HomeShield Pest Control vs. Truly Nolen Pest & Termite Control

Minimum term: the company states a 12-month minimum service agreement (BBB reply, Nov 2025); the terms refer to an “initial minimum term” set in the Service Agreement.^{2, 12}

Auto-renewal: after the initial minimum term, recurring service continues automatically month to month until the customer cancels (website terms, Section 7).²

Cancellation channels: after the initial term, 30 days’ notice by the methods in the Service Agreement, including mail, email or phone; customers who enrolled online can cancel online without calling.²

Early-cancellation fee: repayment of the discount on the initial service, capped at the discount (terms); in a BBB reply the company computed one customer’s fee as $120 ($300 regular initial fee less $180 paid).^{2, 12}

Arbitration and class-action waiver: Section 17 of the terms requires binding AAA consumer arbitration (seat Orange County) for disputes about the Services and any Service Agreement, with a class/collective waiver, a 60-day informal-resolution step, a small-claims carve-out and a 30-day opt-out.²

A separate Service Agreement signed or accepted by the customer governs scope, price, frequency and terms; it is not published. The terms say the Service Agreement controls where it conflicts with them.²

Guarantee: free re-treatment if covered pests return between scheduled treatments; re-treatment is the sole remedy under the satisfaction guarantee (terms). The website advertises “unlimited free maintenance calls between regularly scheduled services”.^{2, 8}

Reported prices (customers): about $54 per month (BBB, Sep 2026); $60 then $45 monthly charges (BBB, Aug 2026).¹²

October 28, 2026 · Complaint summaryUsed in complaint record

BBB, Mountain West & Pacific Southwest (Irvine file)

Irvine BBB file (BBB Accredited since 9/18/2025, A+): 6 complaints in the last 3 years, 4 in the last 12 months. All 6 displayed show a business response (5 Answered, 1 Resolved). Topics: a cancellation fee ($120, Nov 2025), billing after cancellation (Oct 2024, Mar 2026), a rodent-exclusion job ($800 refund approved by the company, Feb 2026; marked Resolved), patio staining after a fumigation (Jun 2025; company agreed the $6,895 cleaning estimate was in line) and declining service quality (Sep 2026).¹²

October 28, 2026 · Complaint summaryUsed in complaint record

BBB of Northeast California (Rocklin file)

Rocklin BBB file (not accredited, Not Rated: insufficient information): 0 complaints. The BBB search’s second Rocklin entry (5515 Pacific St) is an address of the same file.⁵⁰

October 28, 2026 · Complaint summaryUsed in complaint record

BBB, Mountain West & Pacific Southwest (Chula Vista file)

Chula Vista BBB file (not accredited, A-; file opened 4/9/2025): 0 complaints.⁵²

October 28, 2026 · Complaint summaryUsed in complaint record

BBB serving the San Francisco Bay Area and Northern Coastal California (San Francisco file)

San Francisco BBB file (not accredited, C+ for failure to respond to 1 complaint): 1 complaint in the last 3 years (Aug 2026, unanswered): monthly charges continued while the customer declined visits; the customer says a phone rep had told the customer they would not be charged.^{53, 54}

October 28, 2026 · Complaint summaryShown only

California Attorney General (press releases)

The California Attorney General press-release search for “homeshield” returned no releases. Searches for lawsuits, settlements, attorney general, district attorney, consent orders, OSHA and FLSA/PAGA found nothing else naming the company.⁶²

October 13, 2026 · LawsuitShown only

U.S. District Court, Southern District of Florida

Fair Labor Standards Act suit (nature of suit 710) filed 10/13/2026 against HOMESHIELD PEST CONTROL, LLC (the company’s Florida LLC), seen only in the court’s recent-filings list via a search snippet. Pending: recorded under Workplace as unresolved, not scored. Docket not read (CourtListener served a human check; the court page timed out on re-read).⁶⁰

December 8, 2025 · EnforcementUsed in licensing and compliance

San Diego County Agricultural Commissioner

County agricultural commissioner civil penalty, San Diego County, NOPA EA-37-2026-009: structural civil penalty against “HOMESHIELD PEST CONTROL” (SPCB 5762, the San Diego branch), incident date December 8, 2025, 3 CCR section 6738, fine $250.⁵⁹

September 4, 2025 · EnforcementUsed in licensing and compliance

San Bernardino County Agricultural Commissioner

County agricultural commissioner civil penalty, San Bernardino County, NOPA EA-36-2026-028: structural civil penalty against “Home Shield Pest Control” (SPCB 5797, the Corona branch), incident date September 4, 2025, Business and Professions Code section 8551.5, fine $250.⁵⁹

April 7, 2025 · EnforcementUsed in licensing and compliance

Solano County Agricultural Commissioner

County agricultural commissioner civil penalty, Solano County, NOPA EA-48-2025-023: structural civil penalty against “HOMESHIELD PEST CONTROL INC” (SPCM 6520, the company registration), incident date April 7, 2025, Food and Agricultural Code section 15204, fine $250.⁵⁹

November 1, 2024 · LawsuitShown only

Los Angeles County Superior Court

Private employment suit (wrongful termination) filed 11/01/2024 by a former employee against Homeshield Pest Control Incorporated dba HomeShield Pest Control/Pacific Shore Pest Control and a manager. On the plaintiff’s Request for Dismissal (filed 9/18/2025, entered 9/19/2025) the action was dismissed without prejudice, with the court retaining jurisdiction under Code Civ. Proc. 664.6 (docket status “Dismissed Per CCP 664.6”); UniCourt’s header still reads Open. Terms of any resolution are not shown. Private, not wage-and-hour: recorded, not scored.⁵⁷

May 19, 2021 · EnforcementShown only

Structural Pest Control Board (Attorney General filing)

SPCB Petition to Revoke Probation against an individual Registered Applicator (RA 56935) that refers to the applicator’s work with Homeshield Pest Control, Inc. Individual licensee matter; the company is not the respondent as far as the snippet shows. Recorded, not scored. PDF text could not be read.⁶¹