Valor Pest Solutions Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★★★★★HomeAdvisor, Eden Prairie, Minnesota · September 2023

  “They were timely and got the job done.”

  Arlene T.Read on HomeAdvisor

• ★☆☆☆☆BBB, Eden Prairie, Minnesota · April 19, 2024

  “I signed an agreement, with the agreement that I would be charged a cancelation fee of 200 dollars. I was not informed of a processing fee of 100 dollars, that would also be charged to my account.”

  Beatriz R.Read on BBB

• ★★★★★HomeAdvisor, Eden Prairie, Minnesota · September 2023

  “Excellent, genuine, knowledgeable,”

  Mary N.Read on HomeAdvisor

• Angi, Eden Prairie, Minnesota · July 2026

  “The technician that came out to treat the house was very friendly”

  Lois M.Read on Angi

• Angi, Eden Prairie, Minnesota · June 2026

  “They arrived as scheduled, did what they promised, and explained what they were doing. I recommend trying them.”

  Bill L.Read on Angi

• Angi, Eden Prairie, Minnesota · March 2026

  “Valor pest solutions does a great job handling carpenter ants. They solved a basement issue I had right before winter started.”

  Ed B.Read on Angi

Profile scope: Eden Prairie headquarters file; BBB says it covers the headquarters and corporate-owned locations (all Minnesota).

Scored: Complaint record

Complaint themes

• Sales pressure toward a year-long plan (one displayed complaint)
• Trap removal after cancellation

From BBB complaints and reviews

• BBB complaint · May 5, 2025

  “I believe Valor observed the elevated emotional state and took advantage of the situation by directing them to commit to a year long treatment plan.”

  Name not shownRead on BBB

BBB profiles

• Main profile · AView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found: the careers page lists no open roles, no D2D or summer-sales postings or solicitor-permit actions turned up in searches, and no customer review describes reps at the door. Sales appear to come through inbound calls, online scheduling and quotes. Indeed, Glassdoor and RepVue were not opened (bot terms), so a D2D posting there cannot be ruled out.

• “during the call, our representative presented multiple service options, including a one-time treatment”

  bbb.org · retrieved October 28, 2026⁵

  The company’s own reply to a BBB complaint describes a phone sale (customer called in), not a door knock.

• “Valor Pest Solutions is growing and we're looking for at least 5 Pest Experts to join our Twin Cities Team.”

  reddit.com · retrieved October 28, 2026⁶

  Technician hiring post; mentions no door-to-door sales role.

Contract terms and pricing

• Company site advertises “quarterly protection, without long-term contracts” (a marketing claim; no contract terms are published).⁷

  “Reliable quarterly protection, without long-term contracts”

  Scored: Sales and contract fairness (−1)

• Company site homepage plan cards list prices from $69/mo (General, Rodent) up to $99/mo (Mosquito/Vector+); no term, renewal, cancellation or arbitration text is published on the site, FAQ or privacy page (the /terms-of-service and /terms-and-conditions URLs return the homepage).⁷

  “$69/mo”

• In its reply to a BBB complaint (05/15/2025) the company says the customer’s wife “chose to proceed with our annual service plan” and that it holds a signed agreement and recorded calls in which the terms, “including our cancellation policy”, were explained. The company describes the plan it sold as annual; the agreement itself is not published, so its renewal, cancellation-channel, fee and dispute terms are unknown.⁵

  “your wife chose to proceed with our annual service plan”

  Scored: Sales and contract fairness (−1, −1)

• A BBB reviewer (1 star, 04/19/2024) says the signed agreement carried a $200 cancellation fee and an unmentioned $100 processing fee. One customer report; not a company statement.⁸

  “I signed an agreement, with the agreement that I would be charged a cancelation fee of 200 dollars.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · Minnesota · Complaint summaryScored: Complaint record

  BBB: 2 complaints in the last 3 years, 1 in the last 12 months; one complaint is displayed. No Minnesota Attorney General action, MDA enforcement, FTC action or lawsuit was found (the AG and MDA publish no searchable complaint or enforcement data; see gaps).⁵

• May 5, 2025 · Minnesota · Complaint summaryScored: Complaint record, Sales and contract fairness (−1)

  BBB complaint (Product Issues, status Resolved): customer says the company pressured an emotional household into a year-long mouse plan with no infestation found and did not remove exterior traps after cancellation. The company answered on 05/15/2025, citing a signed agreement and recorded calls. Allegation only; no regulator finding.⁵

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

No employee reviews on file.

Awards and certifications

• BBB Accredited Business (since 7/15/2022), rating A, BBB of Minnesota and North Dakota, 2022²

  Source shown; issuer check not recorded

• Minnesota’s Best 2026, Silver, Pest Control, Minnesota’s Best (Star Tribune Media Co., LLC & NERUS Strategies), 2026²⁵

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Company says it has “30+ years” of local pest control experience, while BBB and the Minnesota Secretary of State show the LLC was started 4/15/2021.²⁶

• Company describes itself as “Locally Owned & Operated”.⁷

• Company says it has “Over 2000+ 5 Star Reviews”.⁷

• Company advertises quarterly protection “without long-term contracts”.⁷

• Sponsored article says the team is “QualityPro-certified”; not verified on the issuer (NPMA) site.²³

• HomeAdvisor profile lists membership in MPMA (Minnesota Pest Management Association); self-reported, not verified with MPMA.⁴

• Operating footprint outside the 24 covered states: none found. The Utah LLC lists an Orem, Utah principal place of business, but no Utah location, listing or Utah license was found.²²

Mentions

• Twin Cities Business · News · June 1, 2026 · Neutral toneRead

  The Hidden ROI of Smarter Pest Control (Twin Cities Business sponsored content)

  Paid sponsor post by Valor presenting its commercial division; contains the company QualityPro claim. Not an independent review.

  “Led by QualityPro-certified expertise, our entire team trains to the industry”

• KARE 11 · News · September 4, 2026 · Neutral toneRead

  Minnesota & Company: Valor Pest Solutions (sponsored KARE 11 segment)

  Sponsored segment; page returned Access Denied to the automated fetch, so only the search snippet was seen. It advertises a 50% off first-service promotion for monthly plans.

  “Valor Pest Solutions is offering our viewers 50% off your initial service when you sign up for a monthly plan.”

• minnesotasbest.com · Award · 2026 · Positive toneRead

  Minnesota's Best 2026: Silver, Pest Control

  Silver winner in Pest Control in the Star Tribune Media Co. / NERUS Strategies “Minnesota’s Best” 2026 contest (listing page rendered; the page footer names the Star Tribune and NERUS as owners of the program). Voting method not stated on the listing page.

  “2026: Silver Best Pest Control in Pest Control Valor Pest Solutions”

• Reddit r/MNJobs · Forum · Date not shown · Neutral toneRead

  Hiring - Pest Control Technicians. No Experience Necessary.

  Employer recruiting post for Twin Cities technicians; no door-to-door role named.

  “Valor Pest Solutions is growing and we're looking for at least 5 Pest Experts to join our Twin Cities Team.”

Reddit hasn’t been searched for this company yet.

6 locations on file in Minnesota (6).

Overall confidence in this score: Low (provisional), 4 of 11 points.

What keeps it from rating higher:

• 14 independent websites cited (25 or more earns a point).
• 3,147 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• Verifier corrected or removed 15% of the items checked (10% or fewer earns a point).

How confidence is set

Gaps in the record

• Ratings and counts are third-party crawl (records dated September 11, 2026 to September 29, 2026). No listing belongs to another business.
• Both are on the company’s own domain; the conflict is unresolved and the listing is kept.
• Yelp (snippet 3.6 from 10 reviews) and Facebook (snippet 98% recommend, 28 reviews) were not opened because their terms forbid automated access; both are snippet-only and unscored. Trustpilot, Thumbtack, Nextdoor and Porch: no profile surfaced in searches.
• Indeed, Glassdoor and RepVue were not opened (bot terms) and no RepVue page surfaced; employee ratings are unknown. SimplyHired shows 3 salary reports for the company but no rating.
• BBB: only 1 of the 2 complaints in the last 3 years is displayed; the other complaint, whether it was answered, and any pattern alert text are not shown on the page. The grade is A (not A+).
• Contract terms: the signed service agreement is not published. Minimum term, auto-renewal, cancellation channel and fee, and arbitration are unknown. A BBB reviewer reports a $200 fee plus $100 processing fee (one report).
• Minnesota publishes no MDA enforcement list, AG complaint data, or searchable pesticide-penalty file; Data Practices Act requests were not filed. A CourtListener web search (published opinions only, retrieved October 28, 2026) for “Valor Pest Solutions” returned no results; its API needs authentication, Minnesota Court Records Online was not searched, and the OSHA establishment search sits behind a human check. No Minnesota AG, FTC, court or OSHA record for the company surfaced in searches.
• Minnesota SOS shows the principal place of business as Orem, Utah and a Coon Rapids, Minnesota executive office; the BBB headquarters is Eden Prairie. Utah business registry and UDAF license were not looked up because no Utah location or listing exists.
• Minnesota SOS shows the principal place of business as Orem, Utah and a Coon Rapids, Minnesota executive office; the BBB headquarters is Eden Prairie.
• KARE 11 returned Access Denied, and minnesotasbest.com does not render its winner list without scripts; both are recorded from search snippets only. QualityPro and MPMA membership were not verified on the issuers’ sites.
• Ownership was read from BBB and the Secretary of State; no search found a parent, franchisor or private-equity owner, but no independent ownership article was found.
• BBB live re-check: the BBB profile, complaints and reviews pages were read from captures made on October 28, 2026.
• Minnesota’s Best: the listing page was read in full, but how winners are chosen (reader vote or judging) is not stated on that page.
• Angi has a second Valor profile (valor-pest-solutions-llc-reviews-1.htm, “Valor Pest Solutions, LLC”); it returned 403 to an automated browser and was not read. The older HomeAdvisor profile (4 reviews, 2023) is the same-name profile and is kept separate and unscored (under 5 reviews).
• Reddit r/MNJobs hiring post and the Yelp/Facebook figures are search-snippet only; none is scored.

Open questions

• Is Joseph Hawes of Valor the same person as the owner of Insight Pest Solutions, Edmond OK?
• Which Minneapolis address is current: 530 N 3rd St Unit C or 2912 Chowen Ave S?
• BBB shows 2 complaints in 3 years but displays only one; the other is unseen.