Is Kilter Termite and Pest Control legit?

Licenses

Company pesticide licenses in each state where it has a location, with the status the issuing agency showed on the date retrieved.

• California

  Structural Pest Control Board (Department of Consumer Affairs): Company Registration^{4, 6, 28}

  Status: Active · Number 2272 · Expires December 31, 2035

• California

  Structural Pest Control Board (Department of Consumer Affairs): Branch Office⁴

  Status: Active · Number BR 4912 · Expires December 31, 2035

• California

  Structural Pest Control Board (Department of Consumer Affairs): Branch Office⁴

  Status: Active · Number BR 4962 · Expires December 31, 2035

• California

  Structural Pest Control Board (Department of Consumer Affairs): Operator⁴

  Status: Active · Number OPR 10496 · Expires June 30, 2028

Better Business Bureau record

• Its BBB profile shows an A+ grade and 1 complaint in the last three years.

  BBB accredited since 2025-06-11.^{3, 25, 26}

  Full BBB record

What customers say

Ratings and counts as each site showed them on the date retrieved.

• Google

  2,337 reviews across 6 western US listings, averaging 4.8 out of 5 (weighted by review count).^{12, 13, 14, 15, 16, 17}

• HomeAdvisor

  4.6 out of 5 from 200 reviews (Orange profile “Kilter Termite and Pest Control - Orange”).²²

  Retrieved October 28, 2026

• Angi

  4.5 out of 5 from 192 reviews (Escondido profile “Kilter Termite And Pest Control”).²⁰

  Retrieved October 28, 2026

• Angi

  4.1 out of 5 from 8 reviews (Orange County profile “Kilter Termite & Pest Control - Orange County”).²¹

  Retrieved October 28, 2026

• HomeAdvisor

  3.9 out of 5 from 7 reviews (Older Orange profile “Kilter Termite and Pest Control”).²³

  Retrieved October 28, 2026

• BBB

  3.4 out of 5 from 5 reviews (BBB headquarters file).^{18, 19}

  Retrieved October 28, 2026

Review excerpts and the themes customers raise are on the company’s review page.

Legal and regulatory record

Only resolved government actions count toward the score. Pending lawsuits, private suits and allegations are listed as such; they are allegations, not findings.

• Accusation, Case No. 2016-3, filed July 13, 2015 by the SPCB Registrar against Kilter Termite and Pest Control (company registration PR 2272, branch offices BR 4912, 4962 and 5284) and qualifying manager Gregory S. McKendall (OPR 10496). Alleged: failure to file wood-destroying-organism (WDO) inspection and completion reports (the Board’s audit counted 7,707 activities not submitted), failure to submit monthly pesticide-use reports and to register with the Orange, San Bernardino, Los Angeles and Riverside county agricultural commissioners, and failure to supervise the branches. Outcome: on December 16, 2015 the Board adopted a Stipulated Settlement and Disciplinary Order as its Decision and Order, effective January 15, 2016. The respondents admitted the truth of each charge; the registrations and operator license were revoked, the revocation stayed, and the respondents placed on probation for three years (quarterly reports, random inspections at the respondents’ cost, a 4-hour rules-and-regulations course for the qualifying manager), with a five-day suspension unless a $1,000 civil penalty was paid before the effective date, a $2,000 surety bond as a condition of restoration, and $3,196.58 in cost recovery. Whether the penalty was paid, and whether probation was completed or extended, is not shown. The decision is more than 10 years old, so it is recorded but not scored.^{6, 29}

  December 16, 2015 · California Structural Pest Control Board (Department of Consumer Affairs) · Enforcement · Not scored

• The same accusation lists 15 earlier citations to the company between 2006 and 2014, each recorded as complied with: SPCB citations for false advertising ($2,500, March 7, 2006; $750 in 2007; $3,500 in 2009), performing or soliciting beyond scope of license, failure to exterminate a drywood infestation ($200, 2007), and failure to file WDO inspection reports ($2,813 in 2007, $2,500 in 2010 and 2012), plus county agricultural commissioner citations for pesticide-use report and county-notification failures ($50 to $1,100). The latest, an Orange County $50 citation, is dated May 22, 2014.⁶

  May 22, 2014 · California Structural Pest Control Board and county agricultural commissioners (Los Angeles, San Diego, Riverside, Orange) · Enforcement · Not scored

One other record (complaint summaries and permits) is on its review page.

Does it sell door to door?

• N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

  Sales evidence

How it ranks

• #63 of 164 in the West

  Handshake Score 7.9 out of 10, Medium confidence.

  Strongest: licensing and compliance (10.0/10). Weakest: customer satisfaction (8.8/10).

  How we scored itFull rankings

Related

• Rankings by state
• How we review companies