Miller Pest Solutions Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★★★★★BBB, Clive, Iowa headquarters file · 02/29/2024

  “I have been using Miller for 6 months now and couldn't be happier. Personalized service and friendly technician who is extremely thorough.”

  Dan R.Read on BBB

• ★☆☆☆☆BBB, Clive, Iowa headquarters file · 12/20/2023

  “Miller pest control is a scam I called them because I saw bed bugs in my house they immediately charged me”

  Stephen P.Read on BBB

• ★★★★★BBB, Clive, Iowa headquarters file · 12/29/2023

  “These guys are great. I highly recommend them!! They took care of our box elder bug problem”

  Jenny C.Read on BBB

Two BBB files: the Clive, Iowa headquarters file (BBB serving Greater Iowa, Quad Cities, and Siouxland Region; “headquarters and its corporate-owned locations”) and the Omaha, Nebraska branch file (BBB of Midwest Plains) whose page links back to the headquarters. Each shows “2 complaints in the last 3 years”; because Omaha is a branch of the headquarters file the two counts are very probably the same roll-up, so 2 (not 4) is used. Only one complaint text is published (on the HQ file). Re-read both files live. The headquarters file states that it “includes complaints for Miller Pest Solutions’s headquarters and its corporate-owned locations” and its details page lists the Kansas City (816) 420-0340 and Omaha (402) 769-0997 phone numbers, so Omaha is a corporate-owned location of that file; the Omaha file (a separate BBB of Midwest Plains file) shows the same 2 / 0, the same 5 reviews at 4/5, and publishes no complaint text.

Scored: Complaint record

Complaint themes

• Billing dispute over a charge collected under a signed one-year agreement (one published complaint)
• Bed bug treatment outcome (review, not a complaint)

BBB profiles

• Main profile · A+View

• Clive, Iowa headquarters file (headquarters and corporate-owned locations) · A+ · accredited · 2 complaints in 3 yearsView

• Omaha, Nebraska branch file (3613 S 149th St) · A+ · accredited · 2 complaints in 3 yearsView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found: the company sells through web/phone quotes (“free phone bid”), referrals and fleet visibility; its careers page lists no openings (BambooHR portal) and no summer-sales or D2D recruiting site was found; no BBB complaint or review mentions reps at the door. Reddit/Facebook/Indeed discovery was limited (see gaps), so “unknown” rather than “no”.

• “Heard About Us Online search Referral Saw a truck Other”

  millerthekiller.com · retrieved November 2, 2026⁵

• “We currently have no open positions.”

  millerthekiller.com · retrieved November 2, 2026⁶

• “We offer free phone bids for residential service - no in-home assessment needed for an accurate quote.”

  millerthekiller.com · retrieved November 2, 2026⁷

Contract terms and pricing

• Recurring plans require a one-year agreement; one-time treatments require no agreement (company FAQ, Des Moines page).⁷

  “Recurring plans require a one-year agreement - pest pressure changes across all four Iowa seasons, and a full year is how we break the breeding cycle. One-time treatments require no agreement.”

  Scored: Sales and contract fairness (−1)

• In its own BBB reply (dated 07/09/2025) the company describes the complainant’s signed one-year service agreement (enrolled July 10, 2024, regular service visits) as renewing automatically each year unless canceled before the renewal date, and says the signed agreement authorizes charging the payment method on file. The reply describes that customer’s own agreement and names no plan; the signed agreement itself is not published, so its cancellation fee, cancellation channel and dispute terms are unknown.⁸

  “one-year service agreement with us on July 10, 2024. This agreement includes regular service visits and an automatic annual renewal unless canceled prior to the renewal date.”

  Scored: Sales and contract fairness (−1, −0.5)

• Published pricing: Miller HomePro 365 from $49.99/month with a $149.99 initial visit; one-time general pest treatments from $375.⁷

  “Our Miller HomePro 365 plan starts at $49.99/month with a $149.99 initial visit. One-time general pest treatments start at $375.”

• The only published “Terms & Conditions” page covers website content copyright; it contains no service-contract terms (term, renewal, cancellation, arbitration).⁹

  “All imagery and content contained on this website are the copyright of Miller Pest Solutions or its affiliates.”

• Missouri (Kansas City) FAQ repeats the same statement: recurring plans require a one-year agreement; one-time treatments require no agreement.¹⁰

  “Recurring plans require a one-year agreement - pest pressure changes across all four Missouri seasons, and a full year is how we break the breeding cycle. One-time treatments require no agreement.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• November 2, 2026 · BBB serving Greater Iowa, Quad Cities, and Siouxland Region (headquarters file) · Complaint summaryScored: Complaint record

  HQ file (covers headquarters and corporate-owned locations): 2 complaints in 3 years, 0 in 12 months; only one is published (07/09/2025, “Sales and Advertising Issues”, Resolved). In it the customer says his card was charged in June 2025 without authorization and complains about appointment communication; the company replied that the $219.96 charge collected a past-due balance under his signed one-year agreement, which renews annually unless canceled, and that it was updating contact details. Rating A+, accredited since 4/18/2005. The second complaint is not published.⁸

• November 2, 2026 · BBB of Midwest Plains (Omaha branch file) · Complaint summaryScored: Complaint record

  Omaha branch file (page links “View Headquarters” to the Clive file): 2 complaints in 3 years, 0 in 12 months; the complaints page lists no complaint text (“no matching results”). Rating A+, accredited since 1/20/2017. Whether these 2 are the same two as on the headquarters file cannot be shown from the pages.²⁰

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

No employee reviews on file.

Awards and certifications

• QualityPro, NPMA QualityPro (qualitypro.org Find a Pro directory), 2023 (company-stated; the directory shows no date)²⁷

  Source shown; issuer check not recorded

  The directory (company-name search “Miller”) lists “Miller Pest Solutions” (phone 515 518-8864, the number on the KDA license and BBB headquarters file, email contact@millerthekiller.com) and three “Miller Pest & Termite” entries, one with the Omaha BBB phone 402 769-0997 and one with the Missouri MDA phone 816 420-0340. “J. P. Miller & Sons” (Florida) is a different company.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• QualityPro certification (2023) “held by fewer than 3% of pest control companies”: the company is listed in the QualityPro directory; the year and the 3% figure are company statements. NPMA member and Sentricon Certified: not verified on the issuers’ sites.⁴

• Angi Super Service Award (top 5% in Pest Control/Extermination). Not verified on Angi.⁴

• Pest-free guarantee: “We’ll come back within 48 hours to make it right”.²⁸

• Joel Miller sits on the Iowa Pest Management Association board.⁴

• Serves four states (Missouri, Iowa, Nebraska, Kansas); expansion to Omaha in 2018 and Kansas City in 2020. All four are covered states; the Lenexa and second-Omaha Google listings are not on the site.⁴

Mentions

• Pest Control Technology (PCT) · Trade press · May 18, 2016 · Neutral toneRead

  Miller Pest & Termite Launches New Website with Bug-Free Look

  PCT item on the company’s redesigned website; names Joel Miller as operations manager and says an Omaha location was about to open.

  “The company is working on a new website of similar design for its soon-to-be open Omaha, Neb. location.”

Reddit hasn’t been searched for this company yet.

6 locations on file in Iowa (2), Kansas (1), Missouri (1), Nebraska (2).

Overall confidence in this score: Low (provisional), 0 of 11 points.

What keeps it from rating higher:

• Verifier rated the legal and regulatory record low (high earns a point).
• 2,614 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• 11 independent websites cited (25 or more earns a point).
• Too few independent non-Google reviews to blend in (Google only).
• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the customer reviews medium (high earns a point).
• Verifier corrected or removed 16% of the items checked (10% or fewer earns a point).

How confidence is set

Gaps in the record

• No Google review text is used (Google Maps not opened; the company-site widget text, positive only, was removed), so Google entries carry no excerpts.
• Lenexa Kansas, the second Omaha listing and the Des Moines-metro service-area listing are not on the company site as offices and their phone numbers are not on the site; Lenexa has no KDA PBL of its own (the PBL lists only Clive and Kansas City addresses).
• Contract terms: only the one-year minimum for recurring plans (company FAQ on the Des Moines and Kansas City pages) and automatic annual renewal (company’s own BBB reply about one customer’s signed agreement for regular service visits) are sourced. Early-cancellation fee, cancellation channel and arbitration/class-waiver terms are unknown: the signed service agreement is not published and the site “Terms & Conditions” cover website content only.
• BBB: complaint texts are published for only 1 of the 2 complaints on the headquarters file and for none on the Omaha file, so the unanswered count is unknown. No BBB file for the Kansas City or Lenexa locations was found (a BBB search for Kansas City failed to load).
• Yelp, Facebook, Indeed, Glassdoor, Google Maps and Trustpilot were not opened (site terms forbid automated access, or the page returned 403: Trustpilot). A search snippet showed a Yelp-style “94% recommend (31 reviews)” for the Clive business; snippets are not evidence and it is not recorded as a rating. Angi profile (company claims an Angi Super Service Award) was not found/fetched. No employee-review data (Indeed/Glassdoor/RepVue) could be collected.
• Reddit: a search snippet from r/Omaha (“I use Miller Pest. They have been great. Its around $50 per month.”) could not be tied to a fetchable URL, so it is not recorded as a mention.
• Nebraska Department of Agriculture licenses individuals only (no company license; the Kelly Solutions applicator database shows no employer), so no Nebraska license record was attached and no designated applicator could be identified. Nebraska Secretary of State search is blocked by reCAPTCHA, and Kansas Secretary of State by an AWS WAF CAPTCHA: Nebraska and Kansas entity status not checked (Kansas PBL implies good standing at issuance).
• Iowa SOS detail page (formation date, registered agent) and Missouri SOS detail page (Cloudflare) were not captured. The IDALS lookup shows only expiration dates (no suspensions, insurance or bond).
• Courts and enforcement: Iowa Courts Online, Case.net, Kansas CaseSearch (terms click-through) and Nebraska JUSTICE (paid) were not searched. State AGs publish no per-company complaint data. Web searches for AG actions, lawsuits and pesticide-regulator penalties (3 queries) returned nothing about this company; IDALS/KDA/MDA publish no enforcement list. OSHA establishment search blocked by human verification (not attempted).
• Door-to-door status unknown: no D2D evidence either way (careers page shows no openings; no recruiting site found).
• QualityPro is verified as a listing in the QualityPro directory.
• Entity: the site text names “Miller Pest Solutions LLC DBA Miller Pest Solutions” (text-message consent line only) but registries show only Miller Pest & Termite LLC (Iowa 334311; Missouri foreign LLC FL001423298); the “LLC DBA” wording is unexplained and no separate registry record exists. Other “Miller Pest Control” businesses (Topeka Kansas PBL 1895; Magnolia Arkansas; JP Miller & Sons Florida) are unrelated and were not attributed.
• Missouri Secretary of State was not re-run (Cloudflare).

Open questions

• Lenexa, the Des Moines-metro service-area listing and the second Omaha listing (7 Google reviews in total) are not on the company site or any license record; kept without closure evidence.
• The Omaha BBB file and the Clive HQ file each show 2 complaints in 3 years; the pages cannot prove they are the same two, so the lower count (2, not 4) is used.
• The auto-renewal term comes from the company’s BBB reply about one customer’s signed agreement; the signed agreement form is unpublished (fee, cancellation channel, arbitration unknown).
• Expired Iowa out-of-state license 11341-001 (Kansas City) is not scored, following the Nomo parity.
• Courts, AG records and OSHA were not searched; Nebraska and Kansas Secretary of State searches are blocked.