The Bugman Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★★★★★Angi, Anaheim, California · August 2026

  “This was a quarterly spraying…Carlos is always so pleasant abundantly efficient ! You guys are great!”

  Jim K.Read on Angi

• ★★★★★Angi, Anaheim, California · June 2021

  “This company was very diligent and did a good job I did have bugs return but there is a 90 day guarantee. Matt was helpful and courteous as was the staff.”

  Marie B.Read on Angi

  mixed

• ★★★★★Angi, Anaheim, California · June 2021

  “Try to negotiate a fair price”

  Mario I.Read on Angi

  Mildly critical comment on price ($1,095 job) despite a 5-star rating.

• Google, Anaheim, California · ~September 2026 (Google: "Edited a month ago" on October 28, 2026)

  “Customer service is Fantastic. They are all very thorough. I had a lot of questions & they did not hesitate to explain every step in the process.”

  Cindy C.Read on Google

• Google, Anaheim, California · ~September 2026 (Google: "a month ago")

  “Bugman provides a great service. Ivan came out to our house as our technician. He notified us 30 minutes to his arrival and then once he arrived. He was very professional and nice.”

  Jim A.Read on Google

• Google, Anaheim, California · ~May 2026 (Google: "Edited 5 months ago")

  “I use Jesse Campos with The Bugman for our pest control services at Beachwood Village Apartments.”

  Charlene T.Read on Google

  Commercial (apartment) customer.

• Yelp

  “quarterly rate yet again (increases happen almost every year we've been”

  Name not shownRead on Yelp

  Truncated snippet of a review complaining about yearly price increases.

• Yelp

  “I have used The Bugman for both my termite and pest control needs for about 5 years. The technicians always arrive on time and are friendly and professional.”

  Name not shownRead on Yelp

Profile scope: Single profile for “The Bug Man” (alternate names The Bugman, Bugman) at the Anaheim HQ, 525 North Shepard Street. The company has only this one office, in California, so the profile is California- and West-scoped. Profile phone (949) 579-9863 differs from the company’s main number, but the profile also lists (714) 992-1292, the HQ address and owner Brian Olsen, so it is the same business. With 0 complaints, unanswered is 0.

Scored: Complaint record

BBB profiles

• Main profile · A+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found: no summer/D2D sales recruiting, no reviews or complaints describing reps at the door (BBB has 0 complaints and 0 reviews), and searches for door-to-door mentions returned nothing about this company. The sales roles seen are an appointment-based Sales Inspector working pre-scheduled leads and a telephone Outbound Lead Generator calling former customers. Recorded as unknown (not found), not “no”.

• “As a licensed Sales Inspector you will be responsible for attending pre-scheduled meetings with homeowners who expressed an interest in using our services.”

  ziprecruiter.com · retrieved October 28, 2026⁸

  ZipRecruiter job ad (re-posted ~October 19, 2026) for a full-time Sales Inspector in Anaheim, listed at $75K-$85K/yr (the ad text says inspectors “earn between $75,000-$100,000 a year”). The same ad lists “Confirmed quality leads” and “70% customer referrals”. It also asks inspectors to “Build self-generated opportunities, leads, sales and referrals” without saying how.

• “Get Started Today! Call us at”

  thebugman.com · retrieved October 28, 2026⁷

  Home page directs customers to call or request a free estimate/inspection.

• “This position is responsible for conducting outbound calls to previous customers, introducing them to current service offerings, and effectively communicating the value and benefits of choosing our brand.”

  talents.vaia.com · retrieved October 28, 2026⁹

  Job-board copy of the company’s “Outbound Lead Generator” (Lead Generation Specialist) ad: telephone outreach to former customers, not door-to-door. A search snippet for the ZipRecruiter copy of this ad carried a “Door To Door Lead Generation” label; the ZipRecruiter page served a human-verification check (403, not retried) and the label looks like job-board related-search text, so it is not used.

Contract terms and pricing

• Company-stated recurring pest packages from $55 a month (no contract length, renewal or cancellation terms stated).¹⁰

  “Call today for pest packages starting at ​$55 a month!”

• Quarterly pest service with a re-treatment guarantee between scheduled visits.¹⁰

  “Our quarterly pest control services come with a satisfaction guarantee, ensuring effective and reliable results. If pests return between scheduled visits, we will re-treat at no additional cost”

• Promotion: $50 off the initial fee for pest control sign-up (expires 10/31/2026).¹⁰

  “Sign up for pest control and get $50 off your initial fee.”

• The privacy policy refers to “terms of use or terms of sale and other agreements”, but no terms of sale, service agreement or cancellation policy is published on the pages read.¹¹

  “To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB, Mountain West & Pacific Southwest (Anaheim, California profile) · Complaint summaryScored: Complaint record

  BBB profile “The Bug Man” (alternate names The Bugman, Bugman) at 525 North Shepard Street, Anaheim: rated A+, not accredited, 0 complaints and 0 customer reviews on file.²⁰

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• BBB A+ rating (not accredited), BBB, Mountain West & Pacific Southwest, 2026⁶

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• 68 years in business, locally owned (since 1958).⁷

• Family-owned.⁷

• Site badge: 4.8-star rating from 3,059 reviews (source not named; not used).⁷

• Same-day service when called before noon on weekdays.⁷

• 100% satisfaction guarantee.⁷

• Appears on the PCT Top 100 list (not verified on PCT).³

• Serves seven Southern California counties from one office.²

• All technicians and field personnel are state certified and licensed.³³

• “Voted the No. 1 exterminator in Orange County” (2011 article; voter/poll not named).⁴

• 70% of business from customer referrals (job ad).⁸

Mentions

Reddit hasn’t been searched for this company yet.

1 location on file in California (1).

Overall confidence in this score: Medium, 5 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• 2,539 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• 4 of 5 factors scored (not scored: sales and contract fairness).
• Verifier rated the legal and regulatory record medium (high earns a point).
• Verifier corrected or removed 11.3% of the items checked (10% or fewer earns a point).
• 19 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Name disambiguation: many unrelated “Bug Man/Bugman” businesses exist, including The Bug Man (Baton Rouge, Louisiana; bugmanonline.com), The Bugman Termite And Pest Control (Little Rock, Arkansas), The Bug Man Pest Control (Hurricane, Utah; thebugman.co), The Bug Man (Derby, Kansas), The Bug Man, Inc. (Des Moines, Iowa), The Bug Man Company (Victoria, Texas), Ask the Bug Man (Eugene, Oregon), Dan The Bugman (Alameda, California; SPCB PR 5451), Mike The Bug Man Inc (El Segundo, California; PR 5849) and The Original Bugman Pest Elimination, Inc. (bugmanpest.com). None is used. Every cited source was tied to this company by thebugman.com, 525 N Shepard St, (714) 992-1292 or SPCB PR 606.
• Locations: only one office (525 N. Shepard St, Anaheim) on the company site. A MapQuest snippet for “Bug Man Inc, Irvine, CA” (“over 60 years” in Orange County) and one for “Bugman, Fullerton, CA” could not be tied to the company by domain, address or license and are not added.
• Legal entity name and California Secretary of State status not verified: bizfile Online is blocked and OpenCorporates showed no matching entity for “bugman”.
• SPCB: qualifying operator, insurance and bond are not in the DCA bulk file and the DCA detail page is blocked (Turnstile). Disciplinary PDF names for PR 606 returned 404 (a miss proves nothing).
• CA county agricultural-commissioner civil penalties (DPR list, incidents September 2024 to August 2026): 0 rows for “bugman”, “bug man”, “606”, “Olson” or “8176”. Earlier years not covered by the file.
• Regulatory/legal: California Attorney General press-release search for “bugman” returned no releases; web searches for lawsuits, settlements, class actions and AG actions found nothing about this company. CourtListener served a human check, so federal dockets were not searched. California superior-court records were not searched (no statewide name search). Cal/OSHA / OSHA establishment search not run (results page serves a human check).
• Contract terms: the website publishes no service agreement, terms of sale, minimum term, auto-renewal, cancellation method/fee or arbitration terms (pages read: home, our-story, pest-control, areas-we-service, contact, careers, privacy-policy). No customer reports of contract terms were found on page evidence (BBB has 0 complaints). Sales and contract fairness inputs are all unknown.
• thebugman.com served a Cloudflare “Performing security verification” page to some automated fetches; later fetches of the same pages loaded normally. No terms on the site forbid automated access (privacy policy read).
• Google: Google served a limited view without sorting, so low-star Google reviews could not be read; Google excerpts are positive-only for that reason.
• Yelp: business page blocked; 4.4 from ~390 reviews seen only in search snippets, not scored.
• Employee reviews: Indeed (403) and Glassdoor (“Humans only”) blocked; Indeed 3.4 from 15 and Glassdoor 14 reviews (4.6) seen only in snippets, not scored, so the Workplace factor has no usable inputs.
• Not found: Trustpilot, Thumbtack and Nextdoor profiles for this company (searches returned other businesses); BBB customer reviews are 0.
• Awards: the “PCT Top 100” claim and the 2011 “voted No. 1 exterminator in Orange County” claim were not verified with the issuers.
• Court records (CA superior court, CourtListener) remain unsearched.
• Angi and the ZipRecruiter “Outbound Lead Generator” page could not be re-read live (socket error / Cloudflare human-verification check) and were not worked around. Google Maps and Facebook were not re-read (terms forbid automated access).

Open questions

• Sales and contract fairness is unscored because no contract terms or sales-conduct findings are on record.
• Legal entity name and California Secretary of State status remain unverified (bizfile blocked).