Spidexx Pest Control & Termite Review

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How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Four BBB files exist for Spidexx (BBB site search “Spidexx”, November 2, 2026, five results because the Minnesota file shows two addresses): Urbandale Iowa, Bloomington Minnesota (file 0704-1000069343, with an Eden Prairie Minnesota branch address), Tampa Florida and Waukesha Wisconsin. (1) Urbandale, Iowa (BBB serving Greater Iowa...): not accredited, A+, 1 complaint in 3 years (answered), 0 in 12 months, 7 reviews at 1.57/5. (2) Bloomington, Minnesota (BBB of Minnesota and North Dakota): not accredited, C- (“Failure to respond to 1 complaint: s filed against business”), 1 complaint in 3 years (text not published), 0 in 12 months, 5 reviews at 1.0/5. Both are West files used for customer satisfaction and complaint record. (3) Tampa, Florida (BBB of West Florida; Spidexx Pest Control FL, LLC, formerly Bold Servicing): accredited since 5/28/2020, A+, 2 complaints in 3 years (both resolved), 2 reviews at 3.0 - Florida, outside the 24 states, context only. (4) Waukesha, Wisconsin (BBB search result: A+): the branch sold to Greenix in 2025; outside the 24 states, not opened. No BBB files for the California, Louisiana, Nebraska or Nevada branches appear in the BBB search. The top-level fields above describe the Urbandale Iowa file.

Scored: Complaint record (−1.5)

Complaint themes

• Door-to-door rep omitted a large cancellation fee (Iowa, 1 complaint, answered, fees removed)
• Minnesota file: 1 complaint, text not published, unanswered (rating C-)

BBB profiles

• Main profile · A+View

• Urbandale, Iowa (3321 109th St) · A+ · not accredited · 1 complaint in 3 yearsView

  The only complaint is marked Answered. Service area is not stated on the profile; treated as the Iowa/Upper-Midwest file for the Urbandale address.

• Tampa, Florida (1717 E Busch Blvd Ste 807) — outside the 24 states · A+ · accredited · 2 complaints in 3 yearsView

  Florida file; context only, not scored. Re-read live November 2, 2026: 2 complaints in the last 3 years (10/22/2024 billing, 05/20/2024 product; both marked Resolved and answered), 0 in the last 12 months. BBB lists “Alternate Names: Spidexx Pest Control FL, LLC”, managing members Taylor Spaulding, Jonathan Hobbs and Coleman Spaulding, and “Date of New Ownership: 9/29/2022” (the company replies are signed “Bold Servicing”).

• Bloomington, Minnesota (8904 Wentworth Ave S) with an Eden Prairie, Minnesota branch address (6585 Edenvale Blvd Ste 120B) · C- · not accredited · 1 complaint in 3 yearsView

  The complaints page shows “There are no matching results” (complaint text not published). The only stated reason for the C- is the unanswered complaint, so unanswered is recorded as 1 of 1. The profile says it covers “headquarters and its corporate-owned locations”; its branch view lists only the Eden Prairie Minnesota address, so the file is Minnesota-only (inside the West). Eden Prairie is the principal place of business on the Minnesota Secretary of State record and a BBB branch address.

Door-to-door sales: Yes

Company-confirmed: Spidexx’s own BBB reply (08/09/2024, Urbandale Iowa file) defends door-to-door selling and offers a “do-not-knock list” (re-read live November 2, 2026). First-hand door-to-door reports on the Iowa BBB file (2023, 2024) and on the Minnesota BBB file (2025, 2026: Hannah B., Becky T., Sharon G., Mike M.). Reddit (Omaha, Des Moines) and Yelp (Eden Prairie Minnesota) snippets also describe reps at the door but are not page evidence. No Spidexx recruiting page for door-to-door/summer reps was found (careers page is a generic application form).

• “In the pest control industry, many companies (even big business like Ecoshield, Aptive, etc.) commonly use this as a way to expand their customer base in neighborhoods they already service in.”

  bbb.org · retrieved November 2, 2026⁸

• “If you would like to add your home to a do-not-knock list”

  bbb.org · retrieved November 2, 2026⁸

• “A door to door salesperson rang my doorbell and ran through their spiel.”

  bbb.org · retrieved November 2, 2026⁹

• “You are the only REMOVEDthat sends your employees out doing door to door sales as if its 1950.”

  bbb.org · retrieved November 2, 2026⁸

• “Coleman, co-founder of Spidexx Pest Control, shares lessons from starting in the industry by knocking doors to building a company that has expanded into multiple markets.”

  feeds.buzzsprout.com · retrieved October 12, 2026¹⁰

• “Persistent door to door salesman that will stop multiple times a day.”

  bbb.org · retrieved November 2, 2026¹¹

• “He responded via text and also rang my doorbell AT 8:30PM.”

  bbb.org · retrieved November 2, 2026¹¹

Contract terms and pricing

• Company-published California service terms (Spidexx Pest Control CA Inc.): after the initial 12-month period the agreement stays in effect until canceled in writing with 30 days notice (continues until the customer cancels; written notice, not phone-only).¹²

  “7. Following the initial 12-month period, this agreement will remain in effect until cancelled in writing with 30 days notice of cancel date.”

  Scored: Sales and contract fairness (−1, −0.5)

• Company-published California terms: canceling before the end of the 12-month period forfeits all coupons and discounts; “applicable termination fees” are mentioned for delinquent accounts but no amount is stated.¹²

  “4. Cancellation of this agreement prior to the end of the 12-month period will result in forfeiture of all coupons and discounts.”

  Scored: Sales and contract fairness (−1)

• Company-published California terms: mandatory AAA arbitration and a class/collective action waiver in the service agreement.¹²

  “17. Arbitration. Both the Customer and SPC agree that any controversy or claim between them arising out of or relating to this Agreement shall be settled exclusively by arbitration.”

  Scored: Sales and contract fairness (−0.5)

• Company terms page (spidexx.com/terms-conditions, headed “Notice To Owner / Tenant”, with the pesticide list, liability and late-payment terms of the pest-control service agreement; not website-use terms): mandatory arbitration under AAA Commercial Arbitration Rules for claims “relating to this agreement”. The page says nothing about term length, renewal or cancellation; those are in the signed agreement, which is not published outside California.¹³

  “4. ARBITRATION. The Purchaser and Spidexx agree that any controversy or claim between them arising out of or relating to this agreement shall be settled exclusively by arbitration.”

  Scored: Sales and contract fairness (−0.5)

• Company-stated (BBB reply, Urbandale Iowa file, 11/30/2023): the contract has a cancellation fee; on 12/01/2023 the company removed the early termination fee and a $35 collections fee for this customer. No standard amount is stated by the company.⁹

  “With the cancellation fee, we do have it in the contract that you sign and email it over to you as well before starting the service”

• Customer report (BBB complaint 11/30/2023, Urbandale Iowa file, first-hand): “year long contract” at $50/month; told on canceling that a $229 cancellation fee was owed.⁹

  “I called to cancel and was then told that I owed a $229 cancelation fee.”

  Scored: Sales and contract fairness (−1)

• Company website refers to a separate signed service agreement (“as outlined in your service agreement”, “subject to the scope and terms of the service agreement”), which is not published outside California.¹⁴

  “we’ll assess the concern and provide additional service as outlined in your service agreement”

• Customer report (BBB review 08/23/2024, first-hand, Urbandale Iowa file): reps explained fees poorly; the initial fee was charged again within the first month; canceling is “another fee” (no amount).⁸

  “If you want to cancel its another fee.”

• Company website terms: late payment 2% per month after 30 days; $35 returned-check fee.¹³

  “A charge of 2 percent per month will be added to past due accounts. A $35.00 fee will be charged on any returned checks.”

• Out-of-region context (Tampa Florida BBB file, outside the 24 states): two 2024 complaints cite a $229 cancellation or early-termination fee, and the company’s 05/20/2024 reply says the agreement emailed after the sale outlines the early termination fee.¹⁵

  “now they are asking $229 to cancel it.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• November 2, 2026 · BBB serving Greater Iowa, Quad Cities, and Siouxland Region · Complaint summaryScored: Complaint record, Sales and contract fairness (−1.5, −1)

  Urbandale Iowa BBB file (not accredited, rating A+): 1 complaint in the last 3 years (11/30/2023, answered: the company removed the early termination fee and $35 collections fee), 0 in the last 12 months. The complaint alleges a door-to-door rep said the subscription could be canceled and omitted a large cancellation fee.⁹

• November 2, 2026 · BBB of Minnesota and North Dakota · Complaint summaryScored: Complaint record (−1.5)

  Bloomington/Eden Prairie Minnesota BBB file (not accredited, rating C-): 1 complaint in the last 3 years and 0 in the last 12 months; BBB gives the C- reason as failure to respond to 1 complaint. The complaint text is not published, so its content is unknown.^{25, 26}

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Company claims: “4.8/5 From 12,000+ Customer Reviews” and “Family-Owned Serving Customers Since 2016” and “Nine Service Locations” (home page); “7,000+ 5 Star Reviews” (about page).⁴

• Spidexx Satisfaction Warranty: additional service between scheduled visits, subject to the service agreement.⁴

• Locations outside the 24 covered states: Charleston South Carolina, Charlotte North Carolina, Tampa Florida; a Milwaukee Wisconsin branch was sold to Greenix in March 2025. Legal entities are Utah-registered with St. George, Utah principal offices; no Utah branch was found.⁴⁴

Mentions

Reddit hasn’t been searched for this company yet.

6 locations on file in California (1), Iowa (1), Louisiana (1), Minnesota (1), Nebraska (1), Nevada (1).

Overall confidence in this score: Medium, 5 of 11 points.

What keeps it from rating higher:

• 6,886 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the licensing medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 20 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Ratings and counts are third-party crawl. They were verified against the raw listing files and the company’s location pages. No Google review excerpts or themes.
• BBB: Tampa Florida and Waukesha Wisconsin files are outside the 24 states and not scored (Tampa read live, Waukesha not opened). The BBB search for “Spidexx” returned five files (Iowa and Minnesota x2 addresses of one file, Florida and Wisconsin); no BBB files for the California, Louisiana, Nebraska or Nevada branches were found. The Minnesota file’s only complaint has no published text.
• Yelp, Facebook, Indeed, Glassdoor: sites whose terms forbid automated access were not fetched; only search snippets exist (Yelp Urbandale 24 reviews, Yelp Eden Prairie text, Indeed 4.4 from 8 reviews dated 2022). Not scored. No RepVue/Comparably page found. Trustpilot returned a human-verification check (HTTP 403) and Reddit showed a “Prove your humanity” check, so neither was fetched further.
• No Angi, HomeAdvisor, Thumbtack or Trustpilot profile surfaced in searches.
• Registries: Minnesota SOS read November 2, 2026; Nevada ORION read November 2, 2026; Iowa and Louisiana SOS read October 28, 2026 and Louisiana re-read November 2, 2026. California bizfile is blocked (captcha) and was not tried; Nebraska SOS is blocked (reCAPTCHA). Which entity holds Nevada license 7166 is not shown by any record.
• Nevada: NDA publishes no status/insurance/enforcement data (agri.nv.gov Pest Control page re-read November 2, 2026: operator list and forms only); the license is shown only as a listing in the 2026 operators report (a snapshot, September 2, 2026). Primary-principal role not readable (PDF column scrambling).
• Louisiana: LDAF permit 004KA9 shows Active with a 6/30/2026 expiry on the April 20, 2026 list, still the newest published (re-checked November 2, 2026); whether it was renewed after June 30 cannot be verified. SPCC minutes searched November 2, 2026 (below).
• LA SPCC adjudicatory-hearing minutes: the 18 full-commission, hearing and special-meeting minutes from 9/21/2023 to 6/3/2026 (scanned PDFs, read by OCR) were searched for Spidexx, H2S2, Spaulding, Hobbs, Huber, Coleman and the permit contact Laborde. No case names any of them (respondent lists reviewed). The May 11, 2026 meeting link on the index points to a 2025 research-committee PDF, so those minutes were not available; minutes before 9/2023 were not searched (the company registered in Louisiana on 10/18/2023). No individual-licensee penalty found.
• Minnesota, Iowa, Nebraska and Nevada: no state pesticide-enforcement list is published (MDA, IDALS, NDA, NDA-NV); public-records requests were not filed. OSHA establishment search is behind a human-verification wall. State courts (MCRO, Iowa Courts Online) were not searched.
• California: ca-penalties found no row for “spidexx”, “spidex”, “H2S2”, “Spaulding” or DPR license 47767 (September 2024 to August 2026); ca-license finds only PR 9288 (no Spaulding or H2S2 licensee); the SPCB decision PDF pr-9288_do.pdf returns 404 (the same URL pattern returns 200 for pr-2272_do.pdf), so no decision-and-order is on file. The DCA license lookup is blocked, so only the monthly bulk file was used.
• Legal/regulatory: CourtListener RECAP and opinions searched November 2, 2026 for “spidexx” (and H2S2 Holdings): no case or opinion; one bankruptcy docket entry (Bankr. D. Minn. 25-41620, 2025) lists Spidexx as a creditor, which is not an action against the company. Nebraska AG site search returned no results; the FTC, Iowa, Minnesota, Nevada, California and Louisiana AG site searches could not be read (blocked, script-driven or 404). Earlier broad searches (AG, FTC, lawsuit, settlement, consent order) returned no Spidexx-specific action.
• The signed service agreement is not published except the California terms and the generic terms page; term, renewal and cancellation outside California rest on the California document and BBB replies. The standard cancellation-fee amount is not stated by the company.
• No door-to-door recruiting page (summer sales/reps) was found for Spidexx; D2D rests on the company’s BBB reply and customer reports.
• IDALS lookup was not re-run on November 2, 2026 (the site timed out twice); the October 28, 2026 captures stand.

Open questions

• Do the Minnesota BBB complaint (unanswered, text not published) and other branches’ contracts match the California agreement? Only the California terms are published.
• Is LDAF permit 004KA9 current after 6/30/2026? LDAF has not published a list after April 20, 2026.
• Which entity holds NDA license 7166 and operates the Reno office (ORION shows only Spidexx Pest Control FL, LLC)?
• Do Waukesha Wisconsin BBB and the other out-of-region files add anything? They are outside the 24 states and were not scored.