Pointe Pest Control vs. Croach Pest Control

Ongoing service auto-continues after the first year until the customer cancels.¹⁰

Billing is per service at time of service; details are in the individual contract.¹⁰

Discount offered for paying a year in advance.¹⁰

Termite and bed bug work is not in regular service; separate inspection and agreement.¹⁰

One-time services are not recommended; typical plan is quarterly.¹⁰

Quarterly home program with free return visits between services (company page).¹⁵

Guarantee: free re-service, then refund of last service payment if problem persists.¹⁰

Promotional price: $31 initial general pest control service in October 2026 (company Instagram feed embedded on site).¹⁶

No public price list; quote only after inspection. Third-party reviewer notes contract/cancellation-fee terms are not published.¹⁷

Two BBB complainants (Sept 2024, June 2026) say written or online cancellation was not accepted and they were told to phone; one says she was then referred to a salesperson.¹⁸

Company-stated early termination fee of $95 on the 12-month plan (company reply on Angi, Moses Lake branch listing, June/July 2017, before the 2023 PestCo acquisition). The reply says customers choose between a single treatment and a 12-month plan, and the fee clause is printed above the signature line and repeated in the contract’s Terms and Conditions.¹⁹

Two independent first-hand reports of a $95 cancellation fee on PNW branch listings: a customer of the Spokane branch (Angi Pasco listing, April 2013) says he was told by phone that the only way to cancel ‘per the signed agreement’ was to pay $95; a Moses Lake-listing customer (June 2017) says that, after being told at sign-up they could cancel any time, they were told of the $95 fee when they asked to cancel (the reviewer adds that the fee is in the contract). Both reports predate the 2023 PestCo acquisition.^{14, 19}

The website Terms of Use (PestCo, effective 7/20/2023) require binding AAA arbitration and an individual-only (no class) basis for disputes ‘relating to the application, interpretation, implementation or validity of these Terms’, with Delaware law and St. Louis venue. These terms govern use of the website; no source shows whether the residential service agreement has an arbitration clause.²⁰

October 11, 2026 · Complaint summaryUsed in complaint record

BBB Great West + Pacific

BBB shows 11 complaints in the last 3 years and 5 filed in the last 12 months on the Post Falls HQ profile (covers corporate-owned locations). Of the 10 complaints with visible text, statuses were 6 Resolved and 4 Answered.¹⁸

August 12, 2021 · EnforcementShown only

Washington (Labor & Industries)

Washington L&I contractor record for POINTE PEST CONTROL ID LLC shows two electrical citations issued 08/12/2021 in Liberty Lake (EREIF00758: failing to obtain and post an electrical work permit; EREIF00759: failing to request an inspection on time), $250 each, both ‘Satisfied’. The same record shows no workplace safety and health inspections, no lawsuits against the bond and no L&I tax debts in the previous 6 years.⁷¹

November 29, 2018 · PermitShown only

Oregon

Oregon SOS record for the Idaho LLC shows an administrative revocation of authority (11-29-2018) followed by reinstatement (09-12-2019). Registration is currently active.⁶⁷

June 13, 2017 · Complaint summaryShown only

Oregon (Department of Justice)

Oregon DOJ consumer-complaint data (dataset covers complaints opened January 4, 2017 to December 31, 2019) lists 3 complaints naming POINTE PEST CONTROL: FF3780-17 (opened June 13, 2017, Albany Oregon address, description ‘Under 30’, closed ‘Voluntarily Resolved’); FF0485-18 (February 2, 2018, Liberty Lake Washington address, ‘Failed to fulfill contract’, ‘Partially Resolved’); FF2862-18 (May 25, 2018, ‘Service quality lower than what the complainant ordered or expected’, ‘Information Only’). These are consumer contacts, not findings or enforcement. Three other rows matching ‘POINTE’ are unrelated apartments and an assisted-living facility.^{72, 73}

Date not recorded · PermitShown only

Oregon

Oregon CCB license 221255: no complaints (claims) and no civil penalties/sanctions in past 10 years; $0 unpaid claims and penalties. CCB answers ‘Yes’ to whether it ever administratively suspended the contractor for lack of bond/insurance (no date or details shown).⁶⁶

Date not recorded · EnforcementShown only

Oregon (ODA)

No record found: the Oregon Dept. of Agriculture ‘Pesticide violations and penalties’ dataset (377 records, September 6, 2023 to June 29, 2026) has no party matching ‘POINTE’.⁷⁴

Date not recorded · PermitShown only

Oregon (Construction Contractors Board)

Oregon CCB 221255 bond and insurance history. Bonds: the Merchants Bonding bond effective 1/13/2022 shows a ‘Suspend Date’ of 1/1/2023 and was cancelled 8/2/2023, before license expiration; the next bond (Travelers) took effect 1/23/2024; that bond shows suspend and cancellation dates of 10/19/2025; the current Travelers bond took effect 12/17/2025. The earlier Merchants rows also carry ‘Suspend Date’ entries (1/1/2020, 1/1/2021, 1/1/2022) with no cancellation, so that column alone does not show a suspension. Liability insurance: the Imperium policy ended 1/1/2023 and the next policy (Everest) began 1/31/2023; the current policy (Republic Vanguard) runs to 1/31/2027. CCB does not say which period its ‘Yes’ to a past administrative suspension for lack of bond/insurance covers, so these gaps are recorded as the history pages show them, not as confirmed suspension periods.^{75, 76}