Joshua's Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: One BBB file, San Diego address, Mountain West & Pacific Southwest bureau. Its live service area lists Chicago, Illinois; Kansas City, Kansas; Minneapolis, Minnesota; and San Diego, California, so the file still covers a non-West state (Illinois). It shows no branch list and is not marked as a headquarters file. Its additional phone numbers are the Minneapolis (612), St. Louis (636), Chicago South (708), Chicago North (872) and Kansas City (913) lines. No separate Kansas file was found. Three separate “Joshua’s Pest Control - Chicago South” files (Illinois, rated A) exist; those branches now operate as Moxie.

Scored: Complaint record

Complaint themes

• Rep used a prospect’s details from sister company Mission and said they had signed (1, resolved)

BBB profiles

• Main profile · A+View

Door-to-door sales: Yes

Door-to-door sales confirmed by the company itself (BBB reply naming “our door-to-door salesmen”) and by 2025–2026 BBB reviews describing reps at the door. No summer-sales recruiting page was read (the company site’s terms forbid systematic retrieval, see gaps).

• “This is because we both want to ensure that our door-to-door salesmen are not knocking on Mission's customers' doors”

  bbb.org · retrieved October 28, 2026⁵

  Company’s own BBB reply, 07/07/2025.

• “Door to Door salesperson (name: REMOVED) walking all over my property and would not leave after I said to him No Thank you.”

  bbb.org · retrieved October 28, 2026⁸

  BBB review, 06/07/2026; the company replied that the feedback would be shared with his manager.

• “Their door-to-door sales tactics are not only highly unprofessional, but they have also crossed the line into flat-out harassment.”

  bbb.org · retrieved October 28, 2026⁸

  BBB review, 07/15/2026.

• “How is this company even BBB accredited, but they can't even pay city fees for a door to door solicitation license?”

  trustpilot.com · retrieved October 28, 2026⁹

  Trustpilot review, May 2025 (location not stated).

• “Saela and Joshua’s pest control both did that in the northland.”

  facebook.com · retrieved October 28, 2026¹⁰

  Commenter on an Archie (Missouri) Police Department post about unpermitted door-to-door solicitors (Kansas City Northland); second-hand.

• “Joshua's Pest Control Sales Representative arrived at my front door at dinner time. I told him I was not interested.”

  maps.apple.com · retrieved October 28, 2026¹¹

Contract terms and pricing

• Company home page: the standard residential plan is a year-long service (quarterly visits) with a $100-off first service, a pest guarantee and unlimited warranty re-treatments.²

  “Sign up for year-long service and you’ll receive: $100 off your first service Guaranteed pest protection Unlimited warranty services”

  Scored: Sales and contract fairness (−1)

• Website Terms of Use (dated February 6, 2023, shared with Moxie and Mission): service orders are governed by a separate customer agreement signed by the customer. That agreement was not found published on the pages read, so renewal, cancellation-channel, early-cancellation-fee and dispute terms are unknown.⁶

  “Any order or service request you place with us through a Website or App must be accompanied by a customer agreement that is signed by you. Once you sign a customer agreement, that agreement will contain the only terms, conditions and rights you have in relation to any order or service request.”

• The website Terms of Use require arbitration and a class-action waiver for disputes about the websites and apps only.⁶

  “any controversy, claim or dispute arising out of or related to these Terms, a Website or App shall be solely and exclusively resolved according to binding arbitration”

• Kansas (Lenexa) Google review, about mid-October 2026: the customer says they signed a one-year contract in May 2025 and, on calling to cancel months in, was told they would still be charged for the full year. They say they asked that service not renew after the year, but service and monthly charges continued after May 2026 and the company refused a refund. The company apologized “for the miscommunication” and said the account was discontinued.¹²

  “I signed a one-year contract in May 2025. Several months into the agreement, I called to cancel and was told I would still be charged for the full year.”

  Scored: Sales and contract fairness (−1, −2)

• Kansas (Lenexa) Google review, about September 2026: the customer says they agreed to three quarterly services and is now held to an 18-month contract they say they never agreed to; the company won’t provide a copy of the contract and is demanding a $300 early termination fee to cancel. The company said it could not find the account and asked them to call.¹²

  “I originally agreed to what was supposed to be three quarterly services. Now, over a year later, they are trying to lock me into a hidden 18-month contract that I never agreed to.”

  Scored: Sales and contract fairness (−1, −2)

• BBB review (04/28/2026, location not stated): a customer says service was reactivated a year after they called to cancel.⁸

  “Called a year ago to cancel my service. A year later they automatically reactivated it!”

• Yelp (Moxie Pest Control - Minneapolis, formerly Joshua’s; search snippet only): a customer who signed up under Joshua’s reports an “Early Cancellation Start Discount Repayment” of $171.90. Context only: Minnesota branch now operates as Moxie, and snippets are not evidence for scored inputs.¹³

  “I originally signed up under Joshua's Pest Control. The first service was ... Early Cancellation Start Discount Repayment" of $171.90.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB (Mountain West & Pacific Southwest), San Diego file · Complaint summaryScored: Complaint record

  BBB San Diego file: 1 complaint in the last 3 years, 0 in the last 12 months; the one complaint (07/04/2025, Order Issues, status Resolved) says a Joshua’s rep used the consumer’s full name and falsely claimed they had signed a contract. The company replied that Joshua’s and sister company Mission share customer databases and that the rep erred, and offered to delete the consumer’s data; the consumer said that resolution would be satisfactory.⁵

• October 28, 2026 · California county agricultural commissioners (DPR civil-penalty file, incidents September 2024 to August 2026) · EnforcementN/A

  No county civil-penalty rows for Joshua’s: searches for “Joshua”, PR 5021 and BR 5898 return none attributable (the only “Joshua” row is an unrelated individual in Kings County). Sister brand Mission Pest Control (PR 7935) has its own rows; they belong to Mission’s record.²⁶

• January 21, 2026 · U.S. District Court, D. Utah (2:21-cv-00240) and U.S. Court of Appeals, 10th Cir. (24-4076) · LawsuitN/A

  Moxie Pest Control (Utah) et al. v. Nielsen et al.: Joshua’s Pest Control, L.P., Mission Pest Control and the Moxie entities sued Aptive Environmental and several Aptive employees over Aptive’s use of Moxie’s sales data (district-court cause: federal trade-secrets act, 18 U.S.C. 1836). The 10th Circuit opinion (filed January 21, 2026) affirmed and remanded. Joshua’s is a plaintiff/appellant; a private suit, not scored.^{3, 24, 25}

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• States with a pesticide record but no Joshua’s office or listing: Missouri (two Pesticide Business records for the Lenexa, Kansas operation) and Minnesota.²²

• Former footprint outside the covered states: the Chicago-area Joshua’s locations (Algonquin/Mokena/West Chicago, Illinois) now operate as Moxie Pest Control Chicago North and Chicago South.²

• Year-round guarantee: free re-treatment between visits under warranty.²

• Voted best pest control company in San Diego three years in a row (company Instagram; poll not identified or verified).⁴⁰

• Founded in 2006 by Jason and Kristen Walton; locally owned San Diego company (company location page, search snippet).⁴¹

Mentions

Reddit hasn’t been searched for this company yet.

3 locations on file in California (2), Kansas (1).

Overall confidence in this score: High, 8 of 11 points.

Where it fell short of full marks:

• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the legal and regulatory record medium (high earns a point).
• 21 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• joshuaspestcontrol.com Terms of Use say “you may not use systematic retrieval of information from any Website”; treated as a no-automated tools term. The service agreement, FAQ, location and careers pages were not fetched. The same terms cover moxieservices.com and missionpestcontrol.com.
• Service contract terms unknown: the website terms say a separate signed customer agreement governs service; no published copy was found. Auto-renewal, cancellation channel, early-cancellation fee and arbitration for service are therefore unknown (rule: silence is not ‘no’ when a separate signed agreement is cited). Moxie’s published Additional Terms were not applied to Joshua’s (different legal entity; no evidence they cover Joshua’s customers).
• California Secretary of State (bizfile) is blocked and OpenCorporates served a human-verification check on October 28, 2026: Joshua’s Pest Control, LP’s California registration status not verified.
• Kansas Secretary of State business search is blocked; entity status not verified. The current KDA pesticide business license implies good standing at issuance.
• DCA License Search (SPCB detail page: qualifying operator, disciplinary documents, insurance) is blocked by Turnstile; licensing is from the DCA bulk file (October 1, 2026). Guessed SPCB accusation PDFs pr_5021_acc.pdf / pr-5021_acc.pdf / pr-5021_aacc.pdf returned 404 (proves nothing).
• BBB served a human-verification check on an October 28, 2026 re-read of the profile details page. The file shows no branch list.
• No separate BBB file for the Kansas City (Lenexa) branch was found in BBB’s national search.
• Glassdoor and Indeed returned human-verification checks (403); employee ratings are from search snippets only and are not scored. No RepVue profile found.
• Yelp not fetched (terms bar automated access); the San Diego Yelp review count is from a search snippet only.
• CourtListener and the OSHA establishment search served human-verification pages; federal/state court and OSHA records not checked beyond the govinfo opinions found. Kansas CaseSearch requires accepting a user agreement (not done).
• California AG press-release search for “Joshua’s Pest Control” (oag.ca.gov/media/news?body_value=...) listed no releases; Kansas AG news has no keyword search and was not browsed.
• Google listings show a ‘limited view’ (3 reviews each); sorting by newest/lowest did not load more, so excerpts are few. Other reviews were not reachable.
• PCT article on the 2025 rebrand returns 404; its date and summary are from PCT’s own search page.

Open questions

• BBB scope: the live San Diego file still lists Chicago, Illinois in its service area although the Chicago branches rebranded to Moxie in May 2025 and have their own BBB files. Adopted: national file, not-attributable. The West-only alternative (region scope, complaint record 10, 3 West-tied no-soliciting reviews -1) gives the same overall 8.3 in memory.
• Lenexa listing address: the live Google listing and the KDA license show 14617 W 101st Terrace, Lenexa, Kansas 66215. Same listing id.
• California and Kansas business-registry status of Joshua’s Pest Control, LP not verified (bizfile and Kansas SOS blocked).