How do I cancel White Knight Pest Control, and is there a cancellation fee?

What the record says about canceling White Knight Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Company terms: 3-business-day written cancellation right; if canceled after the initial service and before the agreement is completed, the customer pays the difference between the full and the discounted initial service price.¹¹

  “You, the customer, may cancel this transaction anytime prior to midnight of the third business day after the date of this transaction by giving written notice of cancellation to White Knight. If for any reason, at any time, the service agreement is cancelled before its completion, and the initial service has been performed”

• Company terms: after the agreement term, service continues at the same frequency until the customer cancels with 30 days’ written notice (automatic continuation).¹¹

  “Upon completion of this agreement treatments will continue at the same frequency until cancelled by the customer with a 30-day written notice.”

• Company terms include a liability waiver for damage from wood-infesting organisms and listed pests. No arbitration or class-action clause appears in the published “Customer Agreement Terms” excerpt; the full service agreement was not available.¹¹

  “By signing this agreement and receiving services, you expressly waive and release White Knight Pest Control from liability for any claim for personal injury, damages to the structure or its contents caused by wood infesting organisms”

• Company statement (BBB reply, 10/12/2026): the standard agreement is one year, and the initial-service discount is owed if the customer cannot complete it.¹²

  “We simply request that the discount applied to your initial service be reimbursed if you are unable to honor the one-year agreement.”

• Company statement (BBB review reply, 10/09/2026): cancellation charge is the difference between the initial service charge and the discounted rate if canceled after the initial service and before all services in the agreement are completed; agreements are confirmed by signature and an audio-recorded “Welcome Call”.⁸

  “Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement.”

• Company statement (BBB review reply, 09/24/2026): cancellation requires a written request or email from the account holder, which places the account in “pending cancellation”; the company asks customers to speak with a Customer Advocate, and closes the account after a set number of unsuccessful contact attempts.⁸

  “If a customer wishes to cancel services, our process requires a written request or email from the account holder, which places your account in pending cancellation status and prompts our Customer Advocate team to assist and review the terms.”

• Texas consumer information sheet on the website: 72-hour cancellation right for home-solicitation contracts if the initial service has not been performed.¹³

  “If you are contracting for pest control services due to a home solicitation, you have the right to cancel the contract within 72 hours, as long as your initial service has not yet been performed”

• Reported early-cancellation amounts (first-hand, BBB): $349 (Alyanna C., 09/22/2026), $258 (Kristen P., 10/03/2026), $200 paid (John R., 10/08/2026), $280 (Jonathan S., Carlsbad California profile, 07/28/2026), $380 (complaint 10/13/2026), $216 (10/05/2026), $430.84 (10/06/2026), $500 (termite, 10/12/2026), $351 initial discount owed (10/12/2026).^{8, 9, 12}

  “Upon reviewing the contract after signing, I discovered a hidden cancellation fee of $349.00.”

In customers’ words

Excerpts cited for the minimum term, fee or cancellation method, quoted exactly.

• “the representative stated I owed them additional two hundred dollars if I want to close the account”

  BBB complaint · 08/15/2025

  Read on the site

• “also demanded $201, claiming it offsets an initial discount”

  BBB complaint · 08/28/2025

  Read on the site

• “I tried to cancel and they said they would charge $250.”

  BBB complaint · 09/22/2026

  Read on the site

• “He then verbally promised that if I signed, he would waive the cancellation fee.”

  BBB complaint · 05/06/2026

  Read on the site

• “proceeded to explain that I would need to pay $331 to cancel the service”

  BBB complaint · 07/08/2024

  Read on the site

• “a door-to-door salesperson explicitly represented that I would receive monthly pest control service while being billed every other month ($199 every two months)”

  BBB complaint · 08/03/2026

  Read on the site

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. White Knight Pest Control’s score on this factor: 3.5 out of 10.

• 12-month minimum term¹²

  Counted in the score: −1

• Early-cancellation fee $200^{8, 9, 11, 12}

  Counted in the score: −2

• Auto-renews¹¹

  Counted in the score: −0.5

• Customer accounts of terms misstated at the sale (5 documented)^{42, 43, 53, 55}

  Counted in the score: −2

• Customer accounts of reps ignoring no-soliciting signs or knocking late (3 documented)^{42, 48, 57}

  Counted in the score: −1

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