Orkin vs. Croach Pest Control

Orkin does not publish prices; cost is quoted locally.³

Residential guarantee: free re-service between scheduled treatments and a money-back guarantee (company terms).¹⁰

The About page describes the residential money-back guarantee as 30 days.³

Orkin says its commercial ‘Triple Guarantee’ includes a 2-hour response/24-hour on-site guarantee, reimbursement of regulatory fines caused solely by pests, and three 60-day complimentary-service guarantees (company terms).¹⁰

Introductory promotion shown on the homepage: $50 off the first recurring service.⁶

Rollins (parent) says its pest and termite services are performed under contracts that specify pricing.⁴

Customer report (Eugene, Oregon Google review): a 30-day cancellation notice is required.¹¹

Customer report (Everett, Washington Google review): about a 40% price increase within a year, attributed to a contract price-increase clause.¹²

Customer report (Kent, Washington Google review): a one-time wasp treatment came with a 30-day warranty.¹³

November 23, 2025 · SettlementScored: legal record

California (Orange County DA with Contra Costa, San Mateo and other county DAs; Orkin Services of California)

Orange County, Contra Costa, San Mateo and other California DAs reached a $3,150,000 stipulated judgment with Clark Pest Control of Stockton, Orkin Services of California and Crane Pest Control (all Rollins-owned). It resolved allegations of unlawful disposal of pesticides and hazardous waste in dumpsters, and of customer records discarded without shredding, found in 2021-2022 audits of 40 dumpsters at 22 Clark and Orkin facilities. The DA said the companies cooperated.^{45, 46}

April 18, 2022 · SettlementScored: legal record

U.S. Securities and Exchange Commission (national; parent Rollins Inc.)

Rollins Inc., Orkin’s parent, agreed to pay an $8 million civil penalty, without admitting or denying the findings, to settle SEC charges that it made unsupported reductions to accounting reserves in Q1 2016 and Q2 2017 to round up reported EPS to meet analyst estimates. Its then-CFO paid $100,000. This concerns financial reporting, not pest-control service.⁴⁴

October 11, 2026 · Complaint summaryShown only

Washington (WSDA pesticide enforcement)

No action naming Orkin, Rollins, Surety Pest Control, Crazy Frog Pest Control, Acurid, Sawyer or PNWPestSolutions appears in WSDA’s published pesticide enforcement action lists for 2019 through Q3 2026.⁵⁴

October 11, 2026 · Complaint summaryUsed in complaint record

Idaho (BBB Great West + Pacific; Orkin Idaho / Sawyer, Inc.)

The BBB profile for Orkin Idaho (Garden City) shows 0 complaints and 0 reviews.⁵⁵

February 12, 2026 · Complaint summaryShown only

national (Rollins 10-K)

The parent’s 2025 10-K says it faces routine claims, including representative or class wage-and-hour claims, California PAGA claims, and claims that services did not work. No specific Orkin matter is named as material.⁴

July 10, 2025 · LawsuitShown only

U.S. District Court, N.D. Georgia (1:25-cv-03819), FLSA 29 U.S.C. 216(b) action

Charles v. Orkin, LLC: FLSA minimum-wage/overtime suit filed July 10, 2025 against Orkin, LLC and Rollins, Inc.; 30 other individuals filed consents to join. On the defendants’ consent motion, the court on Aug. 28, 2025 stayed proceedings through Dec. 1, 2025 and administratively closed the case, stating the closure is not a dismissal. The order says that if no request to reopen is made by Dec. 8, 2025, the case will be considered dismissed with prejudice. The docket shows no later entries; no settlement or outcome is shown.⁴⁷

May 2024 · EnforcementShown only

Maine Board of Pesticides Control (Orkin, LLC DBA Mainely Ticks, Wells, Maine)

Proposed administrative consent agreement summary (file dated May 2024): the staff summary counts 461 violations: pesticide applications in 2021 and 2022 by two company applicators who were certified but not licensed with the company, plus seven label violations for spraying in rain in Sanford, Maine, in April 2022. The summary says the employees were removed and that staff negotiated the settlement with Orkin and Rollins management with guidance from the Attorney General’s office. The penalty amount is not in the summary, and the board’s final acceptance was not confirmed.⁵⁹

July 31, 2019 · LawsuitShown only

Mississippi (arbitration; Biloxi)

An arbitrator ordered Orkin to pay a Biloxi couple more than $1.9 million, finding fraud by withholding material facts in a transferred termite contract that did not cover Formosan termites.⁴⁸

May 2016 · EnforcementShown only

Maine Board of Pesticides Control (Orkin Exterminating Company Inc., Portland, Maine branch)

Proposed administrative consent agreement in a May 2016 board-meeting packet: in October 2015 an Orkin applicator treated a non-customer’s home in Sweden, Maine, by mistake, without the owner’s authorization and without positively identifying the treatment site. Orkin acknowledged treating the wrong property. The proposed penalty is $1,000. The document is unsigned; the board’s final acceptance was not confirmed.⁵⁸

May 27, 2014 · LawsuitShown only

U.S. District Court, E.D. Washington (4:14-cv-05065)

Orkin, LLC v. Malek: Orkin sued a defendant for breach of contract in Washington. The case ended Nov. 13, 2014 with a stipulated final injunction and dismissal with prejudice. The complaint was not read.⁵¹

August 9, 2013 · LawsuitShown only

U.S. District Court, W.D. Washington (3:13-cv-05683)

Griswold v. Orkin, LLC: employment civil-rights case (nature of suit 442), filed Aug. 9, 2013 and terminated Jan. 15, 2015. Outcome not shown on the docket page.⁵²

February 19, 2013 · LawsuitShown only

U.S. District Court, W.D. Washington (3:13-cv-05116)

Simon v. Orkin, LLC: employment civil-rights case (nature of suit 442), filed Feb. 19, 2013 and terminated Oct. 21, 2013. Outcome not shown on the docket page.⁵³

November 18, 2010 · LawsuitShown only

Iowa (federal jury; Bettendorf)

A federal jury ordered Orkin to pay nearly $129,000 for termite damage after finding negligent misrepresentation.⁵⁰

November 17, 2007 · SettlementShown only

Florida (Tampa)

Orkin paid a $2 million settlement after being accused of letting a Tampa apartment complex become infested by termites.⁴⁹

December 27, 2001 · SettlementShown only

Multistate attorneys general: New York, Florida, North Carolina, Ohio, Texas and the District of Columbia (no Washington, Oregon or Idaho)

Orkin Exterminating Company settled cases with five states and D.C. over termite-service advertising. The states alleged that Orkin claimed its “Orkin Foam System” would keep termites from returning, which could not be substantiated, and that its ads implied a full warranty it did not offer. The settlement bars unsupported efficacy claims and misstatement of guarantee terms, requires a “limited guarantee” or “limited warranty” disclosure on any advertised guarantee, and lets consumers with disputes under $10,000 use cheaper consumer arbitration. Orkin paid $150,000 for investigation costs.^{56, 57}