How do I cancel Alta Pest Control, and is there a cancellation fee?
As of October 14, 2026, customers of Alta Pest Control report contract terms starting at 12 months and early-cancellation fees such as $250. Customers report being required to cancel by phone. Three customer accounts describe terms misstated at the sale. Its sales and contract fairness score is 4.5 out of 10.
What the record says about cancelling Alta Pest Control
Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.
Customer reviews and complaints (location not shown) describe 18-month contracts and early-cancellation fees mostly in the roughly $150-$500 range; Alta often waived or reduced fees after BBB complaints. Consumer allegations, not company terms.23
“When the salesperson came to my home, I was told that the agreement was for 12 months and that there was NO early cancellation fee. ... I was suddenly told that I owed $385 because I had supposedly signed an 18-month contract as part of a "special offer."”
Complaint describes being required to cancel verbally with an account specialist even after written cancellation, then a cancellation-fee invoice and a debt-collector letter; Alta waived the fee and said it would clear the collection.20
“July 20th I receive a reply to my cancellation from REMOVEDand also a text message stating that they require a Verbal confirmation with an account specialist in order to proceed with my cancellation or else my account will remain active.”
Spokane-profile Angi reviewer (March 2023) reports a $300 cancellation fee and monthly billing after the salesman said he would be billed 4 times for 4 treatments (consumer allegation).18
“The kid salesman told me they ... bill me 4 times for 4 treatments ... being billed monthly and cannot exit early due to a $300 cancellation fee.”
In customers’ words
Excerpts cited for the minimum term, fee or cancellation method, quoted exactly.
“Bad service, surprise billing. They signed me up for an annual program for a one-time fee. ... I canceled via email, they said they needed it verbally. You call the number and it just rings and rings. Meanwhile they charge late fees, early termination fees, and threaten collections.”
1 star · BBB · national (HQ profile; Spokane Valley profile shows same aggregate) · 08/04/2026 · M. C.
“After over a year of service the issue still exists and they want me to pay $250 to get out of my contract. I do not recommend there services.”
1 star · BBB · national (HQ profile; Spokane Valley profile shows same aggregate) · 07/28/2026 · Jennifer M.
“They lied to my wife during the sales process, said we could cancel any time, when we tried to cancel because we sold our home they hit us with a $400 cancellation fee. They use high pressure sales to get you to sign up and do an average job at best.”
1 star · BBB · national (HQ profile; Spokane Valley profile shows same aggregate) · 10/06/2026 · Watson B.
How it affects the Handshake Score
Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Alta Pest Control’s score on this factor: 4.5 out of 10.
Sources
The sources cited on this page, numbered as in the full list on the Alta Pest Control review. Dates are when our researchers retrieved each page.