How do I cancel Spidexx Pest Control & Termite, and is there a cancellation fee?

What the record says about canceling Spidexx Pest Control & Termite

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Company-published California service terms (Spidexx Pest Control CA Inc.): after the initial 12-month period the agreement stays in effect until canceled in writing with 30 days notice (continues until the customer cancels; written notice, not phone-only).¹²

  “7. Following the initial 12-month period, this agreement will remain in effect until cancelled in writing with 30 days notice of cancel date.”

• Company-published California terms: canceling before the end of the 12-month period forfeits all coupons and discounts; “applicable termination fees” are mentioned for delinquent accounts but no amount is stated.¹²

  “4. Cancellation of this agreement prior to the end of the 12-month period will result in forfeiture of all coupons and discounts.”

• Company-published California terms: mandatory AAA arbitration and a class/collective action waiver in the service agreement.¹²

  “17. Arbitration. Both the Customer and SPC agree that any controversy or claim between them arising out of or relating to this Agreement shall be settled exclusively by arbitration.”

• Company terms page (spidexx.com/terms-conditions, headed “Notice To Owner / Tenant”, with the pesticide list, liability and late-payment terms of the pest-control service agreement; not website-use terms): mandatory arbitration under AAA Commercial Arbitration Rules for claims “relating to this agreement”. The page says nothing about term length, renewal or cancellation; those are in the signed agreement, which is not published outside California.¹³

  “4. ARBITRATION. The Purchaser and Spidexx agree that any controversy or claim between them arising out of or relating to this agreement shall be settled exclusively by arbitration.”

• Company-stated (BBB reply, Urbandale Iowa file, 11/30/2023): the contract has a cancellation fee; on 12/01/2023 the company removed the early termination fee and a $35 collections fee for this customer. No standard amount is stated by the company.⁹

  “With the cancellation fee, we do have it in the contract that you sign and email it over to you as well before starting the service”

• Customer report (BBB complaint 11/30/2023, Urbandale Iowa file, first-hand): “year long contract” at $50/month; told on canceling that a $229 cancellation fee was owed.⁹

  “I called to cancel and was then told that I owed a $229 cancelation fee.”

• Customer report (BBB review 08/23/2024, first-hand, Urbandale Iowa file): reps explained fees poorly; the initial fee was charged again within the first month; canceling is “another fee” (no amount).⁸

  “If you want to cancel its another fee.”

• Out-of-region context (Tampa Florida BBB file, outside the 24 states): two 2024 complaints cite a $229 cancellation or early-termination fee, and the company’s 05/20/2024 reply says the agreement emailed after the sale outlines the early termination fee.¹⁵

  “now they are asking $229 to cancel it.”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Spidexx Pest Control & Termite’s score on this factor: 7.0 out of 10.

• 12-month minimum term^{9, 12}

  Counted in the score: −1

• Auto-renews¹²

  Counted in the score: −0.5

• Mandatory arbitration / class-action waiver^{12, 13}

  Counted in the score: −0.5

• Customer accounts of terms misstated at the sale (1 documented)⁹

  Counted in the score: −1

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