How do I cancel Joshua's Pest Control, and is there a cancellation fee?

What the record says about canceling Joshua's Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Company home page: the standard residential plan is a year-long service (quarterly visits) with a $100-off first service, a pest guarantee and unlimited warranty re-treatments.²

  “Sign up for year-long service and you’ll receive: $100 off your first service Guaranteed pest protection Unlimited warranty services”

• Website Terms of Use (dated February 6, 2023, shared with Moxie and Mission): service orders are governed by a separate customer agreement signed by the customer. That agreement was not found published on the pages read, so renewal, cancellation-channel, early-cancellation-fee and dispute terms are unknown.⁶

  “Any order or service request you place with us through a Website or App must be accompanied by a customer agreement that is signed by you. Once you sign a customer agreement, that agreement will contain the only terms, conditions and rights you have in relation to any order or service request.”

• The website Terms of Use require arbitration and a class-action waiver for disputes about the websites and apps only.⁶

  “any controversy, claim or dispute arising out of or related to these Terms, a Website or App shall be solely and exclusively resolved according to binding arbitration”

• Kansas (Lenexa) Google review, about mid-October 2026: the customer says they signed a one-year contract in May 2025 and, on calling to cancel months in, was told they would still be charged for the full year. They say they asked that service not renew after the year, but service and monthly charges continued after May 2026 and the company refused a refund. The company apologized “for the miscommunication” and said the account was discontinued.¹²

  “I signed a one-year contract in May 2025. Several months into the agreement, I called to cancel and was told I would still be charged for the full year.”

• Kansas (Lenexa) Google review, about September 2026: the customer says they agreed to three quarterly services and is now held to an 18-month contract they say they never agreed to; the company won’t provide a copy of the contract and is demanding a $300 early termination fee to cancel. The company said it could not find the account and asked them to call.¹²

  “I originally agreed to what was supposed to be three quarterly services. Now, over a year later, they are trying to lock me into a hidden 18-month contract that I never agreed to.”

• BBB review (04/28/2026, location not stated): a customer says service was reactivated a year after they called to cancel.⁸

  “Called a year ago to cancel my service. A year later they automatically reactivated it!”

• Yelp (Moxie Pest Control - Minneapolis, formerly Joshua’s; search snippet only): a customer who signed up under Joshua’s reports an “Early Cancellation Start Discount Repayment” of $171.90. Context only: Minnesota branch now operates as Moxie, and snippets are not evidence for scored inputs.¹³

  “I originally signed up under Joshua's Pest Control. The first service was ... Early Cancellation Start Discount Repayment" of $171.90.”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Joshua's Pest Control’s score on this factor: 6.0 out of 10.

• 12-month minimum term^{2, 12}

  Counted in the score: −1

• Early-cancellation fee $300¹²

  Counted in the score: −2

• Unpublished renewal, cancellation-channel & dispute terms^{2, 6, 8, 12}

  Counted in the score: −1

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