Orkin Review

How we review companies Handshake Score v1.2.1 (rules v1.0.5, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Orkin Idaho, 107 W 43rd St, Garden City, Idaho (alternate names Orkin Pest Control; Sawyer, Inc.). BBB directory searches for Orkin near Seattle, Portland and Spokane returned no Orkin profile.

Scored: Complaint record

BBB profiles

• Main profile · A+View

Door-to-door sales: Not found

No evidence of residential door-to-door canvassing by Orkin in Washington, Oregon and Idaho was found: no summer-sales job posts, solicitor permits or reviews describing reps at the door. PNW sales roles seen are commercial B2B prospecting and assigned leads, and technicians are expected to upsell on visits. PNW customer reviews describe phone sales and sales-rep upsells (Wilsonville, Portland), not doorstep sales. The parent’s 10-K lists door-to-door marketing among regulated solicitation methods across all Rollins brands; Rollins also owns Saela, a separately branded door-to-door company. The door-to-door badge stays “Not found” because general web search (news, Reddit, city permit lists) was unavailable.

• “B2B Outside Sales Representative (Commercial Dept.) Everett, WA ... Achieve sales goals through prospecting new business and assigned leads.”

  indeed.com · retrieved October 11, 2026⁷

• “Pest Control Tech - Training Moses Lake, WA ... Meet with customers in their businesses or homes to explain actions taken, ensure satisfaction, and discuss additional services”

  indeed.com · retrieved October 11, 2026⁸

• “laws governing billing practices and contract renewals; telemarketing; door-to-door marketing; and other forms of solicitation”

  sec.gov · retrieved October 11, 2026⁴

• “High pressure, pushy sales when I called - it should not be this hard to do business with them.”

  google.com · retrieved October 11, 2026⁹

Contract terms and pricing

• Orkin does not publish prices; cost is quoted locally.³

  “Orkin pest control cost varies by the nature, size and location of the pest infestation. Please contact your local Orkin office for a quote. [FAQ answer to 'How much does Orkin pest control cost?']”

• Residential guarantee: free re-service between scheduled treatments and a money-back guarantee (company terms).¹⁰

  “If pests return between treatments, your Orkin Pro will return at no extra charge.”

• The About page describes the residential money-back guarantee as 30 days.³

  “With off-schedule return visits and a 30-day money back guarantee”

• Orkin says its commercial ‘Triple Guarantee’ includes a 2-hour response/24-hour on-site guarantee, reimbursement of regulatory fines caused solely by pests, and three 60-day complimentary-service guarantees (company terms).¹⁰

  “With Orkin, your satisfaction is guaranteed on all sides with three unique 60-day guarantees.”

• Introductory promotion shown on the homepage: $50 off the first recurring service.⁶

  “Save $50 on your first recurring service today with code 50OFF.”

• Rollins (parent) says its pest and termite services are performed under contracts that specify pricing.⁴

  “Our pest and termite control services are performed pursuant to terms of contracts that specify the pricing arrangement with the customer.”

• Customer report (Eugene, Oregon Google review): a 30-day cancellation notice is required.¹¹

  “I was frustrated to learn that Orkin requires a 30-day cancellation notice.”

• Customer report (Everett, Washington Google review): about a 40% price increase within a year, attributed to a contract price-increase clause.¹²

  “Within less than a year of agreeing to my service rate, they increased my bill by a staggering ~40%.”

• Customer report (Kent, Washington Google review): a one-time wasp treatment came with a 30-day warranty.¹³

  “It was backed by a warranty of 30 days which is great!”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 11, 2026 · Washington (WSDA pesticide enforcement) · Complaint summaryN/A

  No action naming Orkin, Rollins, Surety Pest Control, Crazy Frog Pest Control, Acurid, Sawyer or PNWPestSolutions appears in WSDA’s published pesticide enforcement action lists for 2019 through Q3 2026.⁵⁴

• October 11, 2026 · Idaho (BBB Great West + Pacific; Orkin Idaho / Sawyer, Inc.) · Complaint summaryScored: Complaint record

  The BBB profile for Orkin Idaho (Garden City) shows 0 complaints and 0 reviews.⁵⁵

• February 12, 2026 · national (Rollins 10-K) · Complaint summaryN/A

  The parent’s 2025 10-K says it faces routine claims, including representative or class wage-and-hour claims, California PAGA claims, and claims that services did not work. No specific Orkin matter is named as material.⁴

• November 23, 2025 · California (Orange County DA with Contra Costa, San Mateo and other county DAs; Orkin Services of California) · SettlementScored: Legal and regulatory record (−2)

  Orange County, Contra Costa, San Mateo and other California DAs reached a $3,150,000 stipulated judgment with Clark Pest Control of Stockton, Orkin Services of California and Crane Pest Control (all Rollins-owned). It resolved allegations of unlawful disposal of pesticides and hazardous waste in dumpsters, and of customer records discarded without shredding, found in 2021-2022 audits of 40 dumpsters at 22 Clark and Orkin facilities. The DA said the companies cooperated.^{45, 46}

• July 10, 2025 · U.S. District Court, N.D. Georgia (1:25-cv-03819), FLSA 29 U.S.C. 216(b) action · LawsuitN/A

  Charles v. Orkin, LLC: FLSA minimum-wage/overtime suit filed July 10, 2025 against Orkin, LLC and Rollins, Inc.; 30 other individuals filed consents to join. On the defendants’ consent motion, the court on Aug. 28, 2025 stayed proceedings through Dec. 1, 2025 and administratively closed the case, stating the closure is not a dismissal. The order says that if no request to reopen is made by Dec. 8, 2025, the case will be considered dismissed with prejudice. The docket shows no later entries; no settlement or outcome is shown.⁴⁷

• May 2024 · Maine Board of Pesticides Control (Orkin, LLC DBA Mainely Ticks, Wells, Maine) · EnforcementN/A

  Proposed administrative consent agreement summary (file dated May 2024): the staff summary counts 461 violations: pesticide applications in 2021 and 2022 by two company applicators who were certified but not licensed with the company, plus seven label violations for spraying in rain in Sanford, Maine, in April 2022. The summary says the employees were removed and that staff negotiated the settlement with Orkin and Rollins management with guidance from the Attorney General’s office. The penalty amount is not in the summary, and the board’s final acceptance was not confirmed.⁵⁹

• April 18, 2022 · U.S. Securities and Exchange Commission (national; parent Rollins Inc.) · SettlementScored: Legal and regulatory record (−0.5)

  Rollins Inc., Orkin’s parent, agreed to pay an $8 million civil penalty, without admitting or denying the findings, to settle SEC charges that it made unsupported reductions to accounting reserves in Q1 2016 and Q2 2017 to round up reported EPS to meet analyst estimates. Its then-CFO paid $100,000. This concerns financial reporting, not pest-control service.⁴⁴

• July 31, 2019 · Mississippi (arbitration; Biloxi) · LawsuitN/A

  An arbitrator ordered Orkin to pay a Biloxi couple more than $1.9 million, finding fraud by withholding material facts in a transferred termite contract that did not cover Formosan termites.⁴⁸

• May 2016 · Maine Board of Pesticides Control (Orkin Exterminating Company Inc., Portland, Maine branch) · EnforcementN/A

  Proposed administrative consent agreement in a May 2016 board-meeting packet: in October 2015 an Orkin applicator treated a non-customer’s home in Sweden, Maine, by mistake, without the owner’s authorization and without positively identifying the treatment site. Orkin acknowledged treating the wrong property. The proposed penalty is $1,000. The document is unsigned; the board’s final acceptance was not confirmed.⁵⁸

• May 27, 2014 · U.S. District Court, E.D. Washington (4:14-cv-05065) · LawsuitN/A

  Orkin, LLC v. Malek: Orkin sued a defendant for breach of contract in Washington. The case ended Nov. 13, 2014 with a stipulated final injunction and dismissal with prejudice. The complaint was not read.⁵¹

• August 9, 2013 · U.S. District Court, W.D. Washington (3:13-cv-05683) · LawsuitN/A

  Griswold v. Orkin, LLC: employment civil-rights case (nature of suit 442), filed Aug. 9, 2013 and terminated Jan. 15, 2015. Outcome not shown on the docket page.⁵²

• February 19, 2013 · U.S. District Court, W.D. Washington (3:13-cv-05116) · LawsuitN/A

  Simon v. Orkin, LLC: employment civil-rights case (nature of suit 442), filed Feb. 19, 2013 and terminated Oct. 21, 2013. Outcome not shown on the docket page.⁵³

• November 18, 2010 · Iowa (federal jury; Bettendorf) · LawsuitN/A

  A federal jury ordered Orkin to pay nearly $129,000 for termite damage after finding negligent misrepresentation.⁵⁰

• November 17, 2007 · Florida (Tampa) · SettlementN/A

  Orkin paid a $2 million settlement after being accused of letting a Tampa apartment complex become infested by termites.⁴⁹

• December 27, 2001 · Multistate attorneys general: New York, Florida, North Carolina, Ohio, Texas and the District of Columbia (no Washington, Oregon or Idaho) · SettlementN/A

  Orkin Exterminating Company settled cases with five states and D.C. over termite-service advertising. The states alleged that Orkin claimed its “Orkin Foam System” would keep termites from returning, which could not be substantiated, and that its ads implied a full warranty it did not offer. The settlement bars unsupported efficacy claims and misstatement of guarantee terms, requires a “limited guarantee” or “limited warranty” disclosure on any advertised guarantee, and lets consumers with disputes under $10,000 use cheaper consumer arbitration. Orkin paid $150,000 for investigation costs.^{56, 57}

  Primary source is the New York Attorney General’s Dec. 27, 2001 press release, read from its Internet Archive copy (the original ag.ny.gov page is offline). Violation Tracker links to the same archived release.

Workplace score: 5.0/10. It is not part of the Handshake Score.

Awards and certifications

• QualityPro Certified (NPMA member directory) - Orkin Fife, Washington, National Pest Management Association / QualityPro⁶⁵

  Source shown; issuer check not recorded

• QualityPro Certified (NPMA member directory) - Orkin Kent, Washington (25400 74th Ave S), National Pest Management Association / QualityPro⁶⁵

  Source shown; issuer check not recorded

• QualityPro Certified (NPMA member directory) - Orkin Wilsonville, Oregon, National Pest Management Association / QualityPro⁷⁵

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Founded in 1901; 125+ years in business.³

• 400+ locations worldwide; 160 hours of training.³

• 358 owned and operated U.S. branch offices and 47 U.S. franchises.⁵

• Satisfaction guarantee: free return visits between services and a 30-day money-back guarantee.³

• Commercial Triple Guarantee (2-hour response/24-hour on-site, reimbursement of regulatory fines caused solely by pests, three 60-day guarantees).¹⁰

• ‘Award-winning’ training; repeatedly named to Training magazine’s Top 125 list (not verified with Training magazine).⁷⁶

• Same-day and next-day service available.⁶

• Parent Rollins serves 2.8 million customers through 60+ brands.⁷⁷

• Franchises are offered through Orkin Systems, Inc.⁷⁸

Mentions

Reddit threads are listed under On Reddit.

6 Reddit threads found mentioning Orkin (search run October 12, 2026).

All of them are tied to a place in Washington, Oregon or Idaho. One came up in our search for another company.

We searched Reddit directly for Orkin (Seattle OR Portland OR Spokane OR Boise OR Tacoma OR Vancouver OR Eugene) (7 posts returned) and read each post’s title and opening text. Comment threads weren’t fetched yet. Reddit threads are shown for context and aren’t part of the Handshake Score, except that first-hand Pacific Northwest reports of terms misstated at the sale or of ignored no-soliciting signs count toward sales and contract fairness, like any other report.

• r/pestcontrol · April 18, 2026 · Neutral toneRead on Reddit

  Need Advice: Orkin Quoted $7,900 for Full Crawl Space Insulation Replacement—Is This Necessary for Old Mouse Activity?

  A Snohomish/Woodinville, Washington homeowner asks whether Orkin’s $7,900 quote to replace all crawl-space insulation over old mouse activity is necessary; the quote ties the warranty to a monthly Orkin maintenance contract.

  “Orkin’s Quote ($7,900 with 5% discount): Remove ALL insulation (824 sq ft), all duct insulation (56 ft), and vapor barrier”

  Snohomish/Woodinville, Washington · Recommendation request

• r/PortlandOR · October 22, 2024 · Neutral toneRead on Reddit

  Portland ranked among ‘rattiest’ cities in the US, according to Orkin’s 2024 report

  A Portland subreddit link post about Portland’s place on Orkin’s 2024 “rattiest cities” list.

  “Portland ranked among ‘rattiest’ cities in the US, according to Orkin’s 2024 report”

  Portland, Oregon · Other (news link)

• r/pestcontrol · August 1, 2024 · Neutral toneRead on Reddit

  Professional Mosquito Treatment: does it matter Foggers or Sprays?

  A greater-Seattle resident compares how Orkin (foggers) and Terminix (hand-pump spray wands) apply mosquito treatments and asks whether the method matters.

  “Orkin uses foggers that are similar to backpack leaf blowers.”

  Greater Seattle, Washington · Other (passing mention) · Found in our search for another company

• r/pestcontrol · April 20, 2024 · Mixed toneRead on Reddit

  Terro, Orkin, Advian... Seattle, WA

  A Seattle homeowner with sugar ants says Orkin’s monthly service (four visits in three months) kept ants out of some rooms, but the bedrooms are still heavily infested.

  “I got a monthly subscription with Orkin (they've been out 4 times in 3 months) and they've sprayed behind the walls in the basement before the sheetrock, every entry point/room found and so far they haven't made it back into the kitchen, living room or basement”

  Seattle, Washington · First-hand experience

• r/pestcontrol · May 4, 2023 · Neutral toneRead on Reddit

  Orkin’s estimate for stink bug infestation in the insulation of the attic.

  A Portland homeowner shares Orkin’s $7,000 OrkinTherm attic-insulation quote for a stink bug infestation, plus $200 to start a yearly spray plan billed quarterly, and asks whether it is worth it.

  “I received a free estimate from Orkin on removing the old insulation and replacing it with OrkinTherm insulation they quoted at $7,000 and an additional $200 to start a yearly plan to spray around the house, billed quarterly thereafter.”

  Portland, Oregon · First-hand experience

• r/SeattleWA · October 21, 2021 · Neutral toneRead on Reddit

  The Rat Pack: Former Top Five Cities Remain Leaders on Orkin’s 2021 Rattiest Cities List

  A Seattle subreddit link post about Orkin’s 2021 “rattiest cities” marketing list.

  “The Rat Pack: Former Top Five Cities Remain Leaders on Orkin’s 2021 Rattiest Cities List”

  Seattle, Washington · Other (news link)

16 locations on file in Washington (9), Oregon (3), Idaho (4).

Overall confidence in this score: Medium, 6 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• Verifier corrected or removed 60.9% of the items checked (10% or fewer earns a point).
• 4 of 5 factors scored (not scored: sales and contract fairness).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).

How confidence is set

Gaps in the record

• Gap-fill web search (October 12, 2026, 6 searches) found no Reddit threads about Orkin in Seattle, Portland or Spokane results (a direct Reddit search the same day found some; see below), no Washington, Oregon and Idaho attorney-general or court action, and no trade-press on the Surety Pest Control or Crazy Frog Pest Control acquisitions (only Orkin’s 2016 purchase of Prime Pest Control, Spokane). Not covered: YouTube/podcasts and PNW local TV/newspaper coverage beyond these queries. ConsumerAffairs ‘best pest control in Seattle/Portland’ pages returned HTTP 403 (bot check), so their Orkin picks are not recorded. Update: Reddit was searched directly on October 12, 2026 through the SociaVault Reddit search API (query: Orkin: Seattle OR Portland OR Spokane OR Boise OR Tacoma OR Vancouver OR Eugene): 7 posts returned, 5 about this company, 5 tied to the Pacific Northwest; 1 more thread about this company came from another company’s search (the Terminix search). The threads are listed in the On Reddit section. Only post titles and opening text were read; comment threads weren’t fetched yet.
• Trustpilot, ConsumerAffairs, Glassdoor, Comparably and Yelp returned HTTP 403. Facebook showed ‘This content isn’t available right now’. Angi, HomeAdvisor, Thumbtack, Porch, Nextdoor and Birdeye profile URLs could not be found without web search.
• Washington Secretary of State (CCFS) registration was not confirmed. At research time CCFS showed a bot-verification wall; on verification (October 11, 2026) the site loads, but its business search runs behind a Cloudflare Turnstile challenge, which is not solved by policy. The CCFS placeholder licensing entry was removed. The UBI 600204663 comes from WSDA records, which WSDA marks as applicant-supplied and unverified.
• Idaho ISDA applicator lookup searches individuals only; no Orkin, Sawyer, Inc. or PNWPestSolutions business-level pesticide license could be confirmed in Idaho.
• No BBB profiles for Orkin in Washington or Oregon were found by BBB directory search (Seattle, Portland, Spokane). The national Atlanta HQ profile URL could not be found without web search (guessed URL returned 404). BBB data covers only the Idaho franchise profile.
• Google review dates are relative (‘3 months ago’, as of October 11, 2026) as shown on Maps. For several listings Maps did not apply the ‘Newest’ sort in headless mode, so excerpts come from Google’s default order (marked per listing). Lowest-rated excerpts were captured where that sort applied.
• WSDA lists Pasco (CA 79879) and Hayden/PNWPestSolutions (CA 92642) commercial-applicator licenses as Expired 12/31/2025. WSDA’s search shows only licensees renewed in the last two years, and a replacement applicator may hold the license under another company record not found by the ‘Orkin’ name search. Current status needs direct confirmation with WSDA.
• Oregon ODA ‘Stop Sales and Violations’ and Idaho ISDA enforcement records were not reviewed (URLs not found without web search). WSDA enforcement lists 2019 to Q3 2026 were reviewed and show no Orkin entries.
• Orkin contract terms (auto-renewal, cancellation fees, minimum term) were not found on orkin.com public pages; only customer reports are recorded.
• No Washington, Oregon and Idaho city solicitor-permit records for Orkin were found (requires web search).
• Charles v. Orkin, LLC (N.D. Ga. 1:25-cv-03819): CourtListener (last updated Aug. 29, 2025) and Law360’s case tracker show nothing after the Aug. 28, 2025 stay and administrative closure. Whether the case was reopened by Dec. 8, 2025 or became a dismissal with prejudice could not be confirmed without PACER. The stay motion says the parties would discuss the arbitration agreements and a possible resolution.
• The two Maine Board of Pesticides Control items (2016 wrong-property application; 2024 Mainely Ticks unlicensed applications) come from proposed consent agreements in board packets. Final board acceptance, and the Mainely Ticks penalty amount, were not confirmed.

Open questions

• Three Google customer-report quotes in the contract terms and sales evidence (Eugene 30-day cancellation notice, Everett ~40% increase, Wilsonville pushy phone sales) match only the same-day JSON captures; re-open live when Google Maps stops serving the limited view.
• Charles v. Orkin, LLC (N.D. Ga. 1:25-cv-03819): the docket shows nothing after Aug. 28, 2025. Was the case reopened by Dec. 8, 2025, or treated as dismissed with prejudice under the stay order?
• Washington Secretary of State registration for Orkin is still unconfirmed (CCFS search behind a Cloudflare Turnstile challenge).
• WSDA Commercial Applicator licenses for Pasco (79879) and Hayden/PNWPestSolutions (92642) show Expired 12/31/2025; confirm current licensing with WSDA.
• Is Sawyer, Inc. (Idaho Orkin branches) a franchisee under Orkin Systems, Inc.? No franchise agreement seen.
• The Fife, Washington address comes only from the NPMA directory and is not on orkin.com location pages; it may be an outdated listing.

Notes on identity

• Idaho Orkin branches (Boise/Garden City #913, Chubbuck #913E, Twin Falls #913X) appear to be operated by Sawyer, Inc. (Idaho corp., est. 1991), a franchise-style operator: ODA license AG-L0124153CPO is ‘SAWYER INC’ DBA ‘ORKIN PEST CONTROL INC’, and the BBB profile ‘Orkin Idaho’ lists alternate name ‘Sawyer, Inc.’ and an owner. The ‘franchise’ label is inferred from these records plus Orkin’s stated U.S. franchise program; no franchise agreement was seen.
• The Hayden, Idaho Google listing (‘Orkin’, 5.0, 49 reviews) belongs to PNWPestSolutions LLC (Idaho LLC filed 11/21/2024) DBA ‘Orkin Pest Control’ per WSDA. It is not on orkin.com’s Idaho locations page.
• WSDA company records under Orkin include DBAs for acquired or affiliated brands: ‘Surety Pest Control’ (Oak Harbor, Washington branch), ‘Crazy Frog Pest Control’ (Pasco) and ‘Acurid Commercial Services’ (Kent).
• Rollins Inc. (Orkin’s parent) also owns Saela Pest Control, acquired April 1, 2025 for $207.2 million, which is researched separately in this dataset.