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Berrett Pest Control vs. Croach Pest Control

Two craftsman porches side by side, one with a green door and one with a terracotta door, each with a blank checklist on a clipboard.

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Editor · Research and verification: Handshake Research Desk

Berrett Pest Control ranks #16 of 164 and Croach Pest Control ranks #29 of 164 in the West, with Handshake Scores of 8.5 and 8.3 out of 10. Both have locations on file in Colorado. Berrett Pest Control also has locations in Oklahoma and Texas, and Croach Pest Control in Washington, Oregon, Idaho and Utah.

This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.

At a glance

#16 of 164 in the West

Berrett Pest Control8.5/10

Handshake Score. #16 of 164 in the West

#29 of 164 in the West

Croach Pest Control8.3/10

Handshake Score. #29 of 164 in the West

Berrett Pest Control and Croach Pest Control at a glance
Berrett Pest ControlCroach Pest Control
Rank#16 of 164 in the West#29 of 164 in the West
ConfidenceHighHigh
Provisional scoreNoNo
Door-to-door salesPartial6, 7, 8, 9Yes10, 11, 12, 13, +6
OwnershipIndependent5Independent6, 9
HeadquartersGarland, Texas3Hayden, Idaho6, 7, 8
States on fileColorado, Oklahoma and Texas14 locationsWashington, Oregon, Idaho, Colorado and Utah16 locations
Record verifiedOctober 27, 2026October 11, 2026

Our research

How they score

The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.

Handshake Score factors: Berrett Pest Control and Croach Pest Control
Berrett Pest ControlCroach Pest Control
Customer satisfaction 35%9.39.2
Berrett Pest Control scores higher on customer satisfaction (9.3 vs. 9.2).
Complaint record 10%10.010.0
Tied on complaint record (10.0 each).
Sales and contract fairness 15%6.04.5
Berrett Pest Control scores higher on sales and contract fairness (6.0 vs. 4.5).
Licensing and compliance 15%9.59.0
Berrett Pest Control scores higher on licensing and compliance (9.5 vs. 9.0).
Legal and regulatory record 15%10.010.0
Tied on legal and regulatory record (10.0 each).
Handshake Score8.5/108.3/10
Berrett Pest Control has the higher Handshake Score (8.5 vs. 8.3).

Workplace

We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).

Workplace scores: Berrett Pest Control and Croach Pest Control
Berrett Pest ControlCroach Pest Control
Workplace score4.55.5
Croach Pest Control has the higher workplace score (5.5 vs. 4.5).

Review platforms

Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.

Google reviews: Berrett Pest Control and Croach Pest Control
Berrett Pest ControlCroach Pest Control
Google listings in the West1214
Google reviews44,72111,198
Google average4.94.9

Berrett Pest Control 20 review profiles

Review profiles recorded for Berrett Pest Control
Platform and scopeRatingReviewsSource
GoogleGarland, Texas4.9/58,840View
GoogleHouston, Texas4.8/58,629View
GoogleSan Antonio, Texas4.9/54,513View
GoogleAustin, Texas4.8/54,511View
GoogleDallas, Texas4.9/52,902View
GoogleConroe, Texas4.9/52,096View
GoogleMcKinney, Texas4.8/51,374View
GoogleSan Marcos, Texas4.8/51,079View
GooglePearland, Texas4.8/5406View
GoogleDenver, Colorado4.8/56,341View
GoogleColorado Springs, Colorado4.9/5501View
GoogleOklahoma City, Oklahoma4.9/53,529View
BBBcompany-wide: BBB headquarters profile4.4/5111View
AngiDenver, Colorado4.5/5154View
AngiAustin, Texas4.8/5313View
AngiDallas, Texas4.9/5140View
HomeAdvisorDallas, Texas4.9/5140View
ThumbtackHouston, Texas4.6/591View
FacebookDallas, Texas—3,004View
YelpGarland, Texas——View

Croach Pest Control 27 review profiles

Review profiles recorded for Croach Pest Control
Platform and scopeRatingReviewsSource
GoogleBoise, Idaho4.9/51,617View
GooglePost Falls, Idaho4.9/51,477View
GoogleBeaverton, Oregon4.9/51,404View
GoogleMukilteo, Washington4.9/51,270View
GoogleSumner, Washington4.9/51,129View
GoogleHayden, Idaho4.9/5497View
GoogleKirkland, Washington4.4/5406View
GoogleTacoma, Washington4.8/5252View
GoogleMount Vernon, Washington4.5/5108View
GoogleWashington service-area listing4.8/568View
GoogleIdaho service-area listing4.6/558View
BBBHayden, Idaho HQ profile2.5/56View
HomeAdvisor / AngiMukilteo, Washington4.6/5190View
HomeAdvisor / AngiBeaverton, Oregon4.3/582View
Trustpilotnational profile3.2/51View
Facebooknational page—12View
BestCompanynational profile4.5/5170View
Washington Consumers' CheckbookKirkland, Washington—44View
Trustindex (aggregator)national profile4.9/515,038View
Trustburnnational profile4.1/510View
Experience.comMukilteo, Washington—0View
Othernational profile1.4/53View
GoogleWashington4.5/570View
GoogleFrederick, Colorado4.9/51,378View
GoogleAurora, Colorado4.8/5768View
GoogleSandy, Utah4.8/51,464View
BBBFrederick, Colorado—0View

Better Business Bureau

Berrett Pest Control. Its BBB profile shows an A grade and 29 complaints in the last three years.

Croach Pest Control. Its company-wide BBB profile shows a C- grade and 14 complaints in the last three years.

BBB records: Berrett Pest Control and Croach Pest Control
Berrett Pest ControlCroach Pest Control
BBB gradeA5, 35, 36, 37, +2C-6
AccreditedYesNo
Complaints, last 3 years2914, company-wide
BBB customer reviews4.4/5 average from 111 reviews2.5/5 average from 6 reviews
Profile scopeHeadquarters profile ‘Berrett Home Services - DFW’ (BBB serving North Central Texas). BBB says it includes the headquarters and corporate-owned locations; separate local profiles (Denver, Colorado Springs, Oklahoma City, Houston, Pearland, Austin, San Antonio, Fort Worth, Garland, Dallas HVAC) show the same complaint totals. All locations are in Texas, Colorado and Oklahoma.Not recorded
RetrievedOctober 27, 2026October 28, 2026
Profiles

Contract terms

Terms as recorded from the linked sources.

Berrett Pest Control 14 terms

  • Residential general pest plan: a 4-month agreement (initial treatment plus one additional treatment); after 4 months service continues until the customer cancels, with no new agreement.10

  • One-time treatment available from $185 with a 30-day warranty (company advises against it).10

  • Advertised ‘$139 Initial Pest Service’ including general pest service and warranty (Dallas, Denver, Oklahoma City and Houston pages).10

  • Termite Protection Plan: $15/month alongside quarterly pest service; spot-treatment of subterranean termites at no charge or 50% off a full treatment.10

  • Terms & Conditions (last updated August 19, 2025): binding individual AAA arbitration and class-action waiver.3

  • Arbitration opt-out by mailed notice within 30 days of first accepting the Terms.3

  • Appointment rescheduling/cancellation needs 24 hours’ notice; a $49 late-cancellation or no-show fee may apply. The published Terms still carry template drafting notes (‘(Adjust amount as desired.)’, ‘Please confirm the contact details above before publishing.’).3

  • Customers authorize charges to a card on file for recurring plan payments.3

  • Company says ‘No long-term contracts’ (claim; the plan carries a 4-month agreement).10

  • Company (BBB response, February 2026) to a commercial customer: initial-treatment discount given for a one-year agreement; canceling early requires paying the discount back (amount not stated).11

  • Company (BBB response, June 2024) on mosquito service: $99 per treatment over an 8-month season, or $66/month spread over 12 months.7

  • Customer report (Angi Denver, Aug 2022): told they could not leave the initial 4-month contract without a $100 penalty, and the card was charged $100.12

  • Customer report (BBB complaint, June 13, 2025): charged a $100 early termination fee after being told at signup there were no fees.6

  • Company (BBB response, August 21, 2025): general pest is ‘a quarterly service with monthly billing’.6

Croach Pest Control 10 terms

  • 12-month service agreement required (company FAQ).20

  • Service agreement starts with two back-to-back services in the first two consecutive months, then the calendar schedule on the contract.21

  • Binding arbitration clause (AAA Commercial Arbitration Rules) and liability capped at amounts paid.21

  • If customer is not home on service day, Croach services the exterior and charges the normal service charge.21

  • Late payment over 30 days: service can be discontinued, collection costs/attorney fees and interest ‘at the highest legal rate’.21

  • No guarantee of complete elimination of pests.21

  • Croach states its standard agreement is five services per year with a $200 early termination fee (business response to a BBB complaint).10

  • Croach states the early cancellation fee applies regardless of the reason for cancellation (business response, 09/19/2025).10

  • A customer reported a $489 cancellation fee bill (BBB complaint 09/17/2025); another reported being told canceling would cost 75% of the $150 fee (BBB review 05/11/2026); a Trustpilot reviewer reported being quoted a ‘$300+’ cancellation fee.10

  • Monthly billing available; recurring visits monthly, bi-monthly or quarterly.20

Licensing and registrations

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Berrett Pest Control 8 records (Texas 5, Colorado 2, Oklahoma 1)

Licenses and registrations for Berrett Pest Control
StateAuthority and typeNumberStatusExpiresSource
TexasTexas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business license, categories PTLWCD; DBA Berrett Home Services; Dallas County; responsible applicator Keith D Abbott0566613Listed in TDA’s current-licenses report (active); issued 03/19/1999, renewed 03/31/202603/31/20274
TexasTexas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business license, categories PTL; DBA Berrett Pest Control Serv Inc; Harris County (Houston); responsible applicator Brandon K Robinson0566614Listed in TDA’s current-licenses report (active); issued 03/12/2010, renewed 03/31/202603/31/20274
TexasTexas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business license, categories PL; Travis County (Austin); responsible applicator Jared Dowling0683929Listed in TDA’s current-licenses report (active); issued 11/12/2013, renewed 11/30/202511/30/20264
TexasTexas Department of Agriculture (TDA), Structural Pest Control ServiceCertified applicators registered to the three Berrett business licenses (business client # 00434940): 17 under 0566613 (Dallas), 11 under 0566614 (Harris), 4 under 0683929 (Travis); includes Nathan Berrett (0557865)Not shownIndividual applicator records, expiring 03/31/2027 or 11/30/2026Not shown40
ColoradoColorado Department of Agriculture (CDA), Plant Industry Division pesticide applicator programCommercial Applicator business license, BERRETT PEST CONTROL CO LLC, Denver; categories 110, 206, 301, 302, 304, 30713652Current (CDA search returns only current valid licenses)12/31/202641
OklahomaOklahoma Department of Agriculture, Food and Forestry (ODAFF), AGLook pesticide license searchPesticide License (company), BERRETT PEST CONTROL, Oklahoma City 73114, Oklahoma County9368Current: the AGLook company record shows License Expiration Date September 30, 2027 and Active Unexpired Categories 7A, 7B, 8, 11A, 3A09/30/2742, 43
TexasTexas Comptroller of Public Accounts (active franchise tax permit holders; Secretary of State status)Business registration: BERRETT PEST CONTROL SERVICES, INC., corporation, 708 Easy St, Garland Texas; charter February 10, 2000SOS file 0156924400SOS status A; right to transact business ANot shown2
ColoradoColorado Secretary of State business entities (data.colorado.gov dataset)Business registration: BERRETT PEST CONTROL CO LLC, Colorado LLC, 7770 E Iliff Ave Ste G, Denver; formed March 4, 2011Entity Idaho 20111134635Good StandingNot shown44

Croach Pest Control 18 records (Washington 7, Oregon 4, Idaho 4, Colorado 2, Utah 1)

Licenses and registrations for Croach Pest Control
StateAuthority and typeNumberStatusExpiresSource
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP)99029 (designated Commercial Applicator Ian Frazier)Renewed12/31/202647
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP and TJW Croach LLC)84548 (designated Commercial Applicator Michele Cruzat)Renewed12/31/202648
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for Croach NW LLC)96949 (designated Commercial Applicator Donald Martin Lynd)Renewed12/31/202649
WashingtonWSDA Pesticide LicensingCommercial Applicator / Commercial Operator / Structural Pest Inspector (individual)65377Commercial Applicator: Invalid; Commercial Operator: Renewed (12/31/2026), ‘not employed by any company’Not shown50, 51
OregonOregon Department of Agriculture (pesticide licensing)Commercial Pesticide Operator (TJW CROACH LLC dba CROACH)AG-L1043809CPOActive31-DEC-2652
OregonOregon Department of Agriculture (pesticide licensing)Commercial Pesticide Applicator (individual; ODA record does not show employer)AG-L0167886CPAActive31-DEC-2652
IdahoIdaho State Department of Agriculture (applicator licensing)Professional applicator (categories CO IP OP PH), individual: Donald Lynd, Spokane Washington59863Listed (record shows expiration 12/31/2027; 0 of 16 CE credits)12/31/202753, 54
IdahoIdaho State Department of Agriculture (applicator licensing)57670 and 88390 (as advertised)ISDA lookup returned ‘No Active licenses found’ for both numbersNot shown55, 56
WashingtonWashington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (dba PEST FREE; parent T J CROACH LLP; UBI 602 900 640)PESTFF*894K4Active02/28/202857
WashingtonWashington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (CROACH NW LLC; UBI 604 089 345)CROACNL742DRActive03/19/202858
OregonOregon Construction Contractors BoardCCB contractor license (TJW CROACH LLC)254243ActiveNot shown59
IdahoIdaho Secretary of StateBusiness registration: TJ CROACH LLP (Limited Liability Partnership, Idaho)0000012573Active-Existing, Good StandingAR due 01/31/20277
IdahoIdaho Secretary of StateBusiness registration: Croach ID LLC (Idaho LLC)0003747873Active-ExistingAR due 01/31/20273
OregonOregon Secretary of StateBusiness registration: TJW CROACH LLC (foreign LLC, home jurisdiction Washington)853204-98ACT (Active); next renewal 04-30-202704-30-20274
WashingtonWashington Secretary of State (via OpenCorporates mirror)Washington registrations: T J CROACH LLP, CROACH NW LLC, TJW CROACH LLC602900640 / 604089345 / 603202164Active per OpenCorporates mirror (not verified on Washington CCFS)Not shown60, 61, 62, +1
ColoradoColorado Department of Agriculture (CDA)Commercial Applicator (business) license; categories 110, 207, 301, 302, 30416006Current (search shows only current valid licenses)12/31/202664
ColoradoColorado Secretary of StateBusiness registration: Croach Colorado, LLC (Colorado LLC)20171103309Good StandingNot shown65
UtahUtah Department of Agriculture and Food (UDAF) Pesticide Program4000 - Commercial Pesticide Business4000-2689Active12/31/202666

Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

Berrett Pest Control 3 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 27, 2026 · Complaint summaryUsed in complaint record

    company-wide (Texas, Colorado and Oklahoma)

    BBB: 29 complaints in the last 3 years and 11 in the last 12 months on the headquarters profile, which covers the headquarters and corporate-owned locations (the Denver, Colorado Springs and Oklahoma City profiles show the same totals). Of the 27 complaints displayed, 22 are ‘Answered’ and 5 ‘Resolved’; none shows as unanswered.11

  • July 28, 2026 · EnforcementShown only

    Texas (Texas Department of Agriculture, Structural Pest Control Service)

    TDA enforcement case 00049452 against TPCL 0566614 (Berrett Pest Control Services Inc’s Harris County/Houston business license): violations ‘Failure to comply with training or supervision requirements’, ‘Failure to maintain apprentice/technician training records’ and ‘Incomplete/incorrect use records’; agency action WARNING on each, no penalty; date final 07/28/2026.45

  • October 27, 2025 · EnforcementUsed in licensing and compliance

    Texas (Texas Department of Agriculture, Structural Pest Control Service)

    TDA enforcement case 00045353 against TPCL 0683929 (Berrett Pest Control Services Inc’s Travis County/Austin business license): violation ‘Working without an apprentice license’; agency action ADMINISTRATIVE PENALTY, $1,000.00; date final 10/27/2025.45

Croach Pest Control 10 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 28, 2026 · Complaint summaryUsed in complaint record

    BBB Great West + Pacific

    BBB HQ file re-checked: grade now C- (failure to respond to 1 complaint), 14 complaints in 3 years, 4 in the last 12 months (13 and 3 on October 11, 2026). The file includes branches outside the West: the Columbia, South Carolina branch page links to the HQ and shows its grade and complaint count, as does the Aurora, Colorado branch page. One published HQ complaint (06/23/2025) is from South Carolina (business response cites “South Carolina regulations”). None of the 13 published complaints states a Colorado or Utah location.10, 68, 69

  • October 28, 2026 · Complaint summaryShown only

    Colorado

    Separate BBB profile for the Frederick, Colorado office (BBB serving Northern Colorado and Wyoming, file opened 4/5/2023): Not Rated, 0 complaints, 0 reviews.45, 70

  • October 11, 2026 · Complaint summaryUsed in complaint record

    BBB Great West + Pacific

    BBB HQ profile (Hayden, Idaho; covers corporate-owned locations, including non-Pacific Northwest branches): 13 complaints in 3 years, 3 in the last 12 months. The most common published complaint is a disputed early-cancellation fee after sign-up ($200 in several cases; one $489 bill). Several complaints describe door-to-door sales, and some say reps told customers they could cancel any time. Others concern missed or incomplete service.10

  • October 11, 2026 · Complaint summaryShown only

    Washington

    Washington L&I contractor records for PEST FREE (T J CROACH LLP) and CROACH NW LLC show no license violations, no lawsuits against the bond, no L&I tax debts and no workplace safety inspections in the prior 6 years.57

  • October 11, 2026 · Complaint summaryShown only

    Oregon

    Oregon CCB record for TJW CROACH LLC shows no complaints, no civil penalties or sanctions, and no administrative suspensions in the past 10 years.59

  • June 16, 2026 · Complaint summaryShown only

    BBB (location not stated)

    BBB complaint (filed by the customer’s child): a door-to-door rep allegedly initiated an unauthorized $150 Zelle transfer into the customer’s father’s bank account to secure the sale; Croach later adjusted the account to a zero balance and closed it.10

  • August 5, 2025 · Complaint summaryShown only

    BBB / Kirkland, Washington

    BBB complaint (resolved): sales rep and supervisor promised a referral deal (4 referrals = 1 free year) outside Croach’s standard program; Croach acknowledged ‘a commitment was made by one of our representatives’ and said it would honor it. The same story appears as a 1-star review on the Kirkland, Washington Google listing.10

  • December 13, 2023 · Complaint summaryShown only

    State AG (name redacted on BBB; quoted letter cites RCW 42.56, Washington)

    BBB complaint over a $200 cancellation fee and an account sent to collections. Croach’s 01/09/2024 response says the state AG (name redacted by BBB) closed the complaint through its informal resolution process; the quoted closing letter is addressed to ‘Croach NW’ and cites RCW 42.56 (Washington’s Public Records Act). The consumer rejected the response and said they were reopening the case.11

  • July 1, 2021 · PermitShown only

    Oregon

    Oregon SOS administratively revoked TJW CROACH LLC’s authority to transact business in Oregon on 06-28-2018 and 07-01-2021 (reason not stated on the record); reinstated 01-14-2021 and 12-17-2024. Now active.4

  • May 1, 2021 · PermitShown only

    Colorado

    Colorado SOS filing history for Croach Colorado, LLC: status changed to noncompliant on 05/01/2021 for failure to file the periodic report; the report was filed 05/03/2021. Not a revocation or dissolution; entity in Good Standing on October 28, 2026. Not scored.67

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