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Axiom Eco-Pest Control vs. Insight Pest Solutions

Two craftsman porches side by side, one with a green door and one with a terracotta door, each with a blank checklist on a clipboard.

By the Handshake Research Desk

Axiom Eco-Pest Control ranks #5 and Insight Pest Solutions ranks #6 in our Pacific Northwest pest control rankings, with Handshake Scores of 7.9 and 7.7 out of 10. Both have locations on file in Washington, Oregon and Idaho.

This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.

At a glance

Ranked #5

Axiom Eco-Pest Control7.9/10

Handshake Score. #5 in Pacific Northwest pest control

Ranked #6

Insight Pest Solutions7.7/10

Handshake Score. #6 in Pacific Northwest pest control

Axiom Eco-Pest Control and Insight Pest Solutions at a glance
Axiom Eco-Pest ControlInsight Pest Solutions
Rank#5 in Pacific Northwest pest control#6 in Pacific Northwest pest control
ConfidenceHighHigh
Provisional scoreNoNo
Door-to-door salesYes7, 8, 9, 10, +5Yes4, 5, 6, 7, +3
OwnershipIndependentParent: Axiom Entities LLC (Oregon; member Ben Kennard)3, 4, 5Independent2
HeadquartersMilwaukie, Oregon3Federal Way, Washington2
States on fileWashington, Oregon and Idaho4 locationsWashington, Oregon and Idaho27 locations
Record verifiedOctober 11, 2026October 11, 2026

Our research

How they score

The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.

Handshake Score factors: Axiom Eco-Pest Control and Insight Pest Solutions
Axiom Eco-Pest ControlInsight Pest Solutions
Customer satisfaction 35%8.77.4
Axiom Eco-Pest Control scores higher on customer satisfaction (8.7 vs. 7.4).
Complaint record 10%8.510.0
Insight Pest Solutions scores higher on complaint record (10.0 vs. 8.5).
Sales and contract fairness 15%2.03.5
Insight Pest Solutions scores higher on sales and contract fairness (3.5 vs. 2.0).
Licensing and compliance 15%10.09.5
Axiom Eco-Pest Control scores higher on licensing and compliance (10.0 vs. 9.5).
Legal and regulatory record 15%10.010.0
Tied on legal and regulatory record (10.0 each).
Handshake Score7.9/107.7/10
Axiom Eco-Pest Control has the higher Handshake Score (7.9 vs. 7.7).

Workplace

We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).

Workplace scores: Axiom Eco-Pest Control and Insight Pest Solutions
Axiom Eco-Pest ControlInsight Pest Solutions
Workplace score7.36.8
Axiom Eco-Pest Control has the higher workplace score (7.3 vs. 6.8).

Review platforms

Google figures cover each company’s Pacific Northwest listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.

Google reviews: Axiom Eco-Pest Control and Insight Pest Solutions
Axiom Eco-Pest ControlInsight Pest Solutions
Google listings in the PNW426
Google reviews11,79462,423
Google average4.84.9

Axiom Eco-Pest Control 10 review profiles

Review profiles recorded for Axiom Eco-Pest Control
Platform and scopeRatingReviewsSource
GooglePortland, Oregon4.8/59,758View
GoogleRedmond, Washington4.7/51,495View
GoogleGarden City, Idaho4.4/5314View
GoogleCentral Point, Oregon4.6/5227View
BBBMilwaukie/Portland, Oregon4.22/5168View
HomeAdvisorMilwaukie/Portland, Oregon4.8/5258View
ThumbtackRedmond, Washington listing4.8/575View
FacebookPortland/Vancouver/Salem page—499View
OtherBestCompany.com3.0/53View
ThumbtackPortland, Oregon listing4.8/590View

Insight Pest Solutions 34 review profiles

Review profiles recorded for Insight Pest Solutions
Platform and scopeRatingReviewsSource
GoogleSeattle, Washington4.9/57,344View
GoogleFederal Way, Washington4.9/56,043View
GoogleTacoma, Washington4.9/55,721View
GooglePortland, Oregon4.9/55,400View
GoogleOlympia, Washington5.0/54,850View
GoogleVancouver, Washington4.9/54,353View
GooglePuyallup, Washington5.0/53,767View
GoogleEverett, Washington4.9/53,626View
GoogleBellevue, Washington4.9/52,760View
GoogleBremerton, Washington4.9/52,281View
GoogleSalem, Oregon4.9/52,273View
GoogleIdaho Falls, Idaho4.9/51,679View
GoogleBellingham, Washington4.9/51,629View
GoogleRedmond, Oregon4.9/51,538View
GoogleHillsboro, Oregon4.9/51,529View
GoogleRexburg, Idaho4.8/51,354View
GoogleOregon City, Oregon4.9/51,106View
GoogleTwin Falls, Idaho4.9/51,031View
GoogleGresham, Oregon4.9/51,007View
GooglePocatello, Idaho4.9/5872View
GoogleRichland, Washington4.8/5696View
GoogleMedford, Oregon4.8/5562View
GoogleDallas, Oregon5.0/5424View
GoogleSpokane, Washington4.8/5325View
GoogleCorvallis, Oregon4.9/5249View
GoogleAstoria, Oregon4.8/54View
GoogleBend, Oregon——View
BBBFederal Way, Washington headquarters profile1.77/535View
BirdeyeSeattle, Washington4.9/58,335View
HomeAdvisorFederal Way, Washington5.0/55View
ThumbtackTacoma, Washington5.0/5100View
Trustpilotnational profile3.6/5715View
BestCompanynational profile4.4/5962View
ComplaintsBoardnational profile2.6/540View

Better Business Bureau

Axiom Eco-Pest Control. Its BBB profile shows an A grade and 23 complaints in the last three years.

Insight Pest Solutions. Its BBB profile shows an A+ grade and 35 complaints in the last three years.

BBB records: Axiom Eco-Pest Control and Insight Pest Solutions
Axiom Eco-Pest ControlInsight Pest Solutions
BBB gradeA22, 23A+2, 5, 53, 54, +1
AccreditedYes, since 3/18/2010Yes, since 11/30/2022
Complaints, last 3 years2335
BBB customer reviews4.22/5 average from 168 reviews1.77/5 average from 35 reviews
Profile scopeNot recordedNot recorded
RetrievedOctober 11, 2026October 11, 2026
Profiles

Contract terms

Terms as recorded from the linked sources.

Axiom Eco-Pest Control 8 terms

  • Axiom said in a January 2026 BBB response that a customer’s agreement ran 18 months and that the term “is also printed in bold on the agreement near the consumers signature”.8

  • Several BBB complainants (2026) report a $299 early-cancellation charge.8

  • A BBB complainant’s sign-up notes (April 2025): $159 initial, $139 quarterly, 2-year contract, 30-day written notice to cancel. These are consumer-reported terms.8

  • A BBB complainant (April 2026) says service continues after the agreed term unless the customer calls during a specified window, and cancelling early triggered a $299 fee quote.8

  • Company FAQ does not state a cancellation fee; it tells customers to ask, before booking, what pricing or promotions apply and what cancellation or contract terms come with the plan.16

  • Guarantee: “Pest-Free Promise” covers free re-services between scheduled visits for covered pests.16

  • Thumbtack reviewer quote (March 2026, Washington): two-year term, $150 first visit, $125 per visit.17

  • Google reviewer (Central Point, Oregon) says the salesperson described a 6-month contract with no cancellation fee, but at cancellation it was 18 months.14

Insight Pest Solutions 9 terms

  • Pest Pro plan advertised ‘starting at $79/mo with 24 month agreement’ (Washington and Oregon site, also on Federal Way and Spokane pages).3

  • Mosquito & lawn pest control advertised starting at $99/mo (Washington and Oregon site); ‘Some services are provided on an as needed or seasonal basis.’3

  • Eastern Idaho page advertises general plan ‘STARTING AT $59/MONTH’ and mosquito ‘STARTING AT $39/MONTH*’ with ‘*12-Month Program’.11

  • Company says its signed agreements state an early-termination/cancellation fee: ‘Per the signed contract, a cancellation fee would still have applied even if we had received that email.’5

  • Service continues after the contract term ends until the customer cancels: ‘Once the customers contract is complete, we continue to service until we hear otherwise.’5

  • Example contract term cited by the company: ‘$49 per month for 18 months’ with quarterly visits.6

  • Example customer-reported early termination fee of $330 on a $69/month plan (waived in BBB resolution).5

  • Company says agreements include a free re-service guarantee: ‘detailing her initial payment, recurring monthly payments, contract length, and our free re-service guarantee.’5

  • Company says it records sales/agreement acceptance: ‘we have video documentation of her agreeing to the contract and acknowledging the cancellation fee.’8

Licensing and registrations

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Axiom Eco-Pest Control 10 records (Washington 4, Oregon 4, Idaho 2)

Licenses and registrations for Axiom Eco-Pest Control
StateAuthority and typeNumberStatusExpiresSource
WashingtonWSDA Pesticide LicensingCommercial Applicator company record: Axiom EPC Of Washington LLC, DBA Axiom Eco-Pest Control, UBI 605387173, site 14790 NE 95th St Redmond Washington 98052; 39 company-employed Commercial Operators; 44 ground equipment units94774 (Commercial Applicator, Christine M Winson)Renewed12/31/202624
WashingtonWSDA Pesticide LicensingCommercial Applicator company record: Axiom EPC of Oregon LLC, DBA Axiom Eco-Pest Control, UBI 604003454, site Milwaukie Oregon; 27 company-employed Commercial Operators; 33 ground equipment units94774 (Commercial Applicator, Christine M Winson)Renewed12/31/202624
OregonOregon Dept. of Agriculture (ODA) pesticide licensingCommercial Pesticide Operator: AXIOM EPC OF OREGON, LLC, DBA AXIOM ECO-PEST CONTROL, Milwaukie Oregon (Clackamas)AG-L1045132CPOActive31-DEC-2625
OregonOregon Secretary of State, Corporation DivisionDomestic LLC: AXIOM EPC OF OREGON LLC (registered 04-11-2016; member AXIOM ENTITIES LLC)1206176-91ACTNext renewal 04-11-20274
OregonOregon Secretary of State, Corporation DivisionAssumed Business Name AXIOM ECO-PEST CONTROL (registrant AXIOM EPC OF OREGON LLC)1509486-94ACTNext renewal 01-02-20272
OregonOregon Secretary of State, Corporation DivisionDomestic LLC: AXIOM ENTITIES LLC (formerly AXIOM ECO-PEST CONTROL, LLC); member Ben Kennard517264-96ACTNext renewal 04-30-20273
WashingtonWashington Secretary of State (via OpenCorporates mirror; CCFS blocked automated access)Washington Limited Liability Company: AXIOM EPC OF WASHINGTON LLC (certificate of formation 17 Jan 2024)605387173ActiveNot shown26
WashingtonWashington Secretary of State (via OpenCorporates mirror; CCFS blocked automated access)Foreign LLC registration: AXIOM EPC OF OREGON LLC (branch of the Oregon LLC)604003454ActiveNot shown27
IdahoIdaho Secretary of StateLimited Liability Company (D): Axiom EPC of Idaho LLC; mailing address Benjamin Kennard, 4252 SE International Way Ste J, Milwaukie Oregon; initial filing 02/19/20266669764Active-ExistingAR due 02/28/202728
IdahoIdaho State Dept. of Agriculture (ISDA) pesticide licensingProfessional applicator / pesticide business licenseNot shownNot verifiedNot shownsee record

Insight Pest Solutions 15 records (Washington 6, Oregon 6, Idaho 3)

Licenses and registrations for Insight Pest Solutions
StateAuthority and typeNumberStatusExpiresSource
WashingtonWSDA Pesticide LicensingCommercial Applicator license of the company’s designated CA (company: Insight Pest Solutions WA LLC, UBI 603281298; CA Ryan Craig Lym); endorsements Ornamental Insect and Disease, PCO Structural, PCO General; branch at 700 NW 42nd St #209 Seattle; 58 company-employed commercial operators listed94307Renewed12/31/202656
WashingtonWSDA Pesticide LicensingCommercial Applicator (company: Insight Pest Solutions Portland LLC, UBI 604598409, DBA Insight Pest Solutions Portland; CA Patrick Edward Brock); endorsements PCO Structural, PCO General, Vertebrate Pest; 16 commercial operators75460Renewed12/31/202656
WashingtonWSDA Pesticide LicensingCommercial Applicator (company: Insight Pest Control Tri-cities LLC, UBI 605834541; site 1333 Tapteal DR STE 106 Richland; mailing 33705 9th Ave S Federal Way; CA Patrick Edward Brock)75460Renewed12/31/202656
OregonOregon Dept. of Agriculture pesticide licensingCommercial Pesticide Operator — INSIGHT PEST SOLUTIONS WA (Federal Way Washington mailing; Salem Oregon location); IIHS General PestsAG-L1049220CPOActive31-DEC-2657
OregonOregon Dept. of Agriculture pesticide licensingCommercial Pesticide Operator — INSIGHT PEST SOLUTIONS PORTLAND LLC (Portland Oregon 97202); IIHS General & Structural Pests, Ornamental & Turf Insecticide & FungicideAG-L1068221CPOActive31-DEC-2657
OregonOregon Dept. of Agriculture pesticide licensingCommercial Pesticide Operator — INSIGHT PEST CONTROL TRI CITIES LLC (DBA INSIGHT PEST SOLUTIONS, Richland Washington)AG-L1098238CPOActive31-DEC-2657
IdahoIdaho State Dept. of Agriculture applicator licensingProfessional applicator (individual: Kelton Chapman, Rexburg Idaho; categories CO IP). ISDA lookup is person-only and does not name an employer; link to Insight is via the Idaho SOS filing for Insight Pest Control Idaho LLC, whose mailing address is ‘Kelton Chapman ... 325 S WOODRUFF AVE ... IDAHO FALLS’.85463Licensed (no status field shown)12/31/202758
WashingtonWashington Secretary of State (via OpenCorporates mirror; CCFS search did not load headless)Business registration — INSIGHT PEST SOLUTIONS WA, LLC (Washington limited liability company), registered address 33705 9TH AVE S, FEDERAL WAYUBI 603281298ActiveNot shown59
OregonOregon Secretary of State Business RegistryBusiness registration — INSIGHT PEST SOLUTIONS WA LLC, Oregon domestic LLC registered 07-05-2018; principal place of business 488 E Ellendale Ave, Dallas Oregon; member Ryan Lym; administratively dissolved 09-02-2021, reinstated 03-09-20231455933-98ACTnext renewal 07-05-202760
OregonOregon Secretary of State Business RegistryBusiness registration — INSIGHT PEST SOLUTIONS PORTLAND, LLC, foreign LLC (Washington), registered 03-27-2020; managers Tyler Wyman and Adrianna Green; mailing 33705 9th Ave S Federal Way; authority administratively revoked 05-27-2021, reinstated 06-22-20211658540-93ACTnext renewal 03-27-202761
OregonOregon Secretary of State Business RegistryBusiness registration — INSIGHT PEST SOLUTIONS LLC (Corvallis Oregon), registered agent Matthew Green; administratively dissolved 10-10-20242158408-93INANot shown62
IdahoIdaho Secretary of StateBusiness registration — Insight Pest Control Idaho LLC (Idaho LLC), filed 12/16/2022; registered agent Adrianna Green; mailing 325 S Woodruff Ave Ste 400, Idaho Falls5032499Active-ExistingAR due 12/31/202663
IdahoIdaho Secretary of StateBusiness registration — Insight Pest Control Tri-Cities LLC. (Idaho LLC), filed 03/04/2025; agent Adrianna Green6141283Active-ExistingAR due 03/31/202763
WashingtonWashington Dept. of Labor & Industries contractor registration (data.wa.gov)Construction contractor (General) — INSIGHT PEST SOLUTIONS WA LLC, principal Green, Matthew ErvinINSIGPS821PCEXPIREDOctober 11, 202464
WashingtonWashington Dept. of Labor & Industries contractor registration (data.wa.gov)Construction contractor (General) — RODENT GUARD PEST CONTROL LLC (same UBI 604723001 as former INSIGHT INSULATION LLC), principal GREEN, MATTHEW ERVIN; BBB lists Rodent Guard Pest Control LLC as a related business and a BBB complaint calls Rodent Guard ‘their affiliate company’RODENGP745DEACTIVEMarch 23, 202865

Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

Axiom Eco-Pest Control 5 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 11, 2026 · Complaint summaryUsed in complaint record

    Oregon, Washington and Idaho (BBB Great West + Pacific)

    BBB (Great West + Pacific, Milwaukie Oregon profile) shows 23 complaints in 3 years, 15 of them filed in the last 12 months. Recurring complaint themes: $299 early-cancellation charges, disputes over contract length (18 months vs. what was sold at the door), difficulty cancelling, door-to-door reps ignoring “No Soliciting” signs, and treatments seen as ineffective. Axiom responded to the complaints displayed; several were marked resolved.8

  • October 11, 2026 · Complaint summaryShown only

    Tennessee (national context)

    The Nashville, Tennessee branch (non-PNW) is rated B by BBB of Middle Tennessee with 37 complaints. It is BBB accredited since 4/29/2021.23

  • October 10, 2025 · Complaint summaryUsed in sales and contract fairness

    BBB Great West + Pacific

    BBB complainant (Oct 2025) disputes a $299 cancellation fee and says a door-to-door sale at their home in May 2024 came without the written three-day cancellation notice and forms that, in the complainant’s view, the federal Cooling-Off Rule requires. Axiom responded that the agreement was reviewed by phone and emailed the same day, that the exception does not apply after more than a year of service, and that the balance is due. This is a consumer allegation, not a finding.9

  • June 7, 2018 · PermitShown only

    Oregon

    Oregon SOS administratively dissolved Axiom EPC of Oregon LLC on 06-07-2018 and reinstated it on 08-23-2018. This was a registry compliance lapse, not an enforcement action.4

  • October 5, 2016 · LawsuitShown only

    US District Court, D. Oregon

    Hays v. Axiom Entities LLC, No. 3:16-cv-01942 (D. Or.). Two plaintiffs sued Axiom Entities LLC and Axiom EPC of Oregon LLC under the Fair Labor Standards Act (nature of suit: 710 Labor: Fair Standards). On May 18, 2017 the court approved a settlement as “a fair and reasonable resolution of a bona fide dispute under the FLSA” and dismissed the case with prejudice. A settlement exhibit was filed under seal, so the amount is not public. The complaint PDF is a scanned image and could not be read, so the specific wage allegations are not recorded.29

Insight Pest Solutions 6 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 11, 2026 · Complaint summaryUsed in complaint record

    BBB Great West + Pacific

    BBB headquarters profile (Federal Way) lists 35 complaints in the last 3 years and 16 in the last 12 months; most concern contract terms/cancellation fees from door-to-door or phone sales, and billing after cancellation. The company responded to all complaints read.5

  • October 5, 2026 · LawsuitShown only

    W.D. Wash. (federal)

    Federal civil case Madden-Jones v. Insight Pest Solutions WA LLC, No. 2:26-cv-03771, filed Oct. 5, 2026 in the U.S. District Court for the Western District of Washington. The docket lists a complaint (Oct. 5, 2026) and a summons issued and a Case/IFP deficiency letter (both Oct. 6, 2026). The complaint text is not publicly viewable on CourtListener, so the nature of the claims is unknown.66

  • March 16, 2026 · Complaint summaryUsed in sales and contract fairness

    BBB (location redacted)

    BBB complaint: a homeowner said company door knockers kept knocking despite a ‘do not knock’ / no-solicitation sign and asked to be placed on a no-knock list; company took the address for the area manager; marked Resolved.5

  • August 22, 2025 · Complaint summaryUsed in sales and contract fairness

    BBB (location redacted)

    BBB complaint alleging a man on a segway claiming to work for the company solicited on private property and in no-soliciting areas; complainant said local police had been informed. Company said it had no other complaints or police contact and passed it to management.7

  • October 11, 2024 · PermitShown only

    Washington Dept. of Labor & Industries

    Washington L&I construction contractor registration INSIGPS821PC for Insight Pest Solutions WA LLC shows status EXPIRED (expiration October 11, 2024). Not a pesticide license; relevant only if the company performs construction-type work (e.g., crawlspace/insulation) under this entity. An affiliated entity, Rodent Guard Pest Control LLC, holds an ACTIVE registration.64

  • February 9, 2024 · EnforcementShown only

    Maine Board of Pesticides Control (Maine; not PNW)

    Maine Board of Pesticides Control consent agreement with Insight Pest Solutions Maine, LLC (Falmouth, Maine) over commercial pesticide applications made in 2022 by applicators not properly licensed: the board’s summary counts 1,000 violations (95 applications by applicators neither certified nor licensed, 905 by applicators certified but not licensed with the company). The board approved the consent agreement unanimously at its Feb. 9, 2024 meeting (draft minutes); $40,000 of the penalty was waived unless another violation occurs within five years. The total penalty amount is in a scanned attachment that was not readable. SCOPE: a separate Insight-brand entity (owner/CEO named as Thomas Flaherty), not the PNW operator owned by Matthew and Adrianna Green and not its parent; recorded for brand context only.67, 68

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