Alta Pest Control Review

How we review companies Handshake Score v1.2.1 (rules v1.0.5, confidence v1.2.1)

All figures retrieved October 11, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

The Spokane Valley profile’s complaints and reviews tabs point to the Pflugerville, Texas headquarters profile, which holds the company-wide totals. ‘53 complaints filed in the last 12 months’ is filed, not closed. Customer review average 1.77/5 (111 reviews). Status tally of the 145 published complaints: 97 Answered, 48 Resolved.

Scored: Complaint record

Complaint themes

• Misrepresentation by door-to-door salespeople (price, contract length, cancellation terms)
• Early-cancellation fees (mostly ~$150-$500)
• Required verbal cancellation / long holds
• Collections threats
• Ineffective treatment
• Missed or unannounced appointments
• Property issues (gate left open, sticky residue on windows)

BBB profiles

• Main profile · A+View

Door-to-door sales: Yes

Door-to-door is Alta’s primary sales channel nationally (PCT via CB Insights; company’s own founding story). PNW-specific evidence: Seattle and Spokane sales-rep reviews on Indeed (2018-2024) describing door knocking; Angi reviews on the Spokane/Spokane Valley profiles describing reps at the door (2023, 2025); a 2023 BBB complaint (location redacted) that mentions Washington State. A May 2023 Indeed review is from a ‘Sales Manager’ in Coeur d’Alene, Idaho. Summer reps are recruited as relocating students with housing provided (Texas posting). No Washington city solicitor permits were found (no general web search available).

• “10/31/2023 ... This is a predatory company using high-pressure sales tactics and dishonesty to scam people door-to-door. ... The Washington State REMOVEDis also going to get an earful about these despicable scammers.”

  bbb.org · retrieved October 11, 2026¹³

• “May 16, 2018 ... Self Motivation is required ... Sales Representative ... Seattle, WA ... The job consisted of door-to-door knocking, attempting to sell someone at the doorstep.”

  indeed.com · retrieved October 11, 2026¹⁴

• “August 11, 2018 ... A challenging occupation with great results ... Sales Representative ... Seattle, WA ... With a job as mentally challenging as door to door sales you need a supportive team and approachable management”

  indeed.com · retrieved October 11, 2026¹⁴

• “July 20, 2019 ... Alta Pest Control ... Sales Representative ... Spokane, WA ... Door to door is a tough job if you don’t put in the work.”

  indeed.com · retrieved October 11, 2026¹⁵

• “January 22, 2024 ... Great internship opportunity ... Sales Representative ... Seattle, WA ... - One of the hardest jobs but I was able to learn alot of sales knowledge”

  indeed.com · retrieved October 11, 2026¹⁶

• “Sunni M. ... May 2025 ... A door salesman showed up at my place and instead of being professional by identifying himself ... his company, he started telling me stupid jokes, wasting my time.”

  angi.com · retrieved October 11, 2026¹⁷

• “Alta will come to your door, use high pressure sales tactics, and sign you up for a contract while not disclosing up front the highly expensive cancellation fees. (Austin B., March 2023, Spokane profile)”

  angi.com · retrieved October 11, 2026¹⁸

• “They knocked doors to find their first customers and grew one relationship at a time.”

  altapestcontrol.com · retrieved October 11, 2026¹⁰

• “For Alta, D2D sales are its primary growth mechanism, so much so that the company is growing more than it could handle cash flow-wise.”

  cbinsights.com · retrieved October 11, 2026¹¹

• “Alta Pest Control - College Station, TX ... As a Summer Sales Representative, you'll work with a competitive team of student leaders, meeting homeowners face-to-face in assigned neighborhoods ... Yes, it's door-to-door. ... Housing provided (housing bonus available; ask during your interview)”

  indeed.com · retrieved October 11, 2026¹⁹

• “Last week, the DC team wrapped up a long and busy summer with one last breakfast for our D2D sales team, service technicians, and install department.”

  linkedin.com · retrieved October 11, 2026⁶

• “offers emergency services, and practices the door-to-door sales model.”

  bestcompany.com · retrieved October 11, 2026⁷

• “Theyve rung my bell six times over the past two months. Refused them verbally, posted two 'No Soliciting' signs, and now they just ignore the speaker on the doorbell camera when I answer. (09/08/2026; location not shown)”

  bbb.org · retrieved October 11, 2026²⁰

Contract terms and pricing

• Company does not sell one-time treatments; plans are recurring (Preventative Quarterly, Pro Pest Plus, Preventative Bi-Monthly).²¹

  “We don't offer one-time treatments; they only provide short-term relief. Our recurring service keeps pests out with consistent visits and free re-treatments”

• Company states a 48-hour response guarantee and 100% satisfaction guarantee on all plans (company claim).²¹

  “All plans include 100% satisfaction guarantee and 48-hour response guarantee.”

• Late fee: 2% of total owed after 30 days past due, effective 7/1/2024.²²

  “As of 7/1/2024 — overdue invoices now incur a 2% fee based on the total amount owed after 30 days past the due date.”

• Payment only by credit card or ACH.²²

  “We only accept CC and ACH.”

• Re-treatments between regular visits are free (company claim).²²

  “Re-treatment is performed at no additional charge between your regular visits.”

• Customer reviews and complaints (location not shown) describe 18-month contracts and early-cancellation fees mostly in the roughly $150-$500 range; Alta often waived or reduced fees after BBB complaints. Consumer allegations, not company terms.²³

  “When the salesperson came to my home, I was told that the agreement was for 12 months and that there was NO early cancellation fee. ... I was suddenly told that I owed $385 because I had supposedly signed an 18-month contract as part of a "special offer."”

  Scored: Sales and contract fairness (−1, −2, −2)

• Complaint describes being required to cancel verbally with an account specialist even after written cancellation, then a cancellation-fee invoice and a debt-collector letter; Alta waived the fee and said it would clear the collection.²⁰

  “July 20th I receive a reply to my cancellation from REMOVEDand also a text message stating that they require a Verbal confirmation with an account specialist in order to proceed with my cancellation or else my account will remain active.”

  Scored: Sales and contract fairness (−0.5)

• Spokane-profile Angi reviewer (March 2023) reports a $300 cancellation fee and monthly billing after the salesman said he would be billed 4 times for 4 treatments (consumer allegation).¹⁸

  “The kid salesman told me they ... bill me 4 times for 4 treatments ... being billed monthly and cannot exit early due to a $300 cancellation fee.”

  Scored: Sales and contract fairness (−2, −2)

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 11, 2026 · national (incl. Washington) · Complaint summaryScored: Complaint record, Sales and contract fairness (−0.5)

  BBB (headquarters profile, covers all branches; Spokane Valley profile shows the same totals): 154 complaints in the last 3 years, 53 in the last 12 months. Of 145 published complaints (Oct 2023-Sep 2026): 66 Service or Repair, 36 Order, 19 Billing, 12 Sales and Advertising, 6 Product, 6 Customer Service; 97 ‘Answered’, 48 ‘Resolved’. Themes in complainants’ allegations: door-to-door reps misrepresenting price, contract length or cancellation terms; early-cancellation fees mostly about $150-$500; required verbal cancellation; collections threats; ineffective treatment; missed appointments. Many cases end with Alta closing the account and waiving or reducing the fee.²⁰

• September 3, 2025 · Washington · EnforcementN/A

  Washington L&I workplace safety inspection 317986923 at 2513 Logan St. Ste 103, Richland: four ‘General’ violations, $0.00 penalties (injury recording criteria, first-aid trained personnel, PPE retraining, eye/face protection). All Corrected.³

• December 13, 2024 · Washington · EnforcementScored: Licensing and compliance (−1)

  Washington L&I construction infraction NDOVE01492 issued to Alta Pest Control LLC (violation city Auburn, Washington) for advertising, offering to do work, submitting a bid or performing work when not registered as a contractor (RCW 18.27.200(1)(a)); $1,200.00; status Satisfied.³⁶

• October 31, 2023 · Washington (complaint mentions Washington State; location not shown) · Complaint summaryScored: Sales and contract fairness (−1)

  BBB complaint (complainant location redacted) alleging a high-pressure door-to-door sale: the customer says she agreed to one spider spray but was told she had signed up for a full year, followed by repeated payment demands. She wrote that ‘The Washington State [redacted]’ would hear about it. Alta replied that it closed the account without fees or penalties.¹³

• October 18, 2023 · Washington · EnforcementScored: Licensing and compliance (−1)

  Washington L&I workplace safety inspection 317975536 at 9608 E Montgomery Ave Ste 3, Spokane Valley: three ‘Serious’ violations at $1,800.00 each (emergency washing facilities, eye and face protection, employee information and training) plus seven ‘General’ $0.00 items (labels and other forms of warning, safety data sheets, written program, medical evaluations, fit testing, training, respirator storage). All listed as Corrected.³

Workplace score: 6.8/10. It is not part of the Handshake Score.

Awards and certifications

• Inc. 5000 (No. 3,101 in 2026; No. 2,912 in 2025; No. 3,315 in 2024; No. 573 in 2023; No. 2,398 in 2022; No. 2,581 in 2020), Inc., 2020, 2022-2026⁴

  Source shown; issuer check not recorded

• BBB Accreditation (A+), BBB Great West + Pacific (Spokane Valley); BBB Heart of Texas (HQ), 2024⁸

  Source shown; issuer check not recorded

• PCT Top 100 (#92 for 2021 revenues of $8.3 million), Pest Control Technology (PCT), 2022 list¹¹

  Source shown; issuer check not recorded

  Verified via PCT text republished on CB Insights; pctonline.com did not render. Later rankings not verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Founded in a Seattle garage in 2013 by brothers Michael and Chris Langlois; family-owned.¹⁰

• 48-hour response time guaranteed.¹⁰

• 100K+ customers serviced; 5,100+ 5-star reviews; 15 U.S. locations; Top 100 PCT Awards; #573 Inc 5000.⁴⁷

• Business grew more than 3x in one year.⁴⁷

• Certified/recognized by PCT, QualityPro and the BBB (QualityPro not verified on the issuer’s directory).¹²

• If pests return between visits, Alta returns at no extra cost (‘The Alta Guarantee’).¹²

• Child- and pet-friendly products.⁴⁸

• Does not treat apartments, restaurants or strip malls (shared walls).²²

• Website shows its own Google totals for each Washington market: Seattle 4.6 / 1,781; Spokane 4.6 / 1,935; Tri-Cities 4.8 / 1,323 (company-displayed, differ from Maps counts).⁴⁹

Mentions

Reddit threads are listed under On Reddit.

• PCT / CB Insights · Trade press · February 17, 2023 · Neutral toneRead

  Alta, Ardent Announce Merger (PCT article, republished on CB Insights)

  Alta (Round Rock, Texas) and Ardent (Highland, Utah) merged under the Alta brand to serve 15 markets. D2D sales are described as Alta’s primary growth driver, and 2021 PCT Top 100 rankings are given.

  “Ardent finished 2021 #64 on the PCT Top list 100 with $12.6 million in yearly revenues, while Alta reported 2021 revenues of $8.3 million (#92 on the PCT Top 100).”

• BestCompany.com · Directory · September 4, 2026 · Mixed toneRead

  Alta Pest Control review (BestCompany)

  Directory/review site that scores Alta 6.0 overall and notes eco-friendly products and an online portal, but flags a limited service area and unclear warranty information. It also says Alta uses door-to-door sales.

  “Alta Pest Control, founded in 2013, provides customizable pest control services in nine states”

• Consumers’ Checkbook · Directory · Date not shown · Mixed toneRead

  Alta Pest Control (Consumers' Checkbook, Puget Sound)

  Nonprofit ratings directory: 21 ratings, 35% ‘superior’ overall, prices 13% above average. Not among Checkbook’s top-rated firms.

  “35% gave a "superior" overall rating - Prices 13% higher than average”

• LinkedIn · Other · August 2026 · Neutral toneRead

  Alta Pest Control company page (LinkedIn)

  Company LinkedIn page: family-run, 19 locations, 201-500 employees. A recent post refers to a D2D sales team moving between branches.

  “before our D2D team headed to their next branch.”

• Chameleon Collective · Other · Date not shown · Neutral toneRead

  Alta's Smarter Scale-Up: Fix First, Brand Later (marketing agency case study)

  Case study by a marketing consultancy that worked with Alta. It says Alta grew mostly through door-to-door sales, acquisitions and bottom-funnel marketing, operates in 17 U.S. markets, and that leadership and ‘their PE partners at Trivest’ wanted to triple revenue. The agency’s work included fixing broken mobile forms and recommending longer call-center hours.

  “Alta Pest Control had grown fast—mostly through door-to-door sales, acquisitions, and bottom-funnel marketing. Operating in 17 major U.S. markets, leadership and their PE partners at Trivest wanted to 3x revenue”

• Trivest Partners · Other · Date not shown · Neutral toneRead

  Alta Pest Control (Trivest Partners portfolio listing)

  Primary source for private-equity ownership: Trivest’s portfolio lists Alta Pest Control as a current investment made in 2023 through its TGIF II (Growth) fund, with headquarters in Austin, Texas. It says Alta serves nearly 50,000 customers in nine states, including Washington.

  “Alta serves nearly 50,000 customers across Texas, Oklahoma, Tennessee, Missouri, Kansas, North Carolina, Nevada, Virginia, and Washington.”

7 Reddit threads found mentioning Alta Pest Control (search run October 12, 2026).

None of them is tied to a place in Washington, Oregon or Idaho; they come from other states or don’t say where the poster is. 3 are from employees, sales recruits or job applicants.

We searched Reddit directly for "Alta Pest" (7 posts returned) and read each post’s title and opening text. Comment threads weren’t fetched yet. Reddit threads are shown for context and aren’t part of the Handshake Score, except that first-hand Pacific Northwest reports of terms misstated at the sale or of ignored no-soliciting signs count toward sales and contract fairness, like any other report.

3 locations on file in Washington (3).

Overall confidence in this score: Medium, 5 of 11 points. N/A (not scored): complaint record. The reason is under “How we scored it.”

What keeps it from rating higher:

• 4 of 5 factors scored (not scored: complaint record).
• 5,166 Pacific Northwest Google reviews behind customer satisfaction (10,000 or more earns full points).
• Some figures in the score are company-wide or national, not Pacific Northwest-specific.
• Verifier rated the customer reviews medium (high earns a point).
• Verifier corrected or removed 17.8% of the items checked (10% or fewer earns a point).
• 18 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Google Maps: all three Washington listings loaded in Google’s ‘limited view’ (no Reviews tab) on 5+ attempts, so there are no Google review excerpts or themes. Ratings and counts come from Maps search-result caches.
• Yelp (403), Trustpilot (403/‘page not found’ with reCAPTCHA), Glassdoor (Cloudflare ‘Humans only’; employer ID E1297588 not confirmed as Alta, so no Glassdoor entry is kept), Nextdoor (HTTP failure) and the North Carolina SOS record (Cloudflare) were blocked.
• Washington Secretary of State CCFS returned ‘System verification in progress’. Legal name, UBI, status and registered agent come from OpenCorporates and the WSDA/L&I records instead. Formation date not visible (OpenCorporates login required).
• QualityPro: the company claims QualityPro, and BestCompany lists ‘QualityPro Certified Yes’, but Alta did not appear on the first page of NPMA PestWorld ‘find a pro’ results for ZIPs 99206, 98001 or 99352. Not verified.
• PCT Top 100: pctonline.com pages rendered empty. Only the 2021 rank (#92) was verified, via CB Insights’ republished PCT article. Later ranks (the company says ‘Top 100’; a job listing reportedly says #26) not verified.
• Idaho: a foreign LLC branch registration exists (OpenCorporates) and Indeed shows Rexburg and Coeur d’Alene, Idaho employees. ISDA lookup is by person only, so no company license check was possible. No Idaho service location found.
• WSDA pesticide enforcement history (case files) not searchable online; none found.
• BBB complaint and review locations are redacted. Only one complaint (10/31/2023) mentions Washington State, so the other complaints cannot be attributed to PNW branches.
• RepVue: repvue.com/companies/AltaPestControl shows an unclaimed ‘Alta Marketing’ profile (5 ratings, 3.6). Not confirmed as Alta Pest Control, so excluded.
• Facebook reviews: only the aggregate (92% recommend, 2,294 reviews) and one review were visible without login.
• HQ conflicts (Round Rock vs Pflugerville vs Austin, Texas vs Tukwila, Washington) and founding-year conflicts (2013 vs FAQ 2012 vs Angi 2018) are recorded, not resolved.
• Oregon: Alta holds an active ODA Commercial Pesticide Operator license (AG-L1091451CPO) under its Richland, Washington address. No Oregon branch, Google listing or Oregon service-area page was found, so the extent of Oregon service is unknown.
• Google Maps (verifier, October 11, 2026): live re-checks showed ratings, addresses and phones for all three Washington listings but hid review counts; counts come from same-day cached Maps searches.
• Gap-fill October 12, 2026 (6 web search calls): no Washington, Oregon and Idaho attorney general action, FTC or consent order, settlement or lawsuit naming Alta Pest Control was found; no local news coverage; no Reddit thread surfaced in web search results (r/Spokane, r/Seattle, r/Tricities, r/pestcontrol, r/doortodoor); no city solicitor-permit action found for Spokane, Kennewick, Richland, Auburn or Kent. Absence in search results is not proof of absence. Update: Reddit was searched directly on October 12, 2026 through the SociaVault Reddit search API (query: “Alta Pest”): 7 posts returned, 7 about this company, none tied to the Pacific Northwest. The threads are listed in the On Reddit section. Only post titles and opening text were read; comment threads weren’t fetched yet.
• Still open (needs direct checks, not done): CourtListener/Justia/PACER dockets, Washington AG consumer-complaint records (Consumers’ Checkbook shows a ‘Number of complaints with Attorney General’s office’ field but the value is behind its sign-in), city solicitor-permit records, YouTube, ‘best pest control’ listicles, Thumbtack/Porch/Birdeye profiles, and the 2023 Oct 31 BBB complainant’s report to a Washington State agency.
• Ownership resolved October 12, 2026: The ownership type is now ‘PE-backed’ (Trivest Partners, current 2023 TGIF II investment). Still unknown: the size of Trivest’s stake and the deal terms.
• HomeAdvisor checked October 12, 2026: profiles rated.AltaPestControl.108490392 (Spokane Valley, 4.2, 16 reviews; lists 9608 E Montgomery Ave suite 3) and rated.AltaPestControl.62496418 (Tukwila, 4.7, 44 reviews) carry the same IDs, ratings, counts and reviews as the Angi profiles listed above, so they were not added as separate platforms to avoid double counting. HomeAdvisor’s Spokane Valley search listing showed different figures (3.7 (19) and 4.6 (58)); profile pages are treated as authoritative. rated.AltaPestControl.10063966 (Angi’s Spokane profile ID) shows no reviews on HomeAdvisor.

Open questions

• Google review counts (1,959 / 1,857 / 1,350) could not be re-seen live: Google’s limited view showed ratings, addresses and phones but hid counts on October 11, 2026 re-checks; counts rest on same-day caches.
• Glassdoor URL (E1297588) is Cloudflare-blocked and its employer ID is unconfirmed; entry removed.
• WSDA company search returns 5 rows, including a separate ‘Alta Pest Control’ (Spokane, Washington) record under the same CA; whether it is a distinct older record was not checked.
• Spokane Valley address: Google/BBB show 9514 E Montgomery Ave #20; WSDA and L&I (2023) show 9608 E Montgomery Ave #3. Which is current is not confirmed by a primary source.
• Whether Alta actually services Oregon (active ODA operator license, Richland Washington addresses) is unknown.
• QualityPro certification and post-2021 PCT Top 100 ranks remain unverified.
• HQ remains conflicting across sources (Round Rock vs Pflugerville vs Austin, Texas vs Tukwila, Washington).