How do I cancel Rumble Pest Solutions, and is there a cancellation fee?

What the record says about canceling Rumble Pest Solutions

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Company reply to a Springfield-file BBB complaint (07/24/2024): the discount on the initial service is given “with the contractual promise” of staying on service for a 12-month period; leaving early means the discount is repaid as an early termination fee. Minimum term stated by the company: 12 months.¹⁷

  “for the initial service provided with the contractual promise that they will remain on service with us for a 12 month period”

• Company reply to a headquarters-file BBB complaint (07/20/2026): the customer “enrolled in a discounted annual service agreement”; the discounted price is contingent on keeping the agreement “for the minimum term”, and the discounted amount becomes due if it is canceled earlier.¹⁸

  “the customer enrolled in a discounted annual service agreement”

• Company reply to a Springfield-file BBB complaint (02/06/2024): the service agreement and welcome letter state a flat early-cancellation fee of $219.00 if services are canceled before the agreement is completed (initial service $50.00, then $40.00 a month). This is the lowest amount the company itself calls an “early cancellation fee”; a 02/12/2024 reply gives a $200.00 discount that is billed on early closure.¹⁷

  “if services are cancelled prior to the completion of the agreement, a $219.00 early cancellation fee will incur”

• The company describes the fee as repayment of the promotional discount on the first service, not a separate penalty (07/20/2026 reply), and applies it as an “early termination fee” of $319.00 (refunded after a BBB complaint, 07/01/2026) and a $369.00 balance in another case (12/04/2025). Amounts vary with the account.^{12, 18}

  “the balance being invoiced is not a cancellation penalty. It is the repayment of the promotional discount that was applied to the initial service as outlined in the signed service agreement.”

• Company replies on BBB state a 30-day notice requirement for canceling: “we required a 30 day written notice of cancellation” (02/03/2025), “We do require a 30 day written notice of intent to cancel” (11/17/2025) and “we require a 30 day notice of intent to cancel” (09/08/2025). A notice period is not a fee.^{12, 13}

  “we required a 30 day written notice of cancellation”

• Company reply to a Springfield-file BBB complaint (02/12/2024): for a customer on a 1-year agreement signed 6/27/23 the company says it had given a $200.00 discount on the first service and that the service agreement requires it to “bill the discount to the account” if the account is closed before the first year is complete. This is the lowest company-stated early-termination amount found for the standard residential plan (a 09/23/2025 reply cites a $60.00 early termination for a separate monthly mosquito service, which is not the standard plan).^{13, 17}

  “The service agreement states if that any reason that we have to close the account prior to the 1st year completion we do have to bill the discount to the account.”

• After the first 12 months the service continues on a monthly fee until the customer cancels, in the company’s own words: a 06/15/2026 reply says the charge “was the first monthly fee initiated since beginning your services on 6/17/2025” (the year was prepaid) and refunds it because the year was fulfilled; a 02/05/2025 reply to a customer who finished a 12-month obligation in April 2024 refers to “your January monthly subscription fee”.^{12, 18}

  “This charge was the first monthly fee initiated since beginning your services on 6/17/2025 and is the first monthly charge you've incurred as you paid for your year of service upfront.”

• Customer report on the Springfield, Missouri BBB file (review 11/04/2025): a “$150 startup fee”, $50 a month, and a “$300 cancellation fee” when he quit.¹³

  “They hit you with a $150 “startup” fee, keep billing $50 every month while you still see bugs, and then slap on a $300 “cancellation” fee when you finally quit.”

• Customer report on the Springfield, Missouri BBB file (complaint 08/20/2025): “still charging us $300 for early cancelation”.¹²

  “other than still charging us $300 for early cancelation”

• Customer report on the BBB headquarters file naming Arkansas (complaint 06/02/2026): objects to a fee of $309 after being told by the salesperson on her porch that canceling carried no penalty.¹⁸

  “contingent upon no further attempts to collect the aforementioned fee of $309”

• Customer report on the BBB headquarters-file reviews (08/19/2026): “$600 to cancel” (location not stated).¹⁴

  “Then they had the audacity to charge me $600 to cancel.”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Rumble Pest Solutions’ score on this factor: 5.5 out of 10.

• 12-month minimum term^{17, 18}

  Counted in the score: −1

• Early-cancellation fee $200^{12, 13, 17, 18}

  Counted in the score: −2

• Auto-renews^{12, 18}

  Counted in the score: −0.5

• Customer accounts of terms misstated at the sale (1 documented)¹⁸

  Counted in the score: −1

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