Fenix Pest Control Review

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How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Headquarters file for Fenix Pest Control, Inc. (West Des Moines, Iowa; local BBB serving Greater Iowa, Quad Cities, and Siouxland Region). The complaints page says it “includes complaints for Fenix Pest Control, Inc.’s headquarters and its corporate-owned locations”. Complaints pages read: 1, 2, 3 and 4 of 4. BBB shows only a portion of complaints: 39 are displayed (10 + 10 + 10 + 9) of the 52 counted, and every displayed complaint shows a Fenix business response (status Answered or Resolved). No BBB pattern-of-complaints alert text appears on the profile page.

Scored: Complaint record

Complaint themes

• Early-cancellation charges and the written 30-day notice requirement (customer-reported amounts $125-$473.58; Fenix cites $99 or a $300 fee in its own replies)
• Billed for a scheduled service after a cancel request, or after a phone/e-mail cancel that Fenix says was not a valid written notice
• Door-to-door sales pitch (customers say they were told the signing was not a contract, was one treatment, or could be canceled any time) vs the signed 12-month agreement
• Ineffective treatments (mice, spiders, Japanese beetles); interior not treated
• Fenix responds to every complaint read; most are marked Resolved or Answered

From BBB complaints and reviews

• BBB complaint · July 21, 2026

  “A person from Fenix Pest Control came unsolicited to our door on 5/20/26 and was very pushy. He arrived at dinner time just as we were sitting down to dinner. Several times my husband requested he come back in 30 minutes but he didnt leave. On hindsight we should have just closed the door on …”

  Name not shownRead on BBB

• BBB complaint · January 30, 2026

  “The company salesman stated that what you were signing wasn't a contract, which was an absolute lie. They were supposed to come do pest control ONE time only. The company knew I moved out of my apartment, because of the drain gnats they never got rid of. Then they continued to send technicians …”

  Name not shownRead on BBB

• BBB complaint · December 8, 2025

  “I contacted Fenix Pest control to cancel services. The lady tried convincing me not to & when I said I need to cancel "extras" right now so please cancel, she informed me I signed a contract. I told her the salesman that came to my door told me I could cancel at any time. She then again said …”

  Name not shownRead on BBB

• BBB complaint · December 8, 2025

  “A salesperson from Fenix knocked on my door in May 2025. I answered the door and listened to the pitch, which included a pest control treatment specifically for tick control. Because I recently found a tick inside my home,I was interested in this as a one-time service. I specifically told the …”

  Name not shownRead on BBB

• BBB complaint · December 12, 2025

  “November 17, 2025 approached by a fenix door knocker. They provided me with one service I stated I would not want them to come back. They had me signed a document that looped into a commitment now theyre wanting $473.58for cancellation and harassing me this company is not only terrible to deal …”

  Name not shownRead on BBB

• BBB complaint · March 17, 2026

  “Predatory Business Practices. i paid for 1 year of pest control at 3 separate properties, in full. My understanding was that renewal was in March 2026. Upon renewal in January they treated one of the properties and then while enroute to the other properties contacted me to inform me it was …”

  Name not shownRead on BBB

• BBB complaint · December 17, 2025

  “On 12/15/25, I was billed for services that were never completed.I am writing to formally lodge a complaint regarding the recent handling of my accounts and what I consider to be predatory billing practices. I have been a loyal customer for several years, maintaining two separate accounts for …”

  Name not shownRead on BBB

• BBB complaint · October 17, 2025

  “This complaint is based on false and misleading advertisement. I am willing to initiate an Declaration under Penalty of Perjury regarding comments made to me by the FENIX Pest Control Sales Associated. 22 June 25 I signed an agreement with FENIX Pest Control. My expectation(s) from the company …”

  Name not shownRead on BBB

• BBB complaint · October 31, 2025

  “I was new to REMOVED, and hired Fenix to spray my home while it was empty. I was told to get a good price that I had to use them 2 times which I did. I had really only wanted to use them once. I was unhappy right away as they sprayed my newly painted walls. I was told the spray wouldnt stain, …”

  Name not shownRead on BBB

• BBB complaint · September 30, 2025

  “July 10,6:30 pm. get a knock on the door from a guy saying so-and-so and so-and-so up the street here are all doing this. Ive-been in the neighborhood and wondering if youre interested also.he gave me a whole bunch of information,I asked him to stop back so I could speak with my husband.he …”

  Name not shownRead on BBB

• BBB complaint · August 30, 2024

  “We had a very disappointing experience with Fenix Pest Control. In July 2024, they showed up unannounced on our driveway and were extremely pushy. The salesperson offered their service for $129 but said we could get it at a "discount" for $99. After some persistence, my husband reluctantly …”

  Name not shownRead on BBB

• BBB complaint · August 27, 2024

  “On 7/15 a door to door salesman came to my home to sell pest treatments. I agreed to the 1 pest treatment with the sales person. The sales person took my info, including my credit card information. He stated you will get an email and you just need to initial the document to confirm your …”

  Name not shownRead on BBB

• BBB complaint · July 17, 2024

  “A salesman came to the door to sell a discounted service for pest control. They stated the first treatment is normally $275, but offered special pricing of $89. It was understood that this was a quarterly service, but when I tried to cancel they said we would owe the difference of the discount …”

  Name not shownRead on BBB

• BBB complaint · June 5, 2024

  “We hired Fnix last year for pest removal, after several applications we noticed it wasnt working. We called to cancel and they told us there was a cancellation fee and it was the remaining services on the contract. After months we have decided to pay them the fee which is insane considering we …”

  Name not shownRead on BBB

• BBB complaint · December 4, 2023

  “These guys canvased our neighborhood and were knocking on doors. We thought that we'd give them a try and see how it goes, never expected the run around that we are getting. We had them spray for wasps/hornets and spiders. We've never had more spiders around our house than what was there after …”

  Name not shownRead on BBB

• BBB complaint · November 10, 2025

  “In August 2024, I signed up for one year of service, which is to occur every 12 weeks. I was told there was flexibility on the dates as long as I paid for all contract work. When I received notice of a December 2024 treatment, I immediately called to ask if I could delay because bugs were …”

  Name not shownRead on BBB

• BBB complaint · September 8, 2025

  “The business associate explained verbally to my wife that the cost of the service is 99$ and there will be a second complimentary free visit after 30 days to finish the job. But now the business is asking us to pay additional 147$ for the second visit. There might be a trick which is telling …”

  Name not shownRead on BBB

• BBB complaint · April 24, 2025

  “He told me there is no cancellation or penalty fees if after 1st service and I don't like it, then I can cancel anytime. After he told me this statement, I signed the service agreement.”

  Name not shownRead on BBB

• BBB complaint · December 18, 2024

  “Signed up for service - salesperson that was a younger kid, explained that I can cancel at anytime.”

  Name not shownRead on BBB

• BBB complaint · May 12, 2025

  “Like many others, I signed up for a one-year contract, and was told I could cancel anytime.”

  Name not shownRead on BBB

• BBB complaint · September 8, 2024

  “We were told to sign on an ipad to agree to pay the $99 initial fee and unknowingly signed a contract.”

  Name not shownRead on BBB

BBB profiles

• Main profile · AView

• Branch profileView

  BBB branch page for the Madison, Wisconsin office: it links back to the headquarters file (“View Headquarters”), shows the same 52 complaints and the same accreditation date, so Wisconsin is part of the HQ file read above. Outside the 24 covered states. In a automated read the Madison page’s “COMPLAINTS” and “View Headquarters” links both point to the West Des Moines HQ file (0664-32125567).

• Branch profileView

  A search-result snippet shows a Longwood, Florida BBB page (0733-235970639, accredited since 3/4/2025); not read as evidence.

Door-to-door sales: Yes

Door-to-door selling is shown by nine first-hand BBB complaint/review texts dated 2023-2026 describing a Fenix salesperson at the door, and by Fenix’s own BBB reply (“signed at the door”). Complaints are on the BBB headquarters file, which does not name the town; see gaps.

• “A person from Fenix Pest Control came unsolicited to our door on 5/20/26 and was very pushy. He arrived at dinner time just as we were sitting down to dinner. Several times my husband requested he”

  bbb.org · retrieved October 28, 2026⁷

• “November 17, 2025 approached by a fenix door knocker. They provided me with one service I stated I would not want them”

  bbb.org · retrieved October 28, 2026⁷

• “A salesperson from Fenix knocked on my door in May 2025. I answered the door and listened to the pitch, which included”

  bbb.org · retrieved October 28, 2026⁷

• “July 10,6:30 pm. get a knock on the door from a guy saying so-and-so and so-and-so up the street here are all doing”

  bbb.org · retrieved October 28, 2026⁸

• “On 7/15 a door to door salesman came to my home to sell pest treatments. I agreed to the 1 pest treatment with the sales person. The sales person”

  bbb.org · retrieved October 28, 2026⁹

• “These guys canvased our neighborhood and were knocking on doors. We thought that we'd give them a try and see how it”

  bbb.org · retrieved October 28, 2026⁹

• “DO NOT LISTEN TO THE DOOR-TO-DOOR SALESPEOPLE. I got a knock and was having an issue with my prior pest control company, so their pitch worked on me.”

  bbb.org · retrieved October 28, 2026¹⁰

• “Once the agreement is signed at the door it is immediately emailed over to the customer for review. We cannot cancel the agreement without a cancel fee as we”

  bbb.org · retrieved October 28, 2026⁷

  Fenix’s own BBB reply describes signing at the door.

• “Salesperson Generate new customer leads and close sales at an hourly rate plus commission through our various customer outreach platforms! Certified Pest Technician Get trained and licensed to become”

  fenixpestcontrol.com · retrieved October 28, 2026¹¹

  Hourly plus commission; the page does not say “door to door”.

• “Fenix Pest Control, Inc. - Door to Door Sales Representative”

  indeed.com · retrieved October 28, 2026¹²

  Title of an Indeed salary page, seen only in a search result (Indeed terms forbid automated access, so the page was not opened). Context only.

• “came to my house on his scooter on 02/22/2025, he knocked on my door to sell pest control service”

  bbb.org · retrieved November 2, 2026¹³

• “In July a representative from Fenix Pest Control came to our front door and asked us if we wanted pest control services.”

  bbb.org · retrieved November 2, 2026¹³

Contract terms and pricing

• Standard residential agreement is a 12-month agreement (Fenix’s BBB reply: its salesman mentions “the 12-month agreement” and explains the early-termination fee).⁷

  “you will hear our salesman mention the 12-month agreement multiple times. You will also hear him send over a document and review it thoroughly with the customer to ensure they fully understood the”

  Scored: Sales and contract fairness (−1)

• Fenix quotes its contract: after the initial one-year period service continues until the customer gives 30 days’ notice; services scheduled inside the notice period are still invoiced. Fenix says it has no “automatic renewals”, but the quoted text continues service until notice.⁷

  “After the initial one-year period, service will continue to be rendered until a 30-day notice is received. Furthermore, any scheduled services within the 30-day notice period will be completed and invoiced as usual." After the first 12 months, customers are not locked into another annual term.”

  Scored: Sales and contract fairness (−1, −0.5)

• Cancellation must be a written 30-day notice (Fenix BBB replies: “written 30-day notice”; a verbal request was not accepted). Not phone-only.⁷

  “We do require a written 30-day notice to cancel the service and we do provide an online portal for all customers so they can look to see when they have scheduled services - we have them listed for a”

• Fenix’s stated cancellation charge in one reply: $99 if the final scheduled service is not completed after a cancel request.⁷

  “a charge of $99 would apply. The customer declined service and the card was billed and charged at 11:49 AM. Our billing department would handle this request and it can take some time to get over to”

  Scored: Sales and contract fairness (−1)

• Fenix’s reply to a 2024 complaint says the full cancellation fee was $300 and the customer was charged $171 instead; another reply says a discounted first service is repaid on early cancellation (“we simply ask for the initial discount to be paid”). These company-stated figures differ from the $99 above.⁹

  “did not charge the full cancellation fee of $300. Instead, we reached an agreement and charged you $171, which your husband paid via check. For your reference, Ive attached the original agreement.”

  Scored: Sales and contract fairness (−1)

• Fenix’s replies state a 3-day right to cancel without fees after the initial service.⁹

  “cancel the services within 3-days of the initial service appointment without any fees. It does look like you confirmed your second appointment with us and wanted that treatment. We are unable to”

• Fenix says it will waive the agreement if a customer moves outside its service area with proof of the move; a move inside the service area is not an exemption.⁷

  “if they moved outside of our service area, we would waive the agreement and there would be no cancellation fee, provided proof of the move was submitted. In this case, it appears the customer moved within our service”

• The service agreement is not published on fenixpestcontrol.com (no terms or agreement page in the site’s page sitemap). Fenix’s replies cite a separate signed agreement that is e-mailed after signing, so arbitration and dispute terms are not on any page read.⁷

  “Once the agreement is signed at the door it is immediately emailed over to the customer for review. We cannot cancel the agreement without a cancel fee as we”

• Customer-reported early-cancellation charges on the BBB file (customer reports, not company statements; not used for scoring because the company states its own figure): $125, $240, $473.58, $170, $186 plus tax, $200, $230, $300.⁸

  “I had to pay a cancellation fee of $125 to get rid of them. Of course, they said, it was all my fault as it was in the”

  Scored: Sales and contract fairness (−1)

• Promotional pricing on the company site: “50% OFF FOR FIRST TIME CUSTOMERS”.¹

  “50% OFF FOR FIRST TIME CUSTOMERS Call Fenix Pest Control today to find out how”

• Two more company-stated cancellation figures in Fenix’s BBB replies (complaints page 3): $349, described as reflecting the initial discount received at sign-up, and $255 plus tax, described as the initial discount to be repaid. Together with $99 and $300/$171 above, the company-stated figures differ.¹³

  “we issued the cancellation fee of $349, which reflects the initial discount you received upon signing up.”

  Scored: Sales and contract fairness (−1)

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB serving Greater Iowa, Quad Cities, and Siouxland Region · Complaint summaryScored: Complaint record

  BBB headquarters file lists 52 complaints in the last 3 years and 17 in the last 12 months. Themes in the complaints read: cancellation fees and the 30-day written-notice rule, billing after a cancel request, door-to-door sales pitch vs the signed 12-month agreement, and ineffective treatments. Fenix replied to every complaint read.⁷

• October 28, 2026 · Iowa, Nebraska and South Dakota · EnforcementN/A

  No state pesticide-regulator enforcement, attorney general action, FTC action, settlement or consent order against Fenix was found. IDALS, NDA and SD DANR publish no enforcement lists; Iowa/Nebraska/South Dakota AG pages publish no per-company complaint data. This is an absence of public findings, not proof of none (see gaps).³⁰

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• Angi Super Service Award, Angi, 2025²⁴

  Source shown; issuer check not recorded

• BBB Accredited Business, Better Business Bureau, 2025 (accredited since 3/3/2025)³

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Services Florida, Iowa, Nebraska, Wisconsin and South Dakota.¹

• Branches outside the 24 covered states: Longwood Florida (755 West State Rd. 434 Unit M), Orlando Florida (7906 Kingspointe Parkway Unit 106), Appleton Wisconsin (N266 Stoney Brook Rd.), Hartland Wisconsin (1190 Richards Road, Suite 1; “Milwaukee branch”) and Madison Wisconsin (4250 Acker Road). Not listed in locations.¹

• Company says it has “well over 25 combined years” in home pest control.³⁶

• Family owned and operated with “over 30 years of experience” (Thumbtack and Angi profile text, written by the company).²⁴

• Angi profile lists a trade affiliation with the Iowa Pest Management Association (self-reported; not verified on the association’s site).²⁴

• Guarantee: “We guarantee you will notice the difference between other pest services and Fenix Pest Control.” Free re-service between treatments is also stated in Fenix’s BBB replies.¹

• Company says it is hiring in Florida, Iowa, Nebraska and South Dakota for administration/management, salesperson and certified pest technician roles.¹¹

• Idaho: the Iowa SOS record shows a principal office in Twin Falls, Idaho, but no Idaho branch, phone or Google listing was found; Idaho is therefore not in locations.²

• Sister business: MasterGuard Pest Control (Madison and Appleton, Wisconsin) shows Fenix branch addresses and the Fenix support email on its locations page.^{4, 37}

Mentions

• Reddit r/Omaha · Reddit · January 2026 · Negative toneRead

  Looking for recommendations for mice pest control (r/Omaha)

  An Omaha poster says Fenix’s mouse plan was poison traps and the problem got worse.

  “We have used Fenix Pest Control and there plan of action was to just set poison traps in hopes of just killing off mice it has just gotten worse”

• Facebook community group post · Forum · Date not shown · Negative toneRead

  Poor Experience with FENIX Pest Control, Inc. and Alternative...

  A customer complains of repeated visits with the job left half done.

  “Rant* I've hired FENIX Pest Control, Inc. and had them coming at least 8 times since July last year. Well, they always leave with the job half done!”

• Yelp · Forum · Date not shown · Negative toneRead

  FENIX PEST CONTROL - Iowa City (Yelp)

  A Yelp reviewer says they were not told of a $160 cancellation charge.

  “They did not make me aware they would charge $160 to cancel which they then charged”

• quadcities.com · Directory · Date not shown · Neutral toneRead

  Fenix Pest Control (Quad Cities directory listing)

  Directory listing with the Davenport phone number.

  “Fenix Pest Control · (563) 214-9900”

Reddit hasn’t been searched for this company yet.

9 locations on file in Iowa (5), Nebraska (3), South Dakota (1).

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

• 5,955 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 17 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Kept because it is live and carries fenixpestcontrol.com, but whether it is a Fenix dba, an acquired business or a mismatch is unconfirmed after the November 2, 2026 verification. It is the least certain listing.
• Yelp (Ankeny, Iowa City, Dubuque, Omaha, Lincoln, Longwood Florida), Facebook (88% recommend, 264 reviews), Indeed, Glassdoor and RepVue were not opened because their terms forbid automated access; any rating from them is a search snippet only and is not scored.
• Reddit r/Omaha thread was blocked by a “Prove your humanity” challenge; recorded from the search snippet only. No other Reddit discovery done (broker returned no usable Reddit hits for q4, q11).
• Thumbtack (Iowa City, 4.8 from 89) displays imported Google reviews (“From Google” on all five visible reviews), so it is recorded but not scored as an independent platform.
• PestReviews.org (company-linked “verified” feed; search snippets show 2,341 reviews) returned HTTP 503 and was not read; it would be a company-solicited feed and is excluded from scoring in any case. Birdeye (1,400 reviews in a snippet) is excluded from scoring.
• BBB headquarters file: all four complaints pages were read by November 2, 2026 (39 of the 52 counted complaints are displayed; BBB shows only a portion). The Madison, Wisconsin branch page links to the same headquarters file and shows the same 52 complaints, so the file includes Wisconsin (and probably Florida) branches. Complaint texts are redacted and name no West town; the only town named is Ankeny, in a customer’s signature line of a cancellation dispute (June 5, 2024), which is not a sales-misstatement allegation, and one page-3 complaint names a “Milwaukee office” (Wisconsin). None of the sales-misstatement allegations could be tied to Iowa, Nebraska or South Dakota. No national Google total is on file, so the BBB complaint rate is not attributable.
• The service agreement is not published (no terms page on fenixpestcontrol.com); contract terms come only from Fenix’s own replies on BBB. Arbitration and class-waiver terms: unknown.
• Licensing: Iowa lists company licenses 09259-000 (Ankeny), 10767-001 (Iowa City) and 10768-001 (Sioux Falls/Harrisburg South Dakota) current to December 31, 2026 and 11297-001 (Hartland, Wisconsin) expired December 31, 2025. No separate IDALS record was found for West Des Moines, Davenport or Dubuque (the lookup searched only the name “Fenix”; a license under another name would not appear); record as a gap, not a deduction. IDALS shows no suspension, insurance or bond data.
• Nebraska and South Dakota license individuals only. South Dakota: 6 current Fenix applicators found by employer name. Nebraska: the Kelly Solutions database shows no employer and no Omaha/Lincoln technician names were published, so no NE applicator could be tied to Fenix.
• Business registries: Iowa SOS read. Nebraska SOS and South Dakota SOS searches require a reCAPTCHA and were not attempted; Idaho SOS not searched (no Idaho location).
• Courts: CourtListener opinions search for “Fenix Pest Control” returned no results; the RECAP search returned one docket entry in an unrelated third-party bankruptcy (Zahrco Enterprises, Bankr. S.D. Fla. 25-13628) that merely contains the words “Fenix Pest Control”; not attributable, not scored. Iowa Courts Online (not tested), Nebraska JUSTICE ($17 per search) and South Dakota PARS/civil records (paid or by form) were not searched.
• State AG: no Iowa, Nebraska or South Dakota attorney-general release naming Fenix was found in searches (q5, q28 returned unrelated results); the three AG sites publish no per-company complaint data. OSHA establishment search is behind human verification and was not run.
• Founding year: BBB says 2018 (incorporated 3/29/2018); search snippets say 2012 (likely MasterGuard). Relationship between Fenix Pest Control, Inc. and MasterGuard Pest Control, Inc. (fictitious-name registration, shared registered agent and Twin Falls principal office) is documented but the contracting entity per customer is unknown.
• Door-to-door status rests on BBB texts and Fenix’s own reply; the sales-rep job posts (Indeed/ZipRecruiter) were not opened. No solicitor-permit or no-soliciting-sign finding was made.
• No trade-press (PCT, PMP) or local-news coverage of Fenix was found (queries q13, q14).

Open questions

• Is the Omaha “All Star Pest Control” Google listing (2829 S 148th St # 824) a Fenix dba or acquired business? Not provable without Google Maps, Nebraska SOS (reCAPTCHA) or a Fenix statement.
• Officers/owners of Fenix Pest Control, Inc. and MasterGuard Pest Control, Inc. are not shown on Iowa SOS; the contracting entity per customer is unknown.
• No IDALS company record found for West Des Moines, Davenport or Dubuque (lookup searched “Fenix” only); Nebraska applicators not identifiable.