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EcoGuard Pest Management vs. Croach Pest Control

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Editor · Research and verification: Handshake Research Desk

EcoGuard Pest Management ranks #5 of 164 and Croach Pest Control ranks #29 of 164 in the West, with Handshake Scores of 8.8 and 8.3 out of 10. Both have locations on file in Washington and Oregon. EcoGuard Pest Management also has locations in California, and Croach Pest Control in Idaho, Colorado and Utah.

This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.

At a glance

#5 of 164 in the West

EcoGuard Pest Management8.8/10

Handshake Score. #5 of 164 in the West

#29 of 164 in the West

Croach Pest Control8.3/10

Handshake Score. #29 of 164 in the West

EcoGuard Pest Management and Croach Pest Control at a glance
EcoGuard Pest ManagementCroach Pest Control
Rank#5 of 164 in the West#29 of 164 in the West
ConfidenceMediumHigh
Provisional scoreNoNo
Door-to-door salesN/A2Yes10, 11, 12, 13, +6
OwnershipIndependent3, 4, 6, 7, +1Independent6, 9
HeadquartersEl Dorado Hills, California2, 3, 4Hayden, Idaho6, 7, 8
States on fileWashington, Oregon and California16 locationsWashington, Oregon, Idaho, Colorado and Utah16 locations
Record verifiedOctober 27, 2026October 11, 2026

Our research

How they score

The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.

Handshake Score factors: EcoGuard Pest Management and Croach Pest Control
EcoGuard Pest ManagementCroach Pest Control
Customer satisfaction 35%9.59.2
EcoGuard Pest Management scores higher on customer satisfaction (9.5 vs. 9.2).
Complaint record 10%N/A10.0
Croach Pest Control scores 10.0 on complaint record; EcoGuard Pest Management isn’t scored on it.
Sales and contract fairness 15%N/A4.5
Croach Pest Control scores 4.5 on sales and contract fairness; EcoGuard Pest Management isn’t scored on it.
Licensing and compliance 15%8.09.0
Croach Pest Control scores higher on licensing and compliance (9.0 vs. 8.0).
Legal and regulatory record 15%10.010.0
Tied on legal and regulatory record (10.0 each).
Handshake Score8.8/108.3/10
EcoGuard Pest Management has the higher Handshake Score (8.8 vs. 8.3).

EcoGuard Pest Management had no usable inputs for complaint record and sales and contract fairness, so those factors were left out of its score and its remaining weights were scaled up to 100%.

Workplace

We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).

Workplace scores: EcoGuard Pest Management and Croach Pest Control
EcoGuard Pest ManagementCroach Pest Control
Workplace scoreN/A5.5
Croach Pest Control has a workplace score of 5.5; EcoGuard Pest Management isn’t rated.

Review platforms

Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.

Google reviews: EcoGuard Pest Management and Croach Pest Control
EcoGuard Pest ManagementCroach Pest Control
Google listings in the West1614
Google reviews11,20011,198
Google average4.94.9

EcoGuard Pest Management 19 review profiles

Review profiles recorded for EcoGuard Pest Management
Platform and scopeRatingReviewsSource
GoogleFolsom, California4.9/52,877View
GooglePacheco, California4.8/51,510View
GoogleSan Marcos, California4.9/5754View
GoogleSanta Clara, California4.8/5704View
GoogleEl Dorado Hills, California4.9/5627View
GoogleCalifornia4.9/5566View
GoogleClovis, California4.8/5566View
GoogleAnaheim, California4.9/5469View
GoogleCalifornia4.9/5352View
GoogleCalifornia4.9/5323View
GoogleRancho Cordova, California4.9/5234View
GoogleCalifornia4.8/5211View
GoogleCalifornia4.9/5137View
GoogleWashington4.9/5233View
GoogleWood Village, Oregon4.8/5972View
GoogleOregon4.9/5665View
BBBEcoGuard Pest Management, Folsom, California1.0/53View
HomeAdvisorEcoguard Pest Management, Inc., Folsom, California5.0/53View
YelpVancouver/Washougal area, Washington—144View

Croach Pest Control 27 review profiles

Review profiles recorded for Croach Pest Control
Platform and scopeRatingReviewsSource
GoogleBoise, Idaho4.9/51,617View
GooglePost Falls, Idaho4.9/51,477View
GoogleBeaverton, Oregon4.9/51,404View
GoogleMukilteo, Washington4.9/51,270View
GoogleSumner, Washington4.9/51,129View
GoogleHayden, Idaho4.9/5497View
GoogleKirkland, Washington4.4/5406View
GoogleTacoma, Washington4.8/5252View
GoogleMount Vernon, Washington4.5/5108View
GoogleWashington service-area listing4.8/568View
GoogleIdaho service-area listing4.6/558View
BBBHayden, Idaho HQ profile2.5/56View
HomeAdvisor / AngiMukilteo, Washington4.6/5190View
HomeAdvisor / AngiBeaverton, Oregon4.3/582View
Trustpilotnational profile3.2/51View
Facebooknational page—12View
BestCompanynational profile4.5/5170View
Washington Consumers' CheckbookKirkland, Washington—44View
Trustindex (aggregator)national profile4.9/515,038View
Trustburnnational profile4.1/510View
Experience.comMukilteo, Washington—0View
Othernational profile1.4/53View
GoogleWashington4.5/570View
GoogleFrederick, Colorado4.9/51,378View
GoogleAurora, Colorado4.8/5768View
GoogleSandy, Utah4.8/51,464View
BBBFrederick, Colorado—0View

Better Business Bureau

EcoGuard Pest Management. Its BBB profile shows an A grade; its complaint count isn’t tied to its West locations.

Croach Pest Control. Its company-wide BBB profile shows a C- grade and 14 complaints in the last three years.

BBB records: EcoGuard Pest Management and Croach Pest Control
EcoGuard Pest ManagementCroach Pest Control
BBB gradeA4, 10C-6
AccreditedNoNo
Complaints, last 3 years3 on its main profile; not tied to its West locations14, company-wide
BBB customer reviews1.0/5 average from 3 reviews2.5/5 average from 6 reviews
Profile scopeSingle BBB file, Ecoguard Pest Management, 808 Bidwell St Ste D, Folsom California (BBB of Northeast California). No service-area list or branch list is shown, so whether it also covers the company’s Indiana/Tennessee work (outside the 24 states) cannot be told.Not recorded
RetrievedOctober 29, 2026October 28, 2026
Profiles

Contract terms

Terms as recorded from the linked sources.

EcoGuard Pest Management 4 terms

  • Website Terms of Use refund policy: canceled services may be refunded if requested before the initial service date (deadline 48 hours before). This is a website-terms refund rule for the initial service; it states no minimum term, auto-renewal, early-cancellation fee or arbitration for the service agreement.9

  • A BBB complainant (May 2, 2025) wrote that “Per the contract, they had me through May” after canceling in March on a bi-monthly plan; the contract length is not stated.10

  • One BBB complainant (October 30, 2024, rodent-control contract on a rental property, started March 4, 2024) reports a $250 cancellation fee after canceling on July 2, 2024; the company reply says it issued a full refund of $250 on November 12, 2024.10

  • Pricing seen only in a search snippet: a Reddit r/Sacramento poster (customer since 2013) pays “$33 per month” for four services a year; BBB review (Sept 2026): “$229 and recurring”. Not used for scoring.11

Croach Pest Control 10 terms

  • 12-month service agreement required (company FAQ).20

  • Service agreement starts with two back-to-back services in the first two consecutive months, then the calendar schedule on the contract.21

  • Binding arbitration clause (AAA Commercial Arbitration Rules) and liability capped at amounts paid.21

  • If customer is not home on service day, Croach services the exterior and charges the normal service charge.21

  • Late payment over 30 days: service can be discontinued, collection costs/attorney fees and interest ‘at the highest legal rate’.21

  • No guarantee of complete elimination of pests.21

  • Croach states its standard agreement is five services per year with a $200 early termination fee (business response to a BBB complaint).10

  • Croach states the early cancellation fee applies regardless of the reason for cancellation (business response, 09/19/2025).10

  • A customer reported a $489 cancellation fee bill (BBB complaint 09/17/2025); another reported being told canceling would cost 75% of the $150 fee (BBB review 05/11/2026); a Trustpilot reviewer reported being quoted a ‘$300+’ cancellation fee.10

  • Monthly billing available; recurring visits monthly, bi-monthly or quarterly.20

Licensing and registrations

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

EcoGuard Pest Management 8 records (California 2, Washington 2, Oregon 2, Nevada 1, Idaho 1)

Licenses and registrations for EcoGuard Pest Management
StateAuthority and typeNumberStatusExpiresSource
CaliforniaStructural Pest Control Board (Department of Consumer Affairs)Company Registration (Pest & Termite Control)6412 (PR)ActiveDecember 31, 20354, 32
WashingtonWashington State Department of Agriculture (WSDA), Pesticide and SPI LicensingCompany record with designated Commercial Applicator (California); endorsement PCO General98537 (designated Commercial Applicator, Curtis Anthony Wills)Renewed12/31/202633, 34
OregonOregon Department of Agriculture (ODA), Pesticide LicensingCommercial Pesticide Operator (CPO) licenseNot shownNot found in ODA name searches (ECOGUARD, ECOGUARD PEST, ECO GUARD, ECO-GUARD, ECOGUARD PEST MANAGEMENT INC, WILLS)Not shown35
OregonOregon Secretary of State, Corporation Division (Business Registry)Business registry record1526657-91 (FBC)Active (ACT)next renewal 02-15-20273, 36
WashingtonWashington Secretary of State (via OpenCorporates mirror)Business registry recordUBI 604396288ActiveNot shown37
CaliforniaCalifornia Secretary of State (via OpenCorporates mirror)Business registry record (Stock Corporation - CA - General)Not shownListed (the search list shows no status; the Oregon and Washington records show the California corporation active)Not shown4, 38
NevadaNevada Department of Agriculture, Pest Control SectionPest Control Business License (company number on the 2026 Licensed Operators report)7251Listed on the 2026 report (all licenses expire December 31st, 2026); report shows no status fieldDecember 31, 202639
IdahoIdaho State Department of Agriculture (ISDA), Applicator LicensingIndividual applicator licenses onlyNot shownNot looked up: ISDA issues no company pesticide license and its lookup searches by person onlyNot shown40

Croach Pest Control 18 records (Washington 7, Oregon 4, Idaho 4, Colorado 2, Utah 1)

Licenses and registrations for Croach Pest Control
StateAuthority and typeNumberStatusExpiresSource
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP)99029 (designated Commercial Applicator Ian Frazier)Renewed12/31/202647
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP and TJW Croach LLC)84548 (designated Commercial Applicator Michele Cruzat)Renewed12/31/202648
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for Croach NW LLC)96949 (designated Commercial Applicator Donald Martin Lynd)Renewed12/31/202649
WashingtonWSDA Pesticide LicensingCommercial Applicator / Commercial Operator / Structural Pest Inspector (individual)65377Commercial Applicator: Invalid; Commercial Operator: Renewed (12/31/2026), ‘not employed by any company’Not shown50, 51
OregonOregon Department of Agriculture (pesticide licensing)Commercial Pesticide Operator (TJW CROACH LLC dba CROACH)AG-L1043809CPOActive31-DEC-2652
OregonOregon Department of Agriculture (pesticide licensing)Commercial Pesticide Applicator (individual; ODA record does not show employer)AG-L0167886CPAActive31-DEC-2652
IdahoIdaho State Department of Agriculture (applicator licensing)Professional applicator (categories CO IP OP PH), individual: Donald Lynd, Spokane Washington59863Listed (record shows expiration 12/31/2027; 0 of 16 CE credits)12/31/202753, 54
IdahoIdaho State Department of Agriculture (applicator licensing)57670 and 88390 (as advertised)ISDA lookup returned ‘No Active licenses found’ for both numbersNot shown55, 56
WashingtonWashington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (dba PEST FREE; parent T J CROACH LLP; UBI 602 900 640)PESTFF*894K4Active02/28/202857
WashingtonWashington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (CROACH NW LLC; UBI 604 089 345)CROACNL742DRActive03/19/202858
OregonOregon Construction Contractors BoardCCB contractor license (TJW CROACH LLC)254243ActiveNot shown59
IdahoIdaho Secretary of StateBusiness registration: TJ CROACH LLP (Limited Liability Partnership, Idaho)0000012573Active-Existing, Good StandingAR due 01/31/20277
IdahoIdaho Secretary of StateBusiness registration: Croach ID LLC (Idaho LLC)0003747873Active-ExistingAR due 01/31/20273
OregonOregon Secretary of StateBusiness registration: TJW CROACH LLC (foreign LLC, home jurisdiction Washington)853204-98ACT (Active); next renewal 04-30-202704-30-20274
WashingtonWashington Secretary of State (via OpenCorporates mirror)Washington registrations: T J CROACH LLP, CROACH NW LLC, TJW CROACH LLC602900640 / 604089345 / 603202164Active per OpenCorporates mirror (not verified on Washington CCFS)Not shown60, 61, 62, +1
ColoradoColorado Department of Agriculture (CDA)Commercial Applicator (business) license; categories 110, 207, 301, 302, 30416006Current (search shows only current valid licenses)12/31/202664
ColoradoColorado Secretary of StateBusiness registration: Croach Colorado, LLC (Colorado LLC)20171103309Good StandingNot shown65
UtahUtah Department of Agriculture and Food (UDAF) Pesticide Program4000 - Commercial Pesticide Business4000-2689Active12/31/202666

Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

EcoGuard Pest Management 5 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 29, 2026 · Complaint summaryShown only

    BBB (private, not a government record)

    BBB shows 3 complaints in the last 3 years and 0 in the last 12 months, all resolved (billing after cancellation attempts, missed/incomplete treatment, a $250 cancellation fee refunded). Not a government action; not scored in legal and regulatory record.10

  • November 12, 2025 · EnforcementUsed in licensing and compliance

    Solano County Agricultural Commissioner (California); DPR county civil-penalty list

    County agricultural commissioner civil penalty, Solano County: NOPA EA-48-2025-072 against ECOGUARD PEST MANAGEMENT (SPCB company registration 6412); incident date November 12, 2025; one violated section (3 CCR 6726); listed as an agricultural civil penalty (ACP) type; final fine $500. Minor administrative penalty.41

  • July 10, 2025 · EnforcementUsed in licensing and compliance

    San Diego County Agricultural Commissioner (California); DPR county civil-penalty list

    County agricultural commissioner civil penalty, San Diego County: NOPA EA-37-2025-148 against ECOGUARD PEST MANAGEMENT (SPCB company registration 6412); incident date July 10, 2025; two violated sections (FAC 12973 and 16 CCR 1970.4, $250 each); final fine $500. Minor administrative penalty.41

  • May 20, 2025 · EnforcementUsed in licensing and compliance

    Solano County Agricultural Commissioner (California); DPR county civil-penalty list

    County agricultural commissioner civil penalty, Solano County: NOPA EA-48-2025-036 against ECOGUARD PEST MANAGEMENT (SPCB company registration 6412); incident date May 20, 2025; one violated section (3 CCR 6726); final fine $250. Minor administrative penalty.41

  • April 15, 2025 · EnforcementUsed in licensing and compliance

    Yolo County Agricultural Commissioner (California); DPR county civil-penalty list

    County agricultural commissioner civil penalty, Yolo County: NOPA EA-57-2025-011 against ECOGUARD PEST MANAGEMENT (SPCB company registration 6412); incident date April 15, 2025; one violated section (BPC 8538); final fine $250. Minor administrative penalty.41

Croach Pest Control 10 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 28, 2026 · Complaint summaryUsed in complaint record

    BBB Great West + Pacific

    BBB HQ file re-checked: grade now C- (failure to respond to 1 complaint), 14 complaints in 3 years, 4 in the last 12 months (13 and 3 on October 11, 2026). The file includes branches outside the West: the Columbia, South Carolina branch page links to the HQ and shows its grade and complaint count, as does the Aurora, Colorado branch page. One published HQ complaint (06/23/2025) is from South Carolina (business response cites “South Carolina regulations”). None of the 13 published complaints states a Colorado or Utah location.10, 68, 69

  • October 28, 2026 · Complaint summaryShown only

    Colorado

    Separate BBB profile for the Frederick, Colorado office (BBB serving Northern Colorado and Wyoming, file opened 4/5/2023): Not Rated, 0 complaints, 0 reviews.45, 70

  • October 11, 2026 · Complaint summaryUsed in complaint record

    BBB Great West + Pacific

    BBB HQ profile (Hayden, Idaho; covers corporate-owned locations, including non-Pacific Northwest branches): 13 complaints in 3 years, 3 in the last 12 months. The most common published complaint is a disputed early-cancellation fee after sign-up ($200 in several cases; one $489 bill). Several complaints describe door-to-door sales, and some say reps told customers they could cancel any time. Others concern missed or incomplete service.10

  • October 11, 2026 · Complaint summaryShown only

    Washington

    Washington L&I contractor records for PEST FREE (T J CROACH LLP) and CROACH NW LLC show no license violations, no lawsuits against the bond, no L&I tax debts and no workplace safety inspections in the prior 6 years.57

  • October 11, 2026 · Complaint summaryShown only

    Oregon

    Oregon CCB record for TJW CROACH LLC shows no complaints, no civil penalties or sanctions, and no administrative suspensions in the past 10 years.59

  • June 16, 2026 · Complaint summaryShown only

    BBB (location not stated)

    BBB complaint (filed by the customer’s child): a door-to-door rep allegedly initiated an unauthorized $150 Zelle transfer into the customer’s father’s bank account to secure the sale; Croach later adjusted the account to a zero balance and closed it.10

  • August 5, 2025 · Complaint summaryShown only

    BBB / Kirkland, Washington

    BBB complaint (resolved): sales rep and supervisor promised a referral deal (4 referrals = 1 free year) outside Croach’s standard program; Croach acknowledged ‘a commitment was made by one of our representatives’ and said it would honor it. The same story appears as a 1-star review on the Kirkland, Washington Google listing.10

  • December 13, 2023 · Complaint summaryShown only

    State AG (name redacted on BBB; quoted letter cites RCW 42.56, Washington)

    BBB complaint over a $200 cancellation fee and an account sent to collections. Croach’s 01/09/2024 response says the state AG (name redacted by BBB) closed the complaint through its informal resolution process; the quoted closing letter is addressed to ‘Croach NW’ and cites RCW 42.56 (Washington’s Public Records Act). The consumer rejected the response and said they were reopening the case.11

  • July 1, 2021 · PermitShown only

    Oregon

    Oregon SOS administratively revoked TJW CROACH LLC’s authority to transact business in Oregon on 06-28-2018 and 07-01-2021 (reason not stated on the record); reinstated 01-14-2021 and 12-17-2024. Now active.4

  • May 1, 2021 · PermitShown only

    Colorado

    Colorado SOS filing history for Croach Colorado, LLC: status changed to noncompliant on 05/01/2021 for failure to file the periodic report; the report was filed 05/03/2021. Not a revocation or dissolution; entity in Good Standing on October 28, 2026. Not scored.67

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