Pro Active Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• Google, Roseville, California · about 3 months before Oct 27, 2026

  “I called Pro Active Pest Control because we needed to start with a new company. After reading reviews they had the best and are local. I spoke with Brett and she was great.”

  Naomi V.Read on Google

• Google, Roseville, California · about 5 months before Oct 27, 2026

  “Isidro Beltran was extremely easy to work with and very mindful of our needs throughout the service. He took the time to listen carefully, answer all of our questions, and made sure we felt comfortable every step of the way.”

  Tiffany B.Read on Google

• Google, Roseville, California · about 7 months before Oct 27, 2026

  “Gabe was great! I called in with a request and honestly wasn’t expecting anyone to be able to come out until the next day or even next week, but he jumped on it last minute and took care of it right away.”

  Tyler R.Read on Google

• Facebook, company page · May 15, 2025

  “Collin and Sam let me know when they would be here and showed up right on time. They were both professional, explained what they would be doing today and were a pleasure to have take care of an 'ant' problem”

  Joe H.Read on Facebook

Profile scope: One BBB file (BBB of Northeast California): the Rancho Cordova headquarters and its corporate-owned locations (the Tracy office has a branch page under the same file). Its additional phones include the Tracy (209) 407-2040, Roseville (916) 380-0402 and Chandler, Arizona (480) 680-9097 numbers, so it covers the whole company, all in the West (California and Arizona). The 10/30/2024 complaint shows status Answered (business reply dated 04/09/2026); no complaint is shown without a business response. No pattern-of-complaints alert on the profile.

Scored: Complaint record, Sales and contract fairness (−1)

Complaint themes

• Cancellation fee charged or demanded after canceling (2 reports: $500, $309)
• Recurring billing in advance without invoices
• Price raised after a signed exclusion quote (refunded)
• Unsolicited direct mail

BBB profiles

• Main profile · A-View

Door-to-door sales: Partial

Historical and limited door-to-door only: the founder knocked doors in the first six months (2014) and a team knocked doors for one summer about five years before September 2026 to open the Arizona office (founder interview, Pest Control Legends, September 9, 2026). The founder says leads now come from Google, Yelp and reviews. The careers page lists an “Outside Sales Representative” role without saying the channel. No current door-to-door recruiting, solicitor permit or review describing a rep at the door was found.

• “Kyle only knocked doors for those first 6 months. After that, the calls came from Yelp, Google and his reviews”

  pestcontrolseo.com · retrieved October 28, 2026⁶

• “Since those first months, Pro Active has knocked doors for just one summer, about 5 years ago, when a team went out to kick off the Arizona office.”

  pestcontrolseo.com · retrieved October 28, 2026⁶

• “Pro Active keeps its foot on the gas without door-to-door”

  pestcontrolseo.com · retrieved October 28, 2026⁶

• “Inside Sales Representative Outside Sales Representative”

  beproactivepestcontrol.com · retrieved October 28, 2026⁸

Contract terms and pricing

• Published residential plans: Bi-Monthly Service Plan “Starting at $75 per Month” (6 scheduled exterior treatments), Quarterly Service Plan “Starting at $60 per Month” (4 treatments, marked Most Popular) and Monthly Service Plan “Starting at $120 per Month” (12 treatments), each with a 100% service guarantee and 20% off specialty services “After Initial Treatment And Installation. Some Exclusions Apply.” No minimum term, renewal, cancellation or dispute terms are stated on the page.⁹

  “Quarterly Service Plan Starting at $60 per Month 4 Scheduled Exterior Treatments”

• 100% service guarantee: if covered pests return between scheduled treatments the company returns at no cost.⁵

  “At Pro Active, our service plans are covered by a 100% service guarantee. If covered pests return in-between our regularly scheduled treatments – so will we, and at no cost to you!”

• The website Terms & Conditions govern use of the website, “our services” generally and the SMS program; they contain a limitation-of-liability clause but no minimum term, auto-renewal, cancellation method or fee, and no arbitration or class-action-waiver clause. They are not a service agreement.¹⁰

  “These Terms & Conditions (“Terms”) govern your use of https://www.beproactivepestcontrol.com, our services, and our SMS/text messaging program.”

• The company’s own BBB reply (04/09/2026) refers to separate signed service agreements that are not published: they are “set up on a recurring billing cycle” and “do include a cancellation policy”. The policy’s terms are not stated.¹¹

  “Our service agreements are set up on a recurring billing cycle to maintain consistent protection.”

• First-hand BBB complaint (02/16/2026, resolved): a customer who canceled for an unmet guarantee says they were told they would owe a $500 cancellation fee. The company canceled the account and cleared the $180 balance.¹¹

  “I was told I would need to pay a $500 cancellation fee.”

  Scored: Sales and contract fairness (−2)

• First-hand BBB complaint (10/30/2024, answered 04/09/2026): after a bi-monthly agreement signed in July 2024 the customer canceled in September and was asked for a “pre-cancellation fee of $309.00” (the complaint also mentions paying “$250 for the cancellation fee”).¹¹

  “The services has been cancelled now they want a pre-cancellation fee of $309.00, which I am NOT GOING TO PAY.”

  Scored: Sales and contract fairness (−2)

• First-hand BBB complaint (01/05/2024, resolved): quotes the signed service agreement’s three-business-day right to cancel (the statutory home-solicitation notice); the customer canceled the next day.¹¹

  “On service agreement The customer may cancel this transaction any time prior to midnight of the third business day after the date of this transaction”

• Reddit (r/Sacramento, “Pest control without contract?”, about 2022): a poster says Pro Active Pest Control in Roseville was willing to do treatments without a contract. Snippet only (Reddit blocked); the full text was not read.¹²

  “Pro Active Pest Control in Roseville was willing to do 2 treatments ...”

• Reddit (r/Sacramento, “Monthly Pest Control?”, about 2024): a customer says they pay $120 every 3 months. Snippet only.¹³

  “I use pro active pest control and pay $120 every 3 months. They come out if I call them no problem in between services.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · Arizona Department of Agriculture, Pest Management Division · Complaint summaryN/A

  No adjudicated complaints: the license 10075 record panel (last 3 years) and the adjudicated-complaint search by name ‘PRO ACTIVE PEST’ (records go back 5 years; open investigations excluded) both returned no records.^{36, 37}

• October 28, 2026 · BBB of Northeast California (headquarters file covering corporate-owned locations) · Complaint summaryScored: Complaint record

  BBB: 5 complaints in the last 3 years, 3 in the last 12 months, all with a business response (4 Resolved, 1 Answered). Themes: cancellation fees after canceling ($500 and $309 reported), billing in advance on a recurring cycle without invoices, a re-quoted exclusion price after a signed contract (refunded $269), and unsolicited direct mail. See bbb.¹¹

• October 28, 2026 · California Attorney General · Complaint summaryN/A

  The Attorney General’s press-release search for “pro active pest” returned no release about the company (only unrelated pesticide items). The AG publishes no per-company complaint data; pest complaints are referred to the SPCB.³⁸

• November 19, 2025 · Solano County Agricultural Commissioner (California county pesticide regulator) · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner civil penalty, Solano County, NOPA EA-48-2025-074 (agricultural civil penalty, ACP), incident date November 19, 2025, against “PRO ACTIVE PEST CONTROL (SCP#6993)”: Title 3 CCR section 6738, $500. No settlement, consent order or judgment shown.³²

• September 24, 2024 · Solano County Agricultural Commissioner (California county pesticide regulator) · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner civil penalty, Solano County, NOPA EA-48-2024-057 (structural civil penalty, SCP), incident date September 24, 2024, against “PRO ACTIVE PEST CONTROL (SCP#6993)” (SPCB company registration 6993): Title 3 CCR sections 6726 ($250) and 6678 ($250); case total $500. No settlement, consent order or judgment shown. Final penalty listed in DPR’s county civil-penalty file (Sept 2024 to Sept 2026).³²

• March 29, 2023 · Superior Court of California, County of San Joaquin (Case No. STK-CV-UOE-2021-0006126) · LawsuitN/A

  Perkins v. Pro Active Pest Control, Inc.: wage-and-hour class action on behalf of all non-exempt California employees (July 9, 2017 to March 29, 2023) alleging meal and rest break, overtime regular-rate, wage-statement and final-pay violations, UCL and PAGA claims. After mediation on February 21, 2023 the parties signed a Joint Stipulation of Class Action Settlement (dated March 29-30, 2023) with a Gross Settlement Amount of $125,000; the company denies liability. The court granted preliminary approval on June 6, 2023 and set the final fairness hearing for October 3, 2023 (ILYM Group, Inc. confirmed as settlement administrator). No final-approval order or judgment was found: the administrator’s case list shows only the stipulation and the preliminary approval order, UniCourt’s docket was last updated in 2021 (status “Pending - Other Pending”), and searches for a final approval returned nothing relevant. Private wage case: Workplace category, not legal and regulatory record.^{4, 33, 34, 35}

  Filing date differs by source: the stipulation says the complaint was filed March 18, 2021; UniCourt shows 07/09/2021. The PDF is hosted on a website CDN (irp.cdn-website.com), apparently a settlement-notice page; its text layer was read with pypdf. The preliminary approval order caption (filed June 6, 2023) calls the defendant “a Delaware corporation”, while the stipulation and UniCourt say “a California corporation”; the state of incorporation is not resolved here (California Secretary of State not readable).

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• BBB Accreditation, BBB of Northeast California, 2026³

  Source shown; issuer check not recorded

• FieldRoutes 2025 Customer Awards (leadership recognition for Kyle Turner and Jason Reboja), FieldRoutes, 2025⁴²

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• More than 140 employees and over 30,000 customers in California and Arizona (founder interview).⁶

• Average of 5.0 stars from more than 3,051 Yelp and Google reviews (site widget).⁷

• “Rated us #1 on Yelp with over 300 5-Star reviews”.⁹

• Family-owned and locally operated.⁵

• “Work With The #1 Pest Control Company In The Area!” (careers page).⁸

Mentions

• Pest Control Legends (Pest Control SEO) · Podcast · September 9, 2026 · Positive toneRead

  Kyle Turner on Building Pro Active Pest Control to 140 Employees Without Door Knocking

  Founder interview by an SEO agency that serves pest control companies: founded 2014 in Roseville, 140+ employees and 30,000+ customers in California and Arizona, Google and Yelp as main lead sources, door-to-door only at the start and for one summer to open Arizona, early lawsuits, no partners.

  “In his first 6 months running Pro Active Pest Control, Kyle Turner was dealing with a few lawsuits, didn’t have many customers and was thinking about selling them to his old employer so he could get his job back.”

• FieldRoutes (software vendor) blog · Award · October 14, 2025 · Positive toneRead

  FieldRoutes 2025 Customer Awards: Honoring Innovation

  The company’s software vendor names owner Kyle Turner and director of operations Jason Reboja among its 2025 customer-award honorees for leadership.

  “Kyle Turner and Jason Reboja exemplify strong, principled leadership at Pro Active, driving the success of their team.”

• Bug Bux Podcast · Podcast · March 3, 2022 · Neutral toneRead

  Ep 22: Improve Inside Sales Calls and Online Reviews

  Industry podcast episode with the owner about inside sales calls and online reviews. Search snippet only.

  “In today's episode, Solomon and Allan welcome Kyle Turner. Kyle is the Owner and President of Pro Active Pest Control”

• Reddit · Reddit · Date not shown · Positive toneRead

  Pest control recommendation? (r/Sacramento)

  A commenter recommends Pro-Active pest control. Search snippet only (Reddit blocked).

  “Pro-Active pest control is a good company, so is Fast Action in Elk ...”

• Reddit · Reddit · Date not shown · Positive toneRead

  flea exterminator recommendations? (r/Roseville)

  A former customer says they stopped only because of cost and found the company excellent. Search snippet only.

  “I used to use Proactive Pest Control until I couldn't afford it. It's been a couple years but they were excellent and had great customer service”

• Reddit · Reddit · Date not shown · Mixed toneRead

  How much does everyone pay for pest control? (r/Sacramento)

  Two comments in one thread: one poster says they hated “proactive pest” (spelling leaves the company identity uncertain), another says Pro Active Pest Control is amazing. Search snippet only.

  “used proactive pest before and absolutely hated them, and they ... We use Pro Active Pest Control and they are amazing!”

Reddit hasn’t been searched for this company yet.

5 locations on file in Arizona (1), California (4).

Service area as the company states it: Northern California (Sacramento metro, Placer/El Dorado/Yolo counties, the Bay Area, San Joaquin and Fresno counties) and Chandler, Arizona.

Overall confidence in this score: High, 9 of 11 points.

Where it fell short of full marks:

• Verifier rated the customer reviews medium (high earns a point).
• 19 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• California Secretary of State entity status not verified: bizfile Online is blocked and OpenCorporates served a browser check; legal name and “California corporation” come from the SPCB file, BBB and the court case.
• Arizona Corporation Commission registry not looked up.
• SPCB licensing read from the DCA bulk licensee file (snapshot October 1, 2026), not the DCA online search (Turnstile-blocked): qualifying operator, insurance/bond and disciplinary documents not seen. Guessed SPCB discipline PDF names for PR 6993 (pr_6993_acc, pr-6993_acc, pr_6993_aacc, pr-6993_aacc) returned 404, which proves nothing. Branch numbers (BR 5669, 5672, 5924) can’t be matched to offices because the file gives the PO box for each.
• Arizona: the AZDA license 10075 record lists no registered branch office; the Chandler office is not on it. Recorded only, not treated as a licensing problem.
• Perkins v. Pro Active Pest Control, Inc. (wage-and-hour class action): settlement agreement executed March 2023 ($125,000) and preliminarily approved June 6, 2023 (final hearing set for October 3, 2023), but no final-approval order or judgment was found.
• Indeed (Cloudflare 403) and Glassdoor (403 “Humans only”) blocked; no employee rating read. Workplace has no usable inputs.
• Yelp not fetched (terms prohibit automated access); Yelp counts and the San Jose and Chandler ratings are search snippets only, unscored.
• Reddit threads blocked (“Prove your humanity”); Reddit items rest on search snippets.
• The service agreement the company cites (recurring billing, cancellation policy) is not published; minimum term, renewal, cancellation channel and dispute terms are unknown. No contract or terms PDF was found on the site.
• Trustpilot, Thumbtack and HomeAdvisor: no review profile found in searches (HomeAdvisor shows the Angi profile with no reviews). The Nextdoor business page shows only a generated summary and company posts, no rating or recommendation count, so it is not recorded as a review figure.
• Arizona Attorney General and FTC: no action found in the general “attorney general” / settlement / lawsuit search; no separate Arizona AG search was run.
• Google: all 5 listings checked live on October 28, 2026. Logged-out Google Maps would not sort by lowest rating, so Google excerpts are default-order positives only.
• Cal/OSHA / OSHA establishment search not run; the general workplace-violation search found nothing.
• Texas data (tx-enforcement) not applicable: no Texas location, license or listing.
• 6 more searches (pro-active-pest-control-v1 to v6) for the Perkins final approval.

Open questions

• Perkins v. Pro Active Pest Control: was the settlement finally approved at or after the October 3, 2023 hearing? A San Joaquin Superior Court docket read would settle resolved true/false (Workplace only; Workplace is currently excluded for lack of ratings).
• State of incorporation: the preliminary approval order caption says Delaware, the stipulation and UniCourt say California; the California Secretary of State record was not readable.
• Arizona: the Chandler office is not a registered branch on AZDA license 10075 (recorded, not scored).