Best Pest Control (Casper) Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★★★★★HomeAdvisor, Casper, Wyoming · June 2019

  “The bugs are gone! took a couple a times, but they are gone!”

  Candi T.Read on HomeAdvisor

• ★★☆☆☆HomeAdvisor, Casper, Wyoming · December 2019

  “Cost me 350 and I still am getting eaten by bed bugs. I called to let them know it did not work and all they wanted to do was charge me another 200 just to spray my recliner!!”

  Robyn B.Read on HomeAdvisor

• ★★★★★HomeAdvisor, Casper, Wyoming · June 2019

  “They finally got rid of my extremely difficult wasp problem and we can sit out on my deck again”

  Shelly G.Read on HomeAdvisor

• ★☆☆☆☆HomeAdvisor, Casper, Wyoming · October 2019

  “They charged me $75 to do what I did for $6.”

  Marvin G.Read on HomeAdvisor

• ★★★★★Angi, Casper, Wyoming · August 2012

  “Hank was tremendous. He inspected our basement and the outside of our house.”

  Eric R.Read on Angi

Profile scope: Casper, Wyoming file (BBB serving Northern Colorado and Wyoming); the profile does not state a service area (a ‘View Service Area’ link only). Years in business 28; file opened 3/30/2001; business started 3/1/1998.

Scored: Complaint record

BBB profiles

• Main profile · A+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door, summer-sales or recruiting evidence found. The company site sells by phone and web form (‘TO MAKE YOUR PEST CONTROL APPOINTMENT, CALL TODAY’). Job-board and social sites were not opened.

• “TO MAKE YOUR PEST CONTROL APPOINTMENT, CALL TODAY: 307-237-4990”

  Company website · retrieved November 2, 2026¹

Contract terms and pricing

• Company site states a service guarantee: if the problem persists, further treatments are provided. No contract length, auto-renewal, cancellation method or fee, or arbitration clause is published on the pages read.³

  “We stand behind the work we do and back it with a guarantee that your home, business or multifamily property will remain pest free. If the problem persists, we’ll provide any further treatments necessary.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• November 2, 2026 · Wyoming · Complaint summaryN/A

  Wyoming Attorney General Consumer Protection resolved-matters page lists no entry naming Best Pest Control (page read in full; no pest control company appears). Wyoming has no public complaint dataset.¹⁶

• November 2, 2026 · Wyoming · Complaint summaryN/A

  BBB (Casper file) shows 0 complaints and 0 customer reviews, rating A+, not accredited.¹³

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

No employee reviews on file.

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Fully licensed, certified and insured; service guarantee.³

• Serves the entire state of Wyoming and Montana, and parts of Colorado.¹⁷

• Company lists Wyoming locations Casper, Cheyenne, Douglas, Laramie, Rock Springs and Sheridan; Montana locations Billings, Bozeman, Butte, Great Falls, Helena, Kalispell and Missoula; Colorado locations Fort Collins, Grand Junction, Greeley (and Aspen, Glenwood Springs, Meeker, Montrose, Telluride marked ‘Opening Soon’). Only the Casper, Rock Springs, Cheyenne, Billings, Kalispell, Bozeman and Butte listings have Google listings in the data.¹

• Business hours Monday to Friday 7 a.m. to 5 p.m.; other hours by appointment.¹⁷

Mentions

None recorded.

Reddit hasn’t been searched for this company yet.

7 locations on file in Montana (4), Wyoming (3).

Overall confidence in this score: Low (provisional), 3 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• 363 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• 13 independent websites cited (25 or more earns a point).
• 4 of 5 factors scored (not scored: sales and contract fairness).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the licensing medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• Google Maps was not opened (rule). The company site shows no street addresses (phone 307-237-4990 only); the 3850 E 14th St Casper and 1471 Dewar Dr Ste 202 Rock Springs addresses match third-party directory snippets, which are leads only.
• Covered-state listings added from the third-party listing files: Cheyenne Wyoming (service-area listing, no address, 4.6/140), and four Montana listings sharing the owner: Billings (4.6/61), Kalispell (5/4), Bozeman (1/2), Butte (no rating, 0 reviews). The Cheyenne listing (website bestpestcontrolcheyenne.com) is the same business, so it is counted once.
• Wyoming and Montana license individuals only, so no company license exists to look up. Lance Thompson holds WDA commercial applicator 51466 (categories 900, 901E, 907.G, 907H, to 1/31/2029) and MDA 105945-12 (status Active; expiration date shown 01/31/2026, earlier than the read date). Other applicators for Rock Springs, Laramie, Sheridan, Billings and other branches were not identified. WDA applicators with the surname Thompson in other cities (Kevan, Laramie, 50798; Brent and Jarret, Sheridan; Bryan, Rock Springs) share the surname only; no link to the company was found and none is claimed. A search of the MDA lookup by business name ‘Best Pest’ returned no results (the Montana records carry no business names).
• Business registry not verified in any state: Wyoming SOS search blocked (anti-automation software), OpenCorporates mirror failed to load twice, Montana SOS blocked (Cloudflare). Corporation status and 2007 incorporation date come only from the BBB profile.
• Colorado: the company lists Fort Collins, Grand Junction and Greeley service pages (others ‘Opening Soon’) but no Colorado address or Google listing was found for the brand (‘Best Pest & Wildlife Control Colorado’, bestpestwildlife.com, was not attributed). Not looked up. Colorado is recorded in claims only.
• Contract terms (minimum term, auto-renewal, cancellation method and fee, arbitration) are not published on the pages read. The FAQ page (all answers read, from the saved HTML) and the About and service pages say nothing about contract length, renewal, cancellation or arbitration; no service agreement or terms page was found (site has a Privacy page only).
• Door-to-door status unknown: no job posts, recruiting site or customer reports found. Indeed, Glassdoor, Facebook, Yelp and Google Maps were not opened (rule); employee reviews not collected.
• Reddit, local news and trade-press searches (14 searches) found no relevant mentions of this company. Search snippets were not used as evidence.
• Courts: Wyoming trial courts are not searchable remotely; federal OSHA search is behind a human-verification check (not run); CourtListener not searched. Wyoming AG resolved-matters page read: no Best Pest Control entry. Wyoming has no public complaint dataset and the WDA publishes no enforcement list.
• HomeAdvisor profile is stale (newest review Jan 2020). Angi has 1 review (2012).
• Licensing/registry for CO: the company site lists Fort Collins, Grand Junction and Greeley service pages (no address or Google listing for this brand), so Colorado is in claims only, not in locations.
• No Montana branch applicator other than the owner’s lapsed-looking MDA record is known for Billings, Kalispell, Bozeman or Butte; whether a current 2026 Montana applicator covers those branches is unresolved.
• HomeAdvisor profile re-read (4.5 from 20 reviews, newest Jan 2020); the page FAQ says 4.6 overall. Yelp and Facebook pages linked from the company site were not opened (rule).

Open questions

• Whether a current 2026 Montana applicator covers the Billings/Kalispell/Bozeman/Butte branches (owner’s MDA 105945-12 shows expiration 01/31/2026 with status Active).
• Business registry (Wyoming SOS, Montana SOS) not reachable; incorporation June 7, 2007 comes from BBB only.
• Contract terms are unpublished; Colorado service pages exist but Colorado licensing and registry are.