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How do I cancel Insight Pest Solutions, and is there a cancellation fee?

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Editor · Research and verification: Handshake Research Desk

As of October 11, 2026, Insight Pest Solutions’ own terms or statements set an 18-month minimum term and an early-cancellation fee. Customers report fee amounts such as $330. Service continues after the initial term until you cancel. Two customer accounts describe terms misstated at the sale. Its sales and contract fairness score is 3.5 out of 10.

What the record says about cancelling Insight Pest Solutions

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

  • Pest Pro plan advertised ‘starting at $79/mo with 24 month agreement’ (Washington and Oregon site, also on Federal Way and Spokane pages).3

    “starting at $79/mo with 24 month agreement”

  • Company says its signed agreements state an early-termination/cancellation fee: ‘Per the signed contract, a cancellation fee would still have applied even if we had received that email.’5

    “Business Response Date: 09/14/2026 ... Per the signed contract, a cancellation fee would still have applied even if we had received that email.”

  • Example contract term cited by the company: ‘$49 per month for 18 months’ with quarterly visits.6

    “Business Response Date: 09/18/2025 ... It specifically says on both of the documents that it is $49 per month for 18 months”

  • Company says it records sales/agreement acceptance: ‘we have video documentation of her agreeing to the contract and acknowledging the cancellation fee.’8

    “Date: 07/02/2026 ... we have video documentation of her agreeing to the contract and acknowledging the cancellation fee”

  • Eastern Idaho page advertises general plan ‘STARTING AT $59/MONTH’ and mosquito ‘STARTING AT $39/MONTH*’ with ‘*12-Month Program’.11

    “STARTING AT $59/MONTH ... STARTING AT $39/MONTH* ... *12-Month Program”

  • Service continues after the contract term ends until the customer cancels: ‘Once the customers contract is complete, we continue to service until we hear otherwise.’5

    “Business Response Date: 06/08/2026 ... Once the customers contract is complete, we continue to service until we hear otherwise.”

  • Example customer-reported early termination fee of $330 on a $69/month plan (waived in BBB resolution).5

    “Date: 06/22/2026 ... an outstanding balance of $207 for services provided ($69 per month for 3 months) and a $330 early termination fee”

In customers’ words

Excerpts cited for the minimum term, fee or cancellation method, quoted exactly.

  • “I explained my partner has stage 4 cancer and I really didn't want the chemicals around ... I tried to cancel explaining I can't have the chemicals around and they immediately charged my card $390 for cancellation fee.”

    1 star · BBB · Federal Way, Washington headquarters profile (covers HQ + corporate-owned locations incl. Oregon and Idaho branches) · 09/18/2026 · Melody D

    Read on the site

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Insight Pest Solutions’ score on this factor: 3.5 out of 10.

  • 18-month minimum term3, 6

    Counted in the score: −2

  • Early-cancellation fee $3305, 8

    Counted in the score: −2

  • Auto-renews5

    Counted in the score: −0.5

  • Customer accounts of terms misstated at the sale (2 documented)8, 9

    Counted in the score: −1

  • Customer accounts of reps ignoring no-soliciting signs or knocking late (4 documented)2, 5, 7, 53

    Counted in the score: −1

Sources

The sources cited on this page, numbered as in the full list on the Insight Pest Solutions review. Dates are when our researchers retrieved each page.

  1. 2.bbb.orgCompany facts · Retrieved October 11, 2026
  2. 3.insightpestnorthwest.comCompany facts · Retrieved October 11, 2026
  3. 5.bbb.orgContracts and sales · Retrieved October 11, 2026
  4. 6.bbb.orgContracts and sales · Retrieved October 11, 2026
  5. 7.bbb.orgContracts and sales · Retrieved October 11, 2026
  6. 8.bbb.orgContracts and sales · Retrieved October 11, 2026
  7. 9.google.comContracts and sales · Retrieved October 11, 2026
  8. 11.insightpest.comContracts and sales · Retrieved October 11, 2026
  9. 53.BBBbbb.org · BBB · Retrieved October 11, 2026