Rumble Pest Solutions Review

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How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Headquarters file, Springdale Arkansas (BBB Serving Arkansas): “complaints for Rumble Pest Solutions’s headquarters and its corporate-owned locations”. Its branch list shows five locations: Springdale Arkansas, Jefferson City Missouri, Springfield Missouri, Normal Illinois and Johnson City Tennessee, so it covers two states outside the 24. A separate-looking Springfield, Missouri page (BBB Serving Greater Missouri & Southern Illinois) shows the same summary (A, 15 complaints, 7 in 12 months, 2.33 from 18) but lists its own complaints and reviews. Complaint counts as BBB states them (15 in 3 years, 7 in 12 months). The complaint text actually displayed is larger: 7 complaints on the headquarters page (08/2024 to 07/2026) and 22 on the Springfield page across 3 pages (11/2023 to 12/2025); BBB does not say why the displayed lists exceed the summary, so the summary is used. Of the displayed complaints, one (07/10/2025, Springfield page) is shown “Unanswered”; the rest carry company responses. A reviewer wrote that the company has an “F” on BBB (11/21/2025); the 2.33 from 18 shown on both pages is the headquarters list only.

Scored: Complaint record

Complaint themes

• Cancellation / early-termination fee equal to the first-visit discount (about $169 to $369)
• Reps’ verbal statements at the door about canceling that differ from the signed agreement
• 30-day written notice and monthly billing continuing after cancel requests
• Treatments not working, with free return visits offered
• Sales reps ignoring no-soliciting signs

BBB profiles

• Main profile · AView

Door-to-door sales: Yes

Door-to-door selling is part of the company’s model: its co-founder says it began that way and now also uses sales teams; it recruits Neighborhood Sales Representatives; customers on the Springfield, Missouri BBB file and Springfield listing describe reps at the door. No city solicitor-permit record was read directly; the Centralia, Missouri peddler approvals are snippet-only.

• “Rumble originally began selling its pest control services through door-to-door (D2D) sales, Hoffman said, and during the past couple of years they have brought on teams to help with sales.”

  pctonline.com · retrieved October 28, 2026⁶

  PCT Top 100 cover story, April 28, 2026; co-founder Anthony Hoffman.

• “Neighborhood Sales Representative”

  rumblepestsolutions.com · retrieved October 28, 2026¹¹

  Careers page, Springdale, Arkansas opening.

• “You’ll spend much of your day outside meeting homeowners, introducing them to our services, educating them on pest prevention, and helping them choose the right protection plan for their home.”

  rumblepestsolutions.com · retrieved October 28, 2026¹¹

• “Rumble peat solutions came to my door and offered a discount for being in the area already.”

  bbb.org · retrieved October 28, 2026¹²

  BBB Springfield file complaint, 12/03/2025.

• “Their employees go door to door and ignore no soliciting signs.”

  bbb.org · retrieved October 28, 2026¹³

  BBB Springfield file review, 06/25/2025; the company replied that it would “remind our sales representatives to be cognizant of signage around homes”.

• “Rumble Pest Solutions goes door to door and the sales pitch is a scam.”

  bbb.org · retrieved October 28, 2026¹⁴

  BBB headquarters-file review, 11/20/2025 (location not stated).

• “We hired Rumble through door to door sales.”

  google.com · retrieved October 28, 2026¹⁵

  Google review on the Springfield, Missouri listing, about 2 weeks before October 28, 2026.

• “Rumble Pest Control peddlers licenses approved for July 17, 2026”

  facebook.com · retrieved October 28, 2026¹⁶

  City of Centralia, Missouri Facebook post, snippet only (Facebook not fetched: automated tools not allowed). A second Centralia post says they “have applied and been approved for a Peddler’s License with the City”.

Contract terms and pricing

• Company reply to a Springfield-file BBB complaint (07/24/2024): the discount on the initial service is given “with the contractual promise” of staying on service for a 12-month period; leaving early means the discount is repaid as an early termination fee. Minimum term stated by the company: 12 months.¹⁷

  “for the initial service provided with the contractual promise that they will remain on service with us for a 12 month period”

  Scored: Sales and contract fairness (−1)

• Company reply to a headquarters-file BBB complaint (07/20/2026): the customer “enrolled in a discounted annual service agreement”; the discounted price is contingent on keeping the agreement “for the minimum term”, and the discounted amount becomes due if it is canceled earlier.¹⁸

  “the customer enrolled in a discounted annual service agreement”

  Scored: Sales and contract fairness (−1)

• Company reply to a Springfield-file BBB complaint (02/06/2024): the service agreement and welcome letter state a flat early-cancellation fee of $219.00 if services are canceled before the agreement is completed (initial service $50.00, then $40.00 a month). This is the lowest amount the company itself calls an “early cancellation fee”; a 02/12/2024 reply gives a $200.00 discount that is billed on early closure.¹⁷

  “if services are cancelled prior to the completion of the agreement, a $219.00 early cancellation fee will incur”

  Scored: Sales and contract fairness (−2)

• The company describes the fee as repayment of the promotional discount on the first service, not a separate penalty (07/20/2026 reply), and applies it as an “early termination fee” of $319.00 (refunded after a BBB complaint, 07/01/2026) and a $369.00 balance in another case (12/04/2025). Amounts vary with the account.^{12, 18}

  “the balance being invoiced is not a cancellation penalty. It is the repayment of the promotional discount that was applied to the initial service as outlined in the signed service agreement.”

  Scored: Sales and contract fairness (−2)

• Company replies on BBB state a 30-day notice requirement for canceling: “we required a 30 day written notice of cancellation” (02/03/2025), “We do require a 30 day written notice of intent to cancel” (11/17/2025) and “we require a 30 day notice of intent to cancel” (09/08/2025). A notice period is not a fee.^{12, 13}

  “we required a 30 day written notice of cancellation”

• After the first 12 months the service continues on a monthly fee until the customer cancels, in the company’s own words: a 06/15/2026 reply says the charge “was the first monthly fee initiated since beginning your services on 6/17/2025” (the year was prepaid) and refunds it because the year was fulfilled; a 02/05/2025 reply to a customer who finished a 12-month obligation in April 2024 refers to “your January monthly subscription fee”.^{12, 18}

  “This charge was the first monthly fee initiated since beginning your services on 6/17/2025 and is the first monthly charge you've incurred as you paid for your year of service upfront.”

  Scored: Sales and contract fairness (−0.5)

• Billing structure in the company’s words (12/05/2023 reply): payments are made monthly while treatments are provided each quarter; unlimited free return visits are included.¹⁹

  “while payments are made each month, treatments are provided each quarter (every 3 months)”

• Agreements are signed with the door-to-door rep on a handheld device and emailed, then a second “Welcome Letter” is signed with the technician at the first service (company replies, 12/04/2025 and 07/24/2024). The full agreement text is not published on the company website.^{10, 12, 17}

  “The first was signed at the door with our sales representative and released via email”

• Company claim (home page): “Free return visits” and a pest-free guarantee (“if pests return, so do we—at no extra charge”); “Free estimates with no obligation”.¹⁰

  “Free return visits”

• Customer report on the Springfield, Missouri BBB file (review 11/04/2025): a “$150 startup fee”, $50 a month, and a “$300 cancellation fee” when he quit.¹³

  “They hit you with a $150 “startup” fee, keep billing $50 every month while you still see bugs, and then slap on a $300 “cancellation” fee when you finally quit.”

  Scored: Sales and contract fairness (−2)

• Customer report on the Springfield, Missouri BBB file (complaint 08/20/2025): “still charging us $300 for early cancelation”.¹²

  “other than still charging us $300 for early cancelation”

  Scored: Sales and contract fairness (−2)

• Customer report on the BBB headquarters file naming Arkansas (complaint 06/02/2026): objects to a fee of $309 after being told by the salesperson on her porch that canceling carried no penalty.¹⁸

  “contingent upon no further attempts to collect the aforementioned fee of $309”

• Customer report on the BBB headquarters-file reviews (08/19/2026): “$600 to cancel” (location not stated).¹⁴

  “Then they had the audacity to charge me $600 to cancel.”

• Company reply to a Springfield-file BBB complaint (02/12/2024): for a customer on a 1-year agreement signed 6/27/23 the company says it had given a $200.00 discount on the first service and that the service agreement requires it to “bill the discount to the account” if the account is closed before the first year is complete. This is the lowest company-stated early-termination amount found for the standard residential plan (a 09/23/2025 reply cites a $60.00 early termination for a separate monthly mosquito service, which is not the standard plan).^{13, 17}

  “The service agreement states if that any reason that we have to close the account prior to the 1st year completion we do have to bill the discount to the account.”

  Scored: Sales and contract fairness (−2)

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB Serving Arkansas, headquarters file (Springdale, Arkansas) · Complaint summaryScored: Complaint record, Sales and contract fairness (−1)

  BBB headquarters file: A rating, not accredited, 15 complaints in 3 years and 7 in 12 months. The 7 complaints displayed (08/2024 to 07/2026) are mostly about canceling a year agreement: a $324 repayment of a promotional first-visit discount (07/14/2026), a rep who promised a contract buyout and services left out of the written contract (06/30/2026, answered; the company closed the account with no fee), a $319 early-termination fee (06/17/2026, refunded), an Arkansas customer who says the salesperson on her porch said canceling had no penalty (06/02/2026, resolved), a monthly charge after a prepaid year (06/01/2026, refunded), a customer told there was “no contract” (10/15/2025) and 19 attempted charges (08/26/2024). Company responses cite the signed service agreement and a 30-day notice rule. Customer allegations, not findings.¹⁸

• October 28, 2026 · BBB Greater Missouri & Southern Illinois, Springfield, Missouri page (branch of the headquarters file) · Complaint summaryScored: Complaint record

  Springfield, Missouri page lists 22 complaints (11/2023 to 12/2025, 3 pages). Themes: early-termination or “discount repayment” fees of $189 to $369 after canceling within the 12-month agreement; customers who say the door-to-door rep told them there was no fine or penalty for canceling (12/03/2025, 07/18/2024, 02/09/2024); monthly billing for quarterly service; collections referrals; and treatments that did not work. The company replies with the signed agreement and welcome letter, free return visits and a 30-day notice rule, and in several cases waives the fee. One complaint (07/10/2025) shows “Unanswered”. Customer allegations, not findings.^{12, 17}

• July 17, 2026 · City of Centralia, Missouri (peddler licenses; Facebook post) · PermitN/A

  The City of Centralia, Missouri posted a peddler notice (07/17/2026) that members of “Rumble Pest Control” were approved for peddler licenses, consistent with door-to-door selling in the Jefferson City area. Search snippet only: Facebook is not fetched, and the post names “Rumble Pest Control” rather than the LLC.¹⁶

• August 5, 2024 · Missouri Attorney General (customer-filed complaint, mentioned on BBB) · Complaint summaryN/A

  In a 08/05/2024 BBB reply the company says the complainant “also submitted a complaint with the Missouri Attorney General” and that its response there would match. This is a consumer complaint, not an enforcement action; the fee in that case was removed. The Missouri AG publishes no per-company complaint data.¹⁷

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• PCT Top 100 (No. 81, 2026), Pest Control Technology magazine, 2026⁶

  Source shown; issuer check not recorded

• Nextdoor Neighborhood Favorite (2024 and 2025), Nextdoor, 2024-2025³⁹

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Service area: Northwest Arkansas, Southwest Missouri, Eastern Oklahoma, Central Illinois and Northeast Tennessee. Five offices are listed, two of them (Normal, Illinois and Johnson City, Tennessee) outside the 24 covered states, so they are not in locations. Eastern Oklahoma is a service-area claim with no Oklahoma office or listing found (an ODAFF license is on file).¹⁰

• “Our local, licensed, and locally-operated pest control company” with “35 years of combined industry experience”; “We don’t believe in ‘selling’ you services you don’t need”. Company claims, not verified.¹⁰

• Unbeatable Service Guarantee: in-home visits within 48 hours or less, emergency same-day service, free return visits, free estimates with no obligation, “No extra charges”.¹⁰

• Hiring on the careers page: dispatcher, technicians (Joplin, Springfield, Nixa, Branson, Rolla, Buffalo and Lake of the Ozarks, Missouri; Springdale, Arkansas), a Neighborhood Sales Representative (Springdale) and Termite Solutions Experts (Springfield and Jefferson City). These are job locations, not confirmed offices.¹¹

• Earlier business: a “Rumble Pest Solutions of Texas” division was sold to Massey Services in 2018, and ODAFF lists an expired 2018 license 8585 (Celina, Texas) beside the current Springdale license. A legacy Google listing “Rumble Pest Solutions of Ft. Worth” (Weatherford, Texas; 3.0 from 2 reviews, no website) exists in the Texas listings pull; it is not on the company site and is not treated as this company’s office. The TDA commercial-business file has no Rumble entry.^{35, 38}

Mentions

Reddit hasn’t been searched for this company yet.

3 locations on file in Arkansas (1), Missouri (2).

Overall confidence in this score: Low (provisional), 3 of 11 points.

What keeps it from rating higher:

• 5,498 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the licensing medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• Company pesticide license not confirmable in Arkansas.
• 20 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Live reads on October 28, 2026: Springfield 4.6 (2,117 vs 1,943), Jefferson City 4.7 (956 vs 911), Springdale 4.7 (2,795 vs 2,644). Excerpts are the few reviews Google shows without signing in; star ratings are not in the page text.
• Addresses match the site.
• Arkansas: the Pest Control Program has no online lookup (verification is by email only; no email sent), so the advertised License Holder number LH4060 is unverified and Arkansas license status/expiry/bond are unknown. The Arkansas Pesticide Section search (a different program) returned 0 results. Arkansas Plant Board enforcement records were not searched beyond one search that found nothing.
• Missouri: MDA’s Pesticide Business records show Active status for the three addresses but no expiry date or insurance. Missouri Secretary of State detail pages sit behind a Cloudflare check; only the search rows (name, charter number, type, status, created date, agent) were read. Case.net (court records) was not searched (session-based, limited hours).
• Oklahoma: an ODAFF Pesticide License (9873) is current to December 31, 2026, but no Oklahoma office or listing was found (“Eastern Oklahoma” is a service-area claim); the Oklahoma Secretary of State search is blocked by a Turnstile check. Oklahoma has no published pesticide enforcement list.
• Texas: no Texas Department of Agriculture license or enforcement record for Rumble Pest Solutions (the TDA commercial-business file and enforcement lookup show none); an expired 2018 Celina, Texas license and a legacy “Rumble Pest Solutions of Ft. Worth” Google listing relate to the Texas division sold to Massey in 2018 and are not treated as this company’s offices.
• Illinois (Normal) and Tennessee (Johnson City) offices are outside the 24 covered states and were not researched.
• BBB: the headquarters file and the Springfield, Missouri page both state “15 complaints in the last 3 years / 7 in the last 12 months” and “2.33 from 18 reviews”, but the complaint text displayed is 7 (headquarters page) and 22 (Springfield page, 3 pages), and the Springfield page lists 15 reviews of its own. BBB does not explain the difference; BBB summary figures are used and the discrepancy is noted. The headquarters complaints page captured only its first page (page 2 returned no complaint text).
• Yelp, Facebook, Indeed and Glassdoor: their terms forbid automated access, so they were not fetched. A Yelp page for Springfield and a Facebook page (“92% recommend: 386 reviews”) exist by search snippet only; Indeed has a company page (rating not seen); no Glassdoor page surfaced. None of these figures is scored.
• Trustpilot, Angi, HomeAdvisor, Thumbtack, RepVue and Comparably: no Rumble Pest Solutions profile surfaced in search. Third-party mirrors (MapQuest, Wheree, AtHomePros, Top Rated Local) were not used as evidence.
• Workplace score not available: no fetched employer rating or review count.
• The service agreement is not published. Contract terms come from the company’s own replies to BBB complaints (12-month agreement, flat early-termination fee equal to the first-visit discount, 30-day written notice, monthly billing). Arbitration or class-waiver terms are unknown; the Terms/Privacy pages cover only the website and SMS.
• Regulatory: searches of the company name with “attorney general”, “settlement”, “lawsuit”, “consent order” and “class action” found no government action, FTC matter or lawsuit, and CourtListener’s federal RECAP search for “Rumble Pest Solutions” had no results (https://www.courtlistener.com/?q=%22Rumble+Pest+Solutions%22&type=r, captured October 28, 2026). State AG sites publish no per-company complaint data; OSHA’s establishment search is behind a human-verification page and was not used. Municipal peddler/solicitor records were not read directly (Centralia, Missouri approvals are snippet-only).
• Reddit: three searches (site:reddit.com and two broader ones) surfaced no Rumble Pest Solutions thread.
• The company site’s coupons page and SMS terms page timed out and were not captured; they are not needed for any cited fact.
• Google Maps listings, Facebook, Yelp and Indeed were not re-read (terms forbid automated access).
• The opening dates of the Normal, Illinois and Johnson City, Tennessee offices are not documented. Everside (Sept 2025) names three core locations (Springdale, Springfield, Jefferson City) and PCT (April 2026) names a service area of Northwest Arkansas, eastern Oklahoma and southwest Missouri; the company site now lists both offices, and an Indeed search snippet shows a Johnson City, Tennessee technician review dated Sep 16, 2026 (snippet only; rating and count not read, not scored).
• The Nextdoor page (Ridgedale, Missouri) lists the website rumblepestmo.com and phone (417) 501-2221, which matches the Springfield BBB page; it is recorded as a mention only. Searches used: 6 in addition to the 35 above; three returned nothing relevant.

Open questions

• Whether a report on a BBB branch page of a multi-state headquarters file (Springfield, Missouri) counts as West-tied without a West location in its text: applied the October 28, 2026 clarification literally (it does not).
• Opening dates of the Normal, Illinois and Johnson City, Tennessee offices.
• Arkansas license LH4060 status and expiry (no public lookup; email only).
• Missouri Case.net and OSHA not searched.