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Insight Pest Solutions vs. Croach Pest Control

Two craftsman porches side by side, one with a green door and one with a terracotta door, each with a blank checklist on a clipboard.

Insight Pest Solutions ranks #6 and Croach Pest Control ranks #7 in our Pacific Northwest pest control rankings, both with a Handshake Score of 7.7 out of 10. Both have locations on file in Washington, Oregon and Idaho.

This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.

At a glance

Ranked #6

Insight Pest Solutions7.7/10

Handshake Score. #6 in Pacific Northwest pest control

Ranked #7

Croach Pest Control7.7/10

Handshake Score. #7 in Pacific Northwest pest control

Insight Pest Solutions and Croach Pest Control at a glance
Insight Pest SolutionsCroach Pest Control
Rank#6 in Pacific Northwest pest control#7 in Pacific Northwest pest control
ConfidenceHighMedium
Provisional scoreNoNo
Door-to-door salesYes4, 5, 6, 7, +3Yes10, 11, 12, 13, +4
OwnershipIndependent2Independent6, 9
HeadquartersFederal Way, Washington2Hayden, Idaho6, 7, 8
States on fileWashington, Oregon and Idaho27 locationsWashington, Oregon and Idaho11 locations
Record verifiedOctober 11, 2026October 11, 2026

Our research

How they score

The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.

Handshake Score factors: Insight Pest Solutions and Croach Pest Control
Insight Pest SolutionsCroach Pest Control
Customer satisfaction 35%7.48.7
Croach Pest Control scores higher on customer satisfaction (8.7 vs. 7.4).
Complaint record 10%10.010.0
Tied on complaint record (10.0 each).
Sales and contract fairness 15%3.54.5
Croach Pest Control scores higher on sales and contract fairness (4.5 vs. 3.5).
Licensing and compliance 15%9.59.0
Insight Pest Solutions scores higher on licensing and compliance (9.5 vs. 9.0).
Legal and regulatory record 15%10.010.0
Tied on legal and regulatory record (10.0 each).
Handshake Score7.7/107.7/10
Insight Pest Solutions and Croach Pest Control have the same Handshake Score (7.7); Insight Pest Solutions is listed first in the rankings (#6 vs. #7).

Workplace

We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).

Workplace scores: Insight Pest Solutions and Croach Pest Control
Insight Pest SolutionsCroach Pest Control
Workplace score6.85.5
Insight Pest Solutions has the higher workplace score (6.8 vs. 5.5).

Review platforms

Google figures cover each company’s Pacific Northwest listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.

Google reviews: Insight Pest Solutions and Croach Pest Control
Insight Pest SolutionsCroach Pest Control
Google listings in the PNW2611
Google reviews62,4238,286
Google average4.94.9

Insight Pest Solutions 34 review profiles

Review profiles recorded for Insight Pest Solutions
Platform and scopeRatingReviewsSource
GoogleSeattle, Washington4.9/57,344View
GoogleFederal Way, Washington4.9/56,043View
GoogleTacoma, Washington4.9/55,721View
GooglePortland, Oregon4.9/55,400View
GoogleOlympia, Washington5.0/54,850View
GoogleVancouver, Washington4.9/54,353View
GooglePuyallup, Washington5.0/53,767View
GoogleEverett, Washington4.9/53,626View
GoogleBellevue, Washington4.9/52,760View
GoogleBremerton, Washington4.9/52,281View
GoogleSalem, Oregon4.9/52,273View
GoogleIdaho Falls, Idaho4.9/51,679View
GoogleBellingham, Washington4.9/51,629View
GoogleRedmond, Oregon4.9/51,538View
GoogleHillsboro, Oregon4.9/51,529View
GoogleRexburg, Idaho4.8/51,354View
GoogleOregon City, Oregon4.9/51,106View
GoogleTwin Falls, Idaho4.9/51,031View
GoogleGresham, Oregon4.9/51,007View
GooglePocatello, Idaho4.9/5872View
GoogleRichland, Washington4.8/5696View
GoogleMedford, Oregon4.8/5562View
GoogleDallas, Oregon5.0/5424View
GoogleSpokane, Washington4.8/5325View
GoogleCorvallis, Oregon4.9/5249View
GoogleAstoria, Oregon4.8/54View
GoogleBend, Oregon——View
BBBFederal Way, Washington headquarters profile1.77/535View
BirdeyeSeattle, Washington4.9/58,335View
HomeAdvisorFederal Way, Washington5.0/55View
ThumbtackTacoma, Washington5.0/5100View
Trustpilotnational profile3.6/5715View
BestCompanynational profile4.4/5962View
ComplaintsBoardnational profile2.6/540View

Croach Pest Control 22 review profiles

Review profiles recorded for Croach Pest Control
Platform and scopeRatingReviewsSource
GoogleBoise, Idaho4.9/51,617View
GooglePost Falls, Idaho4.9/51,477View
GoogleBeaverton, Oregon4.9/51,404View
GoogleMukilteo, Washington4.9/51,270View
GoogleSumner, Washington4.9/51,129View
GoogleHayden, Idaho4.9/5497View
GoogleKirkland, Washington4.4/5406View
GoogleTacoma, Washington4.8/5252View
GoogleMount Vernon, Washington4.5/5108View
GoogleWashington service-area listing4.8/568View
GoogleIdaho service-area listing4.6/558View
BBBHayden, Idaho HQ profile2.5/56View
HomeAdvisor / AngiMukilteo, Washington4.6/5190View
HomeAdvisor / AngiBeaverton, Oregon4.3/582View
Trustpilotnational profile3.2/51View
Facebooknational page—11View
BestCompanynational profile4.5/5170View
Washington Consumers' CheckbookKirkland, Washington—44View
Trustindex (aggregator)national profile4.9/515,038View
Trustburnnational profile4.1/510View
Experience.comMukilteo, Washington—0View
Othernational profile1.4/53View

Better Business Bureau

Insight Pest Solutions. Its BBB profile shows an A+ grade and 35 complaints in the last three years.

Croach Pest Control. Its company-wide BBB profile shows an A- grade and 13 complaints in the last three years.

BBB records: Insight Pest Solutions and Croach Pest Control
Insight Pest SolutionsCroach Pest Control
BBB gradeA+2, 5, 53, 54, +1A-6
AccreditedYes, since 11/30/2022No
Complaints, last 3 years3513
BBB customer reviews1.77/5 average from 35 reviews2.5/5 average from 6 reviews
Profile scopeNot recordedNot recorded
RetrievedOctober 11, 2026October 11, 2026
Profiles

Contract terms

Terms as recorded from the linked sources.

Insight Pest Solutions 9 terms

  • Pest Pro plan advertised ‘starting at $79/mo with 24 month agreement’ (Washington and Oregon site, also on Federal Way and Spokane pages).3

  • Mosquito & lawn pest control advertised starting at $99/mo (Washington and Oregon site); ‘Some services are provided on an as needed or seasonal basis.’3

  • Eastern Idaho page advertises general plan ‘STARTING AT $59/MONTH’ and mosquito ‘STARTING AT $39/MONTH*’ with ‘*12-Month Program’.11

  • Company says its signed agreements state an early-termination/cancellation fee: ‘Per the signed contract, a cancellation fee would still have applied even if we had received that email.’5

  • Service continues after the contract term ends until the customer cancels: ‘Once the customers contract is complete, we continue to service until we hear otherwise.’5

  • Example contract term cited by the company: ‘$49 per month for 18 months’ with quarterly visits.6

  • Example customer-reported early termination fee of $330 on a $69/month plan (waived in BBB resolution).5

  • Company says agreements include a free re-service guarantee: ‘detailing her initial payment, recurring monthly payments, contract length, and our free re-service guarantee.’5

  • Company says it records sales/agreement acceptance: ‘we have video documentation of her agreeing to the contract and acknowledging the cancellation fee.’8

Croach Pest Control 10 terms

  • 12-month service agreement required (company FAQ).18

  • Service agreement starts with two back-to-back services in the first two consecutive months, then the calendar schedule on the contract.19

  • Binding arbitration clause (AAA Commercial Arbitration Rules) and liability capped at amounts paid.19

  • If customer is not home on service day, Croach services the exterior and charges the normal service charge.19

  • Late payment over 30 days: service can be discontinued, collection costs/attorney fees and interest ‘at the highest legal rate’.19

  • No guarantee of complete elimination of pests.19

  • Croach states its standard agreement is five services per year with a $200 early termination fee (business response to a BBB complaint).10

  • Croach states the early cancellation fee applies regardless of the reason for cancellation (business response, 09/19/2025).10

  • A customer reported a $489 cancellation fee bill (BBB complaint 09/17/2025); another reported being told cancelling would cost 75% of the $150 fee (BBB review 05/11/2026); a Trustpilot reviewer reported being quoted a ‘$300+’ cancellation fee.10

  • Monthly billing available; recurring visits monthly, bi-monthly or quarterly.18

Licensing and registrations

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Insight Pest Solutions 15 records (Washington 6, Oregon 6, Idaho 3)

Licenses and registrations for Insight Pest Solutions
StateAuthority and typeNumberStatusExpiresSource
WashingtonWSDA Pesticide LicensingCommercial Applicator license of the company’s designated CA (company: Insight Pest Solutions WA LLC, UBI 603281298; CA Ryan Craig Lym); endorsements Ornamental Insect and Disease, PCO Structural, PCO General; branch at 700 NW 42nd St #209 Seattle; 58 company-employed commercial operators listed94307Renewed12/31/202656
WashingtonWSDA Pesticide LicensingCommercial Applicator (company: Insight Pest Solutions Portland LLC, UBI 604598409, DBA Insight Pest Solutions Portland; CA Patrick Edward Brock); endorsements PCO Structural, PCO General, Vertebrate Pest; 16 commercial operators75460Renewed12/31/202656
WashingtonWSDA Pesticide LicensingCommercial Applicator (company: Insight Pest Control Tri-cities LLC, UBI 605834541; site 1333 Tapteal DR STE 106 Richland; mailing 33705 9th Ave S Federal Way; CA Patrick Edward Brock)75460Renewed12/31/202656
OregonOregon Dept. of Agriculture pesticide licensingCommercial Pesticide Operator — INSIGHT PEST SOLUTIONS WA (Federal Way Washington mailing; Salem Oregon location); IIHS General PestsAG-L1049220CPOActive31-DEC-2657
OregonOregon Dept. of Agriculture pesticide licensingCommercial Pesticide Operator — INSIGHT PEST SOLUTIONS PORTLAND LLC (Portland Oregon 97202); IIHS General & Structural Pests, Ornamental & Turf Insecticide & FungicideAG-L1068221CPOActive31-DEC-2657
OregonOregon Dept. of Agriculture pesticide licensingCommercial Pesticide Operator — INSIGHT PEST CONTROL TRI CITIES LLC (DBA INSIGHT PEST SOLUTIONS, Richland Washington)AG-L1098238CPOActive31-DEC-2657
IdahoIdaho State Dept. of Agriculture applicator licensingProfessional applicator (individual: Kelton Chapman, Rexburg Idaho; categories CO IP). ISDA lookup is person-only and does not name an employer; link to Insight is via the Idaho SOS filing for Insight Pest Control Idaho LLC, whose mailing address is ‘Kelton Chapman ... 325 S WOODRUFF AVE ... IDAHO FALLS’.85463Licensed (no status field shown)12/31/202758
WashingtonWashington Secretary of State (via OpenCorporates mirror; CCFS search did not load headless)Business registration — INSIGHT PEST SOLUTIONS WA, LLC (Washington limited liability company), registered address 33705 9TH AVE S, FEDERAL WAYUBI 603281298ActiveNot shown59
OregonOregon Secretary of State Business RegistryBusiness registration — INSIGHT PEST SOLUTIONS WA LLC, Oregon domestic LLC registered 07-05-2018; principal place of business 488 E Ellendale Ave, Dallas Oregon; member Ryan Lym; administratively dissolved 09-02-2021, reinstated 03-09-20231455933-98ACTnext renewal 07-05-202760
OregonOregon Secretary of State Business RegistryBusiness registration — INSIGHT PEST SOLUTIONS PORTLAND, LLC, foreign LLC (Washington), registered 03-27-2020; managers Tyler Wyman and Adrianna Green; mailing 33705 9th Ave S Federal Way; authority administratively revoked 05-27-2021, reinstated 06-22-20211658540-93ACTnext renewal 03-27-202761
OregonOregon Secretary of State Business RegistryBusiness registration — INSIGHT PEST SOLUTIONS LLC (Corvallis Oregon), registered agent Matthew Green; administratively dissolved 10-10-20242158408-93INANot shown62
IdahoIdaho Secretary of StateBusiness registration — Insight Pest Control Idaho LLC (Idaho LLC), filed 12/16/2022; registered agent Adrianna Green; mailing 325 S Woodruff Ave Ste 400, Idaho Falls5032499Active-ExistingAR due 12/31/202663
IdahoIdaho Secretary of StateBusiness registration — Insight Pest Control Tri-Cities LLC. (Idaho LLC), filed 03/04/2025; agent Adrianna Green6141283Active-ExistingAR due 03/31/202763
WashingtonWashington Dept. of Labor & Industries contractor registration (data.wa.gov)Construction contractor (General) — INSIGHT PEST SOLUTIONS WA LLC, principal Green, Matthew ErvinINSIGPS821PCEXPIREDOctober 11, 202464
WashingtonWashington Dept. of Labor & Industries contractor registration (data.wa.gov)Construction contractor (General) — RODENT GUARD PEST CONTROL LLC (same UBI 604723001 as former INSIGHT INSULATION LLC), principal GREEN, MATTHEW ERVIN; BBB lists Rodent Guard Pest Control LLC as a related business and a BBB complaint calls Rodent Guard ‘their affiliate company’RODENGP745DEACTIVEMarch 23, 202865

Croach Pest Control 15 records (Washington 7, Oregon 4, Idaho 4)

Licenses and registrations for Croach Pest Control
StateAuthority and typeNumberStatusExpiresSource
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP)99029 (designated Commercial Applicator Ian Frazier)Renewed12/31/202638
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP and TJW Croach LLC)84548 (designated Commercial Applicator Michele Cruzat)Renewed12/31/202639
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for Croach NW LLC)96949 (designated Commercial Applicator Donald Martin Lynd)Renewed12/31/202640
WashingtonWSDA Pesticide LicensingCommercial Applicator / Commercial Operator / Structural Pest Inspector (individual)65377Commercial Applicator: Invalid; Commercial Operator: Renewed (12/31/2026), ‘not employed by any company’Not shown41, 42
OregonOregon Department of Agriculture (pesticide licensing)Commercial Pesticide Operator (TJW CROACH LLC dba CROACH)AG-L1043809CPOActive31-DEC-2643
OregonOregon Department of Agriculture (pesticide licensing)Commercial Pesticide Applicator (individual; ODA record does not show employer)AG-L0167886CPAActive31-DEC-2643
IdahoIdaho State Department of Agriculture (applicator licensing)Professional applicator (categories CO IP OP PH), individual: Donald Lynd, Spokane Washington59863Listed (record shows expiration 12/31/2027; 0 of 16 CE credits)12/31/202744, 45
IdahoIdaho State Department of Agriculture (applicator licensing)57670 and 88390 (as advertised)ISDA lookup returned ‘No Active licenses found’ for both numbersNot shown46, 47
WashingtonWashington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (dba PEST FREE; parent T J CROACH LLP; UBI 602 900 640)PESTFF*894K4Active02/28/202848
WashingtonWashington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (CROACH NW LLC; UBI 604 089 345)CROACNL742DRActive03/19/202849
OregonOregon Construction Contractors BoardCCB contractor license (TJW CROACH LLC)254243ActiveNot shown50
IdahoIdaho Secretary of StateBusiness registration: TJ CROACH LLP (Limited Liability Partnership, Idaho)0000012573Active-Existing, Good StandingAR due 01/31/20277
IdahoIdaho Secretary of StateBusiness registration: Croach ID LLC (Idaho LLC)0003747873Active-ExistingAR due 01/31/20273
OregonOregon Secretary of StateBusiness registration: TJW CROACH LLC (foreign LLC, home jurisdiction Washington)853204-98ACT (Active); next renewal 04-30-202704-30-20274
WashingtonWashington Secretary of State (via OpenCorporates mirror)Washington registrations: T J CROACH LLP, CROACH NW LLC, TJW CROACH LLC602900640 / 604089345 / 603202164Active per OpenCorporates mirror (not verified on Washington CCFS)Not shown51, 52, 53, +1

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