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Cascade Pest Control vs. Croach Pest Control

Two craftsman porches side by side, one with a green door and one with a terracotta door, each with a blank checklist on a clipboard.

By the Handshake Research Desk

Cascade Pest Control ranks #1 and Croach Pest Control ranks #9 in our Pacific Northwest pest control rankings, with Handshake Scores of 9.6 and 8.4 out of 10. Both have locations on file in Washington and Idaho. Croach Pest Control also has locations in Oregon.

This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.

At a glance

Ranked #1

Cascade Pest Control9.6/10

Handshake Score. #1 in Pacific Northwest pest control

Ranked #9

Croach Pest Control8.4/10

Handshake Score. #9 in Pacific Northwest pest control

Cascade Pest Control and Croach Pest Control at a glance
Cascade Pest ControlCroach Pest Control
Rank#1 in Pacific Northwest pest control#9 in Pacific Northwest pest control
ConfidenceMediumMedium
Provisional scoreNoNo
Door-to-door salesNot found7, 10Yes10, 11, 12, 13, +4
OwnershipIndependent6, 7, 8Independent6, 9
HeadquartersSnohomish, Washington2, 3, 4Hayden, Idaho6, 7, 8
States on fileWashington and Idaho5 locationsWashington, Oregon and Idaho11 locations
Record verifiedOctober 13, 2026October 11, 2026

Our research

How they score

The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.

Handshake Score factors: Cascade Pest Control and Croach Pest Control
Cascade Pest ControlCroach Pest Control
Customer satisfaction 30%9.38.7
Cascade Pest Control scores higher on customer satisfaction (9.3 vs. 8.7).
Complaint record 20%10.010.0
Tied on complaint record (10.0 each).
Sales and contract fairness 20%9.54.5
Cascade Pest Control scores higher on sales and contract fairness (9.5 vs. 4.5).
Licensing and compliance 15%9.09.0
Tied on licensing and compliance (9.0 each).
Legal and regulatory record 15%10.010.0
Tied on legal and regulatory record (10.0 each).
Handshake Score9.6/108.4/10
Cascade Pest Control has the higher Handshake Score (9.6 vs. 8.4).

Workplace

We rate how companies treat employees separately, from employee-review sites, and keep it out of the Handshake Score. A workplace score is shown only when there are at least 20 employee reviews on file.

Workplace scores: Cascade Pest Control and Croach Pest Control
Cascade Pest ControlCroach Pest Control
Workplace scoreN/A5.5
Croach Pest Control has a workplace score of 5.5; Cascade Pest Control isn’t rated.

Review platforms

Google figures cover each company’s Pacific Northwest listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.

Google reviews: Cascade Pest Control and Croach Pest Control
Cascade Pest ControlCroach Pest Control
Google listings in the PNW1011
Google reviews3,2808,286
Google average4.94.9

Cascade Pest Control 15 review profiles

Review profiles recorded for Cascade Pest Control
Platform and scopeRatingReviewsSource
GoogleSnohomish, Washington4.9/51,107View
GoogleSeattle, Washington4.9/5854View
GoogleWashington service-area listing4.8/5587View
GoogleBellevue, Washington4.9/5576View
GoogleBoise, Idaho5.0/563View
GoogleAnacortes, Washington5.0/545View
GoogleWashington service-area listing5.0/532View
GoogleWashington service-area listing5.0/58View
GoogleWashington service-area listing5.0/57View
GoogleWashington service-area listing5.0/51View
BBBSnohomish, Washington—0View
Puget Sound Consumers' CheckbookBellevue, Washington73% gave a “superior” overall rating; Prices 123% higher than average—185View
Facebookcompany page94% recommend (32 reviews)—32View
Experience.comBothell, Washington4.5/52View
GuildQualityBoise, Idaho—0View

Croach Pest Control 22 review profiles

Review profiles recorded for Croach Pest Control
Platform and scopeRatingReviewsSource
GoogleBoise, Idaho4.9/51,617View
GooglePost Falls, Idaho4.9/51,477View
GoogleBeaverton, Oregon4.9/51,404View
GoogleMukilteo, Washington4.9/51,270View
GoogleSumner, Washington4.9/51,129View
GoogleHayden, Idaho4.9/5497View
GoogleKirkland, Washington4.4/5406View
GoogleTacoma, Washington4.8/5252View
GoogleMount Vernon, Washington4.5/5108View
GoogleWashington service-area listing4.8/568View
GoogleIdaho service-area listing4.6/558View
BBBHayden, Idaho HQ profile2.5/56View
HomeAdvisor / AngiMukilteo, Washington4.6/5190View
HomeAdvisor / AngiBeaverton, Oregon4.3/582View
Trustpilotnational profile3.2/51View
Facebooknational page—11View
BestCompanynational profile4.5/5170View
Washington Consumers' CheckbookKirkland, Washington—44View
Trustindex (aggregator)national profile4.9/515,038View
Trustburnnational profile4.1/510View
Experience.comMukilteo, Washington—0View
Othernational profile1.4/53View

Better Business Bureau

Cascade Pest Control. Its BBB profile shows an A+ grade and 0 complaints in the last three years.

Croach Pest Control. Its company-wide BBB profile shows an A- grade and 13 complaints in the last three years.

BBB records: Cascade Pest Control and Croach Pest Control
Cascade Pest ControlCroach Pest Control
BBB gradeA+6A-6
AccreditedNoNo
Complaints, last 3 years013
BBB customer reviewsNo reviews2.5/5 average from 6 reviews
Profile scopeNot recordedNot recorded
RetrievedOctober 11, 2026October 11, 2026
Profiles

Contract terms

Terms as recorded from the linked sources.

Cascade Pest Control 11 terms

  • Main plan ‘Cascade Complete Care’ is ongoing service at monthly, bi-monthly or quarterly visits; ‘Cascade Green Complete Care’ is a monthly organic service. Both include an initial treatment plus ongoing maintenance.11

  • Company guarantee (‘Complete Service Warranty’): re-service at no charge if targeted pests significantly breach defenses between scheduled services (company claim).11

  • Monthly service is required for rodent protection in post-and-pier homes, including mobile homes.11

  • Consumers’ Checkbook (Puget Sound) price comparison puts Cascade’s prices well above the area average.12

  • One Google reviewer mentions a 90-day warranty included in a one-time package (customer report, not published company terms). Separately, a 2-star Google reviewer on the Seattle listing said the company would not return for an ant problem without a monthly contract (see the Seattle review excerpts).9

    Review by ‘Nicolas D.’ (Google, Snohomish listing per research-time capture). During verification Google Maps served a limited view that did not show this review, so the source is the Google-review widget on the company homepage, where the same review text appears.

  • Company’s published service-agreement Terms and Conditions (My Service page, ‘Last Updated 6/23/23’): recurring (maintenance) service continues until either party cancels with 30 days’ written notice by USPS or email; the client pays in full for any service not rescheduled with 24 hours’ notice. No minimum term and no early-cancellation fee appear in the published payment and cancellation terms.13

    The terms sit in collapsed <details> panels; the cached copy was read with the panels opened. The page index still says ‘[Currently being updated May/June 2023]’. Signed customer agreements were not seen. The same section also says to ‘See specific Cascade agreement’s definitions and limitations of warranty’ and that service-specific terms (e.g. original pricing, target pests) are set per agreement. Verifier re-check October 13, 2026: all quoted terms confirmed verbatim in the raw HTML of a fresh capture.

  • Published terms: on rodent bait-station accounts, a $75 bait-station retrieval fee applies on cancellation unless the stations can be collected at the final service.13

  • Published terms: accounts unpaid after 30 days get a $30 late charge (plus a $30 NSF fee for returned checks and reasonable collection costs); a past-due account is put on hold, which also blocks warranty visits.13

  • Published re-treatment warranty conditions: service maintained without interruption over the previous 4 months, the company’s recommendations followed (e.g. exclusion work for rodent accounts), and the account current. Quarterly plans are ‘normally without warranty’; skipping a service suspends the warranty.13

  • The My Service page’s cancellation section tells customers to call the office to cancel and offers suspending service for up to 6 months instead. The formal terms on the same page require 30 days’ written notice (USPS or email), so the two instructions differ.13

  • Company blog post on Boise/Treasure Valley pest-control costs (pricing ‘as per September 2026’). The ranges are the company’s survey of local Boise-area companies, and the post says Cascade’s prices fall within them (company statement): initial setup for ants and spiders $150-$320; initial rodent setup $150-$425 for most homes; ongoing bi-monthly or quarterly service $120-$150 per visit (for a home up to 3,000 sq ft); one-time home pest service $150-$430.14

Croach Pest Control 10 terms

  • 12-month service agreement required (company FAQ).18

  • Service agreement starts with two back-to-back services in the first two consecutive months, then the calendar schedule on the contract.19

  • Binding arbitration clause (AAA Commercial Arbitration Rules) and liability capped at amounts paid.19

  • If customer is not home on service day, Croach services the exterior and charges the normal service charge.19

  • Late payment over 30 days: service can be discontinued, collection costs/attorney fees and interest ‘at the highest legal rate’.19

  • No guarantee of complete elimination of pests.19

  • Croach states its standard agreement is five services per year with a $200 early termination fee (business response to a BBB complaint).10

  • Croach states the early cancellation fee applies regardless of the reason for cancellation (business response, 09/19/2025).10

  • A customer reported a $489 cancellation fee bill (BBB complaint 09/17/2025); another reported being told cancelling would cost 75% of the $150 fee (BBB review 05/11/2026); a Trustpilot reviewer reported being quoted a ‘$300+’ cancellation fee.10

  • Monthly billing available; recurring visits monthly, bi-monthly or quarterly.18

Licensing and registrations

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Cascade Pest Control 9 records (Washington 5, Idaho 4)

Licenses and registrations for Cascade Pest Control
StateAuthority and typeNumberStatusExpiresSource
WashingtonWashington State Department of Agriculture (WSDA) - pesticide licensingCommercial Applicator company record - Treftz Corporation (DBA Cascade Pest Control); endorsements Insect and Disease Control, PCO Structural, PCO General, Vertebrate Pest8577 (designated Commercial Applicator: Kevin Robin Peterson)Renewed12/31/20262
WashingtonWSDA - pesticide licensingIndividual license of Kurt B Treftz (the ‘Pest Control License #88604’ printed in the company website footer). Commercial Applicator: Invalid; Commercial Operator: Renewed88604Commercial Applicator Invalid; Commercial Operator Renewed12/31/2026 (Commercial Operator)29
WashingtonWSDA - pesticide licensingIndividual license of Kevin Robin Peterson (General Manager): Commercial Applicator designated for Treftz Corporation; Commercial Operator expired; Structural Pest Inspector expired8577Commercial Applicator Renewed; Commercial Operator Expired; Structural Pest Inspector Expired12/31/2026 (Commercial Applicator)30
WashingtonWashington Dept. of Labor & Industries (contractor registration, via data.wa.gov)Construction Contractor - specialty Structural Pest Control; Corporation; UBI 600390731CASCAPC952RLACTIVEJanuary 8, 202831
IdahoIdaho Secretary of State (business registry)Foreign Business Corporation - The Treftz Corporation (formed in Washington); registered agent Ashley Risting, 2911 N Grandee St, Boise6408636Active-Good StandingAR due 08/31/202732
IdahoIdaho Secretary of State (business registry)Assumed Business Name - Cascade Pest Control (mailing address 2911 N Grandee St, Boise)6426755Active-CurrentNot shown33
IdahoIdaho State Department of Agriculture (ISDA) - pesticide applicator licensingProfessional applicator - Sakhom Thien (Cascade field manager, Boise); categories CO IP OP99529Listed (ISDA lookup returns active licenses only; no explicit status field)12/31/202634
IdahoISDA - pesticide applicator licensingProfessional applicator - Kevin Peterson (Snohomish, Washington; Cascade general manager); categories CO IP OP99530Listed (ISDA lookup returns active licenses only; no explicit status field)12/31/202635
WashingtonWashington Secretary of State corporate registry (read via the OpenCorporates mirror; CCFS itself is bot-blocked)Washington Profit Corporation - The Treftz Corporation; registered agent Kurt Treftz, 1430 Bickford Ave, Snohomish600390731 (UBI)Activeannual reports listed 15 Jan 2023, 13 Jan 2024, 16 Dec 2024 and 1 Jan 2026 (latest)36

Croach Pest Control 15 records (Washington 7, Oregon 4, Idaho 4)

Licenses and registrations for Croach Pest Control
StateAuthority and typeNumberStatusExpiresSource
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP)99029 (designated Commercial Applicator Ian Frazier)Renewed12/31/202638
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP and TJW Croach LLC)84548 (designated Commercial Applicator Michele Cruzat)Renewed12/31/202639
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for Croach NW LLC)96949 (designated Commercial Applicator Donald Martin Lynd)Renewed12/31/202640
WashingtonWSDA Pesticide LicensingCommercial Applicator / Commercial Operator / Structural Pest Inspector (individual)65377Commercial Applicator: Invalid; Commercial Operator: Renewed (12/31/2026), ‘not employed by any company’Not shown41, 42
OregonOregon Department of Agriculture (pesticide licensing)Commercial Pesticide Operator (TJW CROACH LLC dba CROACH)AG-L1043809CPOActive31-DEC-2643
OregonOregon Department of Agriculture (pesticide licensing)Commercial Pesticide Applicator (individual; ODA record does not show employer)AG-L0167886CPAActive31-DEC-2643
IdahoIdaho State Department of Agriculture (applicator licensing)Professional applicator (categories CO IP OP PH), individual: Donald Lynd, Spokane Washington59863Listed (record shows expiration 12/31/2027; 0 of 16 CE credits)12/31/202744, 45
IdahoIdaho State Department of Agriculture (applicator licensing)57670 and 88390 (as advertised)ISDA lookup returned ‘No Active licenses found’ for both numbersNot shown46, 47
WashingtonWashington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (dba PEST FREE; parent T J CROACH LLP; UBI 602 900 640)PESTFF*894K4Active02/28/202848
WashingtonWashington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (CROACH NW LLC; UBI 604 089 345)CROACNL742DRActive03/19/202849
OregonOregon Construction Contractors BoardCCB contractor license (TJW CROACH LLC)254243ActiveNot shown50
IdahoIdaho Secretary of StateBusiness registration: TJ CROACH LLP (Limited Liability Partnership, Idaho)0000012573Active-Existing, Good StandingAR due 01/31/20277
IdahoIdaho Secretary of StateBusiness registration: Croach ID LLC (Idaho LLC)0003747873Active-ExistingAR due 01/31/20273
OregonOregon Secretary of StateBusiness registration: TJW CROACH LLC (foreign LLC, home jurisdiction Washington)853204-98ACT (Active); next renewal 04-30-202704-30-20274
WashingtonWashington Secretary of State (via OpenCorporates mirror)Washington registrations: T J CROACH LLP, CROACH NW LLC, TJW CROACH LLC602900640 / 604089345 / 603202164Active per OpenCorporates mirror (not verified on Washington CCFS)Not shown51, 52, 53, +1

Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

Cascade Pest Control 2 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 11, 2026 · Complaint summaryUsed in complaint record

    BBB Great West + Pacific

    BBB profile (Snohomish, Washington) shows 0 complaints and 0 customer reviews; rating A+, not accredited.37

  • October 11, 2026 · Complaint summaryShown only

    US federal courts (CourtListener)

    CourtListener federal docket (RECAP) and opinion searches for the exact phrase “Cascade Pest Control” returned 0 results; searches for “Treftz Corporation” also returned 0. (Negative check only; does not cover Washington and Idaho state trial courts.)38

Croach Pest Control 7 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 11, 2026 · Complaint summaryUsed in complaint record

    BBB Great West + Pacific

    BBB HQ profile (Hayden, Idaho; covers corporate-owned locations, including non-PNW branches): 13 complaints in 3 years, 3 in the last 12 months. The most common published complaint is a disputed early-cancellation fee after sign-up ($200 in several cases; one $489 bill). Several complaints describe door-to-door sales, and some say reps told customers they could cancel any time. Others concern missed or incomplete service.10

  • October 11, 2026 · Complaint summaryShown only

    Washington

    Washington L&I contractor records for PEST FREE (T J CROACH LLP) and CROACH NW LLC show no license violations, no lawsuits against the bond, no L&I tax debts and no workplace safety inspections in the prior 6 years.48

  • October 11, 2026 · Complaint summaryShown only

    Oregon

    Oregon CCB record for TJW CROACH LLC shows no complaints, no civil penalties or sanctions, and no administrative suspensions in the past 10 years.50

  • June 16, 2026 · Complaint summaryShown only

    BBB (location not stated)

    BBB complaint (filed by the customer’s child): a door-to-door rep allegedly initiated an unauthorized $150 Zelle transfer into the customer’s father’s bank account to secure the sale; Croach later adjusted the account to a zero balance and closed it.10

  • August 5, 2025 · Complaint summaryShown only

    BBB / Kirkland, Washington

    BBB complaint (resolved): sales rep and supervisor promised a referral deal (4 referrals = 1 free year) outside Croach’s standard program; Croach acknowledged ‘a commitment was made by one of our representatives’ and said it would honor it. The same story appears as a 1-star review on the Kirkland, Washington Google listing.10

  • December 13, 2023 · Complaint summaryShown only

    State AG (name redacted on BBB; quoted letter cites RCW 42.56, Washington)

    BBB complaint over a $200 cancellation fee and an account sent to collections. Croach’s 01/09/2024 response says the state AG (name redacted by BBB) closed the complaint through its informal resolution process; the quoted closing letter is addressed to ‘Croach NW’ and cites RCW 42.56 (Washington’s Public Records Act). The consumer rejected the response and said they were reopening the case.11

  • July 1, 2021 · PermitShown only

    Oregon

    Oregon SOS administratively revoked TJW CROACH LLC’s authority to transact business in Oregon on 06-28-2018 and 07-01-2021 (reason not stated on the record); reinstated 01-14-2021 and 12-17-2024. Now active.4

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