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Axiom Eco-Pest Control vs. Croach Pest Control

Two craftsman porches side by side, one with a green door and one with a terracotta door, each with a blank checklist on a clipboard.

By the Handshake Research Desk

Axiom Eco-Pest Control ranks #5 and Croach Pest Control ranks #7 in our Pacific Northwest pest control rankings, with Handshake Scores of 7.9 and 7.7 out of 10. Both have locations on file in Washington, Oregon and Idaho.

This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.

At a glance

Ranked #5

Axiom Eco-Pest Control7.9/10

Handshake Score. #5 in Pacific Northwest pest control

Ranked #7

Croach Pest Control7.7/10

Handshake Score. #7 in Pacific Northwest pest control

Axiom Eco-Pest Control and Croach Pest Control at a glance
Axiom Eco-Pest ControlCroach Pest Control
Rank#5 in Pacific Northwest pest control#7 in Pacific Northwest pest control
ConfidenceHighMedium
Provisional scoreNoNo
Door-to-door salesYes7, 8, 9, 10, +5Yes10, 11, 12, 13, +4
OwnershipIndependentParent: Axiom Entities LLC (Oregon; member Ben Kennard)3, 4, 5Independent6, 9
HeadquartersMilwaukie, Oregon3Hayden, Idaho6, 7, 8
States on fileWashington, Oregon and Idaho4 locationsWashington, Oregon and Idaho11 locations
Record verifiedOctober 11, 2026October 11, 2026

Our research

How they score

The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.

Handshake Score factors: Axiom Eco-Pest Control and Croach Pest Control
Axiom Eco-Pest ControlCroach Pest Control
Customer satisfaction 35%8.78.7
Tied on customer satisfaction (8.7 each).
Complaint record 10%8.510.0
Croach Pest Control scores higher on complaint record (10.0 vs. 8.5).
Sales and contract fairness 15%2.04.5
Croach Pest Control scores higher on sales and contract fairness (4.5 vs. 2.0).
Licensing and compliance 15%10.09.0
Axiom Eco-Pest Control scores higher on licensing and compliance (10.0 vs. 9.0).
Legal and regulatory record 15%10.010.0
Tied on legal and regulatory record (10.0 each).
Handshake Score7.9/107.7/10
Axiom Eco-Pest Control has the higher Handshake Score (7.9 vs. 7.7).

Workplace

We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).

Workplace scores: Axiom Eco-Pest Control and Croach Pest Control
Axiom Eco-Pest ControlCroach Pest Control
Workplace score7.35.5
Axiom Eco-Pest Control has the higher workplace score (7.3 vs. 5.5).

Review platforms

Google figures cover each company’s Pacific Northwest listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.

Google reviews: Axiom Eco-Pest Control and Croach Pest Control
Axiom Eco-Pest ControlCroach Pest Control
Google listings in the PNW411
Google reviews11,7948,286
Google average4.84.9

Axiom Eco-Pest Control 10 review profiles

Review profiles recorded for Axiom Eco-Pest Control
Platform and scopeRatingReviewsSource
GooglePortland, Oregon4.8/59,758View
GoogleRedmond, Washington4.7/51,495View
GoogleGarden City, Idaho4.4/5314View
GoogleCentral Point, Oregon4.6/5227View
BBBMilwaukie/Portland, Oregon4.22/5168View
HomeAdvisorMilwaukie/Portland, Oregon4.8/5258View
ThumbtackRedmond, Washington listing4.8/575View
FacebookPortland/Vancouver/Salem page—499View
OtherBestCompany.com3.0/53View
ThumbtackPortland, Oregon listing4.8/590View

Croach Pest Control 22 review profiles

Review profiles recorded for Croach Pest Control
Platform and scopeRatingReviewsSource
GoogleBoise, Idaho4.9/51,617View
GooglePost Falls, Idaho4.9/51,477View
GoogleBeaverton, Oregon4.9/51,404View
GoogleMukilteo, Washington4.9/51,270View
GoogleSumner, Washington4.9/51,129View
GoogleHayden, Idaho4.9/5497View
GoogleKirkland, Washington4.4/5406View
GoogleTacoma, Washington4.8/5252View
GoogleMount Vernon, Washington4.5/5108View
GoogleWashington service-area listing4.8/568View
GoogleIdaho service-area listing4.6/558View
BBBHayden, Idaho HQ profile2.5/56View
HomeAdvisor / AngiMukilteo, Washington4.6/5190View
HomeAdvisor / AngiBeaverton, Oregon4.3/582View
Trustpilotnational profile3.2/51View
Facebooknational page—11View
BestCompanynational profile4.5/5170View
Washington Consumers' CheckbookKirkland, Washington—44View
Trustindex (aggregator)national profile4.9/515,038View
Trustburnnational profile4.1/510View
Experience.comMukilteo, Washington—0View
Othernational profile1.4/53View

Better Business Bureau

Axiom Eco-Pest Control. Its BBB profile shows an A grade and 23 complaints in the last three years.

Croach Pest Control. Its company-wide BBB profile shows an A- grade and 13 complaints in the last three years.

BBB records: Axiom Eco-Pest Control and Croach Pest Control
Axiom Eco-Pest ControlCroach Pest Control
BBB gradeA22, 23A-6
AccreditedYes, since 3/18/2010No
Complaints, last 3 years2313
BBB customer reviews4.22/5 average from 168 reviews2.5/5 average from 6 reviews
Profile scopeNot recordedNot recorded
RetrievedOctober 11, 2026October 11, 2026
Profiles

Contract terms

Terms as recorded from the linked sources.

Axiom Eco-Pest Control 8 terms

  • Axiom said in a January 2026 BBB response that a customer’s agreement ran 18 months and that the term “is also printed in bold on the agreement near the consumers signature”.8

  • Several BBB complainants (2026) report a $299 early-cancellation charge.8

  • A BBB complainant’s sign-up notes (April 2025): $159 initial, $139 quarterly, 2-year contract, 30-day written notice to cancel. These are consumer-reported terms.8

  • A BBB complainant (April 2026) says service continues after the agreed term unless the customer calls during a specified window, and cancelling early triggered a $299 fee quote.8

  • Company FAQ does not state a cancellation fee; it tells customers to ask, before booking, what pricing or promotions apply and what cancellation or contract terms come with the plan.16

  • Guarantee: “Pest-Free Promise” covers free re-services between scheduled visits for covered pests.16

  • Thumbtack reviewer quote (March 2026, Washington): two-year term, $150 first visit, $125 per visit.17

  • Google reviewer (Central Point, Oregon) says the salesperson described a 6-month contract with no cancellation fee, but at cancellation it was 18 months.14

Croach Pest Control 10 terms

  • 12-month service agreement required (company FAQ).18

  • Service agreement starts with two back-to-back services in the first two consecutive months, then the calendar schedule on the contract.19

  • Binding arbitration clause (AAA Commercial Arbitration Rules) and liability capped at amounts paid.19

  • If customer is not home on service day, Croach services the exterior and charges the normal service charge.19

  • Late payment over 30 days: service can be discontinued, collection costs/attorney fees and interest ‘at the highest legal rate’.19

  • No guarantee of complete elimination of pests.19

  • Croach states its standard agreement is five services per year with a $200 early termination fee (business response to a BBB complaint).10

  • Croach states the early cancellation fee applies regardless of the reason for cancellation (business response, 09/19/2025).10

  • A customer reported a $489 cancellation fee bill (BBB complaint 09/17/2025); another reported being told cancelling would cost 75% of the $150 fee (BBB review 05/11/2026); a Trustpilot reviewer reported being quoted a ‘$300+’ cancellation fee.10

  • Monthly billing available; recurring visits monthly, bi-monthly or quarterly.18

Licensing and registrations

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Axiom Eco-Pest Control 10 records (Washington 4, Oregon 4, Idaho 2)

Licenses and registrations for Axiom Eco-Pest Control
StateAuthority and typeNumberStatusExpiresSource
WashingtonWSDA Pesticide LicensingCommercial Applicator company record: Axiom EPC Of Washington LLC, DBA Axiom Eco-Pest Control, UBI 605387173, site 14790 NE 95th St Redmond Washington 98052; 39 company-employed Commercial Operators; 44 ground equipment units94774 (Commercial Applicator, Christine M Winson)Renewed12/31/202624
WashingtonWSDA Pesticide LicensingCommercial Applicator company record: Axiom EPC of Oregon LLC, DBA Axiom Eco-Pest Control, UBI 604003454, site Milwaukie Oregon; 27 company-employed Commercial Operators; 33 ground equipment units94774 (Commercial Applicator, Christine M Winson)Renewed12/31/202624
OregonOregon Dept. of Agriculture (ODA) pesticide licensingCommercial Pesticide Operator: AXIOM EPC OF OREGON, LLC, DBA AXIOM ECO-PEST CONTROL, Milwaukie Oregon (Clackamas)AG-L1045132CPOActive31-DEC-2625
OregonOregon Secretary of State, Corporation DivisionDomestic LLC: AXIOM EPC OF OREGON LLC (registered 04-11-2016; member AXIOM ENTITIES LLC)1206176-91ACTNext renewal 04-11-20274
OregonOregon Secretary of State, Corporation DivisionAssumed Business Name AXIOM ECO-PEST CONTROL (registrant AXIOM EPC OF OREGON LLC)1509486-94ACTNext renewal 01-02-20272
OregonOregon Secretary of State, Corporation DivisionDomestic LLC: AXIOM ENTITIES LLC (formerly AXIOM ECO-PEST CONTROL, LLC); member Ben Kennard517264-96ACTNext renewal 04-30-20273
WashingtonWashington Secretary of State (via OpenCorporates mirror; CCFS blocked automated access)Washington Limited Liability Company: AXIOM EPC OF WASHINGTON LLC (certificate of formation 17 Jan 2024)605387173ActiveNot shown26
WashingtonWashington Secretary of State (via OpenCorporates mirror; CCFS blocked automated access)Foreign LLC registration: AXIOM EPC OF OREGON LLC (branch of the Oregon LLC)604003454ActiveNot shown27
IdahoIdaho Secretary of StateLimited Liability Company (D): Axiom EPC of Idaho LLC; mailing address Benjamin Kennard, 4252 SE International Way Ste J, Milwaukie Oregon; initial filing 02/19/20266669764Active-ExistingAR due 02/28/202728
IdahoIdaho State Dept. of Agriculture (ISDA) pesticide licensingProfessional applicator / pesticide business licenseNot shownNot verifiedNot shownsee record

Croach Pest Control 15 records (Washington 7, Oregon 4, Idaho 4)

Licenses and registrations for Croach Pest Control
StateAuthority and typeNumberStatusExpiresSource
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP)99029 (designated Commercial Applicator Ian Frazier)Renewed12/31/202638
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP and TJW Croach LLC)84548 (designated Commercial Applicator Michele Cruzat)Renewed12/31/202639
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for Croach NW LLC)96949 (designated Commercial Applicator Donald Martin Lynd)Renewed12/31/202640
WashingtonWSDA Pesticide LicensingCommercial Applicator / Commercial Operator / Structural Pest Inspector (individual)65377Commercial Applicator: Invalid; Commercial Operator: Renewed (12/31/2026), ‘not employed by any company’Not shown41, 42
OregonOregon Department of Agriculture (pesticide licensing)Commercial Pesticide Operator (TJW CROACH LLC dba CROACH)AG-L1043809CPOActive31-DEC-2643
OregonOregon Department of Agriculture (pesticide licensing)Commercial Pesticide Applicator (individual; ODA record does not show employer)AG-L0167886CPAActive31-DEC-2643
IdahoIdaho State Department of Agriculture (applicator licensing)Professional applicator (categories CO IP OP PH), individual: Donald Lynd, Spokane Washington59863Listed (record shows expiration 12/31/2027; 0 of 16 CE credits)12/31/202744, 45
IdahoIdaho State Department of Agriculture (applicator licensing)57670 and 88390 (as advertised)ISDA lookup returned ‘No Active licenses found’ for both numbersNot shown46, 47
WashingtonWashington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (dba PEST FREE; parent T J CROACH LLP; UBI 602 900 640)PESTFF*894K4Active02/28/202848
WashingtonWashington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (CROACH NW LLC; UBI 604 089 345)CROACNL742DRActive03/19/202849
OregonOregon Construction Contractors BoardCCB contractor license (TJW CROACH LLC)254243ActiveNot shown50
IdahoIdaho Secretary of StateBusiness registration: TJ CROACH LLP (Limited Liability Partnership, Idaho)0000012573Active-Existing, Good StandingAR due 01/31/20277
IdahoIdaho Secretary of StateBusiness registration: Croach ID LLC (Idaho LLC)0003747873Active-ExistingAR due 01/31/20273
OregonOregon Secretary of StateBusiness registration: TJW CROACH LLC (foreign LLC, home jurisdiction Washington)853204-98ACT (Active); next renewal 04-30-202704-30-20274
WashingtonWashington Secretary of State (via OpenCorporates mirror)Washington registrations: T J CROACH LLP, CROACH NW LLC, TJW CROACH LLC602900640 / 604089345 / 603202164Active per OpenCorporates mirror (not verified on Washington CCFS)Not shown51, 52, 53, +1

Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

Axiom Eco-Pest Control 5 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 11, 2026 · Complaint summaryUsed in complaint record

    Oregon, Washington and Idaho (BBB Great West + Pacific)

    BBB (Great West + Pacific, Milwaukie Oregon profile) shows 23 complaints in 3 years, 15 of them filed in the last 12 months. Recurring complaint themes: $299 early-cancellation charges, disputes over contract length (18 months vs. what was sold at the door), difficulty cancelling, door-to-door reps ignoring “No Soliciting” signs, and treatments seen as ineffective. Axiom responded to the complaints displayed; several were marked resolved.8

  • October 11, 2026 · Complaint summaryShown only

    Tennessee (national context)

    The Nashville, Tennessee branch (non-PNW) is rated B by BBB of Middle Tennessee with 37 complaints. It is BBB accredited since 4/29/2021.23

  • October 10, 2025 · Complaint summaryUsed in sales and contract fairness

    BBB Great West + Pacific

    BBB complainant (Oct 2025) disputes a $299 cancellation fee and says a door-to-door sale at their home in May 2024 came without the written three-day cancellation notice and forms that, in the complainant’s view, the federal Cooling-Off Rule requires. Axiom responded that the agreement was reviewed by phone and emailed the same day, that the exception does not apply after more than a year of service, and that the balance is due. This is a consumer allegation, not a finding.9

  • June 7, 2018 · PermitShown only

    Oregon

    Oregon SOS administratively dissolved Axiom EPC of Oregon LLC on 06-07-2018 and reinstated it on 08-23-2018. This was a registry compliance lapse, not an enforcement action.4

  • October 5, 2016 · LawsuitShown only

    US District Court, D. Oregon

    Hays v. Axiom Entities LLC, No. 3:16-cv-01942 (D. Or.). Two plaintiffs sued Axiom Entities LLC and Axiom EPC of Oregon LLC under the Fair Labor Standards Act (nature of suit: 710 Labor: Fair Standards). On May 18, 2017 the court approved a settlement as “a fair and reasonable resolution of a bona fide dispute under the FLSA” and dismissed the case with prejudice. A settlement exhibit was filed under seal, so the amount is not public. The complaint PDF is a scanned image and could not be read, so the specific wage allegations are not recorded.29

Croach Pest Control 7 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 11, 2026 · Complaint summaryUsed in complaint record

    BBB Great West + Pacific

    BBB HQ profile (Hayden, Idaho; covers corporate-owned locations, including non-PNW branches): 13 complaints in 3 years, 3 in the last 12 months. The most common published complaint is a disputed early-cancellation fee after sign-up ($200 in several cases; one $489 bill). Several complaints describe door-to-door sales, and some say reps told customers they could cancel any time. Others concern missed or incomplete service.10

  • October 11, 2026 · Complaint summaryShown only

    Washington

    Washington L&I contractor records for PEST FREE (T J CROACH LLP) and CROACH NW LLC show no license violations, no lawsuits against the bond, no L&I tax debts and no workplace safety inspections in the prior 6 years.48

  • October 11, 2026 · Complaint summaryShown only

    Oregon

    Oregon CCB record for TJW CROACH LLC shows no complaints, no civil penalties or sanctions, and no administrative suspensions in the past 10 years.50

  • June 16, 2026 · Complaint summaryShown only

    BBB (location not stated)

    BBB complaint (filed by the customer’s child): a door-to-door rep allegedly initiated an unauthorized $150 Zelle transfer into the customer’s father’s bank account to secure the sale; Croach later adjusted the account to a zero balance and closed it.10

  • August 5, 2025 · Complaint summaryShown only

    BBB / Kirkland, Washington

    BBB complaint (resolved): sales rep and supervisor promised a referral deal (4 referrals = 1 free year) outside Croach’s standard program; Croach acknowledged ‘a commitment was made by one of our representatives’ and said it would honor it. The same story appears as a 1-star review on the Kirkland, Washington Google listing.10

  • December 13, 2023 · Complaint summaryShown only

    State AG (name redacted on BBB; quoted letter cites RCW 42.56, Washington)

    BBB complaint over a $200 cancellation fee and an account sent to collections. Croach’s 01/09/2024 response says the state AG (name redacted by BBB) closed the complaint through its informal resolution process; the quoted closing letter is addressed to ‘Croach NW’ and cites RCW 42.56 (Washington’s Public Records Act). The consumer rejected the response and said they were reopening the case.11

  • July 1, 2021 · PermitShown only

    Oregon

    Oregon SOS administratively revoked TJW CROACH LLC’s authority to transact business in Oregon on 06-28-2018 and 07-01-2021 (reason not stated on the record); reinstated 01-14-2021 and 12-17-2024. Now active.4

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