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Truly Nolen Pest & Termite Control vs. Croach Pest Control

Two craftsman porches side by side, one with a green door and one with a terracotta door, each with a blank checklist on a clipboard.

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Editor · Research and verification: Handshake Research Desk

Truly Nolen Pest & Termite Control ranks #12 of 164 and Croach Pest Control ranks #29 of 164 in the West, with Handshake Scores of 8.6 and 8.3 out of 10. Both have locations on file in Utah. Truly Nolen Pest & Termite Control also has locations in Arizona, California, Nevada, New Mexico and Texas, and Croach Pest Control in Washington, Oregon, Idaho and Colorado.

This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.

At a glance

#12 of 164 in the West

Truly Nolen Pest & Termite Control8.6/10

Handshake Score. #12 of 164 in the West

#29 of 164 in the West

Croach Pest Control8.3/10

Handshake Score. #29 of 164 in the West

Truly Nolen Pest & Termite Control and Croach Pest Control at a glance
Truly Nolen Pest & Termite ControlCroach Pest Control
Rank#12 of 164 in the West#29 of 164 in the West
ConfidenceMediumHigh
Provisional scoreNoNo
Door-to-door salesPartial9, 10, 11Yes10, 11, 12, 13, +6
OwnershipIndependent4, 5, 6, 7, +1Independent6, 9
HeadquartersTucson, Arizona3Hayden, Idaho6, 7, 8
States on fileArizona, California, Nevada, New Mexico, Texas and Utah41 locationsWashington, Oregon, Idaho, Colorado and Utah16 locations
Record verifiedOctober 27, 2026October 11, 2026

Our research

How they score

The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.

Handshake Score factors: Truly Nolen Pest & Termite Control and Croach Pest Control
Truly Nolen Pest & Termite ControlCroach Pest Control
Customer satisfaction 35%9.09.2
Croach Pest Control scores higher on customer satisfaction (9.2 vs. 9.0).
Complaint record 10%10.010.0
Tied on complaint record (10.0 each).
Sales and contract fairness 15%N/A4.5
Croach Pest Control scores 4.5 on sales and contract fairness; Truly Nolen Pest & Termite Control isn’t scored on it.
Licensing and compliance 15%9.09.0
Tied on licensing and compliance (9.0 each).
Legal and regulatory record 15%10.010.0
Tied on legal and regulatory record (10.0 each).
Handshake Score8.6/108.3/10
Truly Nolen Pest & Termite Control has the higher Handshake Score (8.6 vs. 8.3).

Truly Nolen Pest & Termite Control had no usable inputs for sales and contract fairness, so that factor was left out of its score and its remaining weights were scaled up to 100%.

Workplace

We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).

Workplace scores: Truly Nolen Pest & Termite Control and Croach Pest Control
Truly Nolen Pest & Termite ControlCroach Pest Control
Workplace score6.55.5
Truly Nolen Pest & Termite Control has the higher workplace score (6.5 vs. 5.5).

Review platforms

Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.

Google reviews: Truly Nolen Pest & Termite Control and Croach Pest Control
Truly Nolen Pest & Termite ControlCroach Pest Control
Google listings in the West3514
Google reviews16,20911,198
Google average4.84.9

Truly Nolen Pest & Termite Control 43 review profiles

Review profiles recorded for Truly Nolen Pest & Termite Control
Platform and scopeRatingReviewsSource
GoogleSan Diego, California4.7/5658View
GooglePalm Desert, California4.8/5553View
GooglePerris / Moreno Valley, California4.8/5405View
GoogleOrange, California4.7/5312View
GoogleSan Marcos, California4.5/5182View
GoogleTemecula, California4.8/5152View
GoogleCorona, California4.8/589View
GoogleFort Worth, Texas4.8/5627View
GoogleEl Paso, Texas4.8/5519View
GoogleGalveston, Texas4.8/5361View
GoogleKeller, Texas4.7/5338View
GoogleSan Antonio, Texas4.6/5265View
GoogleLewisville, Texas4.5/5170View
GoogleAbilene, Texas4.7/549View
GoogleLubbock, Texas5.0/57View
GoogleAustin, Texas3.0/54View
GoogleTempe, Arizona4.9/51,807View
GoogleTucson, Arizona4.8/51,188View
GoogleChandler, Arizona4.8/51,093View
GoogleGreen Valley, Arizona4.9/5902View
GoogleTucson, Arizona4.8/5767View
GoogleTucson, Arizona4.9/5674View
GoogleSierra Vista, Arizona4.8/5645View
GooglePeoria, Arizona4.8/5554View
GooglePrescott Valley, Arizona4.6/5489View
GoogleLa Quinta, California4.8/5366View
GoogleYuma, Arizona4.8/5336View
GoogleTucson, Arizona4.9/5335View
GoogleLake Havasu City, Arizona4.8/5300View
GooglePhoenix, Arizona4.7/5277View
GoogleFlagstaff, Arizona4.5/537View
GoogleTucson, Arizona4.8/531View
GoogleAlbuquerque, New Mexico4.7/5550View
GoogleRio Rancho, New Mexico4.8/5364View
GoogleSanta Fe, New Mexico4.6/5358View
BBBcompany-wide1.0/56View
Trustpilotcompany-wide3.2/558View
HomeAdvisorTucson, Arizona—0View
GoogleLas Vegas, Nevada4.7/5284View
GoogleMidvale, Utah4.6/5114View
GoogleOgden, Utah4.3/5107View
GoogleSt. George, Utah—0View
Googlenational: all US Google listings of the Truly Nolen Pest & Termite Control brand, used only as the complaint base4.76/538,874see record

Croach Pest Control 27 review profiles

Review profiles recorded for Croach Pest Control
Platform and scopeRatingReviewsSource
GoogleBoise, Idaho4.9/51,617View
GooglePost Falls, Idaho4.9/51,477View
GoogleBeaverton, Oregon4.9/51,404View
GoogleMukilteo, Washington4.9/51,270View
GoogleSumner, Washington4.9/51,129View
GoogleHayden, Idaho4.9/5497View
GoogleKirkland, Washington4.4/5406View
GoogleTacoma, Washington4.8/5252View
GoogleMount Vernon, Washington4.5/5108View
GoogleWashington service-area listing4.8/568View
GoogleIdaho service-area listing4.6/558View
BBBHayden, Idaho HQ profile2.5/56View
HomeAdvisor / AngiMukilteo, Washington4.6/5190View
HomeAdvisor / AngiBeaverton, Oregon4.3/582View
Trustpilotnational profile3.2/51View
Facebooknational page—12View
BestCompanynational profile4.5/5170View
Washington Consumers' CheckbookKirkland, Washington—44View
Trustindex (aggregator)national profile4.9/515,038View
Trustburnnational profile4.1/510View
Experience.comMukilteo, Washington—0View
Othernational profile1.4/53View
GoogleWashington4.5/570View
GoogleFrederick, Colorado4.9/51,378View
GoogleAurora, Colorado4.8/5768View
GoogleSandy, Utah4.8/51,464View
BBBFrederick, Colorado—0View

Better Business Bureau

Truly Nolen Pest & Termite Control. Its company-wide BBB profile shows a B- grade and 29 complaints in the last three years.

Croach Pest Control. Its company-wide BBB profile shows a C- grade and 14 complaints in the last three years.

BBB records: Truly Nolen Pest & Termite Control and Croach Pest Control
Truly Nolen Pest & Termite ControlCroach Pest Control
BBB gradeB-3, 9, 59, 61, +10C-6
AccreditedNoNo
Complaints, last 3 years29, company-wide14, company-wide
BBB customer reviews1.0/5 average from 6 reviews2.5/5 average from 6 reviews
Profile scopecompany-wide: the Tucson headquarters file covers headquarters and all corporate-owned locations (nationwide, incl. Florida). The Arizona Mesa (Phoenix BBB) and CA Perris files show the same totals and B- grade.Not recorded
RetrievedOctober 27, 2026October 28, 2026
Profiles

Contract terms

Terms as recorded from the linked sources.

Truly Nolen Pest & Termite Control 6 terms

  • Residential pest control is sold as quarterly ‘4 Seasons Pest Control’ or a one-time treatment.12

  • Online promotion refers to a ‘new service contract’ for Four Seasons Pest Control; contract length, renewal and cancellation terms are not published on the site.13

  • Satisfaction guarantee: full refund on the most recent service if not satisfied.12

  • Company statement (BBB reply, 2024): annual termite coverage lapses when the renewal is not paid (‘auto-canceled due to non-payment of the renewal’), and a ‘Retreat Only’ termite agreement covers re-treatment but not repairs. This describes renewal by payment, not automatic renewal.14

  • First-hand complaint (location not stated): the customer says the contract gave a right to cancel if the pest issue was not resolved, but after canceling by phone in Oct 2025 the account was sent to collections.9

  • Employment (not customer) agreements: the ‘RESOLVE’ program requires employees to arbitrate employment disputes (AAA). No customer arbitration clause was found.15

Croach Pest Control 10 terms

  • 12-month service agreement required (company FAQ).20

  • Service agreement starts with two back-to-back services in the first two consecutive months, then the calendar schedule on the contract.21

  • Binding arbitration clause (AAA Commercial Arbitration Rules) and liability capped at amounts paid.21

  • If customer is not home on service day, Croach services the exterior and charges the normal service charge.21

  • Late payment over 30 days: service can be discontinued, collection costs/attorney fees and interest ‘at the highest legal rate’.21

  • No guarantee of complete elimination of pests.21

  • Croach states its standard agreement is five services per year with a $200 early termination fee (business response to a BBB complaint).10

  • Croach states the early cancellation fee applies regardless of the reason for cancellation (business response, 09/19/2025).10

  • A customer reported a $489 cancellation fee bill (BBB complaint 09/17/2025); another reported being told canceling would cost 75% of the $150 fee (BBB review 05/11/2026); a Trustpilot reviewer reported being quoted a ‘$300+’ cancellation fee.10

  • Monthly billing available; recurring visits monthly, bi-monthly or quarterly.20

Licensing and registrations

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Truly Nolen Pest & Termite Control 13 records (Arizona 1, Texas 9, New Mexico 1, California 2)

Licenses and registrations for Truly Nolen Pest & Termite Control
StateAuthority and typeNumberStatusExpiresSource
ArizonaArizona Department of Agriculture (Pest Management Division; record labeled Office of Pest Management)Pest management business license (company)4020ActiveNot shown83
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0569387Active (listed in TDA’s report of current licenses)January 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0591791Active (listed in TDA’s report of current licenses)March 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0569385Active (listed in TDA’s report of current licenses)January 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0569384Active (listed in TDA’s report of current licenses)January 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0569386Active (listed in TDA’s report of current licenses)January 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0569389Active (listed in TDA’s report of current licenses)January 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0737676Active (listed in TDA’s report of current licenses)January 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (franchise, not the company)0959348Active (listed in TDA’s report of current licenses)May 31, 202784
TexasTexas Comptroller of Public Accounts / Texas Secretary of State (business registry)Foreign corporation registration (business registry, not a pesticide license)Taxpayer 18601691662; SOS file 0006438106ACTIVE (right to transact business; SOS registration)Not shown2
New MexicoNew Mexico Secretary of State (business registry)Foreign Profit Corporation (business registry, not a pesticide license)Business ID 1249846ActiveNot shown85
CaliforniaStructural Pest Control Board (SPCB), Department of Consumer AffairsCompany Registration (Fumigation-Pest & Termite Control)PR 285Active (DCA licensee file refreshed October 1, 2026)Not shown86
CaliforniaStructural Pest Control Board (SPCB), Department of Consumer AffairsCompany Registration (Pest & Termite Control) - franchisee, not the companyPR 10190Active (DCA licensee file refreshed October 1, 2026)Not shown86

Croach Pest Control 18 records (Washington 7, Oregon 4, Idaho 4, Colorado 2, Utah 1)

Licenses and registrations for Croach Pest Control
StateAuthority and typeNumberStatusExpiresSource
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP)99029 (designated Commercial Applicator Ian Frazier)Renewed12/31/202647
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP and TJW Croach LLC)84548 (designated Commercial Applicator Michele Cruzat)Renewed12/31/202648
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for Croach NW LLC)96949 (designated Commercial Applicator Donald Martin Lynd)Renewed12/31/202649
WashingtonWSDA Pesticide LicensingCommercial Applicator / Commercial Operator / Structural Pest Inspector (individual)65377Commercial Applicator: Invalid; Commercial Operator: Renewed (12/31/2026), ‘not employed by any company’Not shown50, 51
OregonOregon Department of Agriculture (pesticide licensing)Commercial Pesticide Operator (TJW CROACH LLC dba CROACH)AG-L1043809CPOActive31-DEC-2652
OregonOregon Department of Agriculture (pesticide licensing)Commercial Pesticide Applicator (individual; ODA record does not show employer)AG-L0167886CPAActive31-DEC-2652
IdahoIdaho State Department of Agriculture (applicator licensing)Professional applicator (categories CO IP OP PH), individual: Donald Lynd, Spokane Washington59863Listed (record shows expiration 12/31/2027; 0 of 16 CE credits)12/31/202753, 54
IdahoIdaho State Department of Agriculture (applicator licensing)57670 and 88390 (as advertised)ISDA lookup returned ‘No Active licenses found’ for both numbersNot shown55, 56
WashingtonWashington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (dba PEST FREE; parent T J CROACH LLP; UBI 602 900 640)PESTFF*894K4Active02/28/202857
WashingtonWashington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (CROACH NW LLC; UBI 604 089 345)CROACNL742DRActive03/19/202858
OregonOregon Construction Contractors BoardCCB contractor license (TJW CROACH LLC)254243ActiveNot shown59
IdahoIdaho Secretary of StateBusiness registration: TJ CROACH LLP (Limited Liability Partnership, Idaho)0000012573Active-Existing, Good StandingAR due 01/31/20277
IdahoIdaho Secretary of StateBusiness registration: Croach ID LLC (Idaho LLC)0003747873Active-ExistingAR due 01/31/20273
OregonOregon Secretary of StateBusiness registration: TJW CROACH LLC (foreign LLC, home jurisdiction Washington)853204-98ACT (Active); next renewal 04-30-202704-30-20274
WashingtonWashington Secretary of State (via OpenCorporates mirror)Washington registrations: T J CROACH LLP, CROACH NW LLC, TJW CROACH LLC602900640 / 604089345 / 603202164Active per OpenCorporates mirror (not verified on Washington CCFS)Not shown60, 61, 62, +1
ColoradoColorado Department of Agriculture (CDA)Commercial Applicator (business) license; categories 110, 207, 301, 302, 30416006Current (search shows only current valid licenses)12/31/202664
ColoradoColorado Secretary of StateBusiness registration: Croach Colorado, LLC (Colorado LLC)20171103309Good StandingNot shown65
UtahUtah Department of Agriculture and Food (UDAF) Pesticide Program4000 - Commercial Pesticide Business4000-2689Active12/31/202666

Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

Truly Nolen Pest & Termite Control 6 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 27, 2026 · Complaint summaryUsed in complaint record

    company-wide

    BBB headquarters file (covers headquarters and corporate-owned locations): 29 complaints in 3 years, 5 in the last 12 months, rating B- for failure to respond to 5 complaints. Complaints read include a duplicate-charge refund delay, cancellation requests not acted on with continued billing and a collections referral, a termite-fumigation warranty dispute and a dispute about a former franchisee’s work.9

  • March 12, 2026 · EnforcementUsed in licensing and compliance

    San Diego County Agricultural Commissioner (California); DPR county civil-penalty list

    County agricultural commissioner civil penalty, San Diego County: NOPA EA-37-2026-036 against “TRULY NOLEN OF AMERICA, INC.” (license number SPCB 5160 = Truly Nolen’s San Diego branch office BR 5160); structural (SCP); incident date March 12, 2026; code section 6738, Title 3 CCR; final fine $350. Minor administrative penalty. The violation’s subject beyond the code section is not stated in the file.89

  • August 5, 2025 · EnforcementUsed in licensing and compliance

    San Diego County Agricultural Commissioner (California); DPR county civil-penalty list

    County agricultural commissioner civil penalty, San Diego County: NOPA EA-37-2025-137 against “TRULY NOLEN OF AMERICA, INC.” (license number SPCB 5160 = Truly Nolen’s San Diego branch office BR 5160); structural (SCP); incident date August 5, 2025; code section 6739(d), Title 3 CCR; final fine $250. Minor administrative penalty. The violation’s subject beyond the code section is not stated in the file.89

  • December 17, 2021 · Complaint summaryShown only

    Arizona

    Arizona’s Office of Pest Management lookup lists one adjudicated complaint against business license 4020 (complaint 100989, adjudicated 12/17/2021). The order PDF is shown as ‘Pending’ (not posted), so the allegation and outcome are unknown. Not classified as an enforcement action.87

  • August 31, 2017 · LawsuitShown only

    Texas

    Omar Martinez sued in El Paso alleging he was wrongfully terminated after a workplace injury (filed August 31, 2017). On Feb. 26, 2020 the El Paso Court of Appeals affirmed the denial of Truly Nolen’s late motion to compel arbitration. Final outcome not found. Private employment suit.88

  • April 2011 · LawsuitShown only

    California

    Miranda and Luna, pest control technicians, filed a putative class action in April 2011 alleging California wage-and-hour violations (unpaid straight time and overtime, meal and rest periods, final wages, wage statements). In Truly Nolen of America v. Superior Court (2012) 208 Cal.App.4th 487 the Court of Appeal issued a writ directing the trial court to reconsider whether arbitration should proceed individually. Final outcome not found. Private employment case; wage-and-hour, not consumer.15

Croach Pest Control 10 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 28, 2026 · Complaint summaryUsed in complaint record

    BBB Great West + Pacific

    BBB HQ file re-checked: grade now C- (failure to respond to 1 complaint), 14 complaints in 3 years, 4 in the last 12 months (13 and 3 on October 11, 2026). The file includes branches outside the West: the Columbia, South Carolina branch page links to the HQ and shows its grade and complaint count, as does the Aurora, Colorado branch page. One published HQ complaint (06/23/2025) is from South Carolina (business response cites “South Carolina regulations”). None of the 13 published complaints states a Colorado or Utah location.10, 68, 69

  • October 28, 2026 · Complaint summaryShown only

    Colorado

    Separate BBB profile for the Frederick, Colorado office (BBB serving Northern Colorado and Wyoming, file opened 4/5/2023): Not Rated, 0 complaints, 0 reviews.45, 70

  • October 11, 2026 · Complaint summaryUsed in complaint record

    BBB Great West + Pacific

    BBB HQ profile (Hayden, Idaho; covers corporate-owned locations, including non-Pacific Northwest branches): 13 complaints in 3 years, 3 in the last 12 months. The most common published complaint is a disputed early-cancellation fee after sign-up ($200 in several cases; one $489 bill). Several complaints describe door-to-door sales, and some say reps told customers they could cancel any time. Others concern missed or incomplete service.10

  • October 11, 2026 · Complaint summaryShown only

    Washington

    Washington L&I contractor records for PEST FREE (T J CROACH LLP) and CROACH NW LLC show no license violations, no lawsuits against the bond, no L&I tax debts and no workplace safety inspections in the prior 6 years.57

  • October 11, 2026 · Complaint summaryShown only

    Oregon

    Oregon CCB record for TJW CROACH LLC shows no complaints, no civil penalties or sanctions, and no administrative suspensions in the past 10 years.59

  • June 16, 2026 · Complaint summaryShown only

    BBB (location not stated)

    BBB complaint (filed by the customer’s child): a door-to-door rep allegedly initiated an unauthorized $150 Zelle transfer into the customer’s father’s bank account to secure the sale; Croach later adjusted the account to a zero balance and closed it.10

  • August 5, 2025 · Complaint summaryShown only

    BBB / Kirkland, Washington

    BBB complaint (resolved): sales rep and supervisor promised a referral deal (4 referrals = 1 free year) outside Croach’s standard program; Croach acknowledged ‘a commitment was made by one of our representatives’ and said it would honor it. The same story appears as a 1-star review on the Kirkland, Washington Google listing.10

  • December 13, 2023 · Complaint summaryShown only

    State AG (name redacted on BBB; quoted letter cites RCW 42.56, Washington)

    BBB complaint over a $200 cancellation fee and an account sent to collections. Croach’s 01/09/2024 response says the state AG (name redacted by BBB) closed the complaint through its informal resolution process; the quoted closing letter is addressed to ‘Croach NW’ and cites RCW 42.56 (Washington’s Public Records Act). The consumer rejected the response and said they were reopening the case.11

  • July 1, 2021 · PermitShown only

    Oregon

    Oregon SOS administratively revoked TJW CROACH LLC’s authority to transact business in Oregon on 06-28-2018 and 07-01-2021 (reason not stated on the record); reinstated 01-14-2021 and 12-17-2024. Now active.4

  • May 1, 2021 · PermitShown only

    Colorado

    Colorado SOS filing history for Croach Colorado, LLC: status changed to noncompliant on 05/01/2021 for failure to file the periodic report; the report was filed 05/03/2021. Not a revocation or dissolution; entity in Good Standing on October 28, 2026. Not scored.67

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