as year-round plans with regular scheduled treatments; a new plan requires purchasing a PestFree365 or PestFree365+ agreement and autopay.
- The company calls PestFree365+ its annual program. The agreement itself (term, renewal, cancellation, dispute terms) is not published on the website.
- Re-Treat Guarantee: covered pests between scheduled visits are re-treated at no extra cost.
- A curative upcharge applies if certain pests (bees, wasps, fleas, cockroaches, mice, rats and others) are present at the initial inspection.
- One-time treatment option with a 30-day guarantee.
- Payment is monthly.
- Third-party estimate (This Old House review, not the company): PestFree365 costs roughly $800 a year for a 2,000 sq ft home.

## Licensing and registrations

- Status and expiry are as the issuing agency’s record showed them on the date retrieved.
- Arizona · Arizona Department of Agriculture, Pest Management Division (business license search, opm.azda.gov) · Pest management business license · no. 10159 · status: Active · note: The record lists no registered branch offices (“This Company does NOT have any valid\current Branch Offices!”) and 9 applicators. Adjudicated complaints in the last 3 years: “No record(s) found!”. Category expiry dates are shown per QP category; no license-level expiry is shown on the detail page (the search list shows 05/31/2027).
- Arizona · Arizona Department of Agriculture, Pest Management Division (business license search, opm.azda.gov) · Pest management business license (registered branch offices) · no. 4008 · status: Active · expires May 31, 2028 · note: Both Western Exterminator branch addresses in Arizona are registered as Active branch offices of this Rentokil/Terminix license, expiring 05/31/2028. One adjudicated complaint is listed for license 4008 (No. 100976, respondent “TERMINIX”, adjudicated 11/22/2021); the order was not opened and nothing ties it to a Western Exterminator branch.
- Arizona · Arizona Department of Agriculture, Pest Management Division (business license search, opm.azda.gov) · Pest management business license · no. 9123 · status: Expired · expires May 31, 2025 · note: Expired license under the brand name, with no current QP, branch offices or applicators. The same address is currently licensed as Rentokil North America and registered as a branch office of Terminix Western, so the Phoenix branch operates under current licenses. Adjudicated complaints in the last 3 years: “No record(s) found!”. A second, older brand license (4026, expired 12/31/2012) predates the 2012 Rentokil purchase.
- California · Structural Pest Control Board (Department of Consumer Affairs) · Company Registration (Fumigation-Pest & Termite Control; SPCB Branches 1, 2 and 3) · no. 6639 · status: Active · expires December 31, 2035 · note: Company Registration (PR) 6639, the number BBB reports, is Active in the name “Western Exterminator Company”. The file lists 23 Active Western Exterminator Company branch offices: BR 5315 Anaheim, California; BR 5316 Los Angeles, California; BR 5317 Van Nuys, California; BR 5320 Riverside, California; BR 5321 Thousand Palms, California; BR 5322 Hayward, California; BR 5323 Bakersfield, California; BR 5325 Fresno, California; BR 5326 Pleasanton, California; BR 5327 San Jose, California; BR 5328 Sacramento, California; BR 5329 Ventura, California; BR 5330 Chino, California; BR 5331 Victorville, California; BR 5333 San Marcos, California; BR 5334 Santa Maria, California; BR 5335 Santa Rosa, California; BR 5339 Carson, California; BR 5340 North Las Vegas, Nevada; BR 5341 Reno, Nevada; BR 5342 Phoenix, Arizona; BR 5343 Salinas, California; BR 5799 Modesto, California. Every CA Google listing except El Monte matches a registered branch office; small address differences: Thousand Palms…

## Legal and regulatory record

- Only resolved government actions count toward the score. Summaries are our researchers’ wording of the source.
- [RESOLVED ACTION, counted in the legal and regulatory score (−2)] September 4, 2026 · California (Alameda County DA with 28 other California DAs and the Los Angeles City Attorney) · settlement: $3.15 million civil settlement between 29 California District Attorneys plus the Los Angeles City Attorney and Terminix International Inc. and Rentokil North America, Inc. (collectively “Terminix” in the release), resolving the prosecutors’ findings of unlawfully disposed pesticides and hazardous waste at the companies’ facilities statewide (investigated 2021-2024) and of improper management and disposal of customers’ private records. The release says the companies operate 5 Alameda County locations “under the names Western Exterminator Company and Terminix” in Hayward, Pleasanton and Union City; it does not say which facilities had violations or under which name. Western Exterminator Company holds SPCB branch offices in Hayward (BR 5322) and Pleasanton (BR 5326). The release says the company was cooperative and agreed to enhance its policies. Alameda County receives $160,000. Resolved.
- [Not counted in the legal score] March 26, 2026 · Solano County Agricultural Commissioner (California); DPR county civil-penalty list · enforcement: County agricultural commissioner civil penalty, Solano County: NOPA EA-48-2026-010 against “WESTERN EXTERMINATOR CO - SANTA ROSA BRANCH”; structural (SCP); incident date March 26, 2026; code section 3CCR 6726 ($250); final fine $250. Minor administrative penalty.
- [Not counted in the legal score] October 10, 2025 · Orange County Agricultural Commissioner (California); DPR county civil-penalty list · enforcement: County agricultural commissioner civil penalty, Orange County: NOPA EA-30-2026-075 against “WESTERN EXTERMINATOR CO 39003”; structural (SCP); incident date October 10, 2025; code section 16CCR 1970.42 ($250); final fine $250. Minor administrative penalty.
- [Not counted in the legal score] September 24, 2025 · Marin County Agricultural Commissioner (California); DPR county civil-penalty list · enforcement: County agricultural commissioner civil penalty, Marin County: NOPA EA-21-2026-005 against “WESTERN EXTERMINATOR CO”; structural (SCP); incident date September 24, 2025; code section 16CCR 1983 ($625); final fine $625. Minor administrative penalty.
- [Not counted in the legal score] September 23, 2025 · US OSHA (federal), Grass Valley, California facility · enforcement: OSHA civil penalty of $21,450 (“Serious”) against Rentokil North America, Inc. at 15088 Lorie Drive, Grass Valley, California (pest-control NAICS). Rentokil North America runs both Western Exterminator and Terminix in California, and the brand at this facility is not identified (Google Maps shows only a building at the address; it is not a Western branch on the company site). Not attributed to Western Exterminator. Source: Violation Tracker.
- [Not counted in the legal score] August 19, 2025 · Los Angeles County Agricultural Commissioner (California); DPR county civil-penalty list · enforcement: County agricultural commissioner civil penalty, Los Angeles County: NOPA EA-19-2025-208 against “Western Exterminator Company - Los Angeles (BR5316)”; agricultural (ACP); incident date August 19, 2025; code sections 3CCR 6627(a) ($50), FAC 11732 ($150), 3CCR 6412(a) ($300); final fines total $500. Minor administrative penalty.
- [Not counted in the legal score] August 13, 2025 · Orange County Agricultural Commissioner (California); DPR county civil-penalty list · enforcement: County agricultural commissioner civil penalty, Orange County: NOPA EA-30-2026-047 against “WESTERN EXTERMINATOR CO 39003”; structural (SCP); incident date August 13, 2025; code section 3CCR 6738 ($850); final fine $850. Minor administrative penalty.
- [Not counted in the legal score] February 6, 2025 · San Diego County Agricultural Commissioner (California); DPR county civil-penalty list · enforcement: County agricultural commissioner civil penalty, San Diego County: NOPA EA-37-2025-042 against “WESTERN EXTERMINATOR COMPANY”; structural (SCP); incident date February 6, 2025; code section FAC 15204 ($250); final fine $250. Minor administrative penalty.
- [Not counted in the legal score] January 2, 2025 · San Bernardino County Agricultural Commissioner (California); DPR county civil-penalty list · enforcement: County agricultural commissioner civil penalty, San Bernardino County: NOPA EA-36-2025-087 against “WESTERN EXTERMINATOR COMPANY”; agricultural (ACP); incident date January 2, 2025; code section 3CCR 6738.1(a) ($375); final fine $375. Minor administrative penalty.
- [Not counted in the legal score; cited as evidence for licensing and compliance] December 29, 2024 · Kern County Agricultural Commissioner (California); DPR county civil-penalty list · enforcement: County agricultural commissioner civil penalty, Kern County: NOPA EA-15-2025-030 against “WESTERN EXTERMINATOR CO- NON-AG”; structural (SCP); incident date December 29, 2024; code section 3CCR 6678 ($250); final fine $250. Minor administrative penalty.
- [Not counted in the legal score; cited as evidence for licensing and compliance] October 15, 2024 · Contra Costa County Agricultural Commissioner (California); DPR county civil-penalty list · enforcement: County agricultural commissioner civil penalty, Contra Costa County: NOPA EA-07-2024-019 against “WESTERN EXTERMINATOR”; structural (SCP); incident date October 15, 2024; code sections 3CCR 6684 ($400), 16CCR 1983 ($400); final fines total $800. Minor administrative penalty.
- [Not counted in the legal score; cited as evidence for licensing and compliance] September 27, 2024 · San Diego County Agricultural Commissioner (California); DPR county civil-penalty list · enforcement: County agricultural commissioner civil penalty, San Diego County: NOPA EA-37-2025-012 against “WESTERN EXTERMINATOR COMPANY”; agricultural (ACP); incident date September 27, 2024; code sections 3CCR 6724(b-e) ($250), FAC 11701.5 ($250), FAC 11732 ($250); final fines total $750. Minor administrative penalty.
- [Not counted in the legal score; cited as evidence for licensing and compliance] September 23, 2024 · Orange County Agricultural Commissioner (California); DPR county civil-penalty list · enforcement: County agricultural commissioner civil penalty, Orange County: NOPA EA-30-2026-063 against “WESTERN EXTERMINATOR CO 39003”; structural (SCP); incident date September 23, 2024; code section 16CCR 1983 ($850); final fine $850. Minor administrative penalty.
- [LAWSUIT OR ALLEGATION, claims are allegations unless the summary states an outcome; not counted in the legal score] January 19, 2016 · California Court of Appeal, Second District, Div. 7 (B260964); Los Angeles Superior Court SC121539 · lawsuit: Daniels v. Western Exterminator Company et al. (defendants also include Post-Sale Corporation and Rentokil Initial): the appeals court reversed a demurrer ruling for Western and sent the case back to the trial court (unpublished opinion, 01/19/2016). The subject of the complaint is not stated on the docket page and the final outcome was not found. Private suit.
- [LAWSUIT OR ALLEGATION, claims are allegations unless the summary states an outcome; not counted in the legal score] January 13, 2012 · California Court of Appeal, Fourth District, Div. 3 (G045765); Orange County Superior Court 30-2010-00433901 · lawsuit: Edwards v. Western Exterminator Company: Western appealed an order denying it leave to file an amended petition to compel arbitration; the appeal was dismissed as taken from a nonappealable order (01/13/2012). The California AG Consumer Law Section is listed as an interested party. The underlying claims are not stated on the docket page. Private suit; outcome of the trial-court case not found. Over 10 years old.
- [Not counted in the legal score] March 6, 2011 · US OSHA (federal), Laguna Niguel, California facility · enforcement: OSHA civil penalty of $18,750 against Western Exterminator Co. (violation type “Serious”), facility 30482 N Hampton, Laguna Niguel, California, pre-dating the Rentokil purchase. Source is Violation Tracker (Good Jobs First), a secondary database built from OSHA data; OSHA’s own establishment search was blocked by a human-verification check. Over 10 years old.
- [COMPLAINT RECORD, a count or summary of complaints, not findings; not counted in the legal score] October 27, 2026 · BBB (Rentokil North America, Inc. HQ profile, mirrored on Western Exterminator California and Arizona profiles) · complaint-summary: 276 complaints in 3 years and 68 in 12 months on the parent’s multi-brand HQ record; grade A+, not accredited. See bbb.
- [COMPLAINT RECORD, a count or summary of complaints, not findings; not counted in the legal score] October 27, 2026 · Violation Tracker (Good Jobs First) search · complaint-summary: A search for company names starting “Rentokil North America” returns 6 records: 3 wage-and-hour (US DOL WHD; 2016 $54,036 and $5,537; 2024 $9,288) and 3 OSHA (2018 $8,731; 2021 $5,852; 2025 $21,450). Only the 2025 OSHA record is in California (row above); the detail links of the others carry Alabama, Florida, New Hampshire and Pennsylvania prefixes. A search for “Western Exterminator” returns only the 2011 OSHA record.

## Mentions, awards and claims

### Mentions

- [Rentokil Acquires Western Exterminator](https://www.pctonline.com/article/pct1012-pest-industry-latest-news/) (PCT Magazine · October 18, 2012 · trade-press): Reports Rentokil’s purchase of Western Exterminator’s assets (with distributor Target Specialty Products), its 1921 founding by Carl Strom and family ownership, and about 1,000 employees at 36 offices in California, Nevada and Arizona.
- [One of country's largest pest control companies, based in Reading, merges with Virginia company](https://lvb.com/one-of-countrys-largest-pest-control-companies-based-in-reading-merges-with-virginia-company/) (Lehigh Valley Business · August 1, 2017 · news): Article on Rentokil Steritech’s merger with Connor’s that names Western Exterminator among the parent’s regional brands.
- [Western Exterminator Review](https://www.thisoldhouse.com/pest-control/western-exterminator-review) (This Old House (review/listicle) · directory): Review site write-up (with affiliate-style offers) describing PestFree365 and an approximate $800/yr cost; it quotes a BBB reviewer complaint about being billed for an unperformed future service.
- [Does Western Exterminator do good work?](https://www.reddit.com/r/SFV/comments/1o12vle/does_western_exterminator_do_good_work/) (r/SFV · reddit): A San Fernando Valley poster asks whether Western is good; it was recommending a subscription service for roaches in a detached ADU. Replies not read.

### Awards

- QualityPro (National Pest Management Association (QualityPro))
- GreenPro (National Pest Management Association (QualityPro))

## On Reddit

- Reddit hasn’t been searched for this company yet.

## Locations

- States with a location on file: Washington, Oregon, Idaho, Arizona, California and Nevada.
- Cities: Riverside, California, Carson, California, Sacramento, California, Los Angeles, California, Pleasanton, California, Van Nuys, California, Chino, California, Thousand Palms, California, San Marcos, California, San Jose, California, Ventura, California, Santa Rosa, California, Victorville, California, Bakersfield, California, Hayward, California, Fresno, California, Anaheim, California, Salinas, California, Modesto, California, El Monte, California, Phoenix, Arizona, Tucson, Arizona, Vancouver, Washington, Bothell, Washington, Kent, Washington, Spokane Valley, Washington, Eugene, Oregon, Meridian, Idaho, Reno, Nevada.

## What we couldn’t verify

Overall confidence in this score: Low (provisional), 3 of 11 points. [How confidence is set](https://handshakereviews.com/how-we-review#confidence).

What keeps it from rating higher:

- 3 of 5 factors scored (not scored: complaint record and sales and contract fairness).
- Company pesticide license not confirmable in Washington, Oregon and Nevada.
- Too few independent non-Google reviews to blend in (Google only).
- Verifier rated the customer reviews medium (high earns a point).
- Verifier rated the legal and regulatory record medium (high earns a point).
- 22 independent websites cited (25 or more earns a point).

Verifier’s confidence by section: Identity high; Licensing high; Legal and regulatory medium; Customer reviews medium; BBB high; Employee reviews medium; Mentions medium; Sales model medium.

### Gaps in the record

- Checked live October 27, 2026: Phoenix, Los Angeles, Riverside, Hayward and El Monte. El Monte (1 review) is an unclaimed listing that is not a company branch; flagged and kept.
- Scope: California and Arizona researched.
- California licensing: verified at verification from the DCA SPCB bulk licensee file (refreshed October 1, 2026); the DCA License Search itself stays blocked by a Cloudflare Turnstile check. The bulk file has no discipline column, so SPCB accusations/decisions (PDFs on pestboard.ca.gov) were not checked.
- Business registries not read: California bizfile (bizfileonline.sos.ca.gov) rendered an empty page to the automated browser; Arizona Corporation Commission eCorp redirects to a login page; OpenCorporates showed a human-verification check.
- Contract terms: the PestFree365/PestFree365+ agreement is not published; minimum term, auto-renewal, cancellation method and fee, and arbitration terms were not found on the website, in searches or in reviews read.
- Yelp (403), Glassdoor (Cloudflare block), ConsumerAffairs (press-and-hold human-verification check), Monster (403), Reddit (bot challenge), Facebook (login) and the PCT rebrand article (empty) could not be read. Yelp Tucson and Glassdoor counts rest on search snippets.
- Angi/HomeAdvisor: no California or Arizona Western Exterminator profile found (Angi Anaheim and Phoenix pest-control lists did not include it); not searched further.
- OSHA establishment search blocked by a human-verification check; workplace-safety records come only from Violation Tracker. The 2025 Grass Valley, California OSHA record (Rentokil North America) could not be tied to a brand.
- Arizona OPM adjudicated-complaint orders were not opened; only the 3-year lists were read (none for licenses 10159 and 9123). The Arizona AG and California AG sites were not searched directly; web searches for AG actions naming Western Exterminator found none.
- Court cases: only appellate dockets were read (judyrecords). Underlying claims in Edwards (2010, Orange County) and Daniels (2014, Los Angeles) and their final outcomes are unknown; other older suits appear in court indexes (Cervantes, Contra Costa 2003; Dedina, San Francisco 2006) and were not opened.
- BBB: every Western Exterminator profile checked mirrors the multi-brand Rentokil North America HQ totals (276 complaints/3 yrs; 1.64 from 99 reviews), so no Western-only complaint or review figure exists. Unanswered count not shown.
- Google review excerpts come from the default “most relevant” view (sorting did not apply in the limited Maps view), so negative Google reviews are under-sampled; two negative Phoenix reviews were read.
- Licensing for those states pending.
- licensing/registry for Washington
- licensing/registry for OR
- licensing/registry for ID
- licensing/registry for Nevada
- CA county civil penalties: the DPR list covers incidents Sept 2024 to Aug 2026 only; earlier county penalties and any open cases are not covered. Terminix-named CA county penalties (Rentokil North America’s other CA brand) are not attributed to Western Exterminator.
- Every Western Exterminator BBB profile shows the Rentokil North America, Inc. HQ totals, so no Western-only listing set can match them.

### Open questions

- Is “Western Exterminator Company” (SPCB PR 6639, DPR PCM 39003) a separate legal entity or a trade name of Rentokil North America, Inc.? No state registry could be read.
- SPCB disciplinary documents for PR 6639 and its branch offices were not checked (bulk file has no discipline column).
- Licensing/registry for Washington, Oregon, Idaho and Nevada.
- Final outcomes of Edwards (2010) and Daniels (2014) private suits unknown; neither is scored.

## Head-to-head comparisons

- [Western Exterminator vs. Orkin](https://handshakereviews.com/compare/western-exterminator-vs-orkin.md)

## Common questions about Western Exterminator

### Is Western Exterminator licensed in Washington, Oregon, Arizona, California and Nevada?

Western Exterminator holds current company pesticide licenses in Arizona and California; has no company pesticide license record on file in Washington, Oregon and Nevada; Idaho licenses individual applicators, not companies. Statuses are as each state agency showed them on the date retrieved.

[Licensing record](https://handshakereviews.com/companies/western-exterminator.md) · [Is Western Exterminator legit?](https://handshakereviews.com/companies/western-exterminator/legit.md)

### Does Western Exterminator sell door to door?

Our research didn’t establish that Western Exterminator sells door to door. That isn’t proof that it never knocks.

[Sales evidence](https://handshakereviews.com/companies/western-exterminator.md)

### What is Western Exterminator’s BBB rating?

Western Exterminator’s BBB profile shows an A+ grade; its complaint count isn’t tied to its West locations.

[BBB record](https://handshakereviews.com/companies/western-exterminator.md)

### Does Western Exterminator charge a cancellation fee?

Our record has no confirmed cancellation fee amount.

[Contract terms](https://handshakereviews.com/companies/western-exterminator.md)

### How does Western Exterminator rank?

Western Exterminator ranks #75 of 164 in the West, with a Handshake Score of 7.7 out of 10 (Low confidence). Strongest: customer satisfaction (8.8/10). Weakest: licensing and compliance (8.0/10). Complaint record and sales and contract fairness: N/A.

[How we scored it](https://handshakereviews.com/companies/western-exterminator.md) · [Full rankings](https://handshakereviews.com/rankings/pest-control-west.md) · [Western Exterminator vs. Orkin](https://handshakereviews.com/compare/western-exterminator-vs-orkin.md)

### Has Western Exterminator faced government actions?

One resolved government action counts against Western Exterminator in our scoring. 15 other lawsuit or regulatory records are listed but not scored; pending cases and allegations are not findings.

[Legal and regulatory record](https://handshakereviews.com/companies/western-exterminator.md)

### Where does Western Exterminator have locations?

Our record lists 29 locations for Western Exterminator in Washington, Oregon, Idaho, Arizona, California and Nevada. It appears in our area rankings for 24 areas, listed by state on this page.

[Locations](https://handshakereviews.com/companies/western-exterminator.md)

## Pest control by state

- [#26 of 38 in California](https://handshakereviews.com/rankings/pest-control-california.md): [Inland Empire](https://handshakereviews.com/pest-control/inland-empire.md), [San Diego area](https://handshakereviews.com/pest-control/san-diego.md), [Sacramento area](https://handshakereviews.com/pest-control/sacramento.md), [Orange County](https://handshakereviews.com/pest-control/orange-county-ca.md) and 12 more
- [#20 of 30 in Washington](https://handshakereviews.com/rankings/pest-control-washington.md): [Seattle area](https://handshakereviews.com/pest-control/seattle.md), [Spokane area](https://handshakereviews.com/pest-control/spokane.md), [Vancouver, Washington area](https://handshakereviews.com/pest-control/vancouver-wa.md)
- [#9 of 21 in Oregon](https://handshakereviews.com/rankings/pest-control-oregon.md): [Eugene area](https://handshakereviews.com/pest-control/eugene.md)
- [#10 of 18 in Idaho](https://handshakereviews.com/rankings/pest-control-idaho.md): [Boise area](https://handshakereviews.com/pest-control/boise.md)
- [#28 of 37 in Arizona](https://handshakereviews.com/rankings/pest-control-arizona.md): [Phoenix area](https://handshakereviews.com/pest-control/phoenix.md), [Tucson area](https://handshakereviews.com/pest-control/tucson.md)
- [#14 of 21 in Nevada](https://handshakereviews.com/rankings/pest-control-nevada.md): [Reno area](https://handshakereviews.com/pest-control/reno.md)

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- [WeDoCreepy](https://handshakereviews.com/companies/wedocreepy.md) · #25 of 38 · State Score 7.4 · [Is it legit? (WeDoCreepy)](https://handshakereviews.com/companies/wedocreepy/legit.md)
- [Clark Pest Control](https://handshakereviews.com/companies/clark-pest-control.md) · #27 of 38 · State Score 7.2 · [Is it legit? (Clark Pest Control)](https://handshakereviews.com/companies/clark-pest-control/legit.md)
- [Brooks Pest Control](https://handshakereviews.com/companies/brooks-pest-control.md) · #28 of 38 · State Score 7.1 · [Is it legit? (Brooks Pest Control)](https://handshakereviews.com/companies/brooks-pest-control/legit.md)

## Sources

81 distinct pages, numbered in the order they appear in the record. Dates are when our researchers retrieved each page.

1. [Company website](https://www.westernexterminator.com) — westernexterminator.com · Company facts
2. [bbb.org](https://www.bbb.org/us/pa/wyomissing/profile/pest-control/rentokil-north-america-inc-0241-236012511) — Company facts · retrieved October 27, 2026
3. [trustpilot.com](https://www.trustpilot.com/review/westernexterminator.com) — Company facts · retrieved October 27, 2026
4. [westernexterminator.com](https://www.westernexterminator.com/about) — Company facts · retrieved October 27, 2026
5. [pctonline.com](https://www.pctonline.com/article/pct1012-pest-industry-latest-news/) — Company facts · retrieved October 27, 2026
6. [bbb.org](https://www.bbb.org/us/az/phoenix/profile/pest-control/western-exterminator-company-1126-7969) — Company facts · retrieved October 27, 2026
7. [rentokil-initial.com](https://www.rentokil-initial.com/media/news-releases/archive/rentokil-initial-acquires-the-assets-of-western-exterminator.aspx) — Company facts · retrieved October 27, 2026
8. [sec.gov](https://www.sec.gov/Archives/edgar/data/930157/000110465926034062/rto-20251231x20f.htm) — Company facts · retrieved October 27, 2026
9. [westernexterminator.com](https://www.westernexterminator.com/) — Company facts · retrieved October 27, 2026
10. [tealhq.com](https://www.tealhq.com/job/residential-sales-specialist_7ea1ae31233adbf9021af6bde437e65ec7e75) — Contracts and sales · retrieved October 27, 2026
11. [westernexterminator.com](https://www.westernexterminator.com/pest-control/pestfree365) — Contracts and sales · retrieved October 27, 2026
12. [westernexterminator.com](https://www.westernexterminator.com/local-branches) — Contracts and sales · retrieved October 27, 2026
13. [thisoldhouse.com](https://www.thisoldhouse.com/pest-control/western-exterminator-review) — Contracts and sales · retrieved October 27, 2026
14. [Google — Riverside, California](https://www.google.com/maps?cid=5269506669859151192) — google.com · Customer reviews · retrieved October 27, 2026
15. [Google — Carson, California](https://www.google.com/maps?cid=8168700396573238457) — google.com · Customer reviews · retrieved October 27, 2026
16. [Google — Sacramento, California](https://www.google.com/maps?cid=2503493039392928799) — google.com · Customer reviews · retrieved October 27, 2026
17. [Google — Los Angeles, California](https://www.google.com/maps?cid=276430365635494227) — google.com · Customer reviews · retrieved October 27, 2026
18. [Google — Pleasanton, California](https://www.google.com/maps?cid=9408273544560044771) — google.com · Customer reviews · retrieved October 27, 2026
19. [Google — Van Nuys, California](https://www.google.com/maps?cid=15195389837495021229) — google.com · Customer reviews · retrieved October 27, 2026
20. [Google — Chino, California](https://www.google.com/maps?cid=7753716046399116729) — google.com · Customer reviews · retrieved October 27, 2026
21. [Google — Thousand Palms, California](https://www.google.com/maps?cid=345427546207682840) — google.com · Customer reviews · retrieved October 27, 2026
22. [Google — San Marcos, California](https://www.google.com/maps?cid=13395053099603268938) — google.com · Customer reviews · retrieved October 27, 2026
23. [Google — San Jose, California](https://www.google.com/maps?cid=8248626762528994643) — google.com · Customer reviews · retrieved October 27, 2026
24. [Google — Ventura, California](https://www.google.com/maps?cid=5416161589525127915) — google.com · Customer reviews · retrieved October 27, 2026
25. [Google — Santa Rosa, California](https://www.google.com/maps?cid=12280163315660381095) — google.com · Customer reviews · retrieved October 27, 2026
26. [Google — Victorville, California](https://www.google.com/maps?cid=1047925785133107984) — google.com · Customer reviews · retrieved October 27, 2026
27. [Google — Bakersfield, California](https://www.google.com/maps?cid=12304395774769470828) — google.com · Customer reviews · retrieved October 27, 2026
28. [Google — Hayward, California](https://www.google.com/maps?cid=11816167200654194554) — google.com · Customer reviews · retrieved October 27, 2026
29. [Google — Fresno, California](https://www.google.com/maps?cid=4423457464435737175) — google.com · Customer reviews · retrieved October 27, 2026
30. [Google — Anaheim, California](https://www.google.com/maps?cid=12458409651625476768) — google.com · Customer reviews · retrieved October 27, 2026
31. [Google — Salinas, California](https://www.google.com/maps?cid=7384111975690797089) — google.com · Customer reviews · retrieved October 27, 2026
32. [Google — Modesto, California](https://www.google.com/maps?cid=14102558764915623323) — google.com · Customer reviews · retrieved October 27, 2026
33. [Google — El Monte, California](https://www.google.com/maps?cid=15997114970512503287) — google.com · Customer reviews · retrieved October 27, 2026
34. [Google — Phoenix, Arizona](https://www.google.com/maps?cid=16089743589461051081) — google.com · Customer reviews · retrieved October 27, 2026
35. [Google — Tucson, Arizona](https://www.google.com/maps?cid=17857398995733604547) — google.com · Customer reviews · retrieved October 27, 2026
36. [BBB — company-wide, multi-brand (Rentokil North America, Inc. HQ profile, mirrored on the Anaheim, California and Phoenix, Arizona Western Exterminator profiles)](https://www.bbb.org/us/pa/wyomissing/profile/pest-control/rentokil-north-america-inc-0241-236012511/customer-reviews) — bbb.org · Customer reviews · retrieved October 27, 2026
37. [BBB — company-wide, multi-brand (Rentokil North America, Inc. HQ profile, mirrored on the Anaheim, California and Phoenix, Arizona Western Exterminator profiles)](https://www.bbb.org/us/ca/anaheim/profile/pest-control/western-exterminator-company-1126-14000178/customer-reviews) — bbb.org · Customer reviews · retrieved October 27, 2026
38. [BBB — company-wide, multi-brand (Rentokil North America, Inc. HQ profile, mirrored on the Anaheim, California and Phoenix, Arizona Western Exterminator profiles)](https://www.bbb.org/us/az/phoenix/profile/pest-control/western-exterminator-company-1126-7969/customer-reviews) — bbb.org · Customer reviews · retrieved October 27, 2026
39. [Trustpilot — company-wide (westernexterminator.com profile)](https://www.trustpilot.com/review/www.westernexterminator.com) — trustpilot.com · Customer reviews · retrieved October 27, 2026
40. [Yelp — Tucson, Arizona (listing not identified by address)](https://www.yelp.com/search?find_desc=Rodent+Exterminators&find_loc=Barrio+Hollywood%2C+Tucson%2C+AZ) — yelp.com · Customer reviews · retrieved October 27, 2026
41. [Google — Vancouver, Washington](https://www.google.com/maps?cid=3527530803631127015) — google.com · Customer reviews · retrieved October 27, 2026
42. [Google — Bothell, Washington](https://www.google.com/maps?cid=16586526340346840283) — google.com · Customer reviews · retrieved October 27, 2026
43. [Google — Kent, Washington](https://www.google.com/maps?cid=11724293189761707740) — google.com · Customer reviews · retrieved October 27, 2026
44. [Google — Spokane Valley, Washington](https://www.google.com/maps?cid=16217235825251037017) — google.com · Customer reviews · retrieved October 27, 2026
45. [Google — Eugene, Oregon](https://www.google.com/maps?cid=7727990849075296510) — google.com · Customer reviews · retrieved October 27, 2026
46. [Google — Meridian, Idaho](https://www.google.com/maps?cid=5129663109504184892) — google.com · Customer reviews · retrieved October 27, 2026
47. [Google — Reno, Nevada](https://www.google.com/maps?cid=13396544049589602607) — google.com · Customer reviews · retrieved October 27, 2026
48. [BBB](https://www.bbb.org/us/ca/anaheim/profile/pest-control/western-exterminator-company-1126-14000178) — bbb.org · BBB · retrieved October 27, 2026
49. [BBB](https://www.bbb.org/us/ca/anaheim/profile/pest-control/western-exterminator-company-1126-14000178/complaints) — bbb.org · BBB · retrieved October 27, 2026
50. [BBB](https://www.bbb.org/us/az/phoenix/profile/pest-control/western-exterminator-company-1126-7969/complaints) — bbb.org · BBB · retrieved October 27, 2026
51. [BBB](https://www.bbb.org/us/pa/wyomissing/profile/pest-control/rentokil-north-america-inc-0241-236012511/complaints) — bbb.org · BBB · retrieved October 27, 2026
52. [BBB](https://www.bbb.org/search?find_text=Western%20Exterminator&find_loc=Anaheim%2C%20CA) — bbb.org · BBB · retrieved October 27, 2026
53. [BBB](https://www.bbb.org/search?find_text=Western%20Exterminator&find_loc=Phoenix%2C%20AZ) — bbb.org · BBB · retrieved October 27, 2026
54. [BBB](https://www.bbb.org/us/pa/wyomissing/profile/pest-control/rentokil-north-america-inc-0241-236012511/complaints?page=15) — bbb.org · BBB · retrieved October 27, 2026
55. [Arizona Department of Agriculture, Pest Management Division (business license search, opm.azda.gov)](https://opm.azda.gov/Co_detail.php?sBuss=10159) — opm.azda.gov · Licensing and registrations · retrieved October 27, 2026
56. [Arizona Department of Agriculture, Pest Management Division (business license search, opm.azda.gov)](https://opm.azda.gov/PCBusSearch.php#CoName=Rentokil) — opm.azda.gov · Licensing and registrations · retrieved October 27, 2026
57. [Arizona Department of Agriculture, Pest Management Division (business license search, opm.azda.gov)](https://opm.azda.gov/Co_detail.php?sBuss=4008) — opm.azda.gov · Licensing and registrations · retrieved October 27, 2026
58. [Arizona Department of Agriculture, Pest Management Division (business license search, opm.azda.gov)](https://opm.azda.gov/PCBusSearch.php#CoName=Terminix) — opm.azda.gov · Licensing and registrations · retrieved October 27, 2026
59. [Arizona Department of Agriculture, Pest Management Division (business license search, opm.azda.gov)](https://opm.azda.gov/PCBusSearch.php#CoName=Western%20Exterminator) — opm.azda.gov · Licensing and registrations · retrieved October 27, 2026
60. [Arizona Department of Agriculture, Pest Management Division (business license search, opm.azda.gov)](https://opm.azda.gov/Co_detail.php?sBuss=9123) — opm.azda.gov · Licensing and registrations · retrieved October 27, 2026
61. [Structural Pest Control Board (Department of Consumer Affairs)](https://dca.box.com/s/oss6hf8jys2bmgxqd2gdz7w4oepm2il9) — dca.box.com · Licensing and registrations · retrieved October 27, 2026
62. [Structural Pest Control Board (Department of Consumer Affairs)](https://apps.cdpr.ca.gov/docs/license/pdf/Businesses.csv) — apps.cdpr.ca.gov · Licensing and registrations · retrieved October 27, 2026
63. [California (Alameda County DA with 28 other California DAs and the Los Angeles City Attorney)](https://da.alamedacountyca.gov/?p=875132) — da.alamedacountyca.gov · Legal and regulatory · retrieved October 27, 2026
64. [US OSHA (federal), Laguna Niguel, California facility](https://violationtracker.goodjobsfirst.org/violation-tracker/ca-western-exterminator-co) — violationtracker.goodjobsfirst.org · Legal and regulatory · retrieved October 27, 2026
65. [US OSHA (federal), Grass Valley, California facility](https://violationtracker.goodjobsfirst.org/violation-tracker/ca-rentokil-north-america-inc) — violationtracker.goodjobsfirst.org · Legal and regulatory · retrieved October 27, 2026
66. [Violation Tracker (Good Jobs First) search](https://violationtracker.goodjobsfirst.org/?company_op=starts&company=rentokil+north+america) — violationtracker.goodjobsfirst.org · Legal and regulatory · retrieved October 27, 2026
67. [Violation Tracker (Good Jobs First) search](https://violationtracker.goodjobsfirst.org/?company_op=starts&company=western+exterminator) — violationtracker.goodjobsfirst.org · Legal and regulatory · retrieved October 27, 2026
68. [California Court of Appeal, Fourth District, Div. 3 (G045765); Orange County Superior Court 30-2010-00433901](https://www.judyrecords.com/record/2f6m4tzq224d) — judyrecords.com · Legal and regulatory · retrieved October 27, 2026
69. [California Court of Appeal, Second District, Div. 7 (B260964); Los Angeles Superior Court SC121539](https://www.judyrecords.com/record/h1dlam08792) — judyrecords.com · Legal and regulatory · retrieved October 27, 2026
70. [Orange County Agricultural Commissioner (California); DPR county civil-penalty list](https://www.cdpr.ca.gov/wp-content/uploads/2026/10/cac_admin_civil_penalties-092024_092026.xlsx) — cdpr.ca.gov · Legal and regulatory · retrieved October 27, 2026
71. [Indeed (employee reviews)](https://www.indeed.com/cmp/Western-Exterminator-Company/reviews) — indeed.com · Workplace · retrieved October 27, 2026
72. [Glassdoor (employee reviews)](https://www.glassdoor.com/Reviews/Western-Exterminator-Company-Reviews-E344893.htm) — glassdoor.com · Workplace · retrieved October 27, 2026
73. [Glassdoor (employee reviews)](https://www.glassdoor.com/Jobs/Western-Exterminator-Company-Jobs-E344893.htm) — glassdoor.com · Workplace · retrieved October 27, 2026
74. [One of country's largest pest control companies, based in Reading, merges with Virginia company](https://lvb.com/one-of-countrys-largest-pest-control-companies-based-in-reading-merges-with-virginia-company/) — lvb.com · Mentions, awards and claims · retrieved October 27, 2026
75. [Does Western Exterminator do good work?](https://www.reddit.com/r/SFV/comments/1o12vle/does_western_exterminator_do_good_work/) — reddit.com · Mentions, awards and claims · retrieved October 27, 2026
76. [qualitypro.org](https://www.qualitypro.org/find-a-pro/?CompanyName=Western+Exterminator&SearchType=2) — Mentions, awards and claims · retrieved October 27, 2026
77. [westernexterminator.com](https://www.westernexterminator.com/about/accreditations-and-certifications) — Mentions, awards and claims · retrieved October 27, 2026
78. [Riverside, California location](https://www.westernexterminator.com/local-branches/california/riverside) — westernexterminator.com · Locations · retrieved October 27, 2026
79. [Los Angeles, California location](https://www.westernexterminator.com/local-branches/california/los-angeles) — westernexterminator.com · Locations · retrieved October 27, 2026
80. [Phoenix, Arizona location](https://www.westernexterminator.com/local-branches/arizona/phoenix) — westernexterminator.com · Locations · retrieved October 27, 2026
81. [Tucson, Arizona location](https://www.westernexterminator.com/local-branches/arizona/tucson) — westernexterminator.com · Locations · retrieved October 27, 2026

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