EcoGuard Pest Management Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★★★★★HomeAdvisor, Ecoguard Pest Management, Inc., Folsom, California · June 2016

  “Very prompt in reply. Excellent customer service.”

  Jerry B.Read on HomeAdvisor

• ★☆☆☆☆BBB, EcoGuard Pest Management, Folsom, California · September 2, 2026

  “I am very concerned that this is a scam type of business. They serviced my address once, for $229 and recurring, and did NOT cover the whole premises”

  Stephanie P.Read on BBB

• ★★★★★HomeAdvisor, Ecoguard Pest Management, Inc., Folsom, California · May 2016

  “Very professional. Willing to take the time to answer all my questions regarding our spider problem.”

  David W.Read on HomeAdvisor

• ★☆☆☆☆BBB, EcoGuard Pest Management, Folsom, California · July 2, 2024

  “HE MANIPULATE PRICES BASE ON WHO THEY TALK TO. IF THEY CAN TAKE ADVANTAGE OF YOU THEY WILL FOR SURE TRY TO PURSUADE.”

  Honest R.Read on BBB

• ★☆☆☆☆BBB, EcoGuard Pest Management, Folsom, California · November 7, 2023

  “they took over $2000 without getting rid of the rats in my house. The basement stunk and they refused to come back to fill the holes”

  P. Mark A.Read on BBB

Profile scope: Single BBB file, Ecoguard Pest Management, 808 Bidwell St Ste D, Folsom California (BBB of Northeast California). No service-area list or branch list is shown, so whether it also covers the company’s Indiana/Tennessee work (outside the 24 states) cannot be told. All three complaints are marked Resolved (06/09/2025 billing, 05/02/2025 order, 10/30/2024 product). Two carry a company reply and a “satisfactory” customer answer; the billing complaint shows no published reply text but is marked Resolved. Complaint text names no city (redacted).

Scored: Complaint record

Complaint themes

• Billing and cancellation (charged after cancellation attempts)
• Missed or incomplete treatments
• A $250 cancellation fee charged on a rodent-control contract, refunded after the BBB complaint

BBB profiles

• Main profile · AView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found: no job post for door-to-door/summer reps, no solicitor-permit record, no customer report of reps at the door (searches ecoguard-pest-management-d2d, -d2d2). Left unknown, not “no”.

• “Outside Sales Representative”

  ecoguardpestmanagement.com · retrieved October 29, 2026²

  An open “Outside Sales Representative” position and “Inside Sales Representative” are listed. Outside sales is not by itself door-to-door.

Contract terms and pricing

• Website Terms of Use refund policy: canceled services may be refunded if requested before the initial service date (deadline 48 hours before). This is a website-terms refund rule for the initial service; it states no minimum term, auto-renewal, early-cancellation fee or arbitration for the service agreement.⁹

  “EcoGuard may refund canceled services if requested before the initial service date.”

• A BBB complainant (May 2, 2025) wrote that “Per the contract, they had me through May” after canceling in March on a bi-monthly plan; the contract length is not stated.¹⁰

  “Per the contract, they had me through May”

• One BBB complainant (October 30, 2024, rodent-control contract on a rental property, started March 4, 2024) reports a $250 cancellation fee after canceling on July 2, 2024; the company reply says it issued a full refund of $250 on November 12, 2024.¹⁰

  “EcoGuard charged me a $250 cancellation fee”

• Pricing seen only in a search snippet: a Reddit r/Sacramento poster (customer since 2013) pays “$33 per month” for four services a year; BBB review (Sept 2026): “$229 and recurring”. Not used for scoring.¹¹

  “They service 4 times a year and I pay $33 per month.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 29, 2026 · BBB (private, not a government record) · Complaint summaryN/A

  BBB shows 3 complaints in the last 3 years and 0 in the last 12 months, all resolved (billing after cancellation attempts, missed/incomplete treatment, a $250 cancellation fee refunded). Not a government action; not scored in legal and regulatory record.¹⁰

• November 12, 2025 · Solano County Agricultural Commissioner (California); DPR county civil-penalty list · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner civil penalty, Solano County: NOPA EA-48-2025-072 against ECOGUARD PEST MANAGEMENT (SPCB company registration 6412); incident date November 12, 2025; one violated section (3 CCR 6726); listed as an agricultural civil penalty (ACP) type; final fine $500. Minor administrative penalty.⁴¹

  Matched by SPCB license number 6412 and name. The file has no address column. One NOPA = one case; dated by incident date.

• July 10, 2025 · San Diego County Agricultural Commissioner (California); DPR county civil-penalty list · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner civil penalty, San Diego County: NOPA EA-37-2025-148 against ECOGUARD PEST MANAGEMENT (SPCB company registration 6412); incident date July 10, 2025; two violated sections (FAC 12973 and 16 CCR 1970.4, $250 each); final fine $500. Minor administrative penalty.⁴¹

  Matched by SPCB license number 6412 and name. The file has no address column. One NOPA = one case; dated by incident date.

• May 20, 2025 · Solano County Agricultural Commissioner (California); DPR county civil-penalty list · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner civil penalty, Solano County: NOPA EA-48-2025-036 against ECOGUARD PEST MANAGEMENT (SPCB company registration 6412); incident date May 20, 2025; one violated section (3 CCR 6726); final fine $250. Minor administrative penalty.⁴¹

  Matched by SPCB license number 6412 and name. The file has no address column. One NOPA = one case; dated by incident date.

• April 15, 2025 · Yolo County Agricultural Commissioner (California); DPR county civil-penalty list · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner civil penalty, Yolo County: NOPA EA-57-2025-011 against ECOGUARD PEST MANAGEMENT (SPCB company registration 6412); incident date April 15, 2025; one violated section (BPC 8538); final fine $250. Minor administrative penalty.⁴¹

  Matched by SPCB license number 6412 and name. The file has no address column. One NOPA = one case; dated by incident date.

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• The company says it provides pest control “across seven states”: California, Idaho, Indiana, Nevada, Oregon, Tennessee and Washington, with county lists for each (Idaho: Ada, Canyon, Gem; Nevada: Carson City, Douglas, Washoe; Indiana and Tennessee are outside the 24 covered states).⁴⁰

• Company says it has “over 40 years of experienced guidance” (conflicts with its own “Since 2011” and the 2011 incorporation).⁶

• Company says it offers a pest-free guarantee and licensed, bonded, and insured services.⁶

• Company calls itself “one of the fastest growing pest companies in the US” with “award-winning services” (no award found or verified).²

Mentions

• Reddit · Reddit · Date not shown · Positive toneRead

  Monthly Pest Control? : r/Sacramento

  A Sacramento homeowner says they have used EcoGuard since 2013 on a quarterly plan costing about $33 a month. Search snippet only; Reddit showed a bot challenge when opened.

  “I have Ecoguard Pest Management since 2013 when I bought my home. They service 4 times a year and I pay $33 per month.”

• Facebook · Other · Date not shown · Positive toneRead

  EcoGuard Pest Management (Facebook mentions)

  A community group thanks EcoGuard as a long-standing sponsor and praises the owner. Search snippet only; Facebook not opened (terms forbid automated access).

  “Today we want to take the time to recognize one of our long standing sponsors EcoGuard Pest Management.”

• PitchBook · Directory · Date not shown · Neutral toneRead

  Ecoguard Pest Management 2026 Company Profile

  Data-aggregator profile says founded 1984 and headquartered in Folsom, California; the founding year conflicts with the 2011 incorporation on BBB. Not used as a fact.

  “Year Founded 1984.”

Reddit hasn’t been searched for this company yet.

16 locations on file in Washington (1), Oregon (2), California (13).

Overall confidence in this score: Medium, 5 of 11 points. N/A (not scored): complaint record, sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• 3 of 5 factors scored (not scored: complaint record and sales and contract fairness).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).
• Company pesticide license not confirmable in Oregon.
• 19 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• The Folsom count was cross-checked only against the company’s own page (2,888 vs 2,877).
• The company site’s Terms of Use forbid access by “scripts, robots, ai tools”. The site was fetched before that was seen (home, about, locations, careers, terms, Folsom page); it was not fetched again after, per the October 28, 2026 ruling. No service agreement, FAQ or Washington/Oregon/Idaho/Nevada county pages were read.
• Only a website refund rule and one BBB report of a $250 cancellation fee were found. Left unknown.
• Yelp, Glassdoor, Indeed, Facebook and Reddit were not opened (terms forbid automated access, or a bot challenge appeared); their numbers are search-snippet context only: Glassdoor 4.1 (16 reviews), Indeed 26 reviews, Yelp Washington 144 reviews. A search snippet shows an unidentified directory listing “EcoGuard Pest Management 4.7 (69)” for Tigard, Oregon (likely Angi; page URL not recoverable). Trustpilot, Angi, Thumbtack and Nextdoor pages for the company were not found (searches -angi, -angi2, -trustpilot).
• BBB: only the Folsom, California file was found (search ecoguard-pest-management-or-bbb found no Oregon, Washington, Idaho or Nevada files). Its geographic scope is not stated; the company also serves Indiana and Tennessee (outside the 24 states), so the file may include non-West complaints.
• California licensing is from the bulk SPCB file (snapshot October 1, 2026); the DCA lookup is blocked, so no detail page, insurance/bond field or disciplinary documents were seen. Predictable SPCB document names for PR 6412 (pr-6412_do, _acc, _aacc, _dec, with - and _) all returned 404, which proves nothing. The six branch registrations carry a PO Box address, so they cannot be matched to the 13 California listings.
• California Secretary of State entity number/status not captured (bizfile blocked; the OpenCorporates record page timed out three times).
• Oregon ODA: no record found in four name searches; not treated as a problem. Oregon DOJ consumer-complaints dataset (data.oregon.gov 2ix7-8hwk, query on respondent like ECOGUARD, retrieved November 2, 2026) returned no rows; the ODA pesticide violations dataset (hzst-r2sn, September 2023 to June 2026) returned no rows for ECOGUARD or ECO GUARD.
• Washington: WSDA enforcement-action PDFs and the Washington L&I contractor/DOSH record were not read (L&I page did not load). No Idaho ISDA person lookup (no identified applicator). Nevada is a license-only record (no office/listing).
• No attorney general, FTC, court, news or OSHA items found (searches ecoguard-pest-management-legal, -court, -osha, -news, -complaints); search coverage is limited. Idaho and Nevada courts, Indiana and Tennessee not searched.
• Entity resolution: unrelated to ecoguard-pest-control (Mesa Arizona) and to the Chicago-area EcoGuard; no evidence of common ownership. The WSDA company email domain trustecoguard.com and the domain ecopestmgmt.com (a search result describing EcoGuard Pest Management) were not explained; ecopestmgmt.com did not load.
• A CA Google listing titled “EcoGuard Pest Management” (52 reviews, 4.9, phone +1619-374-9702, campaign tag gmb-listing-sdc) sits on the separate domain sdpestmgmt.com. That San Diego site says “Powered by EcoGuard Pest Management”, uses the company’s service email domain and repeats the “over 40 years” wording, so it is probably this company’s San Diego brand.
• The BBB profile page shows no “View Service Area” link or branch list in the capture (only the Folsom address, one phone and one fax), so the file’s own data does not settle whether it covers Indiana or Tennessee.
• ecoguardpestmanagement.com was not fetched again (terms forbid scripts and robots).
• The five SPCB branch rows 5687, 5728, 5776, 5782 and the two 2026 branches 5904 and 5905 all carry the PO Box 653 Folsom address, so they cannot be tied to a street address; the California DCA lookup (disciplinary documents, insurance and bond) is blocked.
• National Google total: 18 US listings, 11,918 reviews in California, Oregon, Tennessee, Washington and Indiana. Not applied. The only BBB file (Folsom, California) shows no branch list or corporate-owned wording, so it may be West-scoped or mixed; the record cannot tell. The brand’s listings are in California, Oregon and Washington and also Tennessee and Indiana. Either base gives the same complaint record points (3 complaints: West base about 11,200 or national base 11,918, both 10).

Open questions

• Does the Folsom BBB file also hold Indiana or Tennessee customers? Its service area is not shown, so the scope stays not-attributable until a national Google total is on file.
• Is the sdpestmgmt.com San Diego Google listing (52 reviews) part of this company?
• Oregon ODA shows no commercial pesticide license for an operation that has an Oregon listing and address; recorded as a gap, not scored.
• Sales and contract fairness stays unscored.