Palisade Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Rogers, Arkansas headquarters profile (BBB Serving Arkansas; file opened 5/12/2022) covering ‘Palisade Pest Control, LLC at its headquarters and all its company-owned locations throughout the United States’. Branch profiles: Springfield, Missouri (BBB Serving Greater Missouri & Southern Illinois; file opened 3/30/2023), Tulsa, Oklahoma (‘Palisade Pest Control’, BBB Serving Eastern Oklahoma; file opened 2/28/2024; business started locally 3/1/2023) and Huntsville, Alabama (BBB serving North Alabama; outside the 24 states). The Tulsa and Springfield profiles display the HQ totals (10 complaints / 4 in 12 months; 1/5 from 6 reviews), so there is no state-scoped profile. The profile family includes an Alabama location, so the figures are company-wide, not West-only. The Springfield, Missouri file additionally publishes one local complaint (06/25/2025); the Tulsa file publishes none.

Scored: Complaint record

Complaint themes

• Door-to-door reps ignoring no-soliciting signs or refusing to leave
• Sales statements about price, billing frequency and cancellation that differ from the written agreement
• $225 early-termination fee
• Billing and refund errors

BBB profiles

• Main profile · A-View

Door-to-door sales: Yes

Door-to-door sales are confirmed by the company itself in three BBB replies (summer outreach; teams deployed around Huntsville, Alabama). Customer reports describe reps at the door in Tulsa and Springdale, Arkansas, and a Reddit snippet describes a rep knocking in Springfield, Missouri. Summer sales staff are recruited from out of area with free housing (Nextdoor post).

• “Palisade Pest Control conducts door-to-door outreach during the summer to introduce our services to homeowners.”

  bbb.org · retrieved October 28, 2026⁶

  Company reply (08/07/2026) to the 08/06/2026 Springdale, Arkansas complaint; BBB Rogers HQ profile.

• “We do deploy teams into the surrounding Huntsville area, including Florence, as part of our door-to-door outreach efforts.”

  bbb.org · retrieved October 28, 2026⁶

  Company reply (08/11/2025) to a 07/31/2025 complaint from Florence, Alabama (outside the 24 states); shows teams are deployed to branch areas.

• “The complaint pertains to a door-to-door sales representative visiting a customer's home after they previously canceled their service.”

  bbb.org · retrieved October 28, 2026⁶

  Company reply (03/25/2025) to a harassment complaint naming a “summer door to door representative”.

• “Spend your summer working April - September in the South, earning up to $20,000 while gaining valuable experience!”

  nextdoor.com · retrieved October 28, 2026⁷

  Company’s own Nextdoor post (7 Feb 2025) recruiting college students for summer jobs in Arkansas, Missouri, Oklahoma and Alabama, with free housing and a company vehicle; the post does not use the words door-to-door.

• “Schedule sales appointments with potential customers onsite to explain products and services”

  palisadepest.bamboohr.com · retrieved October 28, 2026⁸

  Outside Sales posting, Rogers, Arkansas ($65,000-$85,000), on the company BambooHR careers site; the posting does not say door-to-door.

• “On 05-23-2026, a door-to-door sales representative from Palisade Pest Control approached my home in Tulsa.”

  bbb.org · retrieved October 28, 2026⁶

  First-hand BBB complaint (Tulsa, Oklahoma), customer words.

• “The door salesman of this company lied to me and my wife telling us that they have no contract and we can cancel anytime we want.”

  bbb.org · retrieved October 28, 2026⁶

  First-hand BBB complaint (Tulsa area, OK, April 2026 sale), customer words.

Contract terms and pricing

• Company’s own BBB reply: the general pest control service is a year-long agreement, serviced quarterly and billed monthly.⁶

  “Our general pest control service is offered as a year-long agreement. While services are performed quarterly, payments are collected monthly to evenly distribute the cost over the year.”

  Scored: Sales and contract fairness (−1)

• Company’s own BBB reply: the account was set up with a ‘one-year service commitment’ reviewed on a welcome call before first service (reply of 08/25/2026 to a Tulsa-area complaint).⁶

  “During that call, the terms of the account were reviewed, including the payment arrangements and the one-year service commitment.”

  Scored: Sales and contract fairness (−1)

• Company’s own BBB reply: an early termination charge of $225 was assessed under the service agreement (reply of 08/25/2026 to a Tulsa complaint).⁶

  “The $225 early termination charge referenced in the complaint was assessed pursuant to the terms of the service agreement.”

  Scored: Sales and contract fairness (−2)

• Company’s own BBB reply (08/28/2025): its customer service representative quoted a $225 cancellation fee by phone; the company then refunded and waived it for that customer.⁶

  “our customer service representative advised you of the $225 cancellation fee via a phone conversation.”

  Scored: Sales and contract fairness (−2)

• Company’s own BBB reply: general pest control is quarterly service with monthly billing, ‘according to the terms of their service agreement’.⁶

  “Our general pest control service is provided on a quarterly basis, and customers are billed monthly according to the terms of their service agreement.”

• Company’s own BBB reply: the customer signs a written service agreement stating term, payment obligations, billing schedule and cancellation provisions. The agreement itself is not published on palisadepest.com.⁶

  “the customer entered into a written service agreement that outlines the terms of the program, including the length of the service commitment, payment obligations, billing schedule, and applicable cancellation provisions.”

• Company’s own BBB reply: mosquito control is not sold alone; it is an add-on to general pest control, performed monthly.⁶

  “Mosquito control is not offered as a standalone plan. It is available as an add-on to general pest control and is performed on a monthly basis”

• Company’s own Nextdoor post describes a subscription at a flat monthly rate with quarterly treatments and free call-backs.⁷

  “Subscription-Based Model: A unique feature of Palisade Pest is our subscription service, providing proactive, regular treatments and inspections for a flat monthly rate.”

• Customer-reported cancellation fee: $225 (BBB review 08/12/2026, Kathy U.). Not used for scoring because the company states its own $225 figure.⁹

  “I canceled the service and they charged me a $225 cancellation fee.”

• Customer-reported cancellation fee: ‘almost 300 dollar’ (BBB review 10/19/2026, Nicholas Z.). Location not stated.⁹

  “they charge a almost 300 dollar fee to cancel.”

• Customer-reported cancellation fee: half of the treatment cost (BBB review 07/03/2026, Dan M.). Location not stated.⁹

  “The cherry on top is that you have to pay half of the treatment to cancel.”

• Customer-reported cancellation fee: $225 (BBB complaint 08/25/2026, Tulsa area).⁶

  “Seems like we did sign a contract that requires a cancelation fee of $225.”

• Customer-reported: after declining at the door, the customer says the rep offered a ‘lowered monthly subscription’ of $55.00; the customer says they later learned the service was quarterly while billing stayed monthly, and the company is demanding a $225.00 early termination fee (BBB complaint 08/10/2026, Tulsa, rep visit 05-23-2026). The company’s reply confirms the $225 charge was assessed under the service agreement.⁶

  “They are now attempting to force me to pay a $225.00 early termination fee to close the account”

• The company’s published website terms (palisadepest.com/terms-conditions) cover use of the website only (use license, disclaimers, Arkansas governing law for website claims). They contain no service-contract terms: no term, renewal, cancellation or arbitration language.¹⁰

  “Any claim relating to Palisade Pest Control’s web site shall be governed by the laws of the State of Arkansas without regard to its conflict of law provisions.”

• Company claim: ‘No hidden fees’, ‘free call-backs’ and a ‘satisfaction guarantee’ on its pest control pages. (A $225 early-termination fee exists in the signed agreement, but the claim is about service pricing; not scored as a contradiction.)⁵

  “No hidden fees—just top-quality service at budget-friendly rates.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB (company-wide HQ profile) · Complaint summaryScored: Complaint record

  BBB Rogers, Arkansas headquarters profile for Palisade Pest Control, LLC (covers the headquarters and corporate-owned locations, including Huntsville, Alabama): rating A-, accredited since 5/13/2022, 10 complaints in the last 3 years and 4 in the last 12 months. All 10 published complaints show a business response (status Answered or Resolved). Themes: door-to-door reps (ignoring no-soliciting signs, returning after being turned away, a forged agreement signature), statements at the door about price, cancellation and billing frequency that customers say differ from the agreement, a $225 early-termination fee, and billing/refund errors. No BBB pattern-of-complaints alert on the Information and Alerts page. The Tulsa, Oklahoma and Springfield, Missouri branch profiles display the same 10 / 4 headline.^{6, 33, 34, 35}

• August 31, 2026 · BBB (HQ profile); location not stated · Complaint summaryN/A

  BBB complaint filed 08/31/2026 (no state or city stated; the file also covers Alabama): the customer says a sales rep told her neighbors had signed up, quoted $50 a month and told her she could cancel anytime, and that she was under the impression there would be no cancellation fee; a cancellation fee was later quoted by the company’s office. The company’s reply (09/11/2026) says service is quarterly with monthly billing and that the account could not be found under the customer’s name. Because the text states no covered-state location it is not counted in sales and contract fairness.⁶

• August 25, 2026 · BBB (HQ profile); Tulsa area, Oklahoma · Complaint summaryScored: Sales and contract fairness (−1)

  First-hand BBB complaint (Tulsa area, OK, sale in April 2026, filed 08/25/2026): the customer says the door salesman told him and his wife there was no contract and they could cancel anytime, and that treatment was every 3 months with billing on treatment days; they then found a signed contract with a $225 cancellation fee and monthly billing. The company’s reply says it cannot confirm the statements, cites the written agreement, a welcome call and a one-year commitment, and denies training reps to misrepresent. The customer rejected the reply twice.⁶

• August 10, 2026 · BBB (HQ profile); Tulsa, Oklahoma · Complaint summaryN/A

  First-hand BBB complaint (Tulsa, Oklahoma, rep visit 05-23-2026, filed 08/10/2026): the customer declined at the door, the rep offered a ‘lowered monthly subscription’ of $55, and the customer later learned the service was quarterly while billing continued monthly; the company then charged a $225 early termination fee. The company’s reply says it will reinforce clear communication of service frequency and pricing with reps. The reply confirms the fee: ‘The $225 early termination charge... was assessed pursuant to the terms of the service agreement’.⁶

• August 6, 2026 · BBB (HQ profile); Springdale, Arkansas · Complaint summaryN/A

  First-hand BBB complaint (Springdale, Arkansas, filed 08/06/2026): a representative came to the door despite a City of Springdale no-solicitation sign; the customer says it was a repeat visit after an earlier complaint on the company’s website and that this is ‘a problem all over NWA’. The company’s reply (08/07/2026) confirms summer door-to-door outreach and says it will share the feedback.⁶

• August 25, 2025 · BBB (HQ profile); location not stated · Complaint summaryN/A

  BBB billing complaints without a stated location: 08/25/2025 (a $225 cancellation fee charged by card after a call; the company says the customer authorized it, refunded it next day and waived the fee) and 07/15/2025 (a church’s refund of $136.88 not received; the company cites a processor confirmation) and 07/14/2025 (a customer told monthly service, then told the plan covered mosquitoes only; resolved).⁶

• July 31, 2025 · BBB (HQ profile); Florence, Alabama (outside the 24 states) · Complaint summaryN/A

  BBB complaint (Florence, Alabama, filed 07/31/2025): a rep on a Segway came twice, the second time at 8pm. The company’s reply (08/11/2025) confirms she is a representative on its sales team and says it deploys teams into the surrounding Huntsville area, including Florence, for door-to-door outreach. Alabama is outside the 24 covered states, so this is context only and is not scored.⁶

• July 15, 2025 · BBB (HQ profile); location not stated · Complaint summaryN/A

  BBB complaint (07/15/2025): a rep visited on a scooter on 7/14/2025, left a business card after being told the customer could not talk, and the next morning an appointment email and a second email with a contract bearing the customer’s forged signature (customer’s words) arrived. The company’s reply says the rep intended to send a quote but mistakenly submitted the agreement with placeholder initials, that the account is closed with no charges, and that it is providing additional training to the rep. No location is stated; the forged-signature allegation is not a term, price or cancellation misstatement.⁶

• June 25, 2025 · BBB (Springfield, Missouri file) · Complaint summaryN/A

  The BBB Springfield, Missouri branch profile (its own BBB file, opened 3/30/2023, with a ‘View Headquarters’ link to the Rogers file) publishes one complaint that is not among the 10 on the HQ list: filed 06/25/2025, a customer says they attended a presentation and signed a contract on June 20, 2025, were told no payment would be taken until the first service, and then $105 was withdrawn before service. The company’s reply admits a billing error and says it refunded $105. The file’s headline repeats the HQ totals (10 complaints / 4 in 12 months), so the count used for context stays at 10. The complaint text names no city; it sits on the Springfield file. It is a payment-timing and billing dispute, not a misstated term, price or cancellation condition.³⁵

• March 25, 2025 · BBB (HQ profile); location not stated · Complaint summaryN/A

  BBB complaint (03/25/2025): a customer who signed with a ‘summer door to door representative’ and canceled within minutes was called five times, visited, and texted by the rep and his supervisor, then again on 3/24/25. The company apologized, said it removed her from its database and that contact ‘was not in alignment with our commitment’.⁶

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• BBB Accredited Business (A- rating), Better Business Bureau, 2022³

  Source shown; issuer check not recorded

  Accredited since 5/13/2022. BBB accreditation is a paid, commitment-based program and not an endorsement of service quality (BBB profile text).

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Founded in 2021 in Rogers, Arkansas (‘grown from a single office in Rogers, Arkansas to multiple locations in Arkansas, Missouri and Oklahoma’); BBB and the Arkansas SOS show 2022.⁸

• Operates in Arkansas, Oklahoma, Alabama and Missouri.⁵

• Service-area pages for towns without a listed office: Alma Missouri, Ozark Missouri, Bella Vista, Clarksville and Russellville Arkansas, and Bixby, Lebanon, Miami, Muskogee, Nowata, Poteau, Pryor, Sallisaw and Sand Springs Oklahoma. Treated as coverage areas, not offices.⁴¹

• Company guarantee: ‘follow-up visits, free call-backs, and a satisfaction guarantee’ (and free return visits if pests remain active after a scheduled service).⁴²

• ‘Eco-friendly, non-toxic treatments’ and ‘Licensed professionals’ (no license numbers advertised on the pages read).⁵

• About 75 employees (BBB).³

Mentions

• Reddit r/springfieldMO · Reddit · Date not shown · Neutral toneRead

  Pest spray recommendations : r/springfieldMO

  A Springfield, Missouri commenter describes a Palisade rep knocking on the door and listening to the pitch without buying.

  “Had a nice gal with Palisade Pest Control knock on my door the other day. I'm not in the market but I listened to what they do.”

• Reddit r/tulsa · Reddit · Date not shown · Negative toneRead

  Conrad's roofing is an absolute scam. : r/tulsa

  A Tulsa commenter says Palisade and Moxie keep ignoring a ‘No Solicitors’ sign. Snippet only: the lines before it are cut, so the comment is read as naming Palisade but not confirmed.

  “Palisade Pest Control. Currently they are in competition with Moxie on who can ignore my “No Solicitors” sign the most.”

• Reddit r/tulsa · Reddit · Date not shown · Neutral toneRead

  pest control company recommendations? : r/tulsa

  A commenter’s reply in a Tulsa recommendation thread names Palisade; the snippet shows only the name.

  “robbj1. • 1mo ago. Palisade Pest Control.”

Reddit hasn’t been searched for this company yet.

10 locations on file in Arkansas (5), Missouri (3), Oklahoma (2).

Overall confidence in this score: Medium, 5 of 11 points.

What keeps it from rating higher:

• Too few independent non-Google reviews to blend in (Google only).
• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the licensing medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• Company pesticide license not confirmable in Arkansas.
• 21 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Bot-forbidding sites not fetched in this pass: Google Maps, Yelp, Facebook, Indeed, Glassdoor. Their pages were never opened by this pass.
• The other seven listings were not checked. Star values on the excerpts were not captured and the lowest-rating sort failed, so negative Google reviews were sampled only for the Dixieland listing.
• Joplin, Branson, Broken Arrow, Fort Smith and Rogers (100 N Dixieland) listings: the company’s own pages give no street address for these (only service-area text), so office status is not confirmed; they are kept as live listings carrying palisadepest.com (locations[*].notes).
• Yelp ratings and counts, the Indeed rating (only a review count of 89 appears in a search snippet), Glassdoor and RepVue: not read or not found. Workplace score cannot be computed (no rating from a page). No Angi, HomeAdvisor, Thumbtack or Trustpilot profile for this company was found in the searches (the Angi result is a different ‘Palisade, CO’ city list); a Nextdoor business page exists but shows neighbor recommendations, not a rating.
• Arkansas licensing: the Pest Control Program (License Holder) has no public lookup; verification is by emailed request only and no email was sent. The Pesticide Section (Act 389) lookup returned 0 results for ‘Palisade’ but does not hold structural license holders. Arkansas license status is NOT VERIFIED.
• Oklahoma business registry not verified: the Secretary of State search is blocked by Cloudflare Turnstile and OpenCorporates showed a browser check (not worked around). Oklahoma license read from ODAFF AGLook only.
• Missouri: the Pesticide Business record covers Springfield only; no separate record for the Joplin or Branson listings (recorded, not deducted). Missouri SOS detail pages are behind a Cloudflare check; only search-result rows were read. Individual certified applicators for the Springfield business were not searched.
• Idaho Secretary of State not checked: the Arkansas SOS lists Idaho as the state of origin (foreign LLC address in Hauser, Idaho), but Palisade has no Idaho location.
• Courts and enforcement: OSCN (Oklahoma, all courts) and CourtListener (federal) searched with no hits. Missouri Case.net and Arkansas ARCourts were not searched (session-based or script-driven sites). OSHA’s establishment search shows a human-verification wall and was not attempted. Arkansas, Missouri and Oklahoma AG complaint data is not published per company; the two AG site searches (Arkansas and Missouri) found nothing, and the Oklahoma AG newsroom search is script-rendered and was not read.
• Service agreement: Palisade does not publish its service agreement (the website terms cover website use only). Term (one year) and the $225 early-termination fee come from the company’s own BBB replies; auto-renewal, the cancellation channel and any arbitration clause are unknown. A separate signed agreement is cited by the company.
• BBB complaints: the HQ file lists 10 complaints; the Springfield, Missouri file lists one more (06/25/2025) that is not among the 10 while repeating the 10 / 4 headline. Only 3 of the 10 HQ complaints name a covered-state location (Tulsa x2, Springdale Arkansas), so the file’s other complaints cannot be tied to the West (the file also covers Alabama).
• Ownership: owner-managed per BBB (Jacob Borg, CEO/Owner); no PE backer or acquisition was found, but absence of evidence is not proof. Founding year differs (company says 2021; BBB and registry say 2022). Which office is the operating headquarters is not stated.
• Awards and affiliations: the home page shows NPMA and BBB badge images (and ‘energy efficient’ and ‘eco friendly’ badges); only BBB accreditation was verified. NPMA membership was not checked on the issuer’s site.
• Trade press: the PCT Online site search failed twice (timeout, then a connection error); the PMP search found nothing. No Palisade news items were found by the 38 searches.
• Reddit mentions rest on search snippets only (Reddit comment text was not opened); they are context and not scored. The Tulsa r/tulsa comment names “Palisade Pest Control” in the snippet but the lines before it are cut off.
• Facebook cannot be opened (automated tools forbidden), neither snippet names a city, state or the business’s address, and the second spells the name ‘Palisades’, so the posts could not be tied to this company. Not used anywhere in the scoring inputs.
• The Rogers HQ BBB file’s own service-area list is Arkansas-only (679 towns), yet its complaint list includes a Florence, Alabama complaint and the Huntsville, Alabama branch page links to it as headquarters.
• The Arkansas Secretary of State results page timed out on re-open (October 28, 2026, network timeout, not retried at length); the Good Standing row rests on our capture, which matches its quoted text. Oklahoma and Missouri Secretary of State records were not re-openable (Cloudflare checks, not worked around).

Open questions

• Arkansas pest-control license (License Holder) cannot be looked up publicly; verification is by emailed request only. Not deducted.
• The 08/10/2026 Tulsa complaint quotes the rep’s offer of a ‘lowered monthly subscription’ of $55 but frames the allegation as an omitted quarterly frequency. The sales and contract fairness band (1-2, -1) does not change.
• The 08/31/2026 complaint (rep said she could cancel anytime) states no location on a BBB file that also covers Alabama, so it is not counted. Counting it together with the 08/10 complaint would make 3 and move the deduction to -2; neither qualifies under the current rules.
• BBB shows 10 complaints in its headline on the HQ, Springfield and Tulsa pages, but 11 complaints are published across the HQ and Springfield files; the headline is used for complaint record context only (complaint record is not attributable until a national Google total is added).
• Which office is the operating headquarters (Rogers per BBB, Bentonville ‘Central Contact’ per the company site, Spanish Fork Utah principal address per the Arkansas SOS record) is not stated by the company.