PCI Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: One BBB file, at the Olympia headquarters address only. A national BBB search for “PCI Pest Control” returned only this file, and a McKinney, Texas search returned none; whether BBB would attach Tacoma or McKinney complaints to this file is not stated.

Scored: Complaint record

BBB profiles

• Main profile · A+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found: no D2D or summer-sales job posts (careers page; job search pci-pest-control-careers), no review or complaint describing a rep at the door among those read, and the D2D search (pci-pest-control-d2d) returned nothing about this company. Recorded as “unknown” (not found), not “no”.

• “Pest Control Professional”

  pci-pest-control.com · retrieved October 28, 2026⁴

  The careers page lists only “Pest Control Professional” (technician) openings in Olympia and Tacoma; no door-to-door or summer sales roles.

• “How did your hear about us? Select Online Search Referral Saw a Truck Other”

  pci-pest-control.com · retrieved October 28, 2026⁶

  The quote form’s lead sources are online search, referral, truck and other; sales appear to run through phone and web quotes (“We’ll call you in under an hour”).

• “Casey Thompson Sales Supervisor”

  pci-pest-control.com · retrieved October 28, 2026⁶

  The team page lists a sales supervisor; nothing says whether the sales team works the phones or the field.

Contract terms and pricing

• Company states no contracts: residential plans are month-to-month with “No annual contracts”.⁶

  “Month-to-month means we have to impress you monthly.”

• Company states customers can stop at any time: “You’re free to walk anytime.”⁶

  “We earn your business every month. You’re free to walk anytime.”

• Published pricing: “All Seasons Protection Plan” tiers with quarterly service and inspection, starting at $42, $52 and $62 per month; “No hidden fees. No contracts.”⁶

  “Three simple options. No hidden fees. No contracts.”

• Re-service guarantee: free return visit if pests come back between quarterly treatments (company claim).⁶

  “If pests pop up between visits? We’re back. No charge.”

• The only published terms are the website Terms of Service (updated August 13, 2026), which govern use of the website and the SMS program, not the pest-control service. They contain no arbitration or class-action clause; website disputes go to Washington courts. No service agreement, renewal, cancellation-channel or dispute terms for the service itself are published.⁹

  “These Terms of Service (“Terms”) govern your access to and use of our website (the “Site”) and any text messaging (SMS) program you opt into.”

• Discounts: $50 off the first visit (limited-time offer); military, first-time and senior discounts.⁵

  “We always offer military discounts, first-time discounts, senior discounts, and more.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · Washington Attorney General (consumer complaints dataset) · Complaint summaryN/A

  No consumer complaints found for any business name containing both “PCI” and “PEST” (also searched “PCI PEST” and “PURCELL PEST”): 0 rows.³²

• October 28, 2026 · Washington State Department of Agriculture (pesticide compliance enforcement actions) · EnforcementN/A

  No entry for PCI Pest Control or Purcell in WSDA’s published compliance enforcement-action lists for 2019 through 2026 Q3.³³

• October 28, 2026 · Washington Department of Labor and Industries (DOSH workplace safety) · Complaint summaryN/A

  No workplace safety and health inspections in the previous 6 years.³

• October 28, 2026 · BBB Great West + Pacific (Olympia file) · Complaint summaryScored: Complaint record

  The company’s only BBB file (Olympia) shows 0 complaints. A BBB search for “PCI Pest Control” in McKinney, Texas returned no results.²²

• October 28, 2026 · Texas Department of Agriculture (Structural Pest Control enforcement report, rolling 12 months to October 26, 2026) · EnforcementN/A

  No enforcement row for license 0994170, “PCI” or “PURCELL”. The report covers only the last 12 months.³⁴

• October 28, 2026 · Federal courts (CourtListener) · LawsuitN/A

  No published case law for “PCI Pest Control”; the RECAP archive’s only hit is an unrelated Hong Kong “PCI Pest Control Private Ltd” in a 2020 Delaware bankruptcy creditor list. Web searches for lawsuits, settlements, attorney-general actions and consent orders (pci-pest-control-legal, pci-pest-control-court) found nothing about this company.^{35, 36}

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Voted #1 pest control in The Olympian’s Best of the South Sound awards, 2020 to 2022 (not verified on the issuer’s site).⁵

• Founded in 1998 (also “Since 2000” on the homepage).⁴

• Not a franchise; local, family-owned small business.⁶

• Founded by a U.S. Army veteran; veteran-family-owned (company-written third-party profiles).^{17, 21}

• Free re-service between quarterly visits (“the PCI guarantee”).⁶

• Has protected “1,000s of Washington homes”; review widget shows “Based on 2476 reviews” (company-run widget, not a platform figure).⁶

• Uses kid- and pet-friendly, “family-conscious” treatments; organic products where possible.⁵

Mentions

• ThurstonTalk · News · February 25, 2025 · Positive toneRead

  Rebuilding Together Thurston County’s Build It Breakfast: A Morning of Giving and Community Support

  Rebuilding Together Thurston County names PCI Pest Control among its community partners, which the company also cites on its site.

  “We couldn’t do the work we do without our volunteers and our generous community partners like PCI Pest Control, Springer Plumbing”

• r/olympia · Reddit · Date not shown · Positive toneRead

  Recommendations for local pest control (ants) - Olympia

  A commenter in an r/olympia thread asking for local ant control recommends PCI.

  “Also recommend PCI Pest Control. Good dude.”

• Lacey South Sound Chamber of Commerce · Directory · Date not shown · Neutral toneRead

  PCI Pest Control (member listing)

  Chamber member directory listing at the Olympia address.

  “PCI Pest Control”

Reddit hasn’t been searched for this company yet.

3 locations on file in Washington (2), Texas (1).

Overall confidence in this score: Medium, 5 of 11 points.

What keeps it from rating higher:

• 2,395 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 20 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Google: star values per review are not shown in the limited view and the lowest-rating sort did not open, so negative reviews could not be sampled systematically; only default-order reviews were read (one negative found, Olympia).
• Yelp (Olympia, 54 reviews per the search title; McKinney) returned 403; no rating seen, so Yelp is recorded from search snippets only and not scored.
• Facebook: the Washington page linked from the website (facebook.com/pcipestcontrol) is not visible logged out; the McKinney page has 2 reviews (not rated).
• No Angi, HomeAdvisor, Thumbtack, Trustpilot, Nextdoor or Porch profile was found in searches (pci-pest-control-angi, -trustpilot, -nextdoor, -angi2); not verified on each platform’s own search.
• Trustindex pages (trustindex.io, “trusted by over 1721 happy customers”) mirror Google reviews and are excluded; not recorded as a platform.
• The Pci-Pest-Control page returned 403. No Glassdoor or RepVue profile for this company was found (Glassdoor results were the Indian PCI Pest Control Pvt Ltd). No employee ratings recorded.
• Texas licensing history: TDA license 0994170 was first issued 05/26/2026, but the company registered in Texas on 09/08/2021 and its McKinney Google listing had 206 reviews by September 2026. TDA publishes only current licensees and a rolling 12-month enforcement report, so whether McKinney operated under an earlier license (or before licensing) cannot be determined. Not a finding; no deduction.
• Founding year conflicts: 1998 (About, Careers), 2000 (homepage), BBB business start 1/1/2007. Recorded as company-stated 1998.
• Best of the South Sound award (The Olympian, 2020–2022) not verified on the issuer’s site; kept in claims only. Search pci-pest-control-olympian-award found nothing.
• Washington Secretary of State CCFS is behind a Cloudflare challenge; entity status from the OpenCorporates mirror (formation date and officers need a login).
• Washington AG press releases have no reliable site search; covered by web searches (pci-pest-control-legal) and the AG complaints dataset (0 rows). Texas AG publishes no complaint dataset.
• State trial courts not searched: Washington Courts (dw.courts.wa.gov) untested and Collin County, Texas has no free statewide search; federal courts via CourtListener only.
• Federal OSHA establishment search (relevant for Texas) is blocked; Washington DOSH via L&I shows no inspections in 6 years.
• No service agreement is published: renewal, cancellation-channel and dispute terms for the service are unknown. The website Terms of Service cover only the website and SMS program.
• The website Terms of Service prohibit using “automated systems (including automated tools, scrapers, or crawlers) to collect or copy Site content”. Five company pages were fetched for evidence before this was noticed (home, about, contact, terms, careers); no further company pages were fetched.
• Door-to-door: no evidence either way beyond the careers page and reviews read; recorded as unknown.
• Reddit served a human-verification page; the one r/olympia mention rests on a search snippet.
• 33 searches used.
• PCI’s website Terms forbid automated access/scrapers/crawlers, so no PCI page was re-read.

Open questions

• Texas license history: TDA license 0994170 was first issued 05/26/2026 while PCI Pest Control Inc registered in Texas on 09/08/2021 and the McKinney listing predates 2026. TDA publishes current licensees only, so whether McKinney operated under an earlier license is unknown.
• Complaint record base: the single Olympia BBB file is treated as the corporation’s file, base = West Google total 2,395 rather than the Olympia listing alone; 0 complaints, so the rate is 0 on any base.