HomeShield Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Four BBB files for this company, all in California. The 3-year complaint count 7 = 6 (Irvine) + 0 (Rocklin) + 0 (Chula Vista) + 1 (San Francisco); 1 unanswered (San Francisco). No pattern-of-complaints alert seen on any file; none of the files has customer reviews. The BBB search’s other “Homeshield Pest Control” files (Saint Charles, Illinois; Claremore, Oklahoma, out of business) are different businesses. The headline rating/accreditation above is the Irvine file’s, the only accredited one.

Scored: Complaint record, Sales and contract fairness (−1, −1, −1)

Complaint themes

• Billing after cancellation or while service was declined
• Early-cancellation fee (repayment of initial discount)
• Service quality and follow-up
• Property damage claim after fumigation

From BBB complaints and reviews

• BBB complaint · November 17, 2025

  “This company charged me $120 cancellation fee. This was a different amount they told me when I signed up. Total scam and unfair”

  Name not shownCalifornia: Irvine fileRead on BBB

• BBB complaint · March 5, 2026

  “When the term was up, I made it clear via phone that I did not want to continue and that I wanted to close the account. The company still has continued to send me bills”

  Name not shownCalifornia: Irvine fileRead on BBB

• BBB complaint · October 14, 2024

  “I cancelled my service with HomeShield Pest Control in August. I spoke with the supervisor (REMOVED) and he advised that they would put a stop payment to my automatic payments. I was billed two more times.”

  Name not shownCalifornia: Irvine fileRead on BBB

• BBB complaint · August 25, 2026

  “My bigger issue is that the company has continued to charge me every month even though I am not receiving a service”

  Name not shownCalifornia: San Francisco fileRead on BBB

BBB profiles

• Main profile · A+View

• Irvine file (Orange County; HomeShield Pest Control Incorporated) · A+ · accredited · 6 complaints in 3 yearsView

• Rocklin file. BBB reports SPCB license 6520 and owner Ian Morgan for this file. · Not Rated · not accredited · 0 complaints in 3 yearsView

• Chula Vista file (2560 Catamaran Way Ste 9, the address of the Chula Vista Google listing) · A- · not accredited · 0 complaints in 3 yearsView

  BBB lists the entity type as “Sole Proprietorship” and “Years in Business: 1”, which does not match the corporation; attributed to HomeShield by name and address (it matches the Chula Vista listing) but flagged.

• San Francisco file (999 Sutter St Suite 202, the address of the San Francisco Google listing) · C+ · not accredited · 1 complaint in 3 yearsView

  BBB shows “Business Started: 8/6/2010” and a generic “Customer Service” contact for this file; attributed to HomeShield California by its address, which is the San Francisco Google listing on homeshieldpestcontrol.com, and by the complaint text (HomeShield service texts). Not the Nashville, Tennessee HomeShield (2206 Dortch Ave).

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

Door-to-door: not found. HomeShield sells through inbound calls and web leads, an inside-sales/customer-service team in Provo, Utah, and licensed “Outside Sales Inspectors” who visit booked inspections (a Google reviewer in Irvine describes an inspection visit by a “sales professional”). The only door-to-door job snippets belong to a different HomeShield (Nashville, Tennessee). The terms carry the statutory three-day cancellation notice for home-solicitation sales, which is boilerplate, not evidence of a door-to-door program. No review, complaint or post read here describes a HomeShield rep knocking unannounced.

• “Customers who enter into a Service Agreement through a home solicitation or door-to-door transaction may cancel before midnight of the third business day after the date of the transaction”

  homeshieldpestcontrol.com · retrieved October 28, 2026²

  Statutory three-day cancellation notice in the website terms; it covers door-to-door sales if they occur but does not say HomeShield sells door to door.

• “HomeShield Pest Control is seeking licensed Outside Sales Inspectors to join our team!”

  homeshieldpestcontrol.com · retrieved October 28, 2026⁹

  Careers page (not fetched: the site terms forbid scraping, gaps). Inspection-based outside sales, not described as door to door.

• “Provo, UT, US. Salary Range: $65,000.00 To”

  homeshieldpestcontrol.com · retrieved October 28, 2026⁹

  Inside-sales and customer-service jobs in Provo, Utah.

• “Door to Door Sales. This job is a great summer sales job”

  indeed.com · retrieved October 28, 2026¹⁰

  NOT attributed: the Indeed “Homeshield-Pest-Control-1” company page is the one SimplyHired maps to a HomeShield headquartered in Nashville, Tennessee; the California company’s Indeed page is “Homeshield-Pest-Control-2” (Provo, Utah jobs).

• “Door to door salesmen had the sale of his life when he knocked on”

  reddit.com · retrieved October 28, 2026¹¹

  NOT attributed: the thread came up for “HomeShield Pest Control” but the snippet does not name the company the salesman worked for; Reddit not fetched.

Contract terms and pricing

• Minimum term: the company states a 12-month minimum service agreement (BBB reply, Nov 2025); the terms refer to an “initial minimum term” set in the Service Agreement.^{2, 12}

  “The fee is in strict accordance with the 12-month minimum service agreement”

  Scored: Sales and contract fairness (−1)

• Auto-renewal: after the initial minimum term, recurring service continues automatically month to month until the customer cancels (website terms, Section 7).²

  “After the initial minimum term, your service will continue automatically on a month-to-month basis until you cancel.”

  Scored: Sales and contract fairness (−0.5)

• Cancellation channels: after the initial term, 30 days’ notice by the methods in the Service Agreement, including mail, email or phone; customers who enrolled online can cancel online without calling.²

  “If you enrolled online or electronically, an online cancellation method is available through https://homeshieldpest.fieldportals.com/landing/index and does not require calling or speaking with a representative.”

• Early-cancellation fee: repayment of the discount on the initial service, capped at the discount (terms); in a BBB reply the company computed one customer’s fee as $120 ($300 regular initial fee less $180 paid).^{2, 12}

  “Early cancellation after the initial service may result in recovery of any discount provided on the initial service, not to exceed the actual discount amount.”

  Scored: Sales and contract fairness (−1)

• Arbitration and class-action waiver: Section 17 of the terms requires binding AAA consumer arbitration (seat Orange County) for disputes about the Services and any Service Agreement, with a class/collective waiver, a 60-day informal-resolution step, a small-claims carve-out and a 30-day opt-out.²

  “17.1 Scope. This Section 17 applies to any dispute, claim, or controversy ("Dispute") between you and HomeShield Pest Control LLC ("HomeShield") arising out of or relating to these Terms, the Services, the Privacy Policy, the SMS Terms & Conditions, any Service Agreement”

  Scored: Sales and contract fairness (−0.5)

• A separate Service Agreement signed or accepted by the customer governs scope, price, frequency and terms; it is not published. The terms say the Service Agreement controls where it conflicts with them.²

  “Services are provided pursuant to a separate Service Agreement signed or accepted by the customer.”

• Guarantee: free re-treatment if covered pests return between scheduled treatments; re-treatment is the sole remedy under the satisfaction guarantee (terms). The website advertises “unlimited free maintenance calls between regularly scheduled services”.^{2, 8}

  “If covered pests return between scheduled treatments during the active service period, HomeShield will re-treat affected covered areas at no additional charge”

• Reported prices (customers): about $54 per month (BBB, Sep 2026); $60 then $45 monthly charges (BBB, Aug 2026).¹²

  “I am a current HomeShield Pest Control customer and pay approximately $54 per month for ongoing pest-control service.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB, Mountain West & Pacific Southwest (Irvine file) · Complaint summaryScored: Complaint record

  Irvine BBB file (BBB Accredited since 9/18/2025, A+): 6 complaints in the last 3 years, 4 in the last 12 months. All 6 displayed show a business response (5 Answered, 1 Resolved). Topics: a cancellation fee ($120, Nov 2025), billing after cancellation (Oct 2024, Mar 2026), a rodent-exclusion job ($800 refund approved by the company, Feb 2026; marked Resolved), patio staining after a fumigation (Jun 2025; company agreed the $6,895 cleaning estimate was in line) and declining service quality (Sep 2026).¹²

• October 28, 2026 · BBB of Northeast California (Rocklin file) · Complaint summaryScored: Complaint record

  Rocklin BBB file (not accredited, Not Rated: insufficient information): 0 complaints. The BBB search’s second Rocklin entry (5515 Pacific St) is an address of the same file.⁵⁰

• October 28, 2026 · BBB, Mountain West & Pacific Southwest (Chula Vista file) · Complaint summaryScored: Complaint record

  Chula Vista BBB file (not accredited, A-; file opened 4/9/2025): 0 complaints.⁵²

• October 28, 2026 · BBB serving the San Francisco Bay Area and Northern Coastal California (San Francisco file) · Complaint summaryScored: Complaint record

  San Francisco BBB file (not accredited, C+ for failure to respond to 1 complaint): 1 complaint in the last 3 years (Aug 2026, unanswered): monthly charges continued while the customer declined visits; the customer says a phone rep had told the customer they would not be charged.^{53, 54}

• October 28, 2026 · California Attorney General (press releases) · Complaint summaryN/A

  The California Attorney General press-release search for “homeshield” returned no releases. Searches for lawsuits, settlements, attorney general, district attorney, consent orders, OSHA and FLSA/PAGA found nothing else naming the company.⁶²

• October 13, 2026 · U.S. District Court, Southern District of Florida · LawsuitN/A

  Fair Labor Standards Act suit (nature of suit 710) filed 10/13/2026 against HOMESHIELD PEST CONTROL, LLC (the company’s Florida LLC), seen only in the court’s recent-filings list via a search snippet. Pending: recorded under Workplace as unresolved, not scored. Docket not read (CourtListener served a human check; the court page timed out on re-read).⁶⁰

• December 8, 2025 · San Diego County Agricultural Commissioner · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner civil penalty, San Diego County, NOPA EA-37-2026-009: structural civil penalty against “HOMESHIELD PEST CONTROL” (SPCB 5762, the San Diego branch), incident date December 8, 2025, 3 CCR section 6738, fine $250.⁵⁹

• September 4, 2025 · San Bernardino County Agricultural Commissioner · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner civil penalty, San Bernardino County, NOPA EA-36-2026-028: structural civil penalty against “Home Shield Pest Control” (SPCB 5797, the Corona branch), incident date September 4, 2025, Business and Professions Code section 8551.5, fine $250.⁵⁹

• April 7, 2025 · Solano County Agricultural Commissioner · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner civil penalty, Solano County, NOPA EA-48-2025-023: structural civil penalty against “HOMESHIELD PEST CONTROL INC” (SPCM 6520, the company registration), incident date April 7, 2025, Food and Agricultural Code section 15204, fine $250.⁵⁹

• November 1, 2024 · Los Angeles County Superior Court · LawsuitN/A

  Private employment suit (wrongful termination) filed 11/01/2024 by a former employee against Homeshield Pest Control Incorporated dba HomeShield Pest Control/Pacific Shore Pest Control and a manager. On the plaintiff’s Request for Dismissal (filed 9/18/2025, entered 9/19/2025) the action was dismissed without prejudice, with the court retaining jurisdiction under Code Civ. Proc. 664.6 (docket status “Dismissed Per CCP 664.6”); UniCourt’s header still reads Open. Terms of any resolution are not shown. Private, not wage-and-hour: recorded, not scored.⁵⁷

• May 19, 2021 · Structural Pest Control Board (Attorney General filing) · EnforcementN/A

  SPCB Petition to Revoke Probation against an individual Registered Applicator (RA 56935) that refers to the applicator’s work with Homeshield Pest Control, Inc. Individual licensee matter; the company is not the respondent as far as the snippet shows. Recorded, not scored. PDF text could not be read.⁶¹

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• Inc. 5000 honoree, No. 2,153, Inc. (Mansueto Ventures), 2023⁵

  Source shown; issuer check not recorded

• BBB Accredited Business (Irvine file), BBB, Mountain West & Pacific Southwest, 2025⁶

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Average rating of 5.0 out of 5 from over 8,000 reviews (company website).⁸

• Uses EcoSMART products (“the only 100% green insecticide proven to work”) and is licensed to work anywhere in California.⁸

• Serves Sacramento, the Bay Area, Orange County, Los Angeles, San Diego, the Inland Empire and South Florida; the Florida operation trades as HomeShield Vero Beach. Florida is outside the 24 covered states, so its locations are not listed.^{2, 8}

• Inside-sales and customer-service staff work from Provo, Utah (job postings and Indeed). No pest-control service, office address, listing or license in Utah was found, so Utah is not a location.⁹

• Recognized on the Inc. 5000 (“Fortune 5000 Company by Inc. Magazine”, company wording).⁴

Mentions

• PCT (Pest Control Technology) · Trade press · Date not shown · Neutral toneRead

  HomeShield Pest Control Shares Negative, Positive Effects of Extreme Weather

  PCT video interview with HomeShield’s vice president about how California’s heavy rain and flooding affected the business (feature “Weather Related”, August issue).

  “PCT interviewed Jason Scott, vice president of HomeShield Pest Control, which operates throughout California”

• Inc. · Award · 2023 · Positive toneRead

  Inc. 5000 (2023), No. 2,153

  HomeShield ranked No. 2,153 on the 2023 Inc. 5000 list of fast-growing private companies; profile gives founding year 2009 and 51-200 employees.

  “Residential and commercial pest control servicing California and parts of Florida”

• Google Business Profile Community · Other · October 30, 2025 · Neutral toneRead

  Help with reinstatement - [HomeShield Pest Control]

  The company’s Pleasanton Google profile was suspended, briefly reinstated on 10/31/25, suspended again on 11/1/25 and later reinstated, per a Google community thread.

  “This profile was active for one day (10/31/25), and then was suspended again on 11/1/25 after we attempted to update our hours.”

• Reddit r/homeownerstips · Reddit · ~2 years before October 28, 2026 · Positive toneRead

  HomeShield Pest Control (r/homeownerstips)

  A post praising a HomeShield technician’s inspection; reads like a testimonial. Thread not fetched.

  “HomeShield Technician John O. performed a very professional and thorough inspection of my home, garage, and property”

Reddit hasn’t been searched for this company yet.

22 locations on file in California (22).

Overall confidence in this score: High, 7 of 11 points.

Where it fell short of full marks:

• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the legal and regulatory record medium (high earns a point).
• Verifier corrected or removed 10.4% of the items checked (10% or fewer earns a point).
• 22 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Live checks on October 28, 2026 matched name, address, website and state for 9 of 22 listings: Los Angeles, Irvine and the Carlsbad service-area listing and Rocklin, Walnut Creek, Laguna Beach, Sacramento, Chula Vista and Santa Clarita. The Laguna Beach phone has changed. The other 13 were not individually re-read.
• The careers page, location pages, FAQ and any published license number were not read.
• Service Agreement not published: the terms say a separate signed Service Agreement controls; its full renewal, fee and dispute wording was not seen. The company’s own statements (terms, BBB replies) are used.
• California business registry: bizfile Online is blocked and OpenCorporates served a browser check twice, so the California entity status of Homeshield Pest Control Inc was not verified. The terms name “HomeShield Pest Control LLC”; whether a California LLC replaced the corporation is unresolved.
• SPCB discipline: the DCA License Search is behind Turnstile; the bulk file has no discipline column. No accusation PDF for PR 6520 was found; pestboard PDFs did not yield text.
• Twelve Google listing addresses (Laguna Beach, Vacaville, San Francisco, Pasadena, Palos Verdes Estates, Sacramento, Manhattan Beach, Carlsbad service area, Chula Vista, Rancho Cucamonga, Granite Bay, Santa Clarita) have no SPCB branch registration (or the company registration) at their address in the October 1, 2026 file. Several are shared-office suites. Recorded as a gap, not a licensing deduction (offices without their own license are not deducted).
• Same-name Google listing not attributed: “HomeShield Pest Control”, 99 N First St #203, San Jose (4.9 from 101, cid 3224909731619346734) shows no website and has no SPCB branch; Yelp has a HomeShield page at the same address (snippet). MapQuest’s Yelp-fed page for the same address links its “Web” button to homeshieldpestcontrol.com, and San Jose is on the company’s California service-area list, but that is a directory record, not the Google listing or the company naming an office there. Probably HomeShield, but not confirmed, so left out of locations and customer satisfaction (inclusion would add 101 reviews at 4.9: customer satisfaction change under 0.01).
• Yelp (HTTP 403), Glassdoor (“Humans only”) and Indeed (“Additional Verification Required”) blocked the automated fetch; their figures rest on search snippets and are not scored. No Trustpilot or Thumbtack profile found. Nextdoor pages exist (snippets) but were not read.
• Courts: CourtListener served a human check; the S.D. Florida FLSA filing rests on a snippet of the court’s recent-filings page, which timed out on re-read. California has no statewide trial-court name search; only the UniCourt Los Angeles case was read.
• Workplace safety: the OSHA establishment search serves a human check. Not verified.
• Door-to-door: no first-hand evidence either way beyond what is in the sales evidence; Reddit threads were not fetched.
• Searches used: 39 of 40.

Open questions

• California entity: SPCB and BBB name Homeshield Pest Control Inc (incorporated 11/9/2011); the website terms name HomeShield Pest Control LLC (matches the Florida LLC). bizfile was not readable, so the California entity status is unverified.
• Twelve Google listing addresses (incl. Laguna Beach, San Francisco, Sacramento, Chula Vista) have no SPCB registration at their address. Whether each is a staffed branch that needs its own registration was not resolved; recorded as a gap, not deducted (same as the TDA office rule).
• San Jose listing (99 N First St #203, 4.9 from 101): a MapQuest/Yelp record links it to homeshieldpestcontrol.com, but the Google listing has no website and there is no branch registration; left out.
• S.D. Fla. FLSA filing against HOMESHIELD PEST CONTROL, LLC (10/13/2026) rests on a search snippet; the docket was not read. Pending, unscored.
• SPCB RA 56935 probation petition (2021) rests on a snippet; the PDF could not be read as text. Individual matter, unscored.
• The Laguna Beach listing now shows (949) 676-2433.