Natural State Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★☆☆☆☆BBB, Lowell, Arkansas BBB file · November 26, 2024

  “They quoted us more than $700 but the guy promised me that they come over as much as needed until the issue is resolved.”

  Pasha M.Read on BBB

• Thumbtack, Lowell, Arkansas company profile · December 16, 2025

  “I've been having NSPC do my house and shop for several years now. They spray for bugs regularly and handle my annual mole problem. 10 moles so far. Always happy with their timely service.”

  Bill I.Read on Thumbtack

• Thumbtack, Lowell, Arkansas company profile · January 6, 2026

  “We have had an amazing experience with Natural State Pest Control and truly can’t recommend them enough.”

  DianeRead on Thumbtack

• Thumbtack, Lowell, Arkansas company profile · January 21, 2026

  “We can confirm Natural State exceeds the glowing reviews shared by others.”

  Melissa L.Read on Thumbtack

• Thumbtack, Lowell, Arkansas company profile · January 30, 2026

  “Shane at natural State pest control is an UNSUNG HERO.”

  Rhiannon C.Read on Thumbtack

• Other, Birdeye profile, Fort Smith, Arkansas

  “The technician sent to my home grant grady was horrible.”

  Kimberly G.Read on Other

• Yelp, Lowell, Arkansas

  “We had a great experience with Natural State Pest Control! They are very professional and efficient.”

  Name not shownRead on Yelp

One BBB file (Lowell, Arkansas; BBB Serving Arkansas), file opened 9/26/2017; Type of Entity Corporation; Alternate Names Watkins-Ragar Investments, Inc.; lists “Service Area”. Not accredited. 1 customer review (1 star). No pattern-of-complaint alert shown on the profile page. Unanswered count: not shown (complaint not published).

Scored: Complaint record

Complaint themes

• Complaint text not published

BBB profiles

• Main profile · A+View

• Lowell, Arkansas (Natural State Pest Control; covers Arkansas operation) · A+ · not accredited · 1 complaint in 3 yearsView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found: the company careers page lists only an office Customer Service Representative and a field Pest Control Specialist (no sales-rep or summer-sales posting), the one BBB complaint and the Thumbtack/Birdeye reviews read mention no reps at the door, and no solicitor-permit action was found. Customers do mention an in-home “sales person” (Thumbtack). Absence of evidence is recorded as unknown, not no.

• “Pest Control Specialist: Our field specialists are the front line of the company.”

  naturalstatepestcontrol.com · retrieved October 28, 2026⁷

• “Customer Service Representative: Our CSRs are the heart and spirit of our team.”

  naturalstatepestcontrol.com · retrieved October 28, 2026⁷

Contract terms and pricing

• Company states it has no contracts: services “can be cancelled at any time, for any reason, with no penalty”; the customer only has to notify the office. A signed Service Agreement shows pricing and service cadence. (Company statement.)⁸

  “Natural State Pest Control does not have contracts.”

• Same FAQ answer: cancellation “at any time, for any reason, with no penalty. All you have to do is notify our office.”⁸

  “your services can be cancelled at any time, for any reason, with no penalty. All you have to do is notify our office.”

• Recurring plans are billed as an initial charge plus monthly billing; the FAQ is silent on auto-renewal, minimum term and arbitration.⁸

  “Our recurring services include an initial charge and a monthly billing.”

• Recurring plans (Home Defense, Bronze, Gold, Platinum) include unlimited service calls between scheduled services; one-time services carry a 30-day warranty.⁸

  “For our One-Time services, we include a 30 day warranty and include retreatments upon request.”

• Satisfaction guarantee: the company returns within 24 hours to retreat at no cost if the customer is unhappy.⁶

  “if you are unhappy with your service, we will return within 24 hours to retreat your home, free of charge”

• Advertised pricing: pest plans “start at just $49 per month”; Home Defense Gold “STARTING AT $79 /MONTH*”; $100 off the initial Home Defense package.^{1, 9}

  “Our personalized pest control service plans start at just $49 per month.”

• Customer-reported (BBB review, 11/26/2024, one reviewer): quoted over $700 for German roach service on a promise of repeat visits “as much as needed”, then told the agreement covered “30 days” and a new $700 quote was needed; reviewer says the agreement arrived after payment and was never signed. The company replied it regretted “any miscommunication regarding the scope of our service and payment terms” and offered a no-cost revisit.¹⁰

  “They quoted us more than $700 but the guy promised me that they come over as much as needed until the issue is resolved.”

  Scored: Sales and contract fairness (−1)

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB Serving Arkansas · Complaint summaryScored: Complaint record

  BBB Lowell file: 1 complaint in the last 3 years, 0 in the last 12 months; grade A+; not BBB accredited. Complaint text not published.¹⁷

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• Inc. 5000 (rank No. 3,686), Inc., 2026⁵

  Source shown; issuer check not recorded

  Also listed No. 4,232 (2025), No. 4,624 (2024), No. 3,856 (2023), No. 4,026 (2022), No. 2,679 (2021).

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Company claims a 4.9-star rating across 2,600+ reviews.¹

• Company claims its technicians hold QualityPro certification and that it is a member of the NPMA and the Arkansas Pest Management Association (not verified on QualityPro/NPMA/APMA sites).²⁶

• Company claims it is family owned and operated, serving Northwest Arkansas since 2016, with trained and licensed technicians.¹

• Company claims same-day service when contacted before noon on a weekday and a free re-treatment within 24 hours under its satisfaction guarantee.¹

• Careers page lists health, dental, retirement match, free pest control, bonus and commission plan and a company vehicle for full-time staff; roles open: Customer Service Representative and Pest Control Specialist.⁷

• Thumbtack profile (self-reported fields) shows “11 employees” and “10 years in business”; the Inc. profile lists company size 51-200.^{5, 15}

• Service area is Northwest Arkansas and Fort Smith (Rogers, Fayetteville, Bentonville, Springdale, Lowell, Fort Smith, Van Buren and others); no location in any other covered state is listed on the company site.¹

Mentions

Reddit hasn’t been searched for this company yet.

3 locations on file in Arkansas (3).

Overall confidence in this score: Low (provisional), 2 of 11 points.

What keeps it from rating higher:

• Verifier rated the licensing low (high earns a point).
• 4,982 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• Company pesticide license not confirmable in Arkansas.
• 17 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Google Maps was NOT opened (its terms forbid automated access), so the Google figures are not live-checked; the cross-checks are a Birdeye mirror of Fort Smith and the company-site claim of 2,600+ reviews (stale).
• All three offices (Lowell, Fayetteville, Fort Smith) are confirmed on the company site footer; the company site lists no office in any other covered state, so no other state’s license or registry was researched.
• Arkansas Pest Control Program License Holder status not publicly searchable online; verification by email request only (Dept fact sheet, 1/16/2026). Not emailed. The Act 389 Pesticide Section lookup shows no record for this company (0 results for “Watkins”; “Natural State” returned only the unrelated Singer Services DBA Natural State Weed Control, Vilonia). Not evidence of no license; no deduction.
• Arkansas Secretary of State: the corporation (Watkins-Ragar Investments, Inc.) shows status “Not Current” (“Pay Franchise Tax”); the reason and dates are not shown beyond that. Not a revocation or dissolution.
• Arkansas State Plant Board minutes searched as text for the company and corporation names: Dec 2023, Mar 2024, Jun 2024, Sep 2025, Dec 2025, Jan 2026, Mar 2026, Apr 2026 and the Mar and Jun 2025 minutes show no enforcement or consent-agreement entry (company appears only as an employer on exam-roster rows in Dec 2023 and Mar 2024). The Sep 2024 and Dec 2024 minutes are scanned images with no extractable text and were not searched. Quarterly minutes are the only public Arkansas enforcement record.
• No Arkansas Attorney General action, FTC action, lawsuit or settlement involving the company or corporation was found in searches (AG, lawsuit/settlement/consent order, court, labor/OSHA queries returned nothing relevant). Search ARCourts (JavaScript app) and the OSHA establishment search were not queried, and CourtListener was not searched.
• Yelp, Facebook, Indeed, Glassdoor and Google Maps were not opened (terms forbid automated access). Yelp is a search snippet only; no Indeed/Glassdoor/RepVue rating or count was read, so Workplace is unscored.
• Reddit (r/bentonville, r/fayetteville) returned a human-verification wall; the r/fayetteville mention is a search snippet only. nwahomepage.com (KNWA/Fox24) is behind a human-verification wall; PCT Online, Expertise.com, pestreviews.org and Yahoo Local timed out on capture and are cited as search snippets or not at all.
• No Angi, HomeAdvisor, Trustpilot or BBB-accreditation profile was found in searches. The Thumbtack (5.0, 100) and Birdeye (5.0, 605) profiles mirror Google and are not scored.
• Contract terms: the FAQ states “no contracts” and cancellation at any time with no penalty by notifying the office, but is silent on auto-renewal, cancellation channel and arbitration; the signed Service Agreement is not published, and the company privacy policy is the only legal page on the site (no terms-of-service/arbitration page found).
• Brand launch year (2016, company/CareersNWA) differs from the corporation’s incorporation (2005, Arkansas SOS/BBB/Inc.); both are recorded. The one-time charge/30-day warranty dispute in the BBB review is a single customer account.
• No QualityPro, NPMA or APMA membership was verified on the issuers’ sites; recorded as company claims only.
• Arkansas license re-tried without emailing anyone. The Department’s Pest Control Program page offers no licensee list or lookup (email-only verification), the old regulatory-section URL redirects to a committee-meeting page with no roster, and the Act 389 lookup (searched by our researchers) covers firm commercial applicators only. Arkansas pest control license stays a gap; no deduction.
• The live company FAQ re-read timed out (net::ERR_TIMED_OUT, twice).

Open questions

• Arkansas Pest Control Program License Holder status cannot be looked up publicly (email-only); no license number is advertised.
• Employee ratings (Indeed/Glassdoor) and Yelp could not be read (terms forbid automated access); the Yelp and Indeed items are snippet-only.
• Arkansas Plant Board Sep 2024 and Dec 2024 minutes are scanned images and were not searched for enforcement entries.