Insight Pest Solutions Review

How we review companies Handshake Score v1.2.1 (rules v1.0.5, confidence v1.2.1)

All figures retrieved October 11, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

BBB shows complaints filed in last 12 months (16), not complaints closed. Some complaints on this profile reference ‘Insight Southwest’ or areas the company says it does not serve; Idaho SOS shows an ‘Insight Pest Control SW, LLC’ with Matthew Green as agent, so these may belong to the same owners’ non-PNW operation. Separate branch profiles (e.g., Idaho Falls, Gresham) also show A+ and accreditation since 11/30/2022.

Scored: Complaint record, Sales and contract fairness (−1)

Complaint themes

• Customers say door-to-door or phone sales reps did not disclose 12-month or longer contract terms or early-termination fees (e.g., complaints 01/24/2026, 11/06/2025, 10/06/2025, 09/30/2025, 08/15/2024)
• Charges or cancellation fees processed after customers asked to cancel (e.g., 09/08/2026, 07/06/2026, 02/20/2026)
• Door-to-door reps soliciting despite no-soliciting signs (05/07/2024, 03/05/2025, 08/22/2025, 03/16/2026)
• Missed or late services and ineffective treatment (10/13/2025, 07/16/2024; a 07/26/2026 complaint of this kind was answered by the company as not from its service area)
• Company typically responds and often reports a refund, reduced fee or account closure; several complaints marked Resolved

BBB profiles

• Main profile · A+View

• Branch profileView

  Recorded: “325 S Woodruff Ave # 400 Idaho Falls, ID 83401-4322 ... View Headquarters ... A+ ... BBB Accredited Since: 11/30/2022”

• Branch profileView

  Recorded: “Insight Pest Solutions Portland, LLC is BBB Accredited ... A+ ... 1217 NE Burnside Rd Ste 401E Gresham, OR 97030-5705”

• national brand, Morrisville/Cary North Carolina — different legal entityView

  Recorded: “BBB Accredited Since: 3/17/2011 ... Business Started: 2/24/2010 ... Mr. Adam Villareal, Owner”

Door-to-door sales: Yes

Seasonal (summer) door-to-door sales, per the company’s own BBB response, plus inbound phone sales (Rexburg, Idaho inbound-sales job post; several BBB complaints describe phone sign-ups). BBB complaint text redacts locations, so individual D2D complaints cannot be tied to a specific PNW city. No PNW D2D recruiting page or city solicitor permits were found from direct sources (general web search unavailable).

• “Business Response Date: 05/14/2024 ... I'm not sure why you mentioned it happens every quarter as we do not have door to door salesman out all year long. We only have summer sales.”

  bbb.org · retrieved October 11, 2026⁴

• “Date: 01/24/2026 ... On May 13, 2025, a door-to-door salesperson from Insight Pest Solutions came to my home and sold pest control services.”

  bbb.org · retrieved October 11, 2026⁵

• “Date: 03/16/2026 ... Yalls door knockers keep knocking on my door. I want to be placed on a no knock list.”

  bbb.org · retrieved October 11, 2026⁵

• “Date: 09/08/2026 ... I was approached by a young man on a hoverboard late in the evening a year ago ... I ended up initialling something on his Ipad”

  bbb.org · retrieved October 11, 2026⁵

• “Date: 11/06/2025 ... On August 25 a representative from insight pest service knock on my door he was offering me their pest control services”

  bbb.org · retrieved October 11, 2026⁶

• “Date: 07/18/2025 ... Their door-to-door salesman said that we would never have bugs in the house”

  bbb.org · retrieved October 11, 2026⁷

• “Date: 03/03/2026 ... Once of the employees told me I should trust the door to door salesman that THEIR HIRE.”

  bbb.org · retrieved October 11, 2026⁸

• “Salesman lied and said I would be on a month to month service pay as you go.”

  google.com · retrieved October 11, 2026⁹

• “Inbound Sales (Base+Bonus) ~100K Plus Income Potential~ Rexburg, ID $14 - $15 an hour”

  indeed.com · retrieved October 11, 2026¹⁰

Contract terms and pricing

• Pest Pro plan advertised ‘starting at $79/mo with 24 month agreement’ (Washington and Oregon site, also on Federal Way and Spokane pages).³

  “starting at $79/mo with 24 month agreement”

  Scored: Sales and contract fairness (−2)

• Mosquito & lawn pest control advertised starting at $99/mo (Washington and Oregon site); ‘Some services are provided on an as needed or seasonal basis.’³

  “starting at $99/mo”

• Eastern Idaho page advertises general plan ‘STARTING AT $59/MONTH’ and mosquito ‘STARTING AT $39/MONTH*’ with ‘*12-Month Program’.¹¹

  “STARTING AT $59/MONTH ... STARTING AT $39/MONTH* ... *12-Month Program”

• Company says its signed agreements state an early-termination/cancellation fee: ‘Per the signed contract, a cancellation fee would still have applied even if we had received that email.’⁵

  “Business Response Date: 09/14/2026 ... Per the signed contract, a cancellation fee would still have applied even if we had received that email.”

  Scored: Sales and contract fairness (−2)

• Service continues after the contract term ends until the customer cancels: ‘Once the customers contract is complete, we continue to service until we hear otherwise.’⁵

  “Business Response Date: 06/08/2026 ... Once the customers contract is complete, we continue to service until we hear otherwise.”

  Scored: Sales and contract fairness (−0.5)

• Example contract term cited by the company: ‘$49 per month for 18 months’ with quarterly visits.⁶

  “Business Response Date: 09/18/2025 ... It specifically says on both of the documents that it is $49 per month for 18 months”

  Scored: Sales and contract fairness (−2)

• Example customer-reported early termination fee of $330 on a $69/month plan (waived in BBB resolution).⁵

  “Date: 06/22/2026 ... an outstanding balance of $207 for services provided ($69 per month for 3 months) and a $330 early termination fee”

  Scored: Sales and contract fairness (−2)

• Company says agreements include a free re-service guarantee: ‘detailing her initial payment, recurring monthly payments, contract length, and our free re-service guarantee.’⁵

  “Business Response Date: 09/14/2026 ... detailing her initial payment, recurring monthly payments, contract length, and our free re-service guarantee”

• Company says it records sales/agreement acceptance: ‘we have video documentation of her agreeing to the contract and acknowledging the cancellation fee.’⁸

  “Date: 07/02/2026 ... we have video documentation of her agreeing to the contract and acknowledging the cancellation fee”

  Scored: Sales and contract fairness (−2)

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 11, 2026 · BBB Great West + Pacific · Complaint summaryScored: Complaint record

  BBB headquarters profile (Federal Way) lists 35 complaints in the last 3 years and 16 in the last 12 months; most concern contract terms/cancellation fees from door-to-door or phone sales, and billing after cancellation. The company responded to all complaints read.⁵

• October 5, 2026 · W.D. Wash. (federal) · LawsuitN/A

  Federal civil case Madden-Jones v. Insight Pest Solutions WA LLC, No. 2:26-cv-03771, filed Oct. 5, 2026 in the U.S. District Court for the Western District of Washington. The docket lists a complaint (Oct. 5, 2026) and a summons issued and a Case/IFP deficiency letter (both Oct. 6, 2026). The complaint text is not publicly viewable on CourtListener, so the nature of the claims is unknown.⁶⁶

• March 16, 2026 · BBB (location redacted) · Complaint summaryScored: Sales and contract fairness (−1)

  BBB complaint: a homeowner said company door knockers kept knocking despite a ‘do not knock’ / no-solicitation sign and asked to be placed on a no-knock list; company took the address for the area manager; marked Resolved.⁵

• August 22, 2025 · BBB (location redacted) · Complaint summaryScored: Sales and contract fairness (−1)

  BBB complaint alleging a man on a segway claiming to work for the company solicited on private property and in no-soliciting areas; complainant said local police had been informed. Company said it had no other complaints or police contact and passed it to management.⁷

• October 11, 2024 · Washington Dept. of Labor & Industries · PermitN/A

  Washington L&I construction contractor registration INSIGPS821PC for Insight Pest Solutions WA LLC shows status EXPIRED (expiration October 11, 2024). Not a pesticide license; relevant only if the company performs construction-type work (e.g., crawlspace/insulation) under this entity. An affiliated entity, Rodent Guard Pest Control LLC, holds an ACTIVE registration.⁶⁴

• February 9, 2024 · Maine Board of Pesticides Control (Maine; not PNW) · EnforcementN/A

  Maine Board of Pesticides Control consent agreement with Insight Pest Solutions Maine, LLC (Falmouth, Maine) over commercial pesticide applications made in 2022 by applicators not properly licensed: the board’s summary counts 1,000 violations (95 applications by applicators neither certified nor licensed, 905 by applicators certified but not licensed with the company). The board approved the consent agreement unanimously at its Feb. 9, 2024 meeting (draft minutes); $40,000 of the penalty was waived unless another violation occurs within five years. The total penalty amount is in a scanned attachment that was not readable. SCOPE: a separate Insight-brand entity (owner/CEO named as Thomas Flaherty), not the PNW operator owned by Matthew and Adrianna Green and not its parent; recorded for brand context only.^{67, 68}

Workplace score: 6.8/10. It is not part of the Handshake Score.

Awards and certifications

• 2026 Idaho’s Best — Pest Control, Silver (Eastern Idaho regional), Idaho’s Best (Inbound Systems Inc.), 2026⁷²

  Source shown; issuer check not recorded

• BBB Accreditation (A+), BBB Great West + Pacific, accredited since 11/30/2022²

  Source shown; issuer check not recorded

• Greater Kitsap Chamber member (Bremerton office), Greater Kitsap Chamber⁷¹

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Insight Pest Solutions is the Pacific Northwest’s top pest control company.⁷⁷

• Founded in the Northwest in 2013 by Matt Green after four years with Insight; ‘grown to service thousands of happy customers across the Pacific Northwest’.⁷⁷

• ‘The Insight platform helps team members from within the organization to start their own Insight branches in their hometowns across the nation.’⁷⁷

• 250 employees; 13 years in business (Thumbtack profile, business-supplied).⁴⁹

• Recognized on the Inc. 5000 and PCT Top 100 (job post; not verified on issuer sites).¹⁰

• Money-back guarantee: ‘If we have performed two retreatments between regular visits and interior pests are still not controlled, we will credit your last payment.’ Free retreatments between visits. (insightpest.com page used by Idaho branches)⁷⁸

• National site says Insight is ‘a part of the National Pest Management Association’ (national brand claim; NPMA membership not verified).⁷⁹

• Mission: ‘to deliver healthy, comfortable, superior, and clean environments ...’³

Mentions

Reddit threads are listed under On Reddit.

• Pest Control Technology (PCT) · Trade press · November 17, 2025 · Neutral toneRead

  Focus on Residential Sector Spurs Insight's Great White North Expansion

  Profile of Insight Pest Solutions Canada co-founder Brendan Quinlan; describes up to 500 D2D sales reps in Canada. Related brand, not the PNW company; editor’s note says some Canadian locations are owned by the U.S.-headquartered Insight Pest Solutions.

  “Currently, Insight Pest Solutions Canada has up to 500 sales representatives that canvas in Canada, Quinlan said.”

• Greater Kitsap Chamber · Directory · Date not shown · Neutral toneRead

  INSIGHT PEST SOLUTIONS — member listing

  Chamber member directory entry for the Bremerton office (2326 Wheaton Wy #120) with Ryan Lym as contact.

  “INSIGHT PEST SOLUTIONS Categories Professional Services 2326 Wheaton Wy #120 Bremerton WA 98310 (360) 917-0550”

• Idaho’s Best (idahosbest.com) · Award · 2026 · Positive toneRead

  2026 Idaho's Best Winners — Pest Control

  Insight Pest Solutions listed as Silver in Pest Control, Eastern Idaho regional win, in the reader-voted 2026 Idaho’s Best awards.

  “Pest Control | Insight Pest Solutions | 4 | Eastern Idaho | Silver”

• BestCompany · Directory · March 11, 2026 · Mixed toneRead

  Insight Pest Solutions review profile

  National brand profile (Morrisville North Carolina HQ). Editorial ‘The Good’ cites guarantees and coupons; ‘The Bad’ cites vague plan details. States QualityPro Certified: No.

  “On BestCompany.com, 85 percent of Insight Pest Solutions reviews are 4 or 5 stars.”

• FinancialContent (GetFeatured syndicated press release) · Other · February 27, 2026 · Neutral toneRead

  Insight Pest Solutions Expands Services in Redmond, OR, with Localized Residential Pest Control Services

  Company-distributed promotional press release announcing Redmond, Oregon residential service and the ‘Pest Pro’ plan; links to insightpestnorthwest.com. Self-description, not independent coverage.

  “Insight Pest Solutions currently operates in communities across Oregon and Washington, and continues to grow through localized service, team development, and a mission to deliver meaningful work.”

3 Reddit threads found mentioning Insight Pest Solutions (search run October 12, 2026).

None of them is tied to a place in Washington, Oregon or Idaho; they come from other states or don’t say where the poster is.

We searched Reddit directly for "Insight Pest" (7 posts returned) and read each post’s title and opening text. Comment threads weren’t fetched yet. Reddit threads are shown for context and aren’t part of the Handshake Score, except that first-hand Pacific Northwest reports of terms misstated at the sale or of ignored no-soliciting signs count toward sales and contract fairness, like any other report.

• r/scholarships · July 13, 2018 · Neutral toneRead on Reddit

  $1000 essay scholarship on overcoming your fears

  A post shares a $1,000 essay scholarship on overcoming fears offered through the national Insight Pest Solutions website.

  “This scholarship is for $1000 and asks to write about fears you've overcome in relation to college”

  Location not stated · Other (scholarship promotion)

• r/ApplyingToCollege · June 19, 2018 · Neutral toneRead on Reddit

  $1,000 college scholarship (open to graduating HS seniors) focused on overcoming fears

  A third post sharing the same insightpest.com scholarship for graduating high-school seniors.

  “$1,000 college scholarship (open to graduating HS seniors) focused on overcoming fears”

  Location not stated · Other (scholarship promotion)

• r/scholarships · January 23, 2018 · Neutral toneRead on Reddit

  $1,000 Scholarship Opportunity, Essay On Overcoming Your Fears

  Another post sharing the same insightpest.com $1,000 scholarship.

  “Great opportunity and I thought it was a funny/interesting essay prompt considering it's from a pest control company.”

  Location not stated · Other (scholarship promotion)

27 locations on file in Washington (12), Oregon (11), Idaho (4).

Overall confidence in this score: High, 7 of 11 points.

Where it fell short of full marks:

• Verifier corrected or removed 54.3% of the items checked (10% or fewer earns a point).
• Some figures in the score are company-wide or national, not Pacific Northwest-specific.
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• Gap-fill October 12, 2026 (6 web searches): Reddit search for Seattle/Tacoma/Portland found no threads; no independent PNW news found (only company-distributed press releases). Still NOT searched: Glassdoor, RepVue, Comparably, Angi, Nextdoor, Facebook, Porch, PNW D2D recruiting pages. Update: Reddit was searched directly on October 12, 2026 through the SociaVault Reddit search API (query: “Insight Pest”): 7 posts returned, 3 about this company, none tied to the Pacific Northwest. The threads are listed in the On Reddit section. Only post titles and opening text were read; comment threads weren’t fetched yet. (That search covered all of Reddit, not only PNW subreddits.)
• Web searches (October 12, 2026) for AG actions, settlements, FTC orders, consent orders and AVCs found nothing for Insight in Washington, Oregon or Idaho; the only government action found was a Maine pesticide-board consent agreement with a separate Insight-brand entity (see the legal record). Agency databases (Washington, Oregon and Idaho AG, WSDA/ODA/ISDA enforcement) were not queried directly.
• Google Maps served a ‘limited view’ headless: review sorting (newest/lowest) failed, so per-listing excerpts are the 2-3 ‘most relevant’ reviews plus Google’s review-summary highlight snippets. Seattle, Tacoma, Portland and Salem place pages showed no reviews at all on retry; no Google excerpts for those listings. Relative dates (‘2 months ago’) are as shown on October 11, 2026.
• Yelp returned 403 (blocked); Trustpilot profile for insightpestnorthwest.com does not exist (only the national insightpest.com profile).
• Washington SOS CCFS search did not load headless; Washington entity status taken from OpenCorporates’ mirror of Washington SOS data (officers hidden behind login).
• ISDA has no company/business lookup; Idaho pesticide licensing could only be checked for an individual (Kelton Chapman) linked via the Idaho SOS filing. Matthew Green and Ryan Lym returned no Idaho applicator records found by name (Lym: ‘No applicators found’).
• Ownership of Twin Falls, Pocatello and Bend/Astoria listings by this company is inferred only from website links (insightpest.com / insightpestnorthwest.com) and BBB branch listings (Pocatello listed with Federal Way HQ phone); Twin Falls not confirmed by a registry or BBB branch.
• Madden-Jones v. Insight Pest Solutions WA LLC (W.D. Wash. 2:26-cv-03771, filed October 5, 2026): complaint still not on CourtListener (docket re-checked October 12, 2026; entries unchanged: complaint, summons issued, Case/IFP deficiency letter) and web searches found no news or other public reporting; nature of claims unknown (needs PACER).
• BBB complaint and review texts redact locations; several are disputed by the company as from regions it does not serve, so BBB themes may include non-PNW Insight operations.
• Indeed ‘Insight Pest Solutions NW’ page mixes reviews from other Insight brands/regions (Montreal, Pensacola, Charlotte North Carolina); rating 3.7/293 is not PNW-only.
• QualityPro/GreenPro/NPMA membership for the PNW entity not verified on issuer sites (BestCompany national profile says ‘QualityPro Certified No’). Inc. 5000 / PCT Top 100 claims not verified.
• No city solicitor/peddler permit records for Insight were found from direct sources.
• The count of complaints closed in the last 12 months is left blank: BBB shows 16 complaints filed in the last 12 months, not a closed count.
• Verifier October 11, 2026: removed the Rexburg registry-address entry (1900 N 6000 W) from the locations list; the Idaho SOS filing shows it as a principal address in an owner’s name, not as a business location.
• Verifier October 11, 2026: Google counts were spot-re-checked live on the “Insight Pest Control Washington” results (Olympia 4,849->4,850, Richland 695->696 updated). Re-fetches of the Oregon/Idaho/Twin Falls/Astoria results pages served ratings without review counts, so those counts rest on the earlier October 11, 2026 captures.
• Maine consent agreement (2024) involves Insight Pest Solutions Maine, LLC; its penalty total sits in a scanned attachment not machine-readable, and whether the PNW operator shares any ownership with it is undocumented (named owners differ).

Open questions

• Madden-Jones v. Insight Pest Solutions WA LLC (W.D. Wash. 2:26-cv-03771): complaint not on CourtListener; nature of claims unknown (needs PACER).
• Contractual relationship to the national Insight Pest Solutions LLC (Cary/Morrisville North Carolina) is undocumented (license, franchise or equity).
• Twin Falls, Pocatello, Bend and Astoria listings are tied to this operator only by website links/BBB branch data, not a registry record.
• State AG, FTC and state-agriculture enforcement searches were not run (search quota); absence of actions is unconfirmed.
• BBB HQ-profile complaints/reviews include some the company says are from areas it does not serve (e.g., Insight Southwest); BBB themes may mix non-PNW Insight operations.
• Idaho’s Best ‘Eastern Idaho’ Silver award names only ‘Insight Pest Solutions’; attribution to this operator’s Rexburg/Idaho Falls branches is likely but not stated by the issuer.